Yatra Online / YatraTrip.in Complaints & Reviews

Hello, myself sohan sharma, on behalf of my friend joy chatterjee, i want to lodge a complain for ' yatra.Com ' for their delay on getting our refund, that was cancelled after the payment was done. The cancellation details for booking reference number are ' [protected] '. After cancellation we get a mail but they did not mention, how much amount they will refund to us for our cancellation. Even they did not mention when will they refund us. So please look into this matter and put this complain on high priority so that we can get our fund back as soon as possible. For more details, please find the attached document.

Please do not use Yatra services, very disappointing service, I was trying to cancel my hotel booking and hotel confirmed they will refund the amount but Yatra is saying hotel will not refund the amount. Yatra is trying to cheating the customer and not providing the honest service.

Very frustrated service, I would not recommend anyone to use YATRA for any kind of booking.

If you need frustration in your life, please go head and book your vacation through YATRA.

I have booked a hotel through Yatra.com for 3 days in annavaram at Ganesh residency hotel. There were two room types non standard and deluxe with lake view and they had pics of the rooms. We booked the hotel and on arrival we found out there are no deluxe rooms and the pics shown in the website are not for that hotel and the worst the bathroom had no door. Called yatra to cancel the booking but they came back saying hotel is declining to cancel the room and provide refund. I spoke to the manager at hotel and he said none from the yatra had called and he is fine to cancel the room. I paid 2000 for a day for the room and the max hotel was charging was only 1500. It's been a day and yatra has still not come back on the cancellation. My booking reference number is[protected]

Chintla
[protected]@gmail.com

Yesterday evening i was booked a flight ticket from kolkata to hyderabad worth rs. : 3722/- and here is the details:
Paid for order yatra order #[protected][protected]
Paytm cash txn id [protected]
[protected]:51:29 pm

But i was not got any ticket confirmation from yatra.com and i called them and they r saying "we not receive the amount" but mean while i am checking my paytm wallet checkbook and i was found that payment was done by[protected] time:05:51:29 pm.

So now please help me to get back my money.

Date - 5th july
Yatra reference of failed transaction - [protected]
Sbi transaction reference[protected]ig0chbxti8
Amount - 4243/-


I was trying to book mangalore - mumbai flight on 5th july yatra.com website.

Money was deducted from my sbi account but no ticket was issued.

I have later followed up with yatra vide my email dated 11th july, 13th july, 14th july at [protected]@yatra.com.

On 14th july yatra support responded with following reference - "re:'yatra=[protected]' yatra booking reference number [protected] and sbi transactionreference - zi4yqffotgg96zruqwzs12050ig0chbxpm2" asking few details which was responded to on the same day.

After this i have followed up with yatra on their helpline number several times.

However, yatra is not refunding my amount.

This is regarding my booking for nainital kausani ranikhet trip with booking id yh2744090 from you.
It is really disappointing and sad to say that your management is so mismanaged.

I have many points to share with you:

1. i have registered multiple complaints with my booking id (yh2744090) but none of your associates can provide the solution for any of my problem. are your associates just hired to listen the complaints and sit back. (yatra associates: rashmi pathak, ashish bhatia, tejinder singh, deepak, shadab, dharmindra khanna)

2. our booking in-charge ms yamini kapoor and ms. kamaldeep kaur provide us false information:
A) i requested for breakfast and dinner for entire tour, hotel booked in nainital (arif castle) do not serve dinner buffet as per you sales team but they offer it and i have to buy it in hotel.

B) i transferred payment on 20th of june 2016 after getting the payment they are giving us information regarding direct payment basis sightseeing in nainital on 23rd of june. why this information was not conveyed us before the payment. i asked yamini kapoor do i have to pay any more amount or is their is any hidden change she said you don't have to pay anything. i have that mail too.

C) false commitment in between our trip by mr. shadab, he called me specially and said that driver will be changed next morning.

3. many places of our itinerary (day 2) were not covered because of driver unaware of the place. he was stopping the local people at places to ask for the way. is yatra.com planning so poor that they sent a untrained driver. (had discussion with shadab and rinku chaudhary and dharmindra khanna)
The driver was unaware of the itinerary.

