Yepme.com Complaints & Reviews

I had placed order vide order ID 6662721 on 1/5/2014 for 4 pairs of shoes. I received 3 pairs within 5-6 days. The order was missing 1 shoe with item code XXX. For the delivery of missing shoe or its refund I called several times to their customer care with Mr. Krishna and Mr. Pravin Kumar vide request/complaint no. 655481, 670870, 678962... These people assured return of money Rs. 299/- within 8 to 10 days. But now after 37 days of my order yepme has not resolved the issue. Please do the needful... Thanks...

Hi I am Kaushal Patel from Pune . On 1st June.2014, i purchased one pair of black formal shoe from YEPME online. After delivery i found that shoes were very loose in fitting, and also one shoes is big & the other is small. so i called them up but customer care no found busy all time.So how can I return them & get new shoes replacement or my money back.why yepme customer care or complaint no not responding ???

I ordered and received confirmation message, amount was deducted from mu acount.
After sometime got mail from yepme my order was cancelled due to trancation error.
From my side transaction was succes.
I called fro refund bt didt got any reply more then 3 weks passed.

Hi I am Mrs. Marian Curtis from Chennai TN. On 1st Feb.2014, i purchased six pairs of casual shoes from YEPME online. After delivery i found that three of the pairs were too tight so i called them up and told them about it. They asked me to send it back to them via courier/speed post. I chose to send it back to them via Professional Courier service. I sent it back to them within the deadline time frame of 14 days. The courier people say (and also sent me POD) that it was delivered on the 22nd and collected by Messrs.YEPME too. But till today, four months later, disregarding the number of phone calls, emails, etc. i have been so cheated. Neither have they given me a replacement or the refund for the shoes. Shameful and disgraceful.

I have placed an order with Yepme, they have delivered damaged clothe. I calld them thy askd to send it back through courier. I've sent it and they said they will reimburse courier charge. Calling customer care is very pathatic they are liers, they gave me a coupen code 4DC66A93 worth of 150 rupees to use on thier website. Complin number:521787. I placed an order[protected]by using the coupen. After a week of time I have checked the status the order was rejected along with coupen code. I called them again they said they will check and give the coupen code again, I did not receive so far. After two weeks I talked to many advisors with yepm 5 times I've called each time I have spent 30 to 40 rupees for calling them from my mobile. Many supervisors Named Rahul, sandeep, Aravind did fake promise on the call. no one helped me.I lost trust on yepme. I bought many shoes from yepme. I have all the order numbers and evidence. I emailed them 50 times for this, email suggesting call on their customer care. there is no way to raise a complain now. People please aware about yepme. they are cheat and zero customer service...If they delivered damaged goods no way to get it back, poor quality. [protected] After this complaint on Consumer Complaints website, they have called did nothing... Your customer care reps called and PROMISED AGAIN. THAT YOU WERE GOING TO INVESTIGATE AND RESOLVING IT. YOU DID NOTHING. SO FAR. HOW DARE YOU ARE AND WHAT A LIER YOU ARE THAT SENDING EMAIL STATING YOU HAVE RESOLVED THE COMPLAINED????? YOU PROVED AGAIN YOU ARE LIER BY DOING NOTHING. you have my email address, resolve it - dont treat Indians like this, this is Modi Government, company like you has to be thrown out.

I placed an order for two shoes on May 3rd and paid an amount of Rs.464. When the order did not arrive till May 14th, I called customer care and they informed that order was returned, where as I did not get any notification or call regarding the same. They assured that the order will be reshipped and will reach me within 3-4 biz days. Upon not receiving the order, I gave call back on May 19th and the executive first told that the order is reshipped already. When I asked for a confirmation number, he told that my prepaid order is cancelled due to unavailability of product and he has processed a refund. I asked to speak with a Supervisor. I got a call back from supervisor and he was the worst executive i have ever spoken with. He told that the refund was already processed on May 10th, which was completely opp to the things they were telling so far. but even after waiting for another 5 biz days as requested by them i did not get any refund and till date, I havent got any refund. My yepme order number is 6707555. This seems to be a regular thing with yepme and I can see 100s of complaints regarding yepme, where the even the sequence of excuses given by the customer care is exactly the same. The company is a total fraud!!

