Yatra Online / YatraTrip.in Complaints & Reviews

I travelled from kerala to bangalore on 6-8-2017,
Yatra.com reference number:[protected]
The booking was for sam tours & travels 2+2, mercedes benz, ac seat number 5.

Just before 2 hours of travel i got a message stating my bus number is ka.51 c.477 and seat is shifted to 17.

When i went to the boarding point is was some old bus with no suspension and not even close to mercedes which i booked initially, one with worst a/c and seat was not even able to sit properly.

When i asked why is the bus like this the driver told that the other bus has some complaints.

Whole journey was a mess and now i am having back ache. Yatra dont even have a phone in customer care for bus booking.

I request you to do a refund of the booking amount as this is a clear case of cheating.

Hi team,

We did booking - yh3434960 - with your sale consultant - raghav. [protected]@yatra.com. He is very good in selling, but post that when we tried reaching him, he is diverting us to one or other poc. Truly, when it comes to after sale services, yatra is the worst we have encountered so far.

There is no one reachable to support the customer of yatra at your helpdesk no. We booked and paid rs. 75000 and all we are getting is wait-wait-wait with no resolution.

They agreed on one itinerary while taking booking amount and near to our travel date - 9th august, they sent some other itinerary. Its just 3 days to travel and no one to help. Revised itinerary also, yet to be received. Don't you think your services are quite slow.

We loved and had a delightful experience with makemytip, but our choice to select yatra is turning out to be a nightmare.

Please help us. At least give us 1 poc no. Who is reachable all the time, since raghav is either disconnecting our calls and vinay the ops person is on off. Let us know whom should we contact.

Regards,
Manoj sharma
[protected]

Dear sir/madam
I have tried to book tickets for train on 28-7-17. And it failed but u people charged 1165 ruppes for that. U informed to refund in 7 days. But not yet deposited into my account. When will get back into my account. Please there is an emergency. I immediately want my money back. Please sir/madam. Please understand. My yatra reference number is[protected]. Pleasereturn as soon as possible.

I booked a round trip from chennai to hyd for 3 travellors, 2 adults and 1 infant. When i got the comparison from different services, yatra showed up low price. I went ahaead and booked. Then i realized that the booked amount it showed is only for 2 adults. There is no option given to add the infant while booking as well. Where as in the comparision other booking sites clearly shows the option to book for 2 adults and 1 infant. To show up...

Hi,

I have made a booking on 16 june 2017 and first time i booked the ticket, the amount was charged but the ticket was not booked. The amount charged was rs. 5026. I have also called yatra.com on[protected] around 8-10 times in last 45 days. But the refund is still not received. The booking reference number is[protected]. So, please help in getting the refund.

Regards,
Anil kumar
[protected].

Booked package from yatra.com in the month of may-17 & paid 20k in advance.

Passport details also have been shared on 5th june'2017. But still i got a mail that your trip has been cancelled and amount has been forfeited.

Please call immediately as need to discuss regarding the same.

I got a mail that your trip has been cancelled and amount has been forfeited. I have shared the passport details 45 days back & even gave confirmation on the same.

No one came back to me post that.

It will be harassment from yatra for such rude behaviour.

We are regular customer of yatra.com but this was such a shock to see such unprofessional behaviour.

We have been following up with you since afternoon on this issue where we have sent you a mail with the details and to which you guys are denying at the last moment. I have got multiple calls from you and have been harassed since afternoon and would like to take this up further with the senior team.

The team was unresponsive all through this time and have completely not accepting their mistake and are not going ahead with my package. I request you all to please refund the complete trip amount as this is not my mistake if the mail was unacknowledged from your end and cannot take last minute cancellation or else please book the trip and close the same.

Below screenshot of my mail box which clearly states that mail was sent to you on 5th june 2017.

Regards
Ritika

Booking reference no.
[protected]
I have booked go air flight ticket for travelling from hyderabad to kolkata and i have paid rs. 260 for meal while booking of my flight ticket but in the flight on 27.07.17 go air cabin crew told me that you have not paid/informed about my meal so they have not provided the meal. Since i used to take medicine after dinner and was very hungry i have paid again for the meal. So it was totally fault of yatra. So i request you kindly arrange to refund my money as soon as possible.

Hi this is the 2nd time am complaining about this fraud, its been more than a month am waiting for my refund. Every time i call them they tell me some other story on 11th july i got the mail that i will get my refund in 10 days. I don`t know which kind of calendar you guys use. Am really really shocked that such big company can also fraud for just 10, 000 rs. Look if you can`t return the money tell me upfront. So that i don`t waste my time here and there. But i think yatra.com is a company of thief's take money very politely after that, they even stop responding to calls, waoo hatts off to you thief`s. You made my me realize that come what may but never ever book a holiday or trip to abroad with you people.. You should change your name from yatra.com to thiefs.com stealing innocent people money. God will never forgive your actions. They never respond to my calls nor emails.

Is there any1 who can help me in getting my money back. Or i think the last option i have to file an police complain against them.

