Yatra Online / YatraTrip.in Complaints & Reviews

I tried railway booking ticket and did payment via Paytm wallet. But unfortunately ticket wasn't booked giving "website fatal error" and amount was deducted from paytm wallet .

I tried following up with paytm even, they said, amount was successfully transferred to Yatra.com account . So I must follow up Yatra.com .
I'm unable to log complain on Yatra website as it keeps giving "technical error"
Please look into this matter .

I have booked a package where i am misguided and provided wrong flight details and when i ask for solution not only the sales executive but your product manager PRIYANKA SINGH literally shouted on me without even understanding my problem and keep blabbering about her work-ex, how she designed product and not even make a effort to understand actual problem.

Being a customer i expect yatra provide me lifetime experience, yes i got lifetime experience but a negative one because she literally harassed me, wherein my life nobody has spoken me like that.This may sound rubbish but person with higher powers should be down to earth and understand ground level problems.Is everything about money for you guys then why do you claim yatra is service oriented or customer oriented firm.

My first and worst experience from Yatra, after this I expect at least anyone to understand my request and provide me a solution and take strict actions against your product manager.

Regards
Nehal

It has been a nightmare booking my holiday trip flight tickets through yatra.com.

I had booked flight tickets to South Africa, due to some constraints in Visa application I could not travel on the scheduled date hence called yatra and asked them to move the booking status to "open", where in I could reschedule at a later date. For which the customer service rep I spoke with confirmed it is done. To get this done I had to call 24 Hrs prior to the scheduled flight but I called even before that.

A few days later when I called yatra again to cancel the booking they said I have not called them to make any changes to the flight ticket. This surprised me and spoke with the manager. The gentleman I spoke with said that they have no record of the conversation and nothing could be done now. The airlines has the status as "No show" for my ticket. Which could only mean that Yatra messed up and did not change the booking status on my first call.

I wrote to the CEO with anticipation he would respond but he has not bothered to yet. Is there anyone who could help me out with this? Please Help!

I had booked my return travel tickets to San Francisco through yatra's online portal www.yatra.com and paid a consideration of Rs. 1, 02, 080/- (Rs. One Lac Two Thousand And Eighty Only) for the same. That prior to booking the travel tickets from them, I was constantly in touch with your customer care executive, after the transaction got failed when I was trying to book online. The executive did not inform me that additional visa is required for my to and fro travel to San Francisco even though my flight had layovers/stopovers and it was no where mentioned on the site also that I would require a schenzen visa.
After which, I booked my tickets on 27th June 2015. That within an hour of booking the ticket, I was informed by them that I would require a Transit Visa for my return flight from Toronto-Mumbai which had Munich and Zurich as stopovers.
That shocked and surprised by such information, I promptly inquired from Lufthansa Airlines and German Embassy about the Visa requirements who told that I would require a full fledged Schengen Visa and not just Transit Visa, which was later agreed upon by Yatra's visa department.
In my complaint wide reference id YT14828616, dated 29.06.2015 repeatedly asked for help from Yatra's customer care executive as I had submitted my original documents in Canadian Embassy for grant of Visa which takes around 20-25 days in processing and applying for Schengen Visa at that juncture was not possible as that would take a month and she was flying to San Francisco on 14th August 2015.
That expecting support and apologies from yatra, I wrote numerous e-mails to yatra expressing my grievance which fell on deaf ears as I wanted to change my flight of travel without paying cancellation fee that the same entails.
That due to yatra's incompetency, I had to cancel my tickets and re-book the same for different dates and shell out Rs.17, 000(Rs. Seventeen Thousand Only) as cancellation fee.
That since it was yatra's fault that the Visa requirements were not effectively communicated to me either prior to or during the ticket booking, yatra has caused great harassment to me including monetary loss.
even after sending the legal notice there is no response from Yatra.

I had booked a trip from mumbai to Bali on Yatra.com. They said they will issue tickets only 3 days prior to journey. Even then I did not receive the tickets and hotel voucher. After calling them I got to know that the person handling my booking has resigned and nobody has been assigned for the job.

I called several times but every time there was the same reply: "We will arrange a call back". After this had happened 8 times I insisted that I will hold the line till a person is assigned. After taking to the supervisor, I finally got the tickets and voucher.

My hotel booking ended one day before my departure and tour itinerary started before my arrival !! The flight ticket had my wife's name reversed ! The hotel I had chosen was booked only for half the period and for next three days a different hotel in a different locality was booked !
Now I was in full panic. This took almost 20-30 calls and 10-12 emails to correct.