Order placed as below and the payment already done. It's 10 days now, called up to know the status, but no response, no refund as well. Dear xxxxxxxxxxxxxx, Thank you for your order from www.yepme.com. Please note that this e-mail only confirms that your order has been received. You will shortly receive a separate e-mail from us on the payment status for your order. If your payment is successful, you will receive a Payment Success e-mail and your order will be delivered. If for some reason, we are not able to process your payment, we will save your order and will ask you to review payment. Order Id : 7046474 Expected delivery date : May 28, 2014 Mode Of Payment : Credit Total Amount : INR (Indian Rupees) 1096

Order Id : 7169385. On 28th May, placed an order for two wrist watches and made the payment online through debit card. Checked the order status and it appeared in "Pending for verfification".

Called customer care and they said due to some address verfircation they product could not be dispatched. Spoke with customer care the next day, they said they forwarded the concern to the concerned team and they will be calling me. No call recieved. Then called customer care again and spoke with supervisor who said that there were some technical errors with the website and the product amount I paid was less. Hence, they did not dispatch it. He said concerned team will call for further instructions. No call received.

Then checked the order status and it has been cancelled. No one called me from concerned team. No communication through emails. Cancelled order without my consent and no refund.

I have ordered[protected] two dress on 2 may 2014.which is cancelled by their system and they are not refunded my money till this date I have called them several times but they always say will b soon... and they didn't transfer my call to their senior executive . What should I do?

I had ordered 2 T-shirt on 1 May 2014 throught my credit card, order #. 6673277. It has been not came to my place(in kollam) and got returned from Delhi and this has been not informed to me for what reason. I had called customer care on 14 May 2014 and even they dont know what is the reason and they took my complain, my complain # 671414 and told me they will credit my balance in 10 days. Since then they I have called they twice and it had still not have been credited to my account. Its almost more than 15days excluding saturday and sunday n still I have not got refunded.

I had ordered a shoe with the order no: 6916700 from Yepme.com, which has been cancelled successfully at the same day, because of online payment transaction failure. But Rs.398 got debited from my account and as per yepme order cancelation detail mail, I wait up to 7 days to get that money back, after 7 days I called yepme customer care and asked for it, they told me that it will get back to you in couple of days, but now after 15 days, still I don't get it back in my account. Please do the needful and credit the amount of Rs.398 to my account.

I have ordered Sherlock Check Shirt - Red & Black as per Order No. 6438283. But I found that it is not at all fit for me so I have returned the product by Speed Post and return was accepted. But I have still not received my refund. When I asked for my refund to YepmeShopping's Facebook Page (https://www.facebook.com/YepmeShopping) they did not answer me and my Complaint deleted from their Facebook Page ... and block me to post any comment on their page ... Please friend share it to your Frnds ... its fake company ... don't buy any type of product from this site ...I[censored] don't trust me then u will put a comment (against Yepme) to YepmeShopping Facebook page and see ...

I have ordered Sherlock Check Shirt - Red & Black as per Order No. 6438283. But I found that it is not at all fit for me so I have returned the product by Speed Post and return was accepted on 16-May-14. But I have still not received my refund. When I asked for my refund to YepmeShopping's Facebook Page (https://www.facebook.com/YepmeShopping) they did not answer me and my Complaint deleted from their Facebook Page ... and block me to post any comment on their page ... Please friend share it to your Frnds ... its fake company ... don't buy any type of product from this site ...I[censored] don't trust me then u will put a comment (against Yepme) to YepmeShopping Facebook page and see ...

Hi,

Even after passing 20 days i didn't get Neither my replacement shoes nor Courier charges 180 Rs from Yepme.com for Order ID: 6777904.

I tired of sending EMails to yepme but no one is listening to me.

