Yatra Online / YatraTrip.in Complaints & Reviews

Hi this is ELINA BASNET, i had booked a ticket reference number is 180116F25698, i am suppose to get cash back RS 750 but i didn't get yet my mobile no. is [protected]

I am Judith Zopari, a frequent customer of Yatra.com. I booked Flight ticket through Yatra on November 28, 2015 (Reference no. 281115f56743 ; PNR - jkfon) as a Guest user in an email id of [protected]@ymail.com. Because of some problems i tried to cancelled my Flight ticket but their system didn't allowed for cancellation. So, i tried to contact Customer care but i didn't find any and sent email but still not yet answer me. CAN YOU PLEASE HELP ME SINCE Rs.4088.00 IS A BIG LOST FOR A STUDENT LIKE ME. MY EMAIL ID IS johnvanlal.[protected]@gmail.com, PLEASE RESPOND IMMEDIATELY

I tried booking hotel through yatra. The booking was unsuccessful but money got debited from my account. I keep complaining but no response from the other end. Do check with the screenshots provided and do the needful.
Thanks in advance.

Order NO:[protected], Yatra online is not having a clear cancellation policy. Apart from that, they are not having right process to capture service requests. If you call their customer care, you wont get a service request reference number. All the issues are through voice based. And they request customers to front end with hotels for cancellation. In my case, they only requested to speak to hotel about cancellation. I had spoken to person from hotel, whose mobile number was shared by Yatra. Yatra customer care told me, they will come back with reply by next day. But, they didnt come back, I had to followup from my self and in return, I get questioned and harassed by their customer executive. They simple dropped an email, that they spoke to some person from hotel, who didnt agree for cancellation. This looked absurd for me, after having chat with customer care, as if an albeit from these guys. Please be away from online travel agents like these, who allow customers to front end with hotels. Please make sure you pay to hotels directly rather that paying to these travel agents even if it cost some extra money.

My name is Abhishek and I have booked a trip with yatra with YH2006304 for bali. This was honeymoon trip.My travel consultant name is rishabh kaushik. i was first time went outside india so i asked from rishabh kaushik that from where we should buy foreign currency then he said buy from airport in very low charge. i purchase $ 650 from delhi airport. in bali airport i have reexchange money in local currency from bali airport. i have to bear for only for exchange the curreny approx 8000. when i asked after trip from outsider authorized exchange office then i realized that this exchange work can be done with in rs.[protected] only. i waste approx rs. 6, 000 for exchanging the money. yatra.com wrongly suggest me . they should provide both option in suggestion to client. and other things consultant promise me that u will get special decorated room with welcomed by cake and flowers in hotel. but it was not happened with me and room bathroom is very very very small . I forget to click pic of bathroom. we get dinner coupon from yatra in last time and coupon given date also wrong total 4 day 4 dinner coupon provide but 2 dinner coupon date was same. when I complaint regarding this at bali through mail to yatra then mr. rishabh kaushik just given me a number of bali local person and said that you have to contact with them. if I have to arrange all this type of things then why I have booked trip through yatra. I called 2 times local person and hotel was charged very huge amount for local call. who will bear for it. and response of yatra is not good. very bad experience with yatra. From Abhishek[protected]

Used yatra's hold your flight for free feature for ticket from new del to Melbourne and return for 94K on 11 jan but when I went for payment on 14th Jan it says prices are dynamic and new price is 1.8 Lac! Differential of 86K. While their website mentions below: To make your travel planning easier and more comfortable, Yatra.com offers an option of HFF (Hold For Free). The option allows you to place your seat reservation on hold, without any immediate payment. You can then make the payment at a later date, within a specified time-frame. This feature helps you to secure your seat for the future without worrying about a price-hike or flight tickets selling out. Book your flights with Yatra.com and hold your seat for free. How it Works ? [protected]------- New Delhi Melbourne Booking reference: 110116F85239 | Booked on: Mon, 11 Jan 2016 Fare Details New Delhi Melbourne Adult x 2 72, 140 Fee & Surcharges 22, 556 Meals 0 Baggage 0 (-) Discount (-) 1, 046 TOTAL 93, 650 AMOUNT DUE Due Date: 14 Jan 2016 93, 650

