Yatra Online / YatraTrip.in Complaints & Reviews

I booked an international package to New Zealand with Mr Deepak Anand on 15 jan 2016 by paying booking amount of Rs 10000. i was being assured by him that if i plan to cancel my booking well in advance I will be given full refund of money. on 17 Jan i sent him a mail to cancel my booking and it was being acknowledged saying that it will be processed in 7-10 days. its been 15 days now and I am still fighting for refund. Everytime I mail them they just have a standard line that it will be processed soon. they have still not shared the ARN nos

I had purchased a return air ticket for a friend of mine on 18/1/2016 thro’ Yatra.com website with the following details:
Passenger Name: Ms. Manik Madhav Aslekar (Female)
Booking Ref: 180116F60357
PNR No: YUVRES
Total price: Rs.10, 832/-

Mumbai to Jodhpur on Mar 21, 2016 by Jet Flight No: 9W412
Return from Jodhpur to Mumbai on Mar 26, 2016 by Jet Flight 9W335

I rescheduled the return flight from Jodhpur to Mumbai from Mar 26, 2016 to Mar 28, 2016 thro’ Yatra.com web site on 24/1/2016.

On payment page I noticed that extra Rs.1572/- had to be paid and the total amount was shown Rs.12, 102/- or so. Assuming that the extra Rs.1572/- would be deducted I clicked on payment. But Rs.11, 464/- was deducted from my credit card.

New Ticket with following details were confirmed:

Mumbai to Jodhpur on Mar 21, 2016 by same Jet Flight No: 9W412
Return from Jodhpur to Mumbai on Mar 28, 2016 by same Jet Flight 9W335

Passenger Name: Ms. Manik Madhav Aslekar (Female)
Booking Ref: 180116F60357 (Same as before)
PNR No: SCJGBS
Total price charged: Rs.11, 464/-

I took up the issue with Yatra.com over phone immediately but was told that the original return ticket being non –refundable. Total return fare has to be paid over & above the original return fare.
When I have not cancelled the onward flight from Mumbai to Jodhpur on March 21, 2016 nor changed passenger details, how can I be charged twice for the same passenger by the same flight -9W 412?

Please help me get refund for one onward journey fare from Mumbai to Jodhpur as stated above.

HI, this is ELINA BASNET i have booked a ticket and as your ads i suppose to get back 750 rs ... but i didnt get yet .my mobile no. is [protected] and myb yatra reference number is 180116F25698 date of journey 29/01/2016, this my 2nd complaints regurdings same topics but i didnt get any response from your side

I booked my hotel in shirdi for 24th Han 2016.
While booking online ... the check in time of hotels was not specified ... after I booked ... with booking reference number they shown checking time is 12 pm
Now I want to cancel the bookings but there is no such option for that

Please help me asap and bring my money rupees 1764 back to my account as I have not used the booking and want to cancel it.

We are not happy with Yatra .com.

I have booked travel package through online with help of Sales executive from yatra. I paid 40, 000 Rs. However, after receiving payment I didn't receive a proper response from them. Written to them at their customer id's but till date no response. No proper response from toll free nos or email id.

My booking reference # YH2414133 on date 05, Jan.

Kindly help me and my contact no is [protected].

Thank you.

I booked a round the trip flight ticket from Ahmedabad to Hyderabad and Hyderabad to Ahmedabad. As my cousin passed away and had to suddenly leave, Yatra.com booked my tickets deducted 16408 Rs. from my account and then their mail says, the departure tickets PNR status is not confirmed and the return ticket is confirmed. Are you people fooling customers?? Whats the use of return ticket if the departure ticket is not booked.
The customer care person who was supposed to call within 3 hours called after 5 hours and he says that selected departure tickets was not available at the time of booking so the tickets booking was not confirmed . This is ridiculous, how could you deduct the amount if that ticket in that fare is not available at that time. How can you show fake charges of tickets on the site and deduct that amount?
And after that I was charged extra 2000 Rs. for getting my departure ticket booked.
This is shameful Yatra.com, Is this the way you fraud with customers??!!

Yogesh Gandhi
Email Id: [protected]@gmail.com

I have booked a ticket in the name of santhi therese and I mistakenly missed to add sur name Raj in the ticket, from the next second I was calling the customer care number and I was put in hold for 2 days and till my query is still on hold.i am totally fed up with this kind of service. anyway mistake is mine to add the surname, but ur work is to solve the query the only thing u did when I call u people is just put me on hold for 40to 50 mins and will tell call me after half an hour. If I call after half an hour a new person will atten the call and I have to wxplain all the story and I have to wait for another 50 mins. This is what happening for past 2 days.