Kindly help me to get above things.

Regards,
Arpit Gupta
[protected]

order no : 7028344
order day : 21.05.14

invoice no : 5248466


Hi,

this is Roopa we have ordered yepme sandals 15 pairs but received only 13 pair and the invoice shows all 15 items dispatched by seeing the same we paid the cash 1552/- on delivery but when we open we find only 13 pairs, we need to know what happen to our other 2 pairs (Yapme green sandal's 30831, size-8 and yepmee purpule sandels 30830, size -9)

Plz do the needful as early as possible, order to accept the next order form us or else this will be final

My details [protected]@gmail.com / can call me on [protected]

hi this is Darshna singh i have purchased a red sandal from your site bt when i put it on use it has broken badly so i m very disappointed by this service n i want to say that if your products are not of good quality u should not sell it so i hope that u will take some action on it n provide me a good service as fast as u can

hello sir. my name is vineeth babu I have ordered a product worth Rs 986/- ( Order no[protected] on 09/05/2014. And made payment through SBI Internet banking (Ref no- [protected]GU1325763) TRANSFER TO [protected] STATE BANK OF INDIA.They said transaction was declined due to unknown reason, but my account is debited Rs986/-.The order is cancelled but my money not refunded. I talk to customer care no-[protected] twice. They told me that deducted amount will be refund within five working days.But after 7 days the amount will not be refunded. Yours Faithfully, Vineeth B P ORDER NO -6839120 Mobile no-[protected] Email- [protected]@gmail.com