I purchased a plane ticket with Yatra.com for Holi vocations to Kathmendu with the family (Case number:YT[protected]. About one month from the flying date I received a call saying that the Air India flight was canceled and offered 2 options:
- Flight in another date (which is not feasable to me because I will not be on leave)
- Ticket refund

I chose to be refunded so that i can still try to book somewhere else the holidays just to find out that it is not simple. They requested documents and handwritten letters which I provided and now they say that will take 30-45 days for the refund.

This is not acceptable at all. You purchased a service from Yatra, paid in advance (my credit card has a debit to Yatra), the service was not delivered and the money is not being returned. They tell me to contact the airlines and they said the best they can do is to refund in 30-45 days which will not help me to book a new ticket for the holidays.

I feel like I went into a store to purchase refrigerator because yours is broken. After making the payment they say they do not have the refrigerator than you ask for the money back and they say it will take 30-45 days to refund you. So you do not get the needed refrigerator nor the money to purchase it somewhere else. Is this Allowed? Legal? Right?

All I want is either receiving the service i paid for or the refund of the money already taken from months within a reasoable maount of days. Say 2-3days. Am I going to receive any interest????

Booking Reference Number - [protected], Date of Booking: 22-Feb-16
This complaint is regarding how Yatra Online is collecting funds from passengers by showing Flight options that donot exist. Stranded in Punjab due to the recent Jaat agitation, we checked on Yatra Online for a domestic flight option for 23-Feb-16 from Chandigarh to Delhi. The site showed an option of Air India, AI - 1464 that was available. We booked the flight, once the payment of INR 20104 was made, it reflected the flight is not available. I cancelled the booking asking for a refund to my account. However, Yatra smartly reflected it in e-Cash, with an option o[censored]sing this anytime. This is a cheap strategy to collect funds, from passengers & binding them to use Yatra in future. I request Yatra to refund back the charged amount back into my account from where the payment was made & modify their software to include the option of refunding the money back to the account. This would make Yatra a more credible company on which people can rely for their travels rather than applying the current cheap tricks.

Yatra cancelled my package on 4th December - package cost was 90, 000/=. They said they will refund the full amount, they refunded 47, 900/= and said within 30-35 days they will refund the balance - when I called them after 45 days they said we have some issue so we need another 10-15 days, When I am calling them after they are still saying we need more time. It has been more than 2 months now and they are not refunding my amount.

Dear Sir,

First thing, on your site, chek in time is not mentioned correctly at the front before booking and secondly
I required to book another hotel there and my room also I didnt get from the already booked hotel only with the reason of chek in time is few hours later ; they told no rooms available.
SO this booking can be told as a FRAUD. Please return my money back. This is a harassment of consumer who is using yatra.com.
I expect, money back as I have not used the facility for which I paid ... as well as I expect call back from you earlist.

My Yatra reference number : [protected]

Contact number : [protected]

Dear sir,
I had booked my Australia Tour through Yatra Online at Kolkata, Mirza ghalib Street. I have contacted Mr.Soumya Ghosh, a yatra representative . He offered me entire package from Visa issue to hotel booking. As per their requirement initially he ask me to pay Rs 80, 000/-, which had been paid in two installment.They asked me to submit the paper for visa approval as per their instruction i have given all my relevant document for the process. My tour suppose to start on 10th December, 2015 my booking reference provided by them is -YH 2175779. After submitting of document they had taken a responsibility to approve the visa, unfortunately my visa had been refused by Australian Consulate, Since I have full desire to visit Australia but due to visa cancelled i was unable to. After going through the visa paper, I found my visa was applied in 600 subclass 211 which is purely applicable for Business Trip, where as my trip was only to explore Australia nothing else. It is very sad to get a treatment from well established Travel agent. Since Visa was deny, my tour got cancelled because of them . I should be getting back my full money whereas they are saying you will not be getting any refunds. When I asked for Cancellation /Refund document they are simply denying. So i would request you to kindly look into matter and resolve the same at your convenience.

Yours faithfully,
SK MD Shakir

I have booked a hotel through yatra .com and my booking was confirmed and I got a confirmation mail from yatra regarding the same on 9th Dec 2015 I booked my flight tickets accordingly but now they have refunded the amount of hotel booking without even informing regarding the same they kept me wating for more than 60 days and today they left a mail that within 30 minutes we will cancel the booking and when I called at there call centre I was surprised to know that they have changed my no. In there records and had put there own employee or associate no. in there records and they gave me excuses that we had called you several times when I am checking the hotel availability today its available on that particular dates my booking I'd is [protected] and I am attaching my booking confirmation voucher with it.

I paid 50, 000/- for Andaman travel and they told they will book tickets in 48 hars. It is a week now and they are not responding now. Their email I'd is [protected]@gmail.com. phone#[protected]. Plz help me.

