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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

Resolved

140

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1305

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Zaakpay.com reviews & complaints page 69

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Address: 560079

I am mahanand uppar, i tried to book tatkal ticket on december-02-2017 from dharwar to yeshwantpur. While booking ticket amount got deducted but ticket booking transaction failed. Irctc transaction id is: [protected]. As this booking is not confirmed kindly refund my deducted amount rs.775.90/- to same account. Bank transaction id is:[protected].

Kind regards,
Mahanand uppar

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K

Khirod Kumar khanda

from Siliguri, West Bengal

Dec 7, 2017

Sir i booked a ticket 30 th nov in rajdhani express bhubaneswar to new delhi.when i booked ticket the money is deeducted but no ticket issue it failed transaction on mobile screen transaction of bank referance id INB/[protected]/ZAAK EPYMENT SERVICES PVT.failed ticket id [protected].

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I have booked one ticket in irctc on 14-oct-2017 through irctc mobile app and payment gateway is zaakpay and cancelled the ticket on 27-nov-2017 due to some personal reasons, but no amount is revert to my account. Irctc said we have refund your money to zaakpay on 30-nov-2017. Hence i requste to you please do the need full as soon as earliest

Cancellation id is [protected] for transaction id [protected]

I also attching of irctc refund status.

Regards,
Amarnath
M-[protected]
[protected]@gmail.com

+1 photos

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Address: Bangalore, Karnataka, 560077

Website: zaakpay.com

I have booked one ticket in irctc on 3-nov-2017 through zaakpay and cancelled the ticket on 27-nov-2017 due to some personal reasons, but no amount is revert to my account. Irctc said we have refund your money to zaakpay and the cancellation id is [protected] for transaction id [protected].
Additional info: pnr no. [protected] kindly help at earliest.

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N

Narayanan Vijayaraghavan

from Raipur, Chhattisgarh

Dec 5, 2017

Dear sir, transaction id- [protected], rs240.90 amount debited from my icici acc[protected] on dec4; but not passed to irctc, showing transaction failed.
Tranaction id[protected]rs240.90 amount debited from my icici acc[protected] on dec4; but not passed to irctc

about irctc refund for the cancelled ticket - Comment #2938857 - Image #0

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I booked irctc ticket on 26 november transaction i'd [protected] but ticked not booked and my refund not return yet. Irctc web shows amount is refunded on same day and refund id is [protected]. Refund amount 1510. Please return my refund as soon as possible.
Parag singh
Booking date 26 november
Mob [protected]
Transaction refund id [protected]

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Nitin Dabas

from Hardoi, Uttar Pradesh

Dec 4, 2017

I have booked two ticket in IRCTC on 23-nov-2017 through zaakpay and cancelled the ticket on same day, but no amount is revert to my account. Irctc said we have refund your money to zaakpay and the cancellation id is [protected] and [protected]. Kindly help at earliest or i have to lodge a complaint to police station.

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Dear sir,
I had tried to book a ticket on24/10/17 by train 19713 from swm to whm but the transaction failed.Id [protected].
Amount of Rs. 4130 was deducted from my Axis bank account .( INB/[protected] / ZAAKEPAYMENT SERVICES PVT LTD on dt 24/10/17)
I am sending you the Axis bank statement.
Please look in to the matter and return back the money.
Thanking you,
Arun Bibekar
[protected]
Mrs Jaya Bibekar
[protected]

+2 photos

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Nov 30, 2017

Updated by Arun Bibekar Dear sir,
I had tried to book a ticket on24/10/17 by train 19713 from swm to whm but the transaction failed.Id [protected].
Amount of Rs. 4130 was deducted from my Axis bank account .( INB/[protected] / ZAAKEPAYMENT SERVICES PVT LTD on dt 24/10/17)
I am sending you the Axis bank statement.
Please look in to the matter and return back the money.
Thanking you,
Arun Bibekar
[protected]
Mrs Jaya Bibekar
[protected]

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Address: East Godavari, Andhra Pradesh

Website: ZAAKPAY.COM

Hi sir/madam, i am v prem kumar, i have booked a sleeper class (Sl) ticket in tatkal quota from pithapuram (Pap) to secunderabad (Sc), dated on 21-nov-2017 for date of journey:22-nov-2017, with transaction id: [protected], through zaakpay pg. Irctc has been showing as refunded on 24-nov-2017 with cancellation id: [protected], but amount has been not credited in my bank account.

+1 photos

Feb 18, 2023

Complaint marked as Resolved

This issue has been resolved and Refund issued from zaakpay. Thank you team

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Address: Chennai, Tamil Nadu, 600 002

Website: irctc

Merchant order no : zp55ef8762a67ca[protected] — successful transaction.

Date :[protected]:52:32.717
Amount : 555.90
Bank ref. #: [protected]
Hi,
This is senthil raja manager at indian overseas bank, central office, chennai.

With reference to the above transaction details, payment made through zaakpay in irctc.
Amount debited from account but nothing is reflecting in irctc booking history.
Kindly provide the beneficiary details. And the status of the transaction asap as the transaction related to higher officials.
Kindly reverse the transaction if the transaction is failed.

