Yes Bank Complaints & Reviews

Imps failed transaction wait times should be t+1 day but bank is saying 3 days? Who will pay late fine for my emi's.

Executive is saying that her team lead and team mates says that 3 days is the maximum time, can we escalate this at all? Or it's really 3 days and goverment has somehow increased the time frame?

Transaction : mps ref no.[protected]
Complaint number of yes bank: ref. Cs[protected]

4 unauthorized transactions happened from my yes bank credit card on 20th jan 2020. A total of rs. 5, 250 was transacted through my card which i had not made. I blocked my card at the earliest and informed the customer care regarding the same. On talking about the issue, they told me i had made transactions of rs. 1 and rs. 3 from your credit card. I asked them to re-confirm this as i didn’t make any such transactions to which they apologised and said it was someone else’s account. How can they share such information? On complaining further, the customer care told me to submit dispute form on email. The bank is insistent that these transactions are done by me when i am trying to explain to them that i haven’t done this constantly. I asked them to share the data how they figured that the transaction is done by me. Bank did not share any data and again asked me to share progressive dispute form with police compliant. I have shared my police complaint document with dispute form but still bank is saying the transactions are done by me in bangalore on a gaming website while i live in mumbai. I have spoken to multiple customer care multiple time also spoke to richard (Customer service head) and cooking up stories like my husband would have secretly made these transactions through my card. There has been zero support and my issue is not being resolved. Now the bank is asking me to clear the payment and i am helpless at this point. Yes bank has very pathetic service and back end team.

This is in reference to one so called wrong transaction done in 2016. Myself somi p. Bajpai having saving bank account no. [protected] in your bank maninagar, ahmedabad branch since 2016.

This is to inform you that 4 person (1 lady and 3 men’s) came to my home on 29th november’2019 afternoon for recovery, although we had communicated/messaged to mr. Bhushan shah that in such case please send proper letter and explanation why it’s happened because this wrong entry was done on year 2016 which i was not aware at all.

Please note that we had received 2 letter (Both are same date 28th november 2019). 1st letter received on 30th november 2019 (Copy attached) which was not issued on official letterhead of bank and was not looking authentic one. It was not even signed by any authorized signatory and also not reflecting the gist of matte and date when the transaction happened.

We have informed mr. Bhushan shah that in absence of proper letter, we will be unable to know the fact and cross check the transaction.

Later on, 2nd letter was handover to my neighbor on 20th december’2019 because i was out of city till 2nd january 2020. This time your letter was on letterhead and signed by someone who seems not an authorized signatory of yes bank as the name of authorized person with designation was not typed on this letter. Even subject and content was same as earlier letter dated 28th november’2019.

After sending letter to branch manager by post (Ivr:[protected] on 24th january 2020 but they had not respond on my letter and they had send mr. Jitendra mehta and one another man on 18th february 2020 morning for recovery from yes bank recovery department, its really mental harassment.

It seems that the mistake done at your bank level in 2016 and now after passing more than three years, suddenly you people wake up and start recovery. I want to know, why the bonafide customer should suffer for the act which was done by your employees in 2016.in a straight way, it is harassment.

It is nothing by lack of professionalism. After this matter, i constrained to close this account and not recommend to anyone to have a bank account in yes bank.

Hi sir/madam,

I want to foreclose my personal loan & for same raised request on 17-jan-20.
Bank is sending letter after validity date & then charging penalty for each day.
Also bank is dragging to issue letter if new request is raise so that they get extra money in form interest & penalty charges. Yesbank takes 15 days to issue letter & 15 days to settle noc letter.

They issue letter when my next emi is due so that they can earn money from foreclosure & also emi.

The emi deducted from my account will be paid after 15 days without paying interest.

So yesbank is taking undue advantage to harass customer and earn extra money. Because of delay in issuing foreclosure letter i have to pay monthly emi & again request for foreclosure.

So in this case i have loss of extra emi & extra charges.

Thanks,
Anil tanpure

I have opened a rera a/c one year back in the name of satyam construction co (Shuvam renu residency) a/c no.[protected], now due to change in rera rule i have to open another 2 a/c, for which i have applied 25days back approx but the response is very bad from bhubaneswar branch manager and i am thinking to close the account as the response and service is unexpected from yes bank, i am also having a saving a/c in the name of mohan lal patel a/c no.[protected], which i am thinking to close both the a/c immediately.

Praveen kumar sharma from dibai sir, some of my money has been transferred to indusland bank account by mistake. I want ₹ 164583/- crore back in mr. Dilip hukam account[protected] and all the bank has been over 1 month since i was complaining. But none of my problems have been solved

We had also lodged a complaint with our grahak suraksha sewa and yes bank whose complaint number is gss[protected], they say that this nodal officer indusland wants to return money to you. But you can not be contacted. Come, we give our mail phone number and all the details to the nodal officer.
No response has been received yet. So i am married in the next two-three days, so you are requested to take steps as soon as possible so that i get the money before marriage.

