Yatra Online / YatraTrip.in Complaints & Reviews

I have booked a holiday package to andaman for the month of november from yatra. I have raised a service issue complaint many times and have also spoken to my assigned relation officer hemant. I have followed up many times both on calls and emails but have not received prompt response from the team.

At the time of booking the package, i was promised deluxe category of hotel in this package by the sales officer anil dhama.

However, after checking the images, reviews and feedback of hotel "the kingdom" in havelock island, it is understood that hotel does not belong to deluxe category.

I requested the operations team to kindly update the hotel accommodation at havelock to deluxe category (Symphony palm or similar) as promised.

I was categorically told by the sales representative that the property provided would be of deluxe category. I trusted the brand and did no check this before. It came under my notice when one of my colleague shared his experience of visit to andaman and advised me the category of hotel which "the kingdom" belongs to.

The package was aggreed both on deluxe category and on price quotation provided by sales representative. I have explained this situation to hemant and i am not getting any prompt response from him. Whenever i am trying to reach my relation officer hemant, he is not available and neither he is replying to my emails or providing a callback to confirm if any action is taken by the team

Since the booking was done in good faith, i presume you will be able to upgrade the hotel as promised. We will not entertain economy category of hotels in deluxe package.

I booked bus ticket for 28th september 17 of manjushree travels.
It was clearly written that if the ticket is cancelled "above 48 hrs from departure time" then i will get the 90% refund amount.
I paid around 1500 rs while booking but when today i. E. 26th sep 17, i cancelled the ticket i got a message saying that refund of around 750/- is initiated. I must get around 1350 rs after 10% deduction.

Please clarify this.

I am telling you this is last time i am booking on yatra.

I booked 2 tickets to san francisco from delhi. We paid more than a lakh amount to do our booking in advance.
As our flight was going via china, we asked them to check with internal visa team if we need the in transit visa or not.
Travel consultant (Miral) confirmed it is not needed and asked us to book the tickets. Post booking we checked with the china airlines and they said it is
Mandatory to take visa and yatra has given you wrong information (Without this visa immigration will stop you at the delhi airport). Post that we called to yatra (Terrible customer care numbers) and after
Asking them almost multiple times they said yes sir in transit visa is needed and it is our mistake. When we asked them how to resolve the same they said they will
Revert back as they have send the mail to visa team in 2 days. After 2 days they asked us to wait for 2 more days
(They will never send you any update via mail /message or call). There is no one who take the responsibility and
Every time you have to call to pathetic customer care and get connected to new agent. It is almost 7 days and no one is replying and just asking us to wait.
(As their visa team is not replying them). Pathetic customer care and supervisor (Mr akash), who took the reponsibility and just never updated on the same till date.
Please don't book any international flights as they will screw up your complete booking and finally make you to go around.
Fraud company.
Yatra ref: yt24447268

Hi sir,

With due respect, i want to bring to your notice that i have booked a ticket from newdelhi to kualalumpur and turn ticket. It cost me 80000 (I belong to working class/middle class family) who hardly plans a trip outside of india. But somehow when i was booking ticket at yatra site which i felt is not that good as mmt (I keep using it), i got a call from a advisor, who asked me few details and asked me to send the traveller details, i did so. He send me an acknowledgment to ask and go to. To which after checking all details of passenger but not the flight routes i said it looks fine. But it was booked
Kualalumpur to newdelhi on 22nov
New delhi to kualumpur on 29nov. He booked wrong flight and made it as roundtrip and now i am not able to change my date. No option we have to change detail. Agent from yatra is not taking any responsibility for his mistake. Please refund my money.

Also no one is helping.
It was my first international trip. Hope. Please help sir.

Pnr:pf9n2l

Hello, i have booked two tickets with booking numbers[protected],[protected].
But when i enquired the cancellation charges the charges were higher than the price of tickets itself and even for refundable ticket you are saying i am not entitled for even a single penny dont you think this is sort of cheating to the customers.
[protected]@gmail.com
Contact no - [protected]

I booked my flight and return flight (Booking i'd[protected] from delhi to hong kong and back. I got the ticket but one of the seats is showing unconfirmed while going and also while coming back. When i checked at cathay pacific website they asked for eticket number which is not printed on the ticket sent to me by yatra. Also when i checke the seats on that flight, that one seat is still not occupied.
On the airlines site, baggage allowance shown is 20 kg but in my ticket from yatra it is shown as 10 kg. Plus meal for my infant is also not booked