Even last year I have booked tickets with you people to London for my parents.

Hi this is ELINA BASNET, i had booked a ticket reference number is 180116F25698, i am suppose to get cash back RS 750 but i didn't get yet my mobile no. is [protected]

I am Judith Zopari, a frequent customer of Yatra.com. I booked Flight ticket through Yatra on November 28, 2015 (Reference no. 281115f56743 ; PNR - jkfon) as a Guest user in an email id of [protected]@ymail.com. Because of some problems i tried to cancelled my Flight ticket but their system didn't allowed for cancellation. So, i tried to contact Customer care but i didn't find any and sent email but still not yet answer me. CAN YOU PLEASE HELP ME SINCE Rs.4088.00 IS A BIG LOST FOR A STUDENT LIKE ME. MY EMAIL ID IS johnvanlal.[protected]@gmail.com, PLEASE RESPOND IMMEDIATELY

I tried booking hotel through yatra. The booking was unsuccessful but money got debited from my account. I keep complaining but no response from the other end. Do check with the screenshots provided and do the needful.
Thanks in advance.

Order NO:[protected], Yatra online is not having a clear cancellation policy. Apart from that, they are not having right process to capture service requests. If you call their customer care, you wont get a service request reference number. All the issues are through voice based. And they request customers to front end with hotels for cancellation. In my case, they only requested to speak to hotel about cancellation. I had spoken to person from hotel, whose mobile number was shared by Yatra. Yatra customer care told me, they will come back with reply by next day. But, they didnt come back, I had to followup from my self and in return, I get questioned and harassed by their customer executive. They simple dropped an email, that they spoke to some person from hotel, who didnt agree for cancellation. This looked absurd for me, after having chat with customer care, as if an albeit from these guys. Please be away from online travel agents like these, who allow customers to front end with hotels. Please make sure you pay to hotels directly rather that paying to these travel agents even if it cost some extra money.

My name is Abhishek and I have booked a trip with yatra with YH2006304 for bali. This was honeymoon trip.My travel consultant name is rishabh kaushik. i was first time went outside india so i asked from rishabh kaushik that from where we should buy foreign currency then he said buy from airport in very low charge. i purchase $ 650 from delhi airport. in bali airport i have reexchange money in local currency from bali airport. i have to bear for only for exchange the curreny approx 8000. when i asked after trip from outsider authorized exchange office then i realized that this exchange work can be done with in rs.[protected] only. i waste approx rs. 6, 000 for exchanging the money. yatra.com wrongly suggest me . they should provide both option in suggestion to client. and other things consultant promise me that u will get special decorated room with welcomed by cake and flowers in hotel. but it was not happened with me and room bathroom is very very very small . I forget to click pic of bathroom. we get dinner coupon from yatra in last time and coupon given date also wrong total 4 day 4 dinner coupon provide but 2 dinner coupon date was same. when I complaint regarding this at bali through mail to yatra then mr. rishabh kaushik just given me a number of bali local person and said that you have to contact with them. if I have to arrange all this type of things then why I have booked trip through yatra. I called 2 times local person and hotel was charged very huge amount for local call. who will bear for it. and response of yatra is not good. very bad experience with yatra. From Abhishek[protected]

Used yatra's hold your flight for free feature for ticket from new del to Melbourne and return for 94K on 11 jan but when I went for payment on 14th Jan it says prices are dynamic and new price is 1.8 Lac! Differential of 86K. While their website mentions below: To make your travel planning easier and more comfortable, Yatra.com offers an option of HFF (Hold For Free). The option allows you to place your seat reservation on hold, without any immediate payment. You can then make the payment at a later date, within a specified time-frame. This feature helps you to secure your seat for the future without worrying about a price-hike or flight tickets selling out. Book your flights with Yatra.com and hold your seat for free. How it Works ? [protected]------- New Delhi Melbourne Booking reference: 110116F85239 | Booked on: Mon, 11 Jan 2016 Fare Details New Delhi Melbourne Adult x 2 72, 140 Fee & Surcharges 22, 556 Meals 0 Baggage 0 (-) Discount (-) 1, 046 TOTAL 93, 650 AMOUNT DUE Due Date: 14 Jan 2016 93, 650

