Yepme.com Complaints & Reviews

I have never received this refund yet. Can you check asap? Its been more
Than a month i am waiting for the refund of these returns and the postal
Charges incurred for the return.

I am not going to call your customer care any more and will only deal with you guys throught the consumer forums.

Please find the requested details below:order ids-: 4504783 & 4470203courier name: india speed postdocket number 1: en[protected]indocket number 2: en[protected]incharged amount: rs.90 + rs.135 (Total rs. 225/-)



The competent authority / manager
Complaints & customer grievance redressal
M/s yepme . Com

Namaste!
This is after series of my telephonic calls to yepme regarding non-receipt of refund of defective order no. 4308960 since last two months. Everytime there is an assurance of refund given for the next 3 or 4 days from the date of call but the amount does not gets reflect back into my account.

The refund process was initiated on 28-december-2013 as both the defective orders of the subjected order were returned back. Should this amount doesn't gets returned back within the stipulated time; i shall be forced to take the following course of actions-

I. Make the propaganda of this issue on all the available platforms on internet.
Ii. I shall be forced to make formal police complaints against yepme to the police for fraud & cheating.
Iii. A formal request will be made to the information & technology ministery of govt. Of india giving links to all the plethora of complaints against yepme to take suitable action & hopefully ban this website & affiliates altogether.

As a customer; this would be an un-willing gesture for me, for which you'll be entirely responsible.

I leave the the decision at your discretion.

Rajesh viswanathan

Complain 466705 was logged for product replacement 2 months back, however after repeated follow-up I was informed that the warehouse have not received the returned product, after sending the DRS copy the team accepted of receiving the product and assured for refund, which according to them was done on 3rd Jan however the amount never got credited in my bank hence I sent updated bank statement for reference but after that also no one even bother to callback and provide update, when I call they keep on saying that the refund has been done on 3rd Jan, no one willing to check the transaction at their end, also as claimed i should get my courier charges refund, for which the team says will be processed only when they receive the product, HORRIBLE...looks like yepme does not have a proper tool where the customer details and issues are captured correctly.. Any one really willing to help and look into this issue will be much appreciated, this is not the question of money but trust..

I ordered for 3 pair sandles and one pair shoes on 27/12/2013. Order no. 4566097.I received my product in given time frame of delivery.But the products were of low quality and were missized.So i lodged complaint for refund of money.I also sent them the product on 3/01/2014 which they received on 7/1/14.I have called them prrsistently for several days from then but inspite of repeated promise they are not refundind the money.There is another order for which i had cancelled after receiving my first order.Order no. of that second order is 4618307.Both orders cumulatively cost 1414 rupees.Please help me out.I am also going to file complaint in district forum.

I called and they said you'll get a refund because the replacement i received was same as before . But when i accessed the site they said no complaints to be added to replacement . I request you to look into this problem because this will be the second time that i'm sending the product back

you have been sitting on the refund of order number 4668955 for the last 1 month now I have given you pretty good amount of time for rectification and i am not seeing the progress As intimated i will be proceeding to consumer court on monday and will be claiming damages too...

dear, Yep me team, Somebody was calling me on yesterday. and asking my ATM card details. he was told me after 2 & 3 hours later. Your refund amount save on your account. i will chek my balance after 4 to 5 hrs but not save in my account Rs. 500/-. Calling no.[protected] time 2:31pm conversation time 7:54 sec. then i will call this number is not Reachable and switch off. Calling time is 5:49.