Order booking number:[protected] I had booked hotel room through Yatra online on 12 night for stay in Asiana palace, chennnai. Unfortunately, I had to cancel trip and had to return midway. So, as i was traveling, I had contacted customer care of yatra. They informed me, i have intimate to hotel and get confirmation from them. I called the number shared by yatra and the person by name Mr.Ramashivam informed me, He should get a cancellation letter from yatra. I again intimated through yatra customercare about it and shared email to [protected]@yatra.com. The concerned person, informed me that they will intimate me tomorrow morning. I didnt get any reply from them, I calledup myself again on 14th Jan afternoon. But this time, the customer care person spoke very rashly and he was questioning me, as if it was my fault and there was clearly not politeness while talking and he instigated me to talk rashly. The customer care executives of yatra are of no help, in making the situation understand and they made it worse. I felt like i was harassed. he didn't believe my words and the effort that i have been putting to resolve the issue. He also, cut my call.. General: You don't have clear cancellation policy for hotels and you don't help customers in the end that's what i felt. Word of advise to everybody, Please be careful with all the online travel agencies as i don't believe they operate in a fair way. I think they are playing with customers and also with hotels. I believe the hotel would not have got the money i paid and neither me in the end.

Dear Sir, I was making a railway booking through Yatra to New Delhi to Guwahati by Dibrugarh Rajdhani on 21 January 2016 toady by 9.15 PM.The payment of Rs.3792.00 was debited from my account but could not able to trace the ticket .Please help me on getting my either ticket or payment back. Best Regards, Subrata Dey C 15 Sector 20 Noida

Yatra charged me 49797 INR and my yatra refrence number is 130116f73561.they took money from my account and later on they said that we cant confirm your tickets and we are refunding your money in 5 to 7 working days .that was the only money i was left in my account so if i book it after 5 days for the same tickets price will go high. they are doing farud by keeping customer money .it happened with me twice.. never book tickets through them...

I tried railway booking ticket and did payment via Paytm wallet. But unfortunately ticket wasn't booked giving "website fatal error" and amount was deducted from paytm wallet . Please look into this matter . Unable to register complaints as website throws technical error message.

It has been extremely annoying and harassing dealing with Yatra.com. I had booked a holiday package to Thailand for 5 people on 21 September for which I had paid an advance of 30, 000/- The trip had to be cancelled on 1 October. After deducting the cancellation fee they were to return 5-6 thousand to me. I was told it would take 9 working as per the Yatra.com policies. It is more than 3 months now and I have not received my refund. I am in touch with Mr Aman Chandel, Holidays Expert[protected] Extn – 2425) I call him almost every day and the only answer he gives it someone from the finance will call you back. Last I spoke to him was day before yesterday 5th Jan at 1600hrs and he promised that I would get a call in one hour and it is almost 48 hrs no one has called me. Thanks Rebecca