I booked airline ticket through yatra.com. The company provided me invoice with expenses/charges under heads a) flight amount (B) taxes, fees and surcharge (Booking ref no yatra reference number[protected],[protected] of date 16th june 2017)

I am requesting the company to furnish the break up of taxes, fee and surcharges (Clubbed amount shown in the invoice) as i am asked to furnish the same to my employer. The company is reluctant to give the information sought by me. The company is giving replies like 'invoice can not be edited.""contact the concerned airlines for details." i have requested them to provide the information through a mail or letter and they need not edit the invoice.
As a consumer, we have booked the airline ticket through yatra. They have collected amount from us for booking the ticket with the airlines. Now, they are informing they can not give the full details of charges, fee and surcharges that they have collected from me.
I am requesting the company to provide me the details for the last 25 days and still the company has not provided the information requested for.

[protected] yatra booking id

I have booked the round trip from delhi to mumbai.
From delhi booked the ticket for 31st at 15:50 and return trip from mumbai for 5thaugust'17. I clicked on 18:45 flight for 5th but got the confirmation for 6 am on 5th august'17. This is really disappointing as this is the second case i have come across. Please re schedule my flight and i will not pay the amount as this is issue with your application.
Flight-spicejet
Pnr-h9pk4t
Looking forward to have positive response as this is for the first time i tried yatra. Hope this will not the last time.
Regards
Mehul sehgal
[protected]

We had booked a trip to sikkim through yatra portal (Ref no: yh3369903). We have been given a consolidated bill including hotel & logistics. We are asking yatra to give us detail of our travelling cost so that ltc benefit can be claimed but yatra has declined. Inspite of repeated requests they are not furnishing the information. They refuse to accept this basic rule of income tax.
The trip was also not as comfortable as one would have anticipated for shelling higher amount. Their lack of cooperation at every step has made the experience even worse.

With reference to above booking, we stay at treebo silicon business, banglore and pre-checkout from hotel on 8.7.17 i. E. One day earlier. We requested for the refund for the one day. We have forwarded the pre-checkout permission mail received via treebo. As the per earlier conversions with yatra.com said that treebo denied for refund. We have paid to yatra.com and wants the refund from yatra.com.

I am going to a college in pilani and booked a hotel using yatra two months prior. Paid the amount upfront. Now one day before leaving to pilani, i get a call asking me to cancel the booking. They failed to book the hotel for which i paid in prior. They are also not refunding. This should not be allowed. I paid for the service that i should be entitled with. The customer care is also really bad, they are not bothered with the situation at all. Judging by the other complaints i have seen, some action must be taken. I am going to sue the company.

Be aware before booking your vacation on yatra.com. Yatra it self is calming that what ever the information is showing in site about hotel is not correct.

I booked a hotel at bolpur for family vacation on 19th july at yatra.com and the same days i got confirmation of my booking. After getting confirmation i plan my leave and schedule my train ticket. But suddenly on 21st july one representative name "aditi dalvi" call me and said that this hotel no more available.

When i ask her how it is possible. When i booked this hotel it was available and thats why it is booked and after two day you are saying that it is already booked.

She said that the information on yatra.com was not correct,

It is hotel fault because they did not update the status in yatra. After listening this unethical clause i ask her to provide a alternet accommodation on same place but she said that they only refund the money and i need to search it again in yatra which is already a full of incorrect information about hotel. She also ask my confirmation about the cancellation and is clearly said that either i need compensation or alternet solution. After few minute i get a mail and she mention that she trying to talk with me but i am not available so she is sending mail. Again a false claim.

I booked this hotel by depending on yatra.com information provided at site. Now yatra it self is saying the information was wrong. Due to their fault now my family vacation became uncertain.

Those are reading this post please be careful before book any hotel at yatra. Be cause yatra can spoil you vacation.

Ref no[protected]
I book 4 tickets on 30 may 2017 from delhi to pune. But have to cancel it. Till now i havent received any refund and according to yatra customer care people my cancellation charges are higher than what i paid. How can this be possible as per cancellation term yatra.com charges rs 300 per ticket. Am afraid my 11000 rs are gone and advice all to never book any ticket or holiday through yatra.com if they are not confirme to go.

I have booked a room for two nights at hotel sankam, belgaum on 8th july, 2017 between 10th and 12th. However, due to changes in my program, i had to cancel the booking on the same day. I cancelled by calling the customer care telephone number: [protected], where the executive informed me that i would be charged for one night amount to which i agreed after an assurance that i would be refunded one day’s charge within 48 hours.
However regrettably, the refund was not processed and from 9th july, 2017 till date i have called the customer care on innumerable occasions unsuccessfully. The executives there have assured me with promises of call-back they did not keep. This attitude is highly unprofessional and reflects poorly on the yatra.com. Some of them got impatient as well and perhaps require a crash course in public relations. This approach is unacceptable and hence this complaint.
I demand that corrective action be taken in this regard, or i shall be forced to delete my account with yatra.com.
My account is held in the name of pradeep kushnoor, and my registered email id is [protected]@gmail.com and the recorded telephone number is [protected].