We do not have any behavioral issue with driver may be he is driver of normal taxi they given him responsibility to drive tempo traveler.

4. our traveler condition was good but it was making unnecessary noise (audio i have). that disturb us throughout our journey. (had conversation with mr dharmindra khanna multiple time)

5. no follow up or call from yatra side regarding our trip or solutions to our problem.


6. on the way to nainital at 8:00 pm my traveller was stopped at the place called roci bypass 10 km below nainital no arrangement was made from your side. even no information was provided from your side so that we can make our own arrangements. i informed the same to rashmi pathak, mr. dharmendra and mr. ashish bhatia but no one took the initiative to solve my problem. we have to sit back there till 9:00 pm then my traveler was allowed and i on my own took the lead to talk to hotel for making the further arrangements.

It is strange so irresponsible associates are involved for customer services.

If i have to do everything on my own why i have paid to yatra.


How can such a big brand work so irresponsibly. i would never suggest anybody to go with yatra.com. i would circulate this on social media to make people aware about the facilities provided by yatra.
I showed the trust on you but your poor services spoil my trip.

I would highly appreciate if yatra.com could response me back with valid justification. things can not be changed but it can be corrected in near future (not to repeat it with someone else).


Booking reference number: yh2744090

Email id: [protected]@gmail.com


Phone number:[protected]


Thanking you,
Tarun gaba

Date - 5th july
Yatra reference of failed transaction - [protected]
Sbi transaction reference[protected]ig0chbxti8
Amount - 4243/-


I was trying to book mangalore - mumbai flight on 5th july yatra.com website.

Money was deducted from my sbi account but no ticket was issued.

I have later followed up with yatra vide my email dated 11th july, 13th july, 14th july at [protected]@yatra.com.

On 14th july yatra support responded with following reference - "re:'yatra=[protected]' yatra booking reference number [protected] and sbi transactionreference - zi4yqffotgg96zruqwzs12050ig0chbxpm2" asking few details which was responded to on the same day.

After this i have followed up with yatra on their helpline number several times.

However, yatra is not refunding my amount.

I booked rail tickets on 30th may, 2016 but the tickets weren't booked and money was deducted from the bank account... I've already compained about it and got a message from yatra.com but not been refunded the msg was :refund for yatra reference number [protected] has been processed. Your bank transaction id for the cash refund of rs. 867 is[protected], and the amount will be credited within 5 to 7 working days, depending upon your bank.

On 19 july i was trying to book tickets from delhi to imphal on for 20 july when they asked me my atm card no. I have written it and submitted my account no. After few min i got my reference no. So i checked it and my booking status was written as failed and after few min i got a text message that rs 13, 248 has been debited from my account and for that booking i put my email account for my booking status but there were no incomming messages for that booking so kindly can u get me some refund

Through their website i booked ticket to delhi - melbourne and melbourne - delhi.
While booking the website was showing availability of ticket and seat for legs delhi - singapore, singapore - melbourne and again melbourne - singapore, singapore delhi.
I booked my ticket and transferred money thru my credit card. The sum was approx.1.57 lac.
The web site issued the e-ticket also immediately and i got up and down journey ticket. I was quite happy that i have got a good bargain.

But this joy was to short lived.

After few hours i got a call that ticket cannot be confirmed as the singapore melbourne sector availability of seat is not there for that day, as per the mail i received from yatra office, saying that money will be transferred in 4 to 7 working days!!!

I asked for my refund immediately to my credit card, to which they said that now it will take four to seven working days to refund.

So the drama has started and they had taken me for ride. They grabbed my 1.57 lac and for refund i have to wait for at least ten days.

I booked twice and not once.

I another time booking done for different date (Booking reference number[protected] however it also met the same fate, however after lot of complain you came back saying that it it is cancelled automatically.
My first booking was with reference no: booking ref#[protected].

My concerns is that this is a case of fraud and amounts to cheating,
If tickets were not available then why the money was transacted to their account, once money was with yatra.com then they are saying 4 to 7 working days for return, means i am forced buy ticket thru you on higher price, which eventually i did.