Dear Sir / Madam My booking reference number is XY34QQY (Yatra no: YT[protected]. I booked my flight ticket between Chennai and Penang, Malaysia scheduled for 19th and return on the 25th. Unfortunately the return airline flight timings had changed an i was informed by email on the 26th. I tried to get in touch with the travel agent Yatra to have the ticket cancelled, as the change in time does not suit my schedule. An afternoon flight was offered which was no good too. After dilly dallying by Yatra for nearly a week and excuses that they were not able to get in touch with the Malaysian Airline office, i ended up calling Malaysian Airlines for the cancellation. As per Yatra's last email, I believe now that Malaysian Airlines will not initiate a full refund. No reason is stated in the email, which is weird. I would request you to kindly cancel my ticket and forward a full refund. No where do i believe that an Airline would dictate to a passenger, when and at what time one should travel, if it inconveniences the passenger. I would really appreciate it if you could help me resolve this situation. Thank you. Annamalai Ramaswamy +1 [protected] My emails and their reply is as follows. [protected] Forwarded message[protected] From: Malai R Date: Wed, Dec 30, 2015 at 9:57 AM Subject: Cancellation of Yatra International flight booking ref no X4QQY To: [protected]@yatra.com Hi, After receiving an email from Yatra, on the 26th regarding change in Flight timings, I have been in touch with Yatra from the 27th to have the International flight ticket cancelled and have my payment refunded. This is for a ticket between Chennai and Penang, Malaysia on the 21st of January 2016 and return on 25th of January 2016. I have spoken to Zameen, Vasundra, Emmanuel, Monica, Pankaj and many more..including people in the customer service / cancellation department such as Mamta and Archana. Today is the 30th of December and there is still no outcome on the cancellation of the ticket. All I get is we have sent an email to Malaysian Airlines and have not recieved a reply. Yatra also mentions that they would call back in 24 hours or 1/2 hour but i never receive them. The only call back i recieved was from Archana, as she promised that she would. I went ahead and contacted Malaysian Airlines today - 30th December 2015 and they gave me a reference number - XY34QQY. The Airline said that they would put in a request to the travel agent - Yatra to get in touch with them for the cancellation. But also mentioned i would have to have the cancellation done through Yatra as they have collected the payment for the ticket. Trying to cancel a ticket is creating undue stress during my Holidays and I would request Yatra to solve this issue at the earliest. Thank you. Annamalai Ramaswamy [protected] Forwarded message[protected] From: Yatra.com Date: Sun, Jan 3, 2016 at 11:19 PM Subject: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com This is the regards booking reference id:-YT15932263. We would like to infrom you that we have cross checked with airline and airline is not ready for full refund.If you have any other query regarding full refund you can also cross check the same information from ailrine[protected]. Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected] Forwarded message[protected] From: Malai R Date: Mon, Jan 4, 2016 at 5:37 PM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Dear Vandana Rikhari, I would appreciate it if you could let me know why the Airline is not ready for full refund. I will speak to them after you let me know. Thank you. Annamalai Ramaswamy [protected][protected][protected][protected][protected] [protected] Forwarded message[protected] From: Yatra.com Date: Mon, Jan 4, 2016 at 11:13 PM Subject: Re: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com We tried to cross check the refund form the airline, but they had let us know according to their terms and condition its not possible. kindly find the below reply from airline end. i Neha, Kindly see below ticket for full refund. Mh PNR no.: X4QQY MH tkt no. 232-[protected] DELVS319B/9999WS/20NOV15 1.RAMASWAMY/ANNAMALAI MR(ADT) 2 MH 183 N 21JAN 4 MAAKUL HK[protected]JAN E MH/X4QQY 3 MH1166 L 21JAN 4 KULPEN HK[protected]JAN E MH/X4QQY 4 MH1161 N 25JAN 1 PENKUL UN[protected]JAN E MH/X4QQY 5 MH1165 N 25JAN 1 PENKUL HX[protected]JAN E MH/X4QQY 6 MH 180 N 25JAN 1 KULMAA HK[protected]JAN E MH/X4QQY Please see above image of pnr kindly give us a authorization of full refund as the client is not ok with the schedule change. And revert us as soon as possible Dear Archana, In this below case of schedule change note full refund not possible please follow as per fare T &C. Rgds Sabori Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected][protected][protected][protected]-------- [protected] Forwarded message[protected] From: Malai R Date: Tue, Jan 5, 2016 at 5:14 AM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Hi Vandana, I understand if the schedule change had come from the client a full refund would not be possible. However this change is from the Airline. Nowhere I have known an Airline to dictate the time and date a passenger is to travel, even if it inconveniences the passenger. I have had this situation, previously with other international flights who were more than happy to refund the full amount. Please forward me the Terms and Conditions and I would appreciate it if you could highlight the clause that mentions where a full refund would not be possible, in such a case. Looking forward to your reply. rgd Annamalai Ramaswamy [protected][protected][protected][protected][protected][protected]

