Yepme.com — Refund of money

Address:Kolkata, West Bengal

I tried to purchase I pair of jeans from yepme.com site and I proceeded to pay Rs 391 through SBI net banking on 19 th Jan 2014. The order no was 5078792, but unfortunately the payment failed but I was debited the amount .Subsequently I contacted several times to the site through mail and through phone but most unfortunately all the time I call the customer care executive he/she replies that the matter will be sorted out within the next few days and in response to mail they reply that they have forwarded the matter to concerned dept and the matter is being looked upon on priority. As per their policy documents in case of failed transactions the amount is revered to the debited A/C within next 7 days but no credit has been made to my A/C. I have mailed them a screen shot the failed transaction and a copy of the bank statement but to no avail. Please help in this regard. Murari Mohan Manna [protected] [protected]@yahoo.co.in
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

orderno.10618181.the amount not received sofar...
Dear Customer,

Thank you for writing to yepme.com. We appreciate the opportunity to assist you.

This is to inform you that we have forwarded your request to the concerned department and we are working on the same. We would request you to kindly allow us some time to resolve the issue.

For any further assistance, please contact us at [protected].

Assuring you the best services, always.

Best Regards,
Yepme Team
I HAVE BOOKED AN ITEM FROM YEPME AND MADE AN ONLINE PAYMENT FOR THAT BECAUSE IT WAS SHOWING THAT A DISCOUNT OF 30% WILL BE GIVEN ADDITIONALLY FOR ONLINE PAYMENTS. MY TRANSACTION WAS SUCCESSFUL AND I RECIEVED A MAIL FROM YEPME THAT MY TRANSACTION WAS SUCCESFUL. BUT THE VERY NEXT DAY I RECIEVED A COMPUTERISED CALL FROM YEPME THAT MY TRANSACTION WAS UNSUCCESSFUL I CAN AVAIL THAT I CASH ON DELIVERY, I OPTED FOR THAT. SAME DAY I CHECKED MY ACCOUNT STATEMENT AND FOUND THAT THE AMOUNT WAS DEBITTED. I CALLED YEPME FOR THIS PURPOSE AND THAY ADVISED ME NOT TO RECIEVE THE PARCEL AND FORWARD THEM THE BANK STATEMENT AND THE MAIL WHICH I RECIEVED. I DID THE SAME. THEY REPLIED THAT IT WILL BE CROSS CHECKED AND THE AMOUNT WILL BE REFUNDED AS SOON AS POSSIBLE. I CONTINOUSLY WROTE TO YEPME AND THEY TOO REPLIED. THE REPLY WAS SIMILAR EVERY TIME" WAIT FOR 48 HOURS " AND ALL. BUT THE END OF THE 48 HOURS HAS NOT YET COME. I HAVE NOT RECIEVED MY REFUND TILL NOW. ITS ALMOST A MONTH PASSED.
DATE OF ORDER: 27TH JANUARY 2014
Order ID : 5204978 .
KINDLY HELP ME OUT FROM THIS PROBLEM.
I HAVE BOOKED AN ITEM FROM YEPME AND MADE AN ONLINE PAYMENT FOR THAT BECAUSE IT WAS SHOWING THAT A DISCOUNT OF 30% WILL BE GIVEN ADDITIONALLY FOR ONLINE PAYMENTS. MY TRANSACTION WAS SUCCESSFUL AND I RECIEVED A MAIL FROM YEPME THAT MY TRANSACTION WAS SUCCESFUL. BUT THE VERY NEXT DAY I RECIEVED A COMPUTERISED CALL FROM YEPME THAT MY TRANSACTION WAS UNSUCCESSFUL I CAN AVAIL THAT I CASH ON DELIVERY, I OPTED FOR THAT. SAME DAY I CHECKED MY ACCOUNT STATEMENT AND FOUND THAT THE AMOUNT WAS DEBITTED. I CALLED YEPME FOR THIS PURPOSE AND THAY ADVISED ME NOT TO RECIEVE THE PARCEL AND FORWARD THEM THE BANK STATEMENT AND THE MAIL WHICH I RECIEVED. I DID THE SAME. THEY REPLIED THAT IT WILL BE CROSS CHECKED AND THE AMOUNT WILL BE REFUNDED AS SOON AS POSSIBLE. I CONTINOUSLY WROTE TO YEPME AND THEY TOO REPLIED. THE REPLY WAS SIMILAR EVERY TIME" WAIT FOR 48 HOURS " AND ALL. BUT THE END OF THE 48 HOURS HAS NOT YET COME. I HAVE NOT RECIEVED MY REFUND TILL NOW. ITS ALMOST A MONTH PASSED.
DATE OF ORDER: 27TH JANUARY 2014
Order ID : 5204978 .
KINDLY HELP ME OUT FROM THIS PROBLEM.
I had bought 5 products from Yepme.com in which I had returned 2products for the company on 06/05/2014 through Indian post and the same is received by the company on 9/05/2014( Tracking id-EK[protected]IN). I had complained with the company for refund of money that is 650Rs. And I had incurred 150Rs. Postal charges for the same which com[any people had promised to refund with a coupon. Till Date 19/6/2014 I haven't received any calls or mails from the company regarding the refund I have spent 70-80Rs talk time for calling them again and again but every time they say to wait 1 week. Its been more than a month I haven't received back my money
I had bought 5 products from Yepme.com in which I had returned 2products for the company on 06/05/2014 through Indian post and the same is received by the company on 9/05/2014( Tracking id-EK[protected]IN). I had complained with the company for refund of money that is 650Rs. And I had incurred 150Rs. Postal charges for the same which com[any people had promised to refund with a coupon. Till Date 19/6/2014 I haven't received any calls or mails from the company regarding the refund I have spent 70-80Rs talk time for calling them again and again but every time they say to wait 1 week. Its been more than a month I haven't received back my money. My last complaint no. Is 733191. Kindly contact me to [protected]@gmai.com or [protected]
Hi
My Name is NIMISHA SIDHI.

