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Zaakpay.com reviews & complaints page 70

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S
Swethaa Suryakoti
from Kottayam, Kerala
Nov 22, 2017
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I had made 2 payments on irctc on 4-11-17 that failed and amount was deducted. My bank icici has said that the bill payment has been forwarded to zaak pay on 6-11-17. The amount of the transactions are
Transaction 1: 5870.90 inr
Transaction 2: 5870.90 inr

Also the merchant irctc has confirmed that refund from their side is complete.
See the details below:
Transaction id: [protected]

Rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id

5865.0 refunded [protected] 06-nov-2017 success full refund zp55d269040e94c

Transaction id: [protected]

Rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id

5865.0 refunded [protected] 06-nov-2017 success full refund zp8950a9567df1
Zaakpay.com customer support has been notified about the posted complaint.
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    A
    abhi210617
    from Hyderabad, Telangana
    Nov 22, 2017
    Resolved
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    Resolved

    Website: zaakpay

    I would like to state that rs. 250 (Two hundred and fifty) against refund of my cancelled train ticket from irctc ltd. Has not been credited to my bank account.
    The details for the same are as follows:
    Transaction id [protected], irctc refund date 17 nov. 2017 but not credited to bank account.
    You are requested to kindly do the needful at the earliest...
    Nov 24, 2017
    Complaint marked as Resolved 
    Received refund amount
    Zaakpay.com customer support has been notified about the posted complaint.
    Nov 22, 2017
    Updated by abhi210617     Transaction ID :[protected]

    CancellationID /RefundID : [protected]
    Nov 24, 2017
    Updated by abhi210617     Any updates please?
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      U
      uday bhan maurya
      from Sarwar, Rajasthan
      Nov 21, 2017
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      Address: Allahabad, Uttar Pradesh, 221503

      I would like to state that rs. 705 (Seven hundred five only) against refund of my cancelled train ticket from irctc ltd. Has not been credited to my bank account.
      The details for the same are as follows:
      Transaction id [protected], irctc refund date 17 nov. 2017 but not credited to bank account.
      You are requested to kindly do the needful at the earliest...
      +1 photos
      Zaakpay.com customer support has been notified about the posted complaint.
      Nov 21, 2017
      sailesh ku yadav's response       pls kindly consider
      View replies
      Resp/sir, mam
      i have booked a ticket from the site irctc from ambala jn. to siwan jn
      pnr.no is [protected].
      i have cancelled this ticket and my money will not refunded by irctc
      and in irctc site the stasus is refunded.
      mode of payment is MOBIKWIK.
      BANK REFUND TXN.ID: ZP55b733ee72639

      money not refunded in my account. but refunded by irctc in zkpy bank - Comment #2925468 - Image #0
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        V
        vaibhavmundada
        from Bengaluru, Karnataka
        Nov 20, 2017
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        I have booked ticket on irctc through zkpy which got auto cancelled due to waiting list not cleared

        Irctc refunded rs 1220 for the same but i have not yet received the same in my account.
        Refund date is 17th nov and transaction id (Refund id) from irctc is [protected].

        Original ticket was booked on 23rd oct 2017 with id [protected].

        Can you please look into this.

        Regards
        Vaibhav
        Zaakpay.com customer support has been notified about the posted complaint.
        View replies
        Account No.GAJENDRA NARAYAN SINGH([protected])AmountINR 15.00Transaction TypeDebit
        Transaction Date15 Nov '17Transaction DescriptionINB/[protected]/ZAAK ePAYMENT SERVICES PVT
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          D
          [email protected]
          from Maurawan, Uttar Pradesh
          Nov 18, 2017
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          Address: 224186

          Dear team,

          Thank you for writing in to us at billdesk payment gateway support.

          With the reference to the below query, we would like to inform you that the aforementioned transaction id jbbr[protected] has been successfully settled with the merchant. But not generate irctc tickit pleas refund my amaunt

          [protected]
          [protected]
          Ebanking : 74577387/jbbr[protected]/billdesk
          Inr
          1, 785.90

          Warm regards,
          Rajesh diwakar
          Payment gateway support
          Billdesk
          Zaakpay.com customer support has been notified about the posted complaint.
          View replies
          I booked railway Tickt. i cancle my tickt. Irctc refended amount is shownig ZAAKPAY PG .
          IT IS NOT CREDITED IN MY BANK ACCOUNT. KINDLY RESOLVE IT .
          TRANSITION ID : [protected]
          Refunded amount : 540

          my a/c no. 14280400000694 debit rs 1785.90 irctc but not refund amount ebanking : 74577387/jbbr5715943591/billdesk - Comment #2924203 - Image #0
          Reply
          I Used Irctc To Book Train ticket But After My Money Is Been Debited UsinG Internet Banking Through Zakpay It Shows That The Transaction Failed . Plz Help Me .

          my a/c no. 14280400000694 debit rs 1785.90 irctc but not refund amount ebanking : 74577387/jbbr5715943591/billdesk - Comment #2924213 - Image #0
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            N
            nitin2017
            from Nashik, Maharashtra
            Nov 14, 2017
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            Website: www.irctc.co.in

            I have booked train ticket on irctc, it was in waiting list at the time of journey (4th november 2017) it was automatically cancelled but i don't receive refund (₹405) till date, irctc site shows amount refunded towards zkpy on 6th november, pls resolve this. Thank you

            Transaction id:[protected]
            Pnr no:[protected]
            Cancellation id/refunded id:[protected]
            Zaakpay.com customer support has been notified about the posted complaint.
            View replies
            Team,

            Please not i have cancelled four of my e-tickets however amount not refunded in my bank account.

            When i check the status in IRCTC portal it shows money already refunded.Please check and do the needful ASAP.

            irctc waiting list ticket cancelled but refund not received - Comment #2924166 - Image #0
            Reply
            Amount has been deducted from my account without booking the train ticket. Details is showing as failed transaction. Please check