Hi Team, This is to inform that Your yatra team is very good in fake promises and let me share those guys will see me soon in the court. My yatra id is YH2389678. Whatever promises they made over the phone i m not getting in Email (written). I spoke to one of your TL (Piyush - sales) and shared about the promises made by one of his team member. He shared that he will listen the call and will give me return call on Monday i.e. 4th Jan 2016. Even that didnt happen. So see your guys soon in consumer court. Regards, Vikas Ph- [protected]

Dear sir, Palease note package for thailand tour reference no. - YH2328772.(5N/6D package - 28th dec-15 to 02nd Jan-16) Before receipt of full payment Yatra team promise me to provide list of services including GALA dinner on 31st night in bangkok(cost apporx 8000Rs per person).Two days before travel date yatra team cancelled the dinner.Communication mails attached for complete detail. Desirable resolution- refund of 16000Rs(Two person). Yatra team spoiled my complete family trip. Attached mails: 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 1/10 Mailbox of ahlawatajay Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) From: Ajay Kumar Ahlawat on Sun, 27 Dec 2015 14:40:51 To: "Samdarsh Singh", "[protected]@yatra.com" Cc: "Shruti Sharma", "Yatracom", "Yatracom", "[protected]@yatra.com" Dear Sir/Ma'am, With ref to trailing mails i strongly feel that no one is interested in attending this issue.Tommorrow is my travel date i.e. 28th and till today GALA dinner arrangements have not been made. I have sent complaines to your senior management also No. is 16903730, but no response. This is my last communication about this issue, If you have not made the arrangements, then after 2nd Jan16 i have to take some legal action. Brgds Regards Ajay Kumar. From: Samdarsh Singh Sent: Sat, 26 Dec 2015 21:43:03 To: Ajay Kumar Ahlawat Cc: Shruti Sharma, Yatracom, Yatracom, "[protected]@yatra.com" Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) Dear Mr. Ajay, Greetings from Yatra.com, Regret for the inconvenience caused to you at this moment and please note we have got the update from the hotel regarding gala dinner which stands cancelled for your package and we tried best to convince them but request was not entertained and Hence we would like to provide you a discount of INR 1000 or equivalent e voucher against your booking and will ensure that the we provide you more better services in future. Regards Samdarsh Yatra Team On Sat, Dec 26, 2015 at 9:19 PM, Ajay Kumar Ahlawat wrote: Dear Ms. Shruti, Kindly explain if any of service included in my package is cancelled by any reason, who will bear the cost?Either customer or Yatra has to refund the amount to the customer ! As per over telcon you told me the cost of this GALA dinner is Rs 5000(please refer our voice recording dated 08th Dec), because of this reson only i have booked the package. Yatra team can arrange GALA dinner at some other nearby location or may provide some opetional services of equivalent amount. Best Regards Ajay Kumar From: Shruti Sharma Sent: Sat, 26 Dec 2015 20:46:49 To: Ajay Kumar Ahlawat 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 2/10 Cc: Yatracom, Yatracom, "[protected]@yatra.com", samdarshsingh Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) Hi Sir, YOU DON'Tt HAVE TO PAY ANYTHING EXTRA AS FROM THE HOTEL SIDE THEY HAVE CANCELLED THE GALLA DINNER .IF ANY CASE HOTEL CHARGE YOU FOR THE GALLA DINNER YATRA WILL PAY FOR IT. REGARDS, SHRUTI SHARMA On Sat, Dec 26, 2015 at 8:24 PM, Ajay Kumar Ahlawat wrote: Dear Sir/Ma'am, With reference to trailing mail please note following discrepancies for the package booked by your team: 1. Initially there was communication gap between Shruti sharma and Samdarsh about the package cost. 2. GALA dinner on 31st dec night was included in my package cost, finally not reflecting in my Itinerary, After communicating with the concern person did not get satisfactory reply. The tour was booked only because your team consultant has assured me to provide GALA dinner on 31st night. I felt cheated by your team. Please resolve the issue as early as possible. Best regards Ajay Kumar +91 [protected] +91 [protected] From: Yatra.com [protected]@yatra.com Sent: Fri, 25 Dec 2015 12:13:57 +0530 To: [protected]@rediffmail.com Cc: samdarsh.