Senthil raja. R
Manager
Indian overseas bank
Central office
Chennai - 600 002
[protected]
+91 [protected]

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N

Narayanan Vijayaraghavan

from Raipur, Chhattisgarh

Dec 5, 2017

Trans id-[protected], trans id- [protected], amount rs240.90, 240.90 debited from icici acc no[protected], but ticked not booked due to failed transactions, amounts not yet refunded

transaction details/unauthorised transaction - Comment #2938858 - Image #0

V

Vijay Kumar Remalli

from Akola, Maharashtra

Dec 5, 2017

I have booked tatkal ticket through debit card for 25 Nov but the ticket is cancelled under waiting list and the IRCTC site is showing amount Rs. 440 refunded on 30 Nov. Still I didn't receive amount to my account. So please refund amount to my account ASAP. Below is snap for your reference.
PNR number: [protected]

transaction details/unauthorised transaction - Comment #2939090 - Image #0

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Address: Hyderabad, Andhra Pradesh, 500059

Website: IRCTC

I have booked rly. Ticket on 11.11.2017 through irctc. Portal i have paid amount through sbi net banking. Ticket got cancelled for train on 26nov2017 automatically as it was still in wl after chart preparation.

When checked in portal it says refunded to bank but it was not credited to my account yet. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Refund bank: zkpy
Refund amt 345/-

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R

risingakash

from Bhopal, Madhya Pradesh

Dec 4, 2017

Money debited and ticket not done transaction failed
Refund the money ASAP
Transaction id [protected]
Transaction Ref No IGACLNCVZ4 for Rs.390.9 on 28-Nov-17 22:32

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Address: 110074

Dear sir/mam,

This complaint is regarding irctc non refunded amount. On irctc it shows refuned to zkpy but not received to my bank account. The details of transactions are as follows:

Transaction id: [protected]

Cancellation id: [protected]

Refund amount: 2840/- rs

Refund date shows on irctc is : 17 nov2017

Kindly resolve the issue early as possible.
Thank you...

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A

adarshgwa

from Patna, Bihar

Dec 1, 2017

Hi.
I booked a ticket but because some reson i cancelled on before departure of train.The money was deducted of rupees 416. I checked the IRCTC Website . It shows it was refunded to ZKPY . But the money was deducted through Canara Bank. What is ZKPY ? Why don't you refund the money to bank which was used by user ? I didn't receive...

amount is not refunded on account. - Comment #2934763 - Image #0

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Address: Coimbatore, Tamil Nadu

Transaction id - [protected] dt 25-nov-17 bank name - axis bank
Cancellation/refund i'd [protected]
Transaction amount 1155.0
Refund amount 975.0
Refund date 27-nov-17 bank name - zkpy
Hi.
I booked a tatal ticket but in waiting list.. It was cancelled on before departure of train because of waiting list. The money was deducted of rupees 1155. I checked the irctc website. It shows it was refunded to zkpy. But the money was deducted through axis bank. What is zkpy? Why don't you refund the money to bank which was used by user? I didn't receive the money yet in bank account.
Could you please refund the money to my bank account as soon as possible.

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I've cancelled 3 tickets but the refund amount has not been credited to my bank a/c.
A/c no.[protected], refund amount-3870/-, bank refund transaction id-zp55cc5c1c4923d,
A/c no.[protected], refund amount-9675/-, bank refund transaction id-zp55cc5a8164ed0,
A/c no.[protected], refund amount-3230/-, bank refund transaction id-zp55cb17c42cc4b

+4 photos

Mar 7, 2018

Complaint marked as Resolved

consumer forum took the initiative to resolve the problem.

Zaakpay.com customer support has been notified about the posted complaint.

Dec 27, 2017

Updated by Sourav Kumar Khan according to my complaint two problem has been resolved but one is still unsolved. Two refund amount of 3870/- and 3230/- credited to my bank account after complaint to both your website and irctc website. But the 3rd amount of 9675/- has not been credited to my a/c still now. I've complained three times to irctc and did contact by phone but they gave no satisfactory answer. Under this circumstances please give attention to my problem so that I could get my refund amount as soon as possible.
Thanking you.

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M

manadar

from Ahmedabad, Gujarat

Nov 29, 2017

Balance was deducted for failed transaction. Sending copy of failed transaction for which my balance of 852.49 Rs was deducted from citibank credit card on[protected].

non credit of refund amount of cancelled ticket - Comment #2933420 - Image #0

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Website: zaakpay.com

While i was booking a train tickets my transaction was failed and my amount of rs.675.90 deducted from my account by zaakpay pg.
Following are the details of failed transaction.
Irctc reference no. [protected]
Ref no.[protected]
Dated - 27th november 2017
Time - 09:22 ist
Amount - 675.90
It's an request application for refund my amount. Kindly look into the matter.
Thank you.

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Dear sir/mam,

This complaint is regarding irctc non refunded amount. On irctc it shows refuned to zkpy but not received to my bank account. The details of transactions are as follows:

Transaction id: [protected]

Cancellation id: [protected]

Refund amount: 405 /- rs

Refund date shows on irctc is : 27 nov 2017

Kindly resolve the issue early as possible.
Thank you.