Order booking number:[protected] I had booked hotel room through Yatra online on 12 night for stay in Asiana palace, chennnai. Unfortunately, I had to cancel trip and had to return midway. So, as i was traveling, I had contacted customer care of yatra. They informed me, i have intimate to hotel and get confirmation from them. I called the number shared by yatra and the person by name Mr.Ramashivam informed me, He should get a cancellation letter from yatra. I again intimated through yatra customercare about it and shared email to [protected]@yatra.com. The concerned person, informed me that they will intimate me tomorrow morning. I didnt get any reply from them, I calledup myself again on 14th Jan afternoon. But this time, the customer care person spoke very rashly and he was questioning me, as if it was my fault and there was clearly not politeness while talking and he instigated me to talk rashly. The customer care executives of yatra are of no help, in making the situation understand and they made it worse. I felt like i was harassed. he didn't believe my words and the effort that i have been putting to resolve the issue. He also, cut my call.. General: You don't have clear cancellation policy for hotels and you don't help customers in the end that's what i felt. Word of advise to everybody, Please be careful with all the online travel agencies as i don't believe they operate in a fair way. I think they are playing with customers and also with hotels. I believe the hotel would not have got the money i paid and neither me in the end.

Dear Sir, I was making a railway booking through Yatra to New Delhi to Guwahati by Dibrugarh Rajdhani on 21 January 2016 toady by 9.15 PM.The payment of Rs.3792.00 was debited from my account but could not able to trace the ticket .Please help me on getting my either ticket or payment back. Best Regards, Subrata Dey C 15 Sector 20 Noida

Yatra charged me 49797 INR and my yatra refrence number is 130116f73561.they took money from my account and later on they said that we cant confirm your tickets and we are refunding your money in 5 to 7 working days .that was the only money i was left in my account so if i book it after 5 days for the same tickets price will go high. they are doing farud by keeping customer money .it happened with me twice.. never book tickets through them...

I tried railway booking ticket and did payment via Paytm wallet. But unfortunately ticket wasn't booked giving "website fatal error" and amount was deducted from paytm wallet . Please look into this matter . Unable to register complaints as website throws technical error message.

It has been extremely annoying and harassing dealing with Yatra.com. I had booked a holiday package to Thailand for 5 people on 21 September for which I had paid an advance of 30, 000/- The trip had to be cancelled on 1 October. After deducting the cancellation fee they were to return 5-6 thousand to me. I was told it would take 9 working as per the Yatra.com policies. It is more than 3 months now and I have not received my refund. I am in touch with Mr Aman Chandel, Holidays Expert[protected] Extn – 2425) I call him almost every day and the only answer he gives it someone from the finance will call you back. Last I spoke to him was day before yesterday 5th Jan at 1600hrs and he promised that I would get a call in one hour and it is almost 48 hrs no one has called me. Thanks Rebecca