Praveen kumar
[protected]
A/c no. [protected]

It's been more than 11 months the amount rs 53679 is converted into emi without my permission as, that time i was met with an accident paid the due on time and in the month of april and june and november and december 2019 and finally december 15 the person named a s kamalesh has spoken and infor med resolution in 7 working days and ther is no resolution and reversal of charge and in the month of jan 2020 also informed and no use and again i have called in the month of fe 5/2019 and getting bored of calling them and there is no use. The complaint id is [protected]

Name:suhail abdullah bhat
Account no [protected]
Cust id 1379602
Actually this is what happened:
I made a transaction of rs 1100 on google play store which failed at the last moment but my bank account was debited. Still i didn't lose heart but tried again and this time it went without hiccup. So all in all i have no problem with this purchase apart from the single fact that i had to place order of rs 1100 twice. Please tell me when would i recieve my earlier payment of rs 1100? For reference purpose here is the transaction description of the earlier failed payment as per my bank statement;

Net txn: times [protected] times-46485. Amount: rs 1100 dated 30/01/2020

Also here is the message i recieved from google customer care ;

"i understand that you wish to get refund for the transaction id gpa.[protected]. I’ve reviewed your account and can confirm that this order has already been canceled.

Though this order has been canceled, the charge may still appear to be on your payment method's statement. Please don't worry, that's just an authorization, and not an actual charge. It will be removed from your account in 1-14 business days, but sometimes it may take up to 45 days depending on the payment method provider."

So please sir i don't want to wait for an elaborate period of time so please credit back my earlier failed payment of rs 1100. Please!

I have ordered asics shoes 0f 2749 inr on 21 st october from flipkart. First i have ordered as cash on delivery. After 2-3 minutes i show online payment option then i have paid 2749 inr on flipkarts upi id [protected]@ybl at 21/10/2019 time 01 :02:47 am at night.
When my shoes arrived to my place he told me that your online payment is not received to flipkart. To receive that product i have given cash of 2749 rupees. Flipkat cc service told me that transaction is not successful and it will be revers back to your account. That money money is not received yet.
I have mailed through my bank sbi but you have not revers back that money yet.
My transaction id is[protected] on 21st oct 2017 at 01:02:47 am
Kindly do necessary for that and give that money back to my account.

Me, my family and relatives are harrased by yesbank collection agents in bangalore location. They use unethical words and enter inside the home when my mother is alone and threaten her and also they have visited my father's work location and harrased and humilated them and they have hacked my phone and data. Also few fraud transaction has been observed in my card and i had complained about that inspite of that these collection agents are...

I am employee of yes bank and I buy a parental insurance of my father and mother in September 2019. Suddenly my father expired on dated 22Oct2019. And same was informed by parental insurance help desk and request to you please closed my parental insurance and I submitted all documents. And they said name deletions of mamber is not possible so you closed this policy so I marked mail please coded it but they not closed it and deducted my salary 3 times and last month they told to me your deducted salary refund this month salary but at last they said refund is not possible. Mr Jitesh false commitment to me for last 3months and I am not receiving my parental insurance documents till date and as per IRDA guidelines I free look my policy.
My employee ID is VSE5540030
Thanks and regards
Varinder Singh
[protected]

Sir madam/i have paid the post office life insurance amount from my policy number policy number[protected] of amount 8637rs.. But the transaction done.. Amount deducted successfully.. But amount is not credited as per post office they have told to wait 10 days.. But still no reply.. But yes bank people claiming that amount is been deducted they are not re initating the transaction kindly do the needfull for the re initiating the above said amount from the yes bank..
My account no: [protected]
Branch: hsr layout, bangalore
Bank: yes bank

Sir,
My money a total amount of 9180 rs was robbed through yesupi by a fraud online company ant girl collection.
My whole bank money is robbed.
Please refund for me.
It include my friends money tooo.
Please take necessary action and refund me my money please as soon as possible the cash for my fee is gone.
Please help me. Please refund me my 9180 rs.
I attach the message details with this complaint.
Please help me out of this sir.
Soo much money is lost.