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Address: 700056

Website: www.irctc.co.in

Please note that i had cancelled my irctc ticket on 24th november 2017 and itctc website shows that the refund has been made on 27th november 2017. However the refund has been made to zpky bank and i have still not got my refund of rs. 3000.00.
Transaction id. [protected]
Cancellation/ refund id. [protected]
This complaint is thus to remind you of my pending refund status and also a request for the same refund amound to be transferred to my bank account, which i had used during booking my ticket, as soon as possible.
Please look into the matter and solve my problem at your earliest disposal.

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Address: 160055

Website: Zaakpay

I cancelled one of the passenger's ticket with cancellation id [protected] on 19th october 2017. The refund status on irctc website shows that the amount has been refunded to zkpy bank but i booked the ticket from axis bank and i haven't received the amount in my account yet even after more than 1 month has passed.
Please find below the details of the cancelled ticket:
Transaction id: [protected]
Refund id: [protected]
Refund date as shown : 21 oct 2017
Train no. 04033
From lko to dli

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Nov 29, 2017

Updated by Shubhaankar Hi team,

Can you please provide an update on this issue?

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Dear sir/mam,
I have booked ticket from irctc rail connect using your payment gateway on[protected]. My account has deducted with amount 545/- but my ticket is not booked.
Irctc is showing that is done to zaakpay pg.
Ticket details:
Transaction id:[protected]
Navjeevan exp (12655)
Tel-mas
Booking date:26 nov 2017
Payment status :payment requested
Bank name:zaakpay pg
Journey date:tue 19 dec 2017

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B

Bitika

from Indore, Madhya Pradesh

Nov 27, 2017

Dear sir,
this is my ticket cancellation id/refund-[protected].

Refunded by IRCTC on 14 NOVEMBER 2017 but till time not Received in my bank account rs.1070.

Here is attached screen short of cancealed ticket. With cancellation id.

Thank & Regards
Chandranand kumar
[protected]

transaction successful but ticket has not been confirmed - Comment #2930435 - Image #0

K

kulkarnishripad1232

from Ahmedabad, Gujarat

Nov 28, 2017

Res sir I have cansaled my I.ticket tras.id [protected]. dt.14/11/17. and irctc refunded I'd [protected]. and amount is 980 rs ..pls transfer to my account

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Website: [email protected]

Dear sir/mam
I had booked tatkal ticket from irctc using your payment gateway on 22 nov 2017. Then i canceled ticket. Irctc is showing refunded to zakpay but money is not refunded in my account. Kindly look into this matter. Ticket details are given below.
Transection id. [protected]
Pnr no. [protected] 22940
From jl to st travel date:23-nov-2017

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A

Adraajasekar

from Hosur, Tamil Nadu

Nov 27, 2017

I had booked ticket through IRCTC ticket on Nov 19 for journey from Chennai to Nellore, the amount for tickets Rs 350 has been debited but tickets are not booked it is displayed in failed transaction.i have attached screenshot.kindly refund the amount

regarding refund of canceled train ticket - Comment #2930423 - Image #0

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Address: Sonipat, Haryana, 131001

This is in reference to a payment made through Instamojo Technologies on the 8th of February, 2017.
I had made a payment to pay for a college trip, the transaction amount being Rs. 6194. My bank account was debited with the same amount but the payment was not made due to which I had to make the payment again. I filed a complaint with my bank and they processed it. Now they advised me to contact you to refund the amount.
Kindly look into this issue and revert back at the earliest.

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V

Vinod Anniyapath

from Krishnagiri, Tamil Nadu

Nov 28, 2017

I have booked train ticket on irctc, it was in waiting list at the time of journey (15th november 2017) it was cancelled but i don't receive refund (₹1330) till date, irctc site shows amount refunded towards zkpy on 17th november, pls resolve this. Thank you

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Address: Bangalore, Karnataka

Website: irctc

Hi team

I have booked the ticket in irctc on 18-oct-2017 through zaakpay and cancelled the ticket on same day, but only partial amount of 3610.0 rs is only reflecting in my account and another partial amount of
3610.0 rs still not refunded to my account. I contacted the irctc and they have provided the details which is shown below

Pnr: [protected] transaction id: [protected]
S. No refund date rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 19-oct-2017 3610.0 refunded [protected] 21-oct-2017 success refund for cancellation zp892de2223914
2 19-oct-2017 3610.0 refunded [protected] 21-oct-2017 success refund for cancellation zp892de2223914
. And this is already 1 and half months over no refund has happened from zaakpay.
Kindly request to zaakpay to refund my amount of 3610.0

Regards
Saif

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Address: Mysore, Karnataka, 570009

Dear sir i had booked a tatkal ticket on irctc connect app the ticket was automatically cancelled as it was tqwl ticket but still the refund hasn't been processed pnr no [protected] kindly check into the matter and resolve it immediately refund amount 325 inr transaction id.
It already 10 days still i havent received any response towards it i hope this payment gateway doesn't cheat anyone

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