[protected]@yatra.com Subject: RE:'yatra=[protected]' Thailand holidays Dear Mr. Ajay Kumar, Namaskar, Greetings from Yatra.com...!!! This is your travel confirmation kit for Yatra reference number YH2328772 containing the following: Please find enclosed attached documents for your Thailand Holiday package . Kindly cross check all the documents 1. Hotel Voucher &; Itinerary ( attached ) 2. Itinerary Attached 3. Flight Tickets(attached) Important points : Please also note the Local Contact number &; meeting point details mentioned in the vouchers. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 3/10 Please carry at least 3 sets of the documents, keep 1 in carry bag and other 2 in luggage. Please carry Approx USD 700 Per Person for your Personal Expenses in Thailand or visa processing Services not utilized are Non Refundable You need to be at the airport least 03 hrs prior to your flight timings Emergency contact no: 24*7 help line no India Yatra.Com [protected] 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 4/10 Trust the above is in order, for any clarification please feel free to contact us We wish you a pleasant trip Regards, Samdarsh Email Id: samdarsh.[protected]@yatra.com Travel Consultant Yatra Team Direct No: [protected] extn:1712 Yatra.Com | Tel :+[protected] | Tel :|6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 Have Feedback? Please write to [protected]@yatra.com. For all requests and concerns, we ensure prompt action is taken as requestedYatra Best Price Guarantee If you find a better price for the same itinerary and inclusions, we will not only match but give you an additional INR 1000 off on your booking ! From: Yatra.com Sent: Sat, 12 Dec 2015 16:52:03 To: [protected]@rediffmail.com Cc: samdarsh.[protected]@yatra.com Subject: Re: 'yatra=[protected]' Thailand holidays Dear sir, Namaskar, Greetings fromYatra.com Please find below the quotation for Yatra reference number 16780269 for the requested tour based on following information provided by you The below quote is valid till availability.After this quote expires a fresh quote can be sent to you. Trip to THAILAND 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 5/10 Duration 5 NIGHTS 6 DAYS Number of passengers 2 ADULTS No of rooms 1 ON DOUBLE SHARING Category of hotels 3 STAR Transportation SHARING BASIS Travel period 28 DECEMBER Total Package cost per person (with S. tax) INR 46915 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 6/10 Tour price per person on twin sharing basis FOR 3 STAR USD 232+INR 29500+3.62% DISCOUNT OF INR 500 PER PERSON:INR 46415 1 USD=68.10 TOTAL amount paid in usd:464 TOTAL AMOUNT PAID IN INR:60100 INCLUSIONS: 􀀀Return economy class airfare with airport taxes. 􀀀3 nights’ accommodation at Pattaya. 􀀀2 nights’ accommodation at Bangkok. 􀀀Daily Buffet Breakfast 􀀀Coral island tour with lunch . 􀀀FULL DAY SAFARI WORLD AND MARINE PARK WITH BUFFET LUNCH. 􀀀ALCAZAR SHOW IN PATTAYA. 􀀀Bangkok City Tour (visit 2 temples, Gems Gallery) 􀀀Return Transfers between Bangkok and Pattaya 􀀀Return Airport Transfers GALLA DINNER ON 31ST DECEMBER Documents required for processing the booking Booking form. Passport copies (valid for 6 months till the completion of tour) and 9 months validity for Thailand. Your go ahead email as an approval to the offered booking, quote and T&;Cs. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 7/10 Booking Policy 15 days prior to travel and not in peak period / special booking conditions {25 % of total tour price.} Within 15 days prior to travel and not in peak period / special booking conditions {50% of total tour price}. Within 07 days prior to travel and not in peak period / special booking conditions {100% of total tour price.