Atul Kumbhalkar-[protected] i order black moccasins loafer shoes Rs 499 but this shoes is so short and material very low qulity i don't want this type of shoes i want my refund other wise as soon as possibale change the shoes size-9 i ordered shoe size 8 but 8 size shoes short in my leg so plz change size i[censored] can return my money so i m very thank full to yepme team.
order details :-invoice no 4308969
suppliers no:- GTPL4308969
order no:-5212443
order dt 27jan2014
receive dt :-30jan2014
dispatch no:-*DELY10242108C*
YEPME BLACK MOCCASINS(12835)Ypm

its been more than 1 month i have purchased the shoes from yepme.com . they were not having shoes size which i required so i asked for refunding my money back. when ever i call consumer care service they keep on delaying that complaint is under processing. complaint no 456101 order no 4299524

Hi i placed an order on 1st Jan 2014 and order number is #4770748 and immediately on that day itself i cancelled the order and requested for refund the amount. I requested for the refund for the same on 1st Jan 2014 and now it is end of January, which almost a month. Is this kind of operations you have to refund the amount which will take one month? I called so many times from the date of refund requested, and your customer care people always says the same reply “ we will get back to you within 48 hrs and we escalated your concern to the concerned department and can expect the refund in 72 hrs”. Like this I spent almost Rs. 80-100 in phone calls while talking to customer care, But still no resolution from your side. Please resolve the issue as soon as possible

This is in reference to our Order no 4501861 with Yepme.com, we have requested for the refund against complaint no 516062.It has been almost a month where in we have been calling on a daily basis with no results. Every day same answer from the tele executive that it will be done within 24hours/48 hours, seems like an answering machine where in same answers is been fed.If been asked to transfer the call to the Supervisor, every day answer is been that he/she is busy or will call back, but til date no call back...may be they are so used to the refund complaint that they are least bothered. Have a request apart from the refund that strict action should be taken against the portals like this who are giving bad name to the Indian market.

I have mailed the product to the following address 566/1 Arun Plaza Palam Vihar Road, Bijwasan, Adjoining Amity Eng. College, Delhi 110061. though speed post no:EN[protected]IN.


Detailed Track Events For EN[protected]IN

Date Time Status at Status
13/01/2014 15:40:21 Naval Base S.O Item Booked
13/01/2014 16:04:04 Naval Base S.O Item bagged for VISAKHAPATNAM SH
13/01/2014 18:36:50 VISAKHAPATNAM SH Bag Received
13/01/2014 18:38:38 VISAKHAPATNAM SH Bag Opened
13/01/2014 18:38:38 VISAKHAPATNAM SH Item Received
14/01/2014 18:44:51 NEW DELHI SH Item Received
14/01/2014 19:53:51 NEW DELHI SH Item bagged for Bijwasan S.O
15/01/2014 07:39:46 NEW DELHI SH Bag Despatched to SAROJINI NAGAR H.O
16/01/2014 12:45:50 Bijwasan S.O Bag Received
16/01/2014 12:47:04 Bijwasan S.O Bag Opened
16/01/2014 12:47:04 Bijwasan S.O Item Received
16/01/2014 14:06:00 Bijwasan S.O Item Delivered

till now neither my postal charges nor my product charges are credited

request to solve the issue as early as possible

santhosh
mobile no:[protected]

Ordered 3 pair shoes order number 4935374 dated 1/11/2014 3:24:00 PM received products but the product was unfit due to size issue. So I returned the product vide receipt no. [protected] Overnite express on 16.1.2014. www.yepme.com shows this order as returned but is not refunding my money. No response to emails and customer care no.[protected] is not being picked after many tries.

Ordered 3 pair shoes order number 4935374 dated 1/11/2014 3:24:00 PM received products but the product was unfit due to size issue. So I returned the product vide receipt no. [protected] Overnite express on 16.1.2014. www.yepme.com shows this order as returned but is not refunding my money. No response to emails and customer care no.[protected] is not being picked after many tries.