Pradeep kushnoor
Bidar
https://www.kushnoor.in

Hi,
I was trying to place an order[protected] and i noticed that my gift card expired. I understand it has a 6 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 5000 which i consider is huge (Validity was over in april month 2017). Could i request you to help on this regard? Voucher number is a code so not sharing here.

Hi,

My name is nagendra nath mandal, i am a holder of hdfc credit card. On 4th jul'17, i made a round trip flight booking on yatra.com of rs. 6987/- and chose the emi option on the website while booking. I received a message stating that the payment was successful but the airline is taking time to respond and then after a while it shows that the transaction has failed. I received a message that the amount paid for the booking will be refunded to my bank account. Till date i have not received the refund of the transaction made and neither any message concerning the same.

I have spoken with yatra.com customer support and every time when i call them, they only say that the matter has been escalated to the concerned team but till date there is no resolution. I checked with my banker as well, they explained that the payment is with yatra.com and that is how they've been able to convert the amount into emi's.

Now when i checked with yatra customer support, they are declining the receipt of payment. When i asked them to send me an email mentioning that they didn't receive the payment but they won't.

The reference number for the transaction is[protected]. Please see the attached snapshot which shows the status of the transaction.

It is really astonishing to see that even in this age when technology has advanced so much and where online transactions are being promoted over cash transactions, these companies milk money from customers with such unscrupulous activities. I am posting this message on this forum so that others can be aware about this company do not experience the same issue which i did.

Regards
Nagendra

I am writing in reference to my recent experience on the Holiday Package bearing Yatra reference number as YH3441461 planned to cover travel from Delhi- Jodhpur- Mount Abu- Udaipur and back to Delhi of and for which I made an advance payment of Rs 81100/- on 13th June 2017. The entire tour was planned in consultation and advise of Mr. Puneet including Hotel stay at Udaipur, Jodhpur and Mount Abu. The choices of the Hotel were also provided by Yatra Representative.

The experience at Mount –Abu on 21st June’2017 was horrible and the response form Yatra Team was undoubted terrifying.

I reached with my family to Mount Abu in the afternoon at tried check-in the Hotel Silver Oak, however receptionist denied any reservation in our name and asked me to check with the Tour Operator. I then contacted Yatra Emergency contact number[protected] who told us that reservation exist in the same hotel and infact confirmed me the location as opposite to Hotel Vrindavan and told me that he would check with the Hotel and revert.

We never responded back, however when I called back again your representative asked me to let him talk to my driver whom he then asked to take us to another hotel that is named “Silver Oak - Country [protected]@ Abu road which was 20 km down town in the plains. The requirement was clearly stated to your representative, Mr Puneet suggested few hotels in Mount Abu among which I was informed that this is one of the best in Mount Abu and accordingly, been a stranger to this geography, I went with the recommendations of your representative and selected the best one named “Silver Oak- Country Yard, Mount Abu” F 84-86, RIICO Growth Centre, Ph-II, Maval, Abu Road Mount Abu, Rajasthan, 307026 India. Upon reaching Mount Abu on that day, I realized that Mount Abu and Abu road are two different locations in opposite directions.

The explanation provided by your representative (Mr. Talan) on my insistence was that the address was mentioned as Abu Road, while taking your booking and therefore the onus of selection rests with undersigned and that it is not the responsibility of the tour operator. I am still at lost that how such responsibility can be rested with client and how the TOUR Operators / Planners get absolved of their responsibility for which they charge heavily to their clients.

While talking to your representative (Mr Talan), I requested him time and again to change my hotel reservations even if it invites for an additional charge to which he turned a deaf ear. Even when I asked him to transfer the call to a senior, he denied doing that too. It was annual vacations which your representatives made sure be a very frustrating experience for me and my family out on a tour.

The family due to your poor management and poor response had to face humiliation, unpleasant experience and I was left with no option but to scout and another hotel in Mount Abu and had to spent about Rs 6600 for that night additionally. Upon reaching back to my home, I contacted your Travel Consultant who did not listen to any of our grievances.

At this juncture, I wish Yatra to apologies in writing to me and my family for their behavior and refund us the amount spent on staying at Mount Abu (Bills attached for your reference).

In case I am still not responded appropriately, I will be left with no option but to file case in a consumer forum / court for the humiliation faced and inconvenience caused to us inspite of having paid all the tour money in advance.

With Warm Regards,

Tarun Katiyar
[protected]

My name is ritvik and i booked a tour package for my family for srinagar. There was a problem at one accomodation. Yatra charged me 4 times the actual price and took 100% money in advance i. E inr 50, 500. However the service sucked. People at customer care center are adamant that nothing can be done and only a feeback can be provided. I was asking for written confirmation about whatever he said and he was hesitant. Would highly recommend makemytrip.com over yatra.
After sales service sucks.

Would never avail any services from them

Thanks
Ritvik