Placed Order No 33667367 on 17/05/2017 for subject product & made payment via Net banking. Order cancelled suo moto by Yep Me on 25/05/2017 as " product out of stock ". Even after 35 days, no refund so far despite promise of 7 days. Customer Care No.always on music only & none comes on line to answer. Doubt if YEP ME is still in business or have they gone under ground.
Spent more money on STD than refund due already. Sad & sorry state of affairs. Hope something happens at least after this Complaint.
Yepme.com customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2017
Yepme.com Customer Care's response "Dear Customer,
We sincerely apologize for the inconvenience caused to you.
This is with reference to your concern regarding order number[protected]
We would like to inform you that we have forwarded your concern to our concerned department, once we will receive an update over the same we will inform it to you accordingly.
In case of any further assistance and feedback, you can write us back at [protected]@yepme.com
Assuring you of our best services always!
Warm Regards,
Yepme Team"
Jul 04, 2017
Updated by mothermira Yepme response is useless & unhelpful. They should have arranged Refund immediately on cancellation by themselves. Refund should have been made at least after being notified about the Complaint. Replies like " we have forwarded your concern to our concerned department etc..." is deliberate and running away from facing issues when confronted with. I am slowly loosing hope on this. Sad but true.
Jul 07, 2017
Updated by mothermira I HAVE RECEIVED THE FOLLOWING SHOCKING REPLY FROM YEPME
[protected][protected][protected][protected][protected][protected]
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
This is with reference to your concern regarding refund of order number[protected].
We regret to inform you that refund is getting much delayed due to unavoidable reasons. We alternatively suggest you to take refund in form of Coupon, If you agree to this then please revert and confirm.
In case of any further assistance and feedback, you can write us back at [protected]@yepme.com
Assuring you of our best services always!
Warm Regards,
Yepme Team
S.P
I HAVE SENT THE FOLLOWING REPLY TO YEPME
[protected][protected][protected][protected][protected][protected]
Your reply is very disappointing. How to trust your Coupon if you can't give a Refund of even Rs.400+. In any case, I sourced the Shoes from elsewhere due to your suo moto cancellation and therefore your Coupon is anyway USELESS.
I AM REJECTING YOUR OFFER TO ACCEPT COUPON & THEREFORE ARRANGE FOR REFUND IMMEDIATELY.
IT'S A SHAME THAT YOU CAN'T HANDLE EVEN SUCH PALTRY REFUNDS. GOD SAVE CUSTOMERS LIKE US WHO HAD TRUSTED YOU AND LOST CONFIDENCE & SLEEP.
V.S.Narayanan
What a sad state of affairs. If a Company can't even refund Rs.400+ it is not fit to exist. BUYERS' BEWARE
Jul 10, 2017
Updated by mothermira YEP ME HAS SENT THE FOLLOWING REPLY TODAY ( 10/07/2017 ) WHICH IS AS USELESS AS THEIR PREVIOUS ONES. SHOWS ONLY THEY ARE ALIVE BUT NOT NECESSARILY KICKING. IN ANY CASE THERE DOES NOT SEEM TO BE ANY TRACE OR REFUND COMING.
==============================================================
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
This is in reference to your concern regarding refund of order number[protected].
We have forwarded your request to the concerned team and we shall get back to you as early as possible.
In case of any further assistance and feedback, you can write us back at [protected]@yepme.com
Warm Regards,
Yepme
S.P
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THIS DOES NOT TAKE ME ANYWHERE - STUPID FELLOWS.
Aug 19, 2017
Updated by mothermira No, the Complaint is yet to be resolved. It is a wrong claim to say that Complaint was resolved on 13/08/2017 when I have not received any Refund even as of today i.e 19/08/2017. Yepme is incapable of resolving any Complaint irrespective of the value, however small it may be ( mine is Rs.339/- only) as they have no intention to settle. All bloody cheats. Please always check back with the Complainant before posting such wrong information just based on the statement of the organisation being complained about.