} Total payment in INR required for the booking needs to be collected before application of Visa. Visa / insurance should be paid in full in advance. This is in addition to the tour deposit. Balance amount is payable within 24 hours of receiving final tour confirmation. Important to be aware that the booking deposit is nonrefundable. Final handover of hotel vouchers / Air tickets / Passports etc. will be done only upon receiving full and final payment &; duly filled &; signed BTQ documents by the passenger travelling. For payments made through cheque / traveller’s cheque, documents will only be dispatched after the cheque clearance. Cancellation Policy In case of cancellation of holiday, the cancellation request must be informed to us via email. As per the booking conditions of holiday packages, we will be constrained to levy the following cancellation charges applicable per person. 45 days prior to departure Booking fee 3145 days prior to the departure 50% of the total cost 3016 days prior to the departure 75% of the total cost 15 days prior to the departure 100 % of the total cost. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 8/10 **The cancellation charges are based on the above mentioned grid or the deposit amount whichever is higher * The charges will vary basis the final resort/ hotel chosen and it is subject to resort/ hotel policy Terms &; Conditions International check in time is 14:00 to 15:00 hours and check out time is 11:00 to 12:00 hours The rates above are valid for minimum 02 adults travelling together at all times The total cost of the package includes 3.09% of package service tax. The rates are valid for Indian nationals residing in India only. Any fluctuation or change in rate of exchange for the foreign exchange component will be borne by client &; rate of exchange calculated I USD = INR 68.20 The ROE on the final day of payment will be applicable The rates are subject to availability of airfare, accommodation, class of booking on the airline and sightseeing tours at the time of booking We reserve the right to use an alternate accommodation or airfare of an equal or higher standard. If we source a more expensive alternative, we reserve the right to requote based on the higher rates. Seatincoach transfers are on fixed timings No refunds either in part or in full will be made for any unutilized service. All the sightseeing tours and excursions are organized by local companies. The timings and days of operation are subject to alteration. Changes if any will be intimated at the time of booking. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 9/10 Prices are subject to change without prior notice. The surcharge for any credit or debit Card will be applied @ 2%. Bookings once confirmed can be requested by customer for cancellation, charges for which shall be advised at that time. In an event of cancellation of the tour package on any grounds, the initial deposit shall be forfeited. For Spicejet cancellations, please contact our customer care and we will be happy to assist you with the cancellation. Please noteyatra.comwould process the refund into your account after receipt of the credit from Spicejet. Please allow us minimum 10 working days to respond to you Payment Options: Credit / debit card surcharge @ 2% Net banking Bank transfers Cheques / demand drafts (In favour of Yatra Online Pvt. Ltd) Cash on delivery (terms &; conditions apply) Hope the above details are as per your requirements. We wish you a pleasant holiday. Regards, shruti.[protected]@yatra.com Travel Consultant International Holidays Direct No: [protected] EXTN2447 MOBILE NO.: [protected] Yatra.Com| Tel :+[protected] | Tel :|6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail235… 10/10 Have Feedback? Please write [protected]@yatra.com. For all requests and concerns, we ensure prompt action is taken as requestedYatra Best Price Guarantee If you find a better price for the same itinerary and inclusions, we will not only match but give you an additional INR 1000 off on your booking ! Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email.Know More Regards Samdarsh OBT Service Yatra Team Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More