Hello,
This is to bring to your kind notice the amount of gst charged by your sales agents. I, along with my parents and my sister was a part of your "jewels of europe" package conducted on 25th of july to 8th of august. I had been given a quotation of rs 2, 29, 804 per person inclusive of 9 % gst. This amounts to rs 9, 19, 216 for the 4 o[censored]s. Out of this, an amount of rs 3, 90, 000 was paid before july. The remaining amount of rs. 5, 29, 216 (After a discount of rs 13000) was paid by cheque on july 17th. Now, as the gst was slashed to 5 % for all international tours, my question is why was i still charged at 9 % gst?? Isn't it a violation of the government guidelines for taxes?? When i asked your sales agent for a clarification regarding this issue, i suprisingly got no reply from him. I would here by like to claim the refund of extra 4 % gst charged per person. I would like to hear from you regarding the matter, or else i would have to approach the concerned authorities regarding this issue.
I tried to reach yatra at [protected]@yatra.com, through your support system on your website. But your pathetic website does not register any complain. Neither the toll free phone number of [protected] is answered.

My pnr is : gj66tp booked on 19th sep. I wanted to reschedule the flight from 14 nov to 22 nov. But the additional price mentioned at your call center and your site is very different.
At the call center the executives are mentioning about rescheduling penalty, yatra penalty etc. Which sums it up to rs 2000 odd. Whereas while doing through the site its showing cancellation charges etc. Which sums up to rs 2600.
The call center executives are clueless and giving excuse of real time price changes. I tried to do it simultaneously while being online and talking to them. Still the prices mentioned by them and the site are not matching.

In both the cases the additional price needed to be paid is different.
Please clarify

Hi!
Recently i booked a air india ticket through yatra, within minutes of making the payment, i trying to cancel it but i m not able to do it. I had booked 2 tickets n as per rule they have to refund my 100% charges. M currently in uk and i am not able to contact the customer support through mail or fone, as they r not responding to it. Very frustrating n irresponsible of yatra team.

I had recently booked flight tickets from india to munich and back from hamburg to mumbai through yatra website costing rs.47335. Unfortunately due to my "visa rejection", i had to cancel my tickets. So i called customer care for some help with the cancellation and full refund due to genuine reason, but i was being forced to cancel my tickets through the customer care who was charging rs.21511 but when i checked the cancellation by my own through their website, they charged me only rs.16426. I am highly disappointed with yatra for such discrepancies in the cancellation fee.

Further i was not made aware of any further deductions from yatra, but to my horror on cancellation from the website, they took back the e-cash that was credited at the time of booking. I was really looking for some help from yatra but no one bothered to reply to my repeated e-mails and instead of considering my case of "visa rejection" as an exception, they have totally charged me rs.19025 as cancellation charges and have provided no support in communicating with the airlines for full refund. I had least expected this from a site like yatra and still trying to look for help.

While booking an online flight ticket money got deducted but i did not receive any confirmation message or mail. Account no.[protected]. Looking for a fast recovery. Send the confirmation message as soon as possible or refund the received amount. Also looking for a prompt reply from your side.
Booking date - 14/09/17
Resolve it as early as possible.
Booking id : g. [protected]@yahoo.in

This incident happened today i. E 13 sep 2017. I looking for a deal for flight and hotel booking from delhi to udaipur and choosed a hotel. I called a yatra person to know if there is a discount coupon. He forced to book a hotel. The booking was made for 3 adults and one child for a standard room in the hotel. After payment i just checked the hotel pics, the rooms were way to small to be accommodated by those many people. I called the hotel to confirm they donot allow more than two people in the room and that they have rejected the booking. Called yatra again they mentioned no booking was cancelled by hotel person. I[censored] want to cancel the booking you can buy 14k will be cut.
Now after spending a hefty amount on vacation wants to stay in such a small room where people can't even move. On the other side yatra being the service provider is such unpleasant experience. We are stuck in this situation. We feel like don't even going.
They are not even aaranging a different hotel. Last but definitely not the least there are better hotels available at the same rate probably the yatra person made forced booking due to some commission.
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While booking my flight tickets from chennai to bombay on the 16th of september and returning on 18th september from bombay to chennai, my flight fares were not entirely displayed. I wasn't given all the flight options and due to time constraints i had to book my tickets. Later checking the site found that there were other flights giving me better prices which was 10, 000 lesser than what i had paid. My booking reference number:[protected]. I want to change it in accordance to the flights with lesser prices as it's not a mistake on my behalf and i do not wish to incur any cancellation charges.