Hi, I ordered a product from www.yepme.com and made payment through internet marketing of rs 345/-. I got a confirmation email and message on my mobile phone regarding the confirmation of my order and deduction of money from my bank account. Later on, yepme guys cancelled my order for no reason and now they are not refunding my money. I have maintained a complete follow up with these guys but they are just sending me automated emails everyday. They are not providing me any assistance and causing a mental harassment to me. My order number is - 5015225 I have also contacted my bank authorities and they have confirmed that the money is deducted from my account. PFA. I HAVE ATTACHED THE TRANSACTION DETAILS AND THE SCREENSHOT OF EMAIL THAT I GOT FROM YEPME REGARDING THE DEDUCTION OF MY MONEY AND CONFIRMATION OF MY ORDER. I hope i will get the right assistance from consumer court and will get my money back. Thanks and Regards Ritu

I placed an order in Yepme for a shoe (Order Number : 4527179) and when i received it there was mismatch in size so i was asked to resend the product by yepme customer care back to them for a replacement product in my own cost and they assured the shipping charges would be refunded back. I spent Rs.135 from my own pocket to send them the product through Speed post on 23-Dec-2013. Up on receiving the product i have received my replacement product with the order number : 4598752. After all this, i kept calling them for my Shipping refund i got to know that refund was initiated on 27-Dec-2013. As per their policies the refund should be settled in 10-12 working days, but still now (24-Jan-2014) i did not receive my refund. I repeatedly called the customer care just to hear their fake promise that my refund will reach me in this week, 24- 48 hours etc twice. If you going to order something in yepme and replace it please be aware of this process, they does not arrange pick up by themselves like other service providers. Really horrible service i have never experienced before with any service provider

Hello I had purchased an item from Yepme.com where they had transfered a damage product. So i had returned the product as per their return policy. Its been 30 days still now i havent received the amount, daily I am checking with them and they are telling it will be done in 2 days. My order id: 4479732 My number: [protected] Please look into this issue.

I had send back products worth Rs. 823 via dtdc courier # M01227425 costing me another 150 Rs. I lodged a complaint # 158999 on 8th jan wrt to pathetic product quality and as sent back the product to Yep me Delhi address. Once the product was delivered, have been following up with the Yep me . At first, they confirmed that the courier has been received and the refund would be processed in a week. However, on the follow-up call, the representative says they didn't receive the courier. I called back the courier company and they even sent me their DRS copy stating that the courier was indeed delivered. On the contrary, speaking to the supervisor from DTDC, got to know that the yep me guys play hard and do not receive couriers often asking them to come later to deliver. Also, when they do take the delivery Yep me guys just put them all in a sack and throw it away in the warehouse without even taking a note of which courier is coming in. To top all this they have got an even pathetic customer care who keep making you narrate your facts again and again without providing any solution. Never ever shop with Yep me...

I had replaced and order due to size issue. For that i had to courier them back my order on my own and as per company policies they would refund me the courier charges. It has been 1 month they had not refund the amount, also they have taken my bank details asking so that they could refund the amount. I had contacted the customer care many a times and mailed them too but there has been no positive response from their side. I need my money back. I am fearing whether it is a Fraud Company, as it has taken my bank details for refund purpose and has not made the refund yet.Order no's are :4475825 and 4467421. (Returned) Order no : 4476532. (Exchanged) Registered mobile no is [protected]

My order no, is 4863680.my speed post charges are not refund by them till now...i had ordered a pair of shoes on 10th jan 2014...but due to thier blunder mistake...They send me both right foot...then i called to costumer care for replacement.They said me that send it back that pair of shoes by speed post.And they said that your charges of speed post((((((Rs[protected] will be refundable...and send it u back.but till date no refund delievered to me... YEPME.COM IS GROUP OF ALL THIEFS...SHAME ON U YEPME.COM

Dear Sir/Madam,
I have order an item bearing code-29486_YPXL_1 on 16th jan 2014 at 5:40 PM, order no.5014530.
I paid through my SBI credit card vide POS 00009096 through Growthways_EMVANTAGE IN txn#[protected] worth Rs.399.

But i didnot receive my product yet.
But on 22nd jan at about 4:29 PM i receive one message from YEPME that my online payment could not be completed.

Plz help me in this regard to avoid me to take the shelter of law.

Thanks..

From
Sukanta Kumar Behera
Contanct No-[protected]