SIR, I HAVE ALREADY PAID FOR THE ORDERNO. 4491053 THROUGH INTERNET BANKING AND THE STATUS OF THE ORDER IS BEING SHOWN AS COD . PLEASE LOOK INTO THE MATTER AND HELP ME SORT THIS OUT . WITH THIS I AM GIVING YOU THE ACCOUNT TRANSACTION STATEMENT OF THE TRANSACTION FOR THE AMONT OF Rs. 1386. PLEASE INSTRUCT THE COURIER TO DELIVER WITH OUT COLLECTING THE MONEY OR REFUND THE AMOUNT TO ME IMMEDIATELY. PLEASE SEND YOUR REPLY AT THE EARLIEST. THANKING YOU, YOURS SINCERELY, HEMANTH VEERAVALLI. 14-Dec[protected]Dec-2013) TO TRANSFER INB Emvantage Payments Pvt Lt [protected]IGO8518941 TRANSFER TO [protected] EMVANTAGE PAYMENTS PRI 1, 386.00 Dear Customer, Thank you for writing to yepme.com. We appreciate the opportunity to assist you. This is with reference to your query regarding payment. We would like to inform you that we have forwarded this concern to our concerned department. We will get back to you as soon as possible whenever the concern will resolve. We sincerely apologize for the inconvenience caused to you. For further assistance feel free to call us to our customer care number at[protected]. Assuring you of our best services always! Warm Regards, Customer Support Team IX Yepme.com Dear sir Already one month completed. When you are going to refund my amount?. If you are not refund with in 2 days I will go for legally. Please do the needful Dear Customer, Thank you for writing to yepme.com. We appreciate the opportunity to assist you. This is with reference to your concern regarding refund. We would like to inform you that we have already forward this concern to our concerned department. We will get back to you as soon as possible whenever the concern will resolve. We sincerely apologize for the inconvenience caused to you. For further assistance feel free to call us to our customer care number at[protected]. Assuring you of our best services always! Warm Regards, Customer Support Team VI Yepme.com Sir, Several times I had phoned to you but my amount has not returned. Every time you are telling that within 2 days it will be refunded but till to date I am not able to get my hard earned money. On 31st January 2014 also promised your customer care executive that today itself you are refunding my money but today 4.02.14 but till to date also I have not get. Please refund the money immediately and don't loose your reputation in this regard. Dear Customer, We really apologize for the inconvenience caused to you. This is with reference to the refund for order id - 4491053. We would like to inform you that we are working to get it resolved as soon as possible. For further assistance & feedback feel free to contact us at[protected] between 9 AM to 9PM (7 days a week). Assuring you of our best services always! Warm Regards, Customer Support Team XII Yepme.com Dear sir, You have send your apologize on 06.02.14 but today is 12.02.14 there is no action against my complaint or not send my money back? I don't want your apologize, I want my money immediately to get back. Several times I had phoned to you but my amount has not returned. Every time you are telling that within 2 days it will be refunded but till to date I am not able to get my hard earned money. On 31st January 2014 also promised your customer care executive that today itself you are refunding my money but today 4.02.14 but till to date also I have not get. On February 15th also I got letter that with in 2days the amount tobe refunded. But till to date we have not get the refund. Have you not feel any shame to give reply for this issue. Please refund the money immediately and don't loose your reputation in this regard. Sir, Please note down our Account Details: V. HEMANTH SB.A/c.No.[protected] IFSC CODE: SBIN0012682 MUTYALAREDYY NAGAR BRANCH GUNTUR. ANDHRA PRADESH Financial Year also completed, when you are going to clear my amount? Please arrange immediately. Dear Customer, Thank you for writing to yepme.com. We appreciate the opportunity to assist you. This is with reference to your query regarding refund of order id 4491053. We would like to inform you that we have forwarded this concern to our concerned department. We assure you that your issue will be resolved on priority. We sincerely apologize for the inconvenience caused to you. For further assistance feel free to call us to our customer care number at[protected]. Assuring you of our best services always! Warm Regards, Customer Support Team IX Yepme.com Are Useless Fellows, Are you shame less marketers, how much time you require to refund the amount? is your boss eating the grass? For you and your boss is not feeling any shame to behave like this. From 14th December 2013 onwards you are sending the same useless mails that your are refunding shortly. But this is April Ending. Is you and your Boss eating the food or nott? DEFINATELY SHOW THIS MAIL TO YOUR DONKEY BOSS. I AM WAITING TILL THIS END ONLY. IF YOU ARE NOT REFUND, THEN I WILL CIRCULATE THE ALL CORRESPONDENSE IN TO THE INTERNET TO SHOW ALL THE WORLD ABOUT YOUR FRAUD. INSTED OF THIS HARD MAIL ALSO THEY HAVE GIVEN REPLY LIKE THIS: Dear Customer, This is an un-monitored email account and emails sent to this email address will no longer be read or responded to. If you wish to contact us, please do not reply to this message but instead go to http://www.yepme.com/AddComplaint.aspx and we will be happy to help you with any questions or concerns you may have. Thank you, Yepme Customer Care Team

Hi Yepme, I think you are playing with your customers like me and not taking the escalations seriously from consumer forums. Yesterday on 23rd May 2014 i received below mail from "yepme.[protected]@yepme.com" but when i called customer care today on 24th May 2014 asking that when my new order "6777904" will be delivered and when i will get my 180 Rs money then they said Sir your order has not been confirmed yet so she can't say when my order will be dispatched. Now what should i do? consumercomplaints Admin, Could you please help me to deal with yepme.com? Dear Arpit Gupta Your complaint with complaint number 653010 has been resolved. If you have any further issues or concerns, please feel free call us at[protected] from 9:00 AM - 9:00 PM (7 Days a Week) and we will be glad to assist you. For any other assistance please Click Here Thank you for taking the time to assist us. Regards Yepme Customer Care (This is an auto generated e-mail, please do not reply) How are we doing? In an effort to improve our service to you, Yepme randomly surveys our customers. If you receive a survey from us by email or call, we would like to hear about your experience with Yepme.com Regards, Arpit [protected]

A technical failure at yepme.com made me cancel my order no.6764545 on 6th May 2014, for which my bank account got debited and the refund hasnt been made even after two weeks and half a dozen calls to call centre. I am given assurance of refund within next 2-3 days everytime I call the service centre. I have also sent an email regarding the same querry. But no response yet. Worst online purchasing experience I ever had.