Dear Sir / Madam My booking reference number is XY34QQY (Yatra no: YT[protected]. I booked my flight ticket between Chennai and Penang, Malaysia scheduled for 19th and return on the 25th. Unfortunately the return airline flight timings had changed an i was informed by email on the 26th. I tried to get in touch with the travel agent Yatra to have the ticket cancelled, as the change in time does not suit my schedule. An afternoon flight was offered which was no good too. After dilly dallying by Yatra for nearly a week and excuses that they were not able to get in touch with the Malaysian Airline office, i ended up calling Malaysian Airlines for the cancellation. As per Yatra's last email, I believe now that Malaysian Airlines will not initiate a full refund. No reason is stated in the email, which is weird. I would request you to kindly cancel my ticket and forward a full refund. No where do i believe that an Airline would dictate to a passenger, when and at what time one should travel, if it inconveniences the passenger. I would really appreciate it if you could help me resolve this situation. Thank you. Annamalai Ramaswamy +1 [protected] My emails and their reply is as follows. [protected] Forwarded message[protected] From: Malai R Date: Wed, Dec 30, 2015 at 9:57 AM Subject: Cancellation of Yatra International flight booking ref no X4QQY To: [protected]@yatra.com Hi, After receiving an email from Yatra, on the 26th regarding change in Flight timings, I have been in touch with Yatra from the 27th to have the International flight ticket cancelled and have my payment refunded. This is for a ticket between Chennai and Penang, Malaysia on the 21st of January 2016 and return on 25th of January 2016. I have spoken to Zameen, Vasundra, Emmanuel, Monica, Pankaj and many more..including people in the customer service / cancellation department such as Mamta and Archana. Today is the 30th of December and there is still no outcome on the cancellation of the ticket. All I get is we have sent an email to Malaysian Airlines and have not recieved a reply. Yatra also mentions that they would call back in 24 hours or 1/2 hour but i never receive them. The only call back i recieved was from Archana, as she promised that she would. I went ahead and contacted Malaysian Airlines today - 30th December 2015 and they gave me a reference number - XY34QQY. The Airline said that they would put in a request to the travel agent - Yatra to get in touch with them for the cancellation. But also mentioned i would have to have the cancellation done through Yatra as they have collected the payment for the ticket. Trying to cancel a ticket is creating undue stress during my Holidays and I would request Yatra to solve this issue at the earliest. Thank you. Annamalai Ramaswamy [protected] Forwarded message[protected] From: Yatra.com Date: Sun, Jan 3, 2016 at 11:19 PM Subject: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com This is the regards booking reference id:-YT15932263. We would like to infrom you that we have cross checked with airline and airline is not ready for full refund.If you have any other query regarding full refund you can also cross check the same information from ailrine[protected]. Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected] Forwarded message[protected] From: Malai R Date: Mon, Jan 4, 2016 at 5:37 PM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Dear Vandana Rikhari, I would appreciate it if you could let me know why the Airline is not ready for full refund. I will speak to them after you let me know. Thank you. Annamalai Ramaswamy [protected][protected][protected][protected][protected] [protected] Forwarded message[protected] From: Yatra.com Date: Mon, Jan 4, 2016 at 11:13 PM Subject: Re: Schedule change - YT15932263 To: malai.[protected]@gmail.com Cc: [protected]@yatra.com Dear Mr Annamalai Ramaswamy, Namaskar, Greetings from Yatra.com We tried to cross check the refund form the airline, but they had let us know according to their terms and condition its not possible. kindly find the below reply from airline end. i Neha, Kindly see below ticket for full refund. Mh PNR no.: X4QQY MH tkt no. 232-[protected] DELVS319B/9999WS/20NOV15 1.RAMASWAMY/ANNAMALAI MR(ADT) 2 MH 183 N 21JAN 4 MAAKUL HK[protected]JAN E MH/X4QQY 3 MH1166 L 21JAN 4 KULPEN HK[protected]JAN E MH/X4QQY 4 MH1161 N 25JAN 1 PENKUL UN[protected]JAN E MH/X4QQY 5 MH1165 N 25JAN 1 PENKUL HX[protected]JAN E MH/X4QQY 6 MH 180 N 25JAN 1 KULMAA HK[protected]JAN E MH/X4QQY Please see above image of pnr kindly give us a authorization of full refund as the client is not ok with the schedule change. And revert us as soon as possible Dear Archana, In this below case of schedule change note full refund not possible please follow as per fare T &C. Rgds Sabori Regards, Vandana Rikhari Travel Consultant Yatra Team Direct No: [protected] Ext.No : 2472 Yatra.Com | Tel : +[protected] | Tel : |6th Floor Tower B, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 [protected][protected][protected][protected]-------- [protected] Forwarded message[protected] From: Malai R Date: Tue, Jan 5, 2016 at 5:14 AM Subject: Re: Schedule change - YT15932263 To: "Yatra.com" Hi Vandana, I understand if the schedule change had come from the client a full refund would not be possible. However this change is from the Airline. Nowhere I have known an Airline to dictate the time and date a passenger is to travel, even if it inconveniences the passenger. I have had this situation, previously with other international flights who were more than happy to refund the full amount. Please forward me the Terms and Conditions and I would appreciate it if you could highlight the clause that mentions where a full refund would not be possible, in such a case. Looking forward to your reply. rgd Annamalai Ramaswamy [protected][protected][protected][protected][protected][protected]

Hi Team, This is to inform that Your yatra team is very good in fake promises and let me share those guys will see me soon in the court. My yatra id is YH2389678. Whatever promises they made over the phone i m not getting in Email (written). I spoke to one of your TL (Piyush - sales) and shared about the promises made by one of his team member. He shared that he will listen the call and will give me return call on Monday i.e. 4th Jan 2016. Even that didnt happen. So see your guys soon in consumer court. Regards, Vikas Ph- [protected]