I booked a ticket through Yatra.com. The flight was cancelled due technical problem and neither airline (Jetairways/Etihad) nor Yatra refunded the ticket amount. Each time they will listen to your complaint and will infrom that "they will enquire about it" but you never get the money. Instead you get lot of "reference numbers" of your complaints and each time a new "EXECUTIVE" will attend. I regret so much going through third party portals like yatra instead of booking directly from web site of the airline. Then at least you have to call only one company.

I had booked one room in Rann Riders Safari Resort, Dasada, Gujrat, India on 18.11.15 for two nights ie checkin 8.12.15 and checkout 10.12.15 in the travel site yatra.com. The booking confirmation was made by them being booking reference [protected] and payment was made by credit card of Rs. 13980/- on 18.11.15. On 4.12.15 received a telephone call from yatra.com that the room is not available and the money is being refunded. I fail to understand that once booking has been accepted and payment also has been taken, how the booking is cancelled after more than two weeks. It seems that travel site is committing a fraud on people booking thru their site in the sense that they are booking rooms not available with them and even accepting payment against such false bookings. In the process, the traveller has to bear the brunt of last minute cancellation. Incidentally my tour had already commenced and I was travelling by road when yatra.com people called me. It has been a disgusting experience of booking thru yatra.com site and because of their acts I had to stay in an inferior property with my family and that also after paying thru my nose. Incidentally, the hotel booking terms and conditions, as expected, is totally one sided which entitles yatra.com to do whatever they feel like with the booking with the consumer having no recourse whatsoever.

Wanted to book my train ticket in yatra.com on 17/12/15
Train chennai to vishakon 29/12/15
Now, i do not need ticket, i need my money back
I paid through avenues india pvt ltd

We have booked a resort in rangerwood natural castle from 26 th to 27th Dec 2015 through yatra.The accommodation has been confirmed by yatra and we got the confirmation voucher from yatra. When.When we landed in the resort they told us the money has not been transferred from yatra to rangerwood natural castle, thekkady. The managing director of the rangerwood natural castle MR.Satish Kumar threatened us to pay the whole amount if we have to stay.We are forcefully thrown out of the hotel because of the inefficient service done by yatra. We have paid an amount of Rs 6691/- for not staying in the rangerwood natural castle. We are trying to contact yatra from 25th morning until now 26th night but there was no response from yatra customer care numbers. We are extremely dissappointed from the service of yatra. we need the refund of Rs 6691/- from yatra immediately. Booking reference numberYAT[protected] Thanks Vinod N Ph [protected]

Sir/Madam, Yatra Booking Reference Number - [protected] The resort rangerwood natural castle, thekkady is telling that they have not received the payment from yatra, so I cannot allowed to stay in the rangerwood natural castle from 26 Dec to 27 th Dec. The response and service from the resort is very very poor and they are telling to pay again the rent if I have to stay in the above mentioned date. The manager of the resort is treating us like anything in a very worst manner. I have booked in the resort from Dec 25 to Dec 26 th separately and that stay was confirmed by the resort. Now the hotel management is telling that we are not allowed to stay tommorow 11 AM 26 Dec. Thanks, Vinod N Ph [protected]

We booked a thailand package trip with Yatra.com on 31 november 2015.Since the time of booking, the response from their end was pathetic, Throughout the booking process our queries were never addressed completely and satisfactorily and it was every time we used to follow up for mere confirmation of our trip.However, every time, we would get a confirmation from their end that the trip was 100% confirmed.Our travel dates were from 21.11.15 - 26.11.15 and after making the full payment well in advance, when we called on 18 december to ask when will we get our flight tickets and hotel vouchers, to our greatest disappointment, we are being suddenly informed that our trip has been rescheduled to 26th November.however we agreed to go on 26.but point to be noted we got all vouchers just 1 day before to our departure date which has cost us huge mental stress. We're very shocked and disappointed by the highly unprofessional and carelessness in services by a reputed name like Yatra.