Prior booking first time i had blocked the ticket as per the web site, and got two time reminder mail to pay as soon as possible as seats are filling fast.
But as soon as money was paid you started saying that booking cannot be confirmed.
Then my question is that why your website displaying such tickets which you cannot book.
It amounts to fraud as first take money by showing the promising ticket availability and once money is transacted then say it cannot be done and keep the money for months. Hence the customer has no option but to buy the ticket from you only.

My 3 travel tickets was cancelled on 22nd june 2016 as due to certain circumstances i had to drop my plan to travel.

However,
After lot of calling and waiting on line for 20 to 30 minutes every time, numerous emails, the money has been finally returned to my account on 20th july 2016.

This is a big fraud being done by yatra.com. They never reply any emails.
I had to record each of their conversation for records or else they will flatly deny that anything was said. The trust was badly shaken.

I was trying to book online train tickets. And there was deduction of money from my bank account. But there is no history or any other information about tickets. So in that case, i want that my money should be refunded. Or otherwise i will not be comfortable to book online from your website. This all depend on your service. It all depend on yours. But i want my money back. Or i will su you.

In december 2010 i had a book a tour with yatra which is in 26may2011. Till date i have not submitted passport copies and also not filed for the visa. (This means that they have not started in process as of date)
But due to some reason i need the money which leads in cancellation of tour.

But yatra executive said company can't refund the money. That will remain with them and i would need to use it in years time.

I requested him that "i am cancelling the tour as i need the money. And also its very difficult for me to spend the money in coming year!, you can deduct some amount and give back my money"
But he said this is against the company policy!

28th june rs. 10800 rupees taken by yatra illigally in the names of false flight ticket | request everyone to strictly avoid booking flight from yatra. I am requesting media people to please highlight this issue

I booked tickets of two from new delhi to patna on 28th june. Passangers name:

1. Gopal mishra
2. Nishi kiran


My amount rs. 10800 immediately got deducted but i never received any sms or email, however, i got a call from yatra saying the ticket has been confirmed. One day before travel when i called them to request to get pnr, i came to know that the ticket was not booked. From that day till today i. E. 17th july, i have been calling them for my refund but everytime i get same reply that it will take 3-5 working days.
Really pissed of with this behaviour. For one call i waste 30 min of my time waiting for them to respond.

I am thinking of going to media and highlight this issue. Please help.

Hello sir
I booked the flight today 14/07/2016 for date 28 july from new delhi to indore yatra.com with my mobile app yatra.com creating happy traveler. I booked my flight ticket with air india i use my citi bank debit card yatra.com deduct money rs 3099 from my card and my flight was not booked and now i got the text they refund my money 5 to 7 day. And now they enjoy the intrest of my money what the hell. Very horrible service now no budy response on phone customer care the number they give me [protected]. I cant see my booking status on yatra.com app. Please take action.

Sir please re fund my payment in my account your booking officers says your payment
Credit to your account in 24 hours but payment not received my refrence no.[protected] dated 10.7.2016 pnb bank amount 10318 credit to yatra. sir please send my payment as soon as possible. it a request dont ignore it we need the amount. sir please re fund my payment in my account your booking officers says your payment
Credit to your account in 24 hours but payment not received my refrence no.[protected] dated 10.7.2016 pnb bank amount 10318 credit to yatra.

Hello sir,
I want to make a ticket from yatra.com lucknow to jaipur date for 14 august 2016. amount detected 625 rs from my sbi ac but ticket not issue... yatra refrence id is ig0chyxxk9

We book our domestic package for north east and suggest 3 star hotels and above yatra provide us hotel
Himalayan resort darjeeling but, because of some reasons they shifted us in hotel shambhu which is not
Equivalent to himalayan resort they provide us totally downgrade hotel which is not acceptable.
That means they took amount for 3 star and above hotels and provide us downgrade hotel.

And our diet is non-veterinarian which we already mention to yatra customer care but hotel shamhu is
Completely vegetarian so they are fail to provide us meal as per our expectation its very bad experience
For us and even in break-fast they provide us very limited items.
Because of this we face many problems begging of our tour; customer care people are so inactive to picking
Up the phone. they are not even talk properly, every time different person pickup call so again we have to
Tell our problem from begging which is very frustrated.

Dear sir,
I recently took a flight of flydubai from Doha to Delhi booked through Yatra.