I had booked the yatra super saver international package with Mr Deepak Anand on 1st jan 2016 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money within 2 days. I sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in a week. its been a month now and I am still fighting for refund. Everytime I mail them they just have a standard line that it will be processed soon. I see a similar complain has been registered by another guy. I don't know how many people he has cheated before. Please do not make any payments to this Mr. Deepak Anand. I am in urgent need of money, and he is not returning my money. Please Sue him and help me to get my money back

I booked an international package to New Zealand with Mr Deepak Anand on 15 jan 2016 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money. on 17 Jan i sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in 7-10 days. its been 15 days now and I am still fighting for refund. Everytime I mail them they just have a standard line that it will be processed soon. they have still not shared the ARN nos

I had purchased a return air ticket for a friend of mine on 18/1/2016 thro’ Yatra.com website with the following details:
Passenger Name: Ms. Manik Madhav Aslekar (Female)
Booking Ref: 180116F60357
PNR No: YUVRES
Total price: Rs.10, 832/-

Mumbai to Jodhpur on Mar 21, 2016 by Jet Flight No: 9W412
Return from Jodhpur to Mumbai on Mar 26, 2016 by Jet Flight 9W335

I rescheduled the return flight from Jodhpur to Mumbai from Mar 26, 2016 to Mar 28, 2016 thro’ Yatra.com web site on 24/1/2016.

On payment page I noticed that extra Rs.1572/- had to be paid and the total amount was shown Rs.12, 102/- or so. Assuming that the extra Rs.1572/- would be deducted I clicked on payment. But Rs.11, 464/- was deducted from my credit card.

New Ticket with following details were confirmed:

Mumbai to Jodhpur on Mar 21, 2016 by same Jet Flight No: 9W412
Return from Jodhpur to Mumbai on Mar 28, 2016 by same Jet Flight 9W335

Passenger Name: Ms. Manik Madhav Aslekar (Female)
Booking Ref: 180116F60357 (Same as before)
PNR No: SCJGBS
Total price charged: Rs.11, 464/-

I took up the issue with Yatra.com over phone immediately but was told that the original return ticket being non –refundable. Total return fare has to be paid over & above the original return fare.
When I have not cancelled the onward flight from Mumbai to Jodhpur on March 21, 2016 nor changed passenger details, how can I be charged twice for the same passenger by the same flight -9W 412?

Please help me get refund for one onward journey fare from Mumbai to Jodhpur as stated above.

HI, this is ELINA BASNET i have booked a ticket and as your ads i suppose to get back 750 rs ... but i didnt get yet .my mobile no. is [protected] and myb yatra reference number is 180116F25698 date of journey 29/01/2016, this my 2nd complaints regurdings same topics but i didnt get any response from your side

I booked my hotel in shirdi for 24th Han 2016.
While booking online ... the check in time of hotels was not specified ... after I booked ... with booking reference number they shown checking time is 12 pm
Now I want to cancel the bookings but there is no such option for that

Please help me asap and bring my money rupees 1764 back to my account as I have not used the booking and want to cancel it.

We are not happy with Yatra .com.

I have booked travel package through online with help of Sales executive from yatra. I paid 40, 000 Rs. However, after receiving payment I didn't receive a proper response from them. Written to them at their customer id's but till date no response. No proper response from toll free nos or email id.

My booking reference # YH2414133 on date 05, Jan.

Kindly help me and my contact no is [protected].

Thank you.

I booked a round the trip flight ticket from Ahmedabad to Hyderabad and Hyderabad to Ahmedabad. As my cousin passed away and had to suddenly leave, Yatra.com booked my tickets deducted 16408 Rs. from my account and then their mail says, the departure tickets PNR status is not confirmed and the return ticket is confirmed. Are you people fooling customers?? Whats the use of return ticket if the departure ticket is not booked.
The customer care person who was supposed to call within 3 hours called after 5 hours and he says that selected departure tickets was not available at the time of booking so the tickets booking was not confirmed . This is ridiculous, how could you deduct the amount if that ticket in that fare is not available at that time. How can you show fake charges of tickets on the site and deduct that amount?
And after that I was charged extra 2000 Rs. for getting my departure ticket booked.
This is shameful Yatra.com, Is this the way you fraud with customers??!!

Yogesh Gandhi
Email Id: [protected]@gmail.com

I have booked a ticket in the name of santhi therese and I mistakenly missed to add sur name Raj in the ticket, from the next second I was calling the customer care number and I was put in hold for 2 days and till my query is still on hold.i am totally fed up with this kind of service. anyway mistake is mine to add the surname, but ur work is to solve the query the only thing u did when I call u people is just put me on hold for 40to 50 mins and will tell call me after half an hour. If I call after half an hour a new person will atten the call and I have to wxplain all the story and I have to wait for another 50 mins. This is what happening for past 2 days.

Even last year I have booked tickets with you people to London for my parents.