I have had our joint bank account with this bank since 2 years now. I opened it in my branch in madhya pradesh without any difficulty and always got customized services from there. I got good services in rishikesh too. However, things have now changed in gurgaon branch.
It is my understanding that they have deployed a set of employees here who have access to all banking information about the customer. They cloned my debit card, got access to my pin number, hacked my online account and got access to my online password. Then they also hacked my linked email address from their phones. I have the ip address available with me to trace the sources too. This deployed set of employees are now operating from one of their delhi branches to steal money from the bank accounts of numerous clients throughout delhi.
The day of the incident they first hacked my email account. Then they tried to transfer the entire amount from my bank account to a third party bank account (Even the 19 paisas from the account that i had so that the net balance i would be left behind would be rs. 0.00). This was unsuccessful attempt. I received an email confirmation of this act in my email account and still have this proof. The location mentioned in it is one of the branches of yes bank in delhi zone mentioned in the email.
Then the next day they made a clone card of my debit card and got access to my pin number from their systems. (Only foolish people share their pin numbers in today's date and i am a financial advisor by profession and family business). Then they used the card at an atm in one of the remotest areas of slum area delhi towards one of the highways going out of the city.in 3 attempts they took out 30, 000 rupees from the atm. My limit is just 25, 000 rupees. I don't know how they received 30, 000 rupees or how they had it increased. Two following attempts were declined and my card was blocked by the atm (Thankfully). I have email confirmations of all of these transactions.
Mind it, i had no sms's of any of these transactions. I understand my sms's were blocked for 2 hours because i am receiving all later sms's as usual thenafter.
I still have my debit card available with me even at this time.
When i complained the very next day when i tried to use it at a store for grocery shopping and found it blocked, i realised the entire fraud done on my account. At that time i was assured that the bank has the technology to find if my original card was used or not it can be determined. However, when i set up the dispute with the bank for the theft and fraud, they denied it saying that my original card was used or pin shared. This is absolute lies. Then they also claimed probably my spouse used it and "forgot/missed" informing me. This is offensive. We dont have any vehicle with me and in the month of december my spouse wont go 30 km from where we live arund midnight to take money out of an atm. The cctv can be checked for it as proof. Then they claimed that we had it done by other people at the atm to steal money from our own account and are now trying to get reimbursed by the bank.
I have a lot of fixed asets in the bank and i would try to steal money from the same? Disgusting. Now they have rejected the claim of my account saying that we are frauds instead.
I already have an fir from the cyber crime police station. I will now file a formal complaint againt the bank itself at the normal police station. This bank has similar complaints in delhi-gurgaon - noida area for similar thefts a lot. I understand they have internally deployed a set of employess and are supported by the bank employees to steal money from the abnk accounts of the customers.
I will now file a criminal case against the bank manager of gurgaon branch and see them in jail. I have all the proofs in my favor and how tey have dealt with my account.

The account from which my emi gets debited closed. 28 days before the emi due date i have requested the bank to update the account number from which emi due to be deducted. As per the instruction of bank instruction i have deposited the amount rs 850 and submitted the required documents. They assured me that the emi will be deducted from my updated bank account. However though i have maintained sufficient cash, the emi got bounced as they have issued standing instruction for the previous account.

Customer is 11210263
Yesterday i went to my home branch (Surajpur, greater noida) that is 35 kms away from my home after coming from night shift to receive the cheque book which i ordered online. The person name mr. Kaushik was so rude even after showing the i'd proof he denied providing me the cheque book and said go wherever you want to complain and do anything but i won't give you the cheque book. He was so rude to me i want strict action to be taken against him.

I ordered for a forex card on 12th dec after having a detailed discussion with the agent. He told me that card would be activated on 13th and as i was travelling abroad on 13th i made sure all my documents were duly uploaded on their website and i received confirmation that nothing was pending from my end.
When i landed i tried using the card, it wasn't activated. The card remained inactive for 4 days out of the 6 days i was travelling. With no money to even buy food i was in a very bad state as i was totally dependent on the card.

I have been mailing them continuously to escalate the issue now that i am back and they say they activated the card and they can't help me lodge a complain. They also said i hadn't submitted my documents when i clearly have proofs to have submitted the documents on 12th dec. I need to escalate the issue to senior officials and need to be compensated for having the worst experience ever with their forex card.

I applied for a credit card through yes account. All my records and signatures are gathered by the yes bank agent. And now they refused my request, and they also failed to give me the reason for their rejection. This was the second time i applied for a credit card through a yes bank.
They're always collecting documents and signatures to render a scam

Application form number - ybaf651935
Application reference number[protected]

I, sarla gupta, submitted complaint regarding deduction of more amount from my account against a cheque of 151 us dollars vide complaint no. Ceo[protected] dt.[protected] and complaint id:2507941 vide cs[protected] dt.[protected]. For the same only rs.1000/- were reversed and complaint was not redressed about usdollars 30 debited for no reason. It was massaged that your complaints were resolved and made a fool of the customer. Through this, i again request to solve my issue by crediting an amount equal to dollar 30.
Sarla gupta, b-34/7209, durga puri,
Haibowal kalan, ludhiana-141001.
Mob: [protected].

Hi all,

I would like to inform you that mr. Aditya singh who himself introduced as yes bank partner to issue credit card. He took all the documents like pan card, aadhar card etc. He said after 2-3 days you would recieve verification call. Get it done then within 10 days you would get your credit card.

After 3 days, we got verifcation call, a lady (Ms nisha) was there. She did verification. She confirmed that within 10 days you'll get your credit card.

And it's more than 30 days, there is no card issued. Neither mr. Aditya nor ms. Nisha is responding on call/sms.

When i informed to yes bank, they cleared that there is no such application was submitted.

I am just mentioning their contacts number, so i request whosoever can help us on this that would be great.

Aditya: [protected]
Nisha: [protected]

Both cheated us. So make your self safe from these fraudsters.

Regards,

Note: i have pic of mr. Aditya. If anyone can help i can share his pic.