At the checkin counter, I was informed that I have no baggage allowance, while this alert was never indicated to me at the time of booking the ticket.

While it was not only extremely surprising for me, it was very inconvenient as well resulted in my having to spend another QAR 394/-.

I felt very disappointed and cheated. Can you look into the matter. How can an international flight be booked without any baggage allowance and that too without sufficient and suitable warning to the traveller ? Please refund the amount I was forced to pay for this onward journey towards baggage charges.

Further I have also booked my return journey on 110716 for the same sectors DEL-DXB-DOH.

I do not wish to land in a similar situation again.

Pls confirm what baggage allowance I have this time.

The booking references are as follows.
XLKLM7 and PXDUTY

Regards.
Avaneesh Agarwal

Booking details / confirmation from Yatra given below.

On 02-Jul-2016, at 8:38 AM, Travel Feedback – Yatra.com wrote:

Dear Avaneesh Agarwal, Yatra
Hope you had a pleasant flight!

We at Yatra are constantly trying to improve your travel experience. While airlines manage the flight experience, we look to share your valuable feedback with the respective airlines and also with other travellers to assist them make more informed choices. To help us do that, please spare a few minutes for a brief survey about your flight:

Doha→Delhi Thu, Jun 30, 2016 | Fly Dubai
Your opinion counts.

Share Your Feedback
Best Regards,
Team Yatra

Important: Please do not reply to this mail. it has been sent from an email account that is unattended. Please add [protected]@yatra.com to your contact list and contact list and address book to ensure that you receive communication related to your booking from Yatra.com.

Hello.
My name is arunima aditya.
Since my ticket is waitlisted and i am not willing to travel, it would be great if my ticket is cancelled. I have been trying to cancel my ticket but due to the server problem, i am unable to do so. It is crucially imperative for me to cancel the tickets. I need to get the refund.

Transaction id : [protected] pnr no. : [protected] train no. & name : 13009 / doon express
Date of booking : 22-jun-2016 class : third ac quota : general
Date of journey : 30-jun-2016 from : hwh to : gaya
Boarding at : hwh date of boarding : 30-jun-2016 reservation upto : gaya
Scheduled departure : 20:30 hrs
Please cancel it.

Hi team,

This was my first experience with yatra and that too the worst experience due to the representative neeraj.
I requested for a kerala package, and the representative who was assisting me in this was namrata patel, [protected] (Direct number mentioned in every mail) she was providing me the packages for kerala.

I had researched a lot about kerala and found a few hotels/resorts and designed a package for me and sent it to namrata stating that these are my requirements, please design a package accordingly with a best quote.

I didn't receive any reply to my query and today i called on the same provided number. I asked for namrata and a male representative picked up the call and said she is not available at the moment, she will call back in 10 minutes. This happened twice but i didn't receive any call.
Then the third time i called the same person received the call and told i am neeraj i would be able to assist you with the package.
I told him till now namrata had been doing it and she almost knows my requirements and now again i have to tell you all my requirements then he told i will check the mail and revert with the package.
He reverted but didn't not include the requirements with i had asked for.. Later on he did.
He provided dream catcher plantation in munnar and mentioned on call that i am providing you a 4 star property without even increasing the cost of the package.
Then i searched in google and found the rating as 3 star instead of 4 star (This is not customer reviews on google)

I marked him a mail with the screenshot and said that don't misguide the customers. It is a 3 star and not 4 star.

Also he was providing just 1000 rs discount in the package. Why would i require a 1000rs favour??

Neeraj then called me and said that what else discount you want. Shall i give 10000 or 5000? He talked liked this
Then he told the mail which you have written is not correct how can you say it is 3 star.. Go and check the hotel website and then he told that you are using iphone but you dont even know how to search on google.. Very very rough language he used. He told bina jaankaari k likha mat kro aise mail per.. Phle puri jaan kaari le k aao. I told him that i am not interested to talk and neither book any package from you and he told i am also not interested to offer you anything..

Is this the way you treat you customers??
This rough language you guys use??
These cheap representatives you guys have??
This was my first experience with yatra being a bitter, worst experience.
I am not going to book anything with yatra..

Kanika