Hi

This is regarding my booking (Booking id[protected] with yatra. I had booked a flight for my mother from delhi to manchester. Since she was travelling first time out of the country (That too alone) i wanted her experience to be comfortable so i had booked an etihad flight (Paying more). However this did not happen. Once she reached the check in counter she was told that her flight was changed to jet airways. Firstly why was it changed when i had paid for an etihad flight, secondly there was no prior intimation. She had to move around the airport to find her counter.
This was just the beginning of her troubled travel. The jet airways flight was not upto the mark - there were no tv screens installed, food was not appropriate, seats were uncomfortable. Then at the abu dhabhi airport she had to take her boarding pass again (Which should have been given to her in delhi), also she was asked if her visit was urgent as it was the last ticket. Could you please explain why such a question was asked if we had booked our flights already. Infact a fellow passenger complained about not getting the boarding pass as the seats were full. I am really not sure how such a thing is possible and i really need an explanation for this.

I myself had travelled a month back through the etihad airways and the experience was great then. But this time it was far from good. This is the first time i had booked an international flight through yatra and if such a treatment was given because i did not book it through etihad website then in that case i would like to cancel my two other pending bookings with yatra.

Could you please look into this matter and do the needful.

Transaction got failed from yatra mobile app while booking train ticket and amount got transferred from upi app but refund is still pending after 12 days. Many time contacted to yatra only got message that "our concern team is working on this"

Details - 1547.00 is debited from *6196 on[protected]:44:54 for upi/[protected]/[protected]@eazypay

Mobile no - [protected]
Email - [protected]@gmail.com

Hi,

I booked tickets for a round trip from bangalore to hyderabad today. The trip is a clear 2 months away (In the 1st week of nov). But post booking i realised that i have booked for a flight in the evening instead of the morning and wanted to cancel-rebook/reschedule the flight. More so because, all along while i was booking the ticket, i kept getting an icon in bold green stating that the ticket was 'refundable'. But to my horror, i found out that the entire ticket amount gets adjusted against 'airline charges, yatra cancellation/reschedule charges and fees and taxes' to show a refund amount of 'zero'. The worst part is the charge is almost double the ticket cost.

I contacted the customer care on chat and their response was even more irresponsible to say that i should go and read about the cancellation and reschedule refund t&c and they cannot help. When i asked for a customer support number to talk to the executive kept ignoring my request and after asking 5-6 times i was given a number. I am going to call them tomorrow. But looking at the complaints about yatra.com online, i wonder if that number is even correct. But this is gross misleading of the customer to make money and cheating! And by no stretch of imagination and logic do i understand the cancellation/reschedule charges being double of the actual airfare when the trip is a clear 2 months away.

I hope these organizations that take the consumer for a ride with their fine print and ridiculous policies are brought to book.

This is to inform you all that i board a ac sleeper bus from goa to bangalore on 27th aug 2017 (Booking reference number[protected]. Some agent present in the bus to fill the vacant seat behaved unruly and abusive and starred my wife in a inappropriate matter when we were late by just 10 min. The same agent took 2000rs from my another friend to catch the bus who missed bus just when he was 15min late. Please take action against the agent and conductor or else i will take action from my side.

Thanks and regards,
Dayal singh
[protected]

We had provided Pozhiyoram Beach Resort in alleppey for reference no YA:5023764 on 18 Aug 2017, the resort was too much lonely and out of area where no guest appart from us on rhat day, which was unsafe. We are two couples (two ladies and a baby girl) The room shown to us had the toilet out of the room having open sky, after paying should we opt this? and which was not told by yatra executive. The alternate room shown to us was too much dirty having lots of Mosquito and spider net at loots of places which was shown in photos attached. The bed sheets and blanket are smelling dirty, in front o[censored]s room attender spread room freshener on it. Both executive of yatra.com and resort are not in position to provide us alternate resort/hotel. We had make own arrangements for hotel at kochin due to non availability of hotel rooms in alleppey,
Which hamper our pocket by more ₹5000. Exicutive of Yatra.Com stand his hand on between such crushal circumstances. This is shamfool approach by yatra.com for traveler. Till date no initiative taken by yatra.com about the refund. Please look into the matter most urgently. Other wise we have to opt next level complaint.

We two senior citizens booked bangaluru to mumbai and back tickets thru yatra.com online. Now they are refusing to book wheel chairs for us which is done by all other similar portals. Secondly they did not disclose about their high convenience charges of rs.400 per person while quoting the total price of the tickets but suddenly collected the same during the payment very smartly. Not clarifying the statutory provisions and backing for the same making it illegal for refunding the same. Even on facebook avoding the required efficient and judicious services and fooling the aged passengers.

Today i booked bus ticket from tirunelveli to trichy at renugambal travels at 8.30pm in tirunelveli old bustand through your site but the bus driver told me your names are not there in the passenger chart my self krishnaraj and my colleague rajesh, i am totally disappointed, as a energy auditor i will take this issue as a simple thing, mentally i got stressed now. So pl refund my ticket charge as soon as possible