I ordered a watch from [url=http://www.yepme.com]Online Shopping - Buy Shoes, Clothing & Watches in India at YepMe.com[/url]
I paid the for the product by COD(Cash on delivery)

But when i opened the product it was faulty, i ordered a watch and the screen was broken, so i checked with the delivery person
he said that ill have to call the yepme call centre.

When i called them they said that i have to courier the product if it is faulty, after the quality check the refund will be initiated.
So, i sent the product by speed post because they that we can only refund upto 150 not more than that, so if you are choosing some other vendor we will not pay for it, so i sent it via speed post.

After the speed post i have the slip i checked and sent the product full packed, now when i call them for refunding the amount (which is 450, including speed post and what i have paid for the product which is 300 for the watch and 130 for the speed post), they say that they have received an empty box and they cannot refund the amount.

First of all they don't send their people to pick up the faulty product now when i have sent it they say they have not received the product. They have just received an empty box not the product.

Are the customers so fool to pay 130 bucks for an empty box.

In the slip it is clearly mentioned as 164 grams I wrapped the product and now they say they have not received it.

The supervisor who told me this from yepme his name is VIKRANT AHLAWAT, when i asked for the manager name they said they cannot disclose it.

How should I know that they are not lying, I have the slip for proof, but how can I know even if the order was flicked in between how should I know that these people are not lying.

Even if it is 450 bucks it my hard earned money, how can i just let go of it.

Please look into it, all the help is appreciated.

Regards
NIMISHA SIDHI
Mobile No: [protected]
JP Nagar Bangalore
Order No: 8210439
Yepme CallCentre No : [protected]
(Working Hours is 9am to 9pm)
Hi am K. Ilanchezhiyan (order id:[protected] I have ordered for the shoe Rs.499 (item no:43502) I have Received a damage shoe so kindly refund the money as soon as possible
Hi am k.Ilanchezhiyan (order id:[protected] i have ordered for a shoe of Rs.499 (item code :43502) which is a damaged so kindly refund the money as soon as possible

5 pcs order 4 received 399 one not in parcel

Ur packing slip is also tick 4 pcs 33854 Item not recive

defective shoe

i purchased two pair of shoes vide order no. 10983906. one pair is defective and not at per size as the other pair pl. organise to refund my money

refund of rs. 380/= agaist cancellation of order no 4985378 on 15-01-2014

on[protected] i order for products and on same date i cancelled the same . since the same date i have contacted on c c no of yepme lot of times for refund . but till date ihave not recive the same,

Order Cancellation

Sir Plase My Order Cancel My Mobile No. is [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yepme.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    2312
    Pending
    90
    Resolved
    1197
    Yepme.com Phone
    +91 11 6637 2424 (Customer Care)
    +91 124 6637 2424 (Customer Care)
    Yepme.com Address
    Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
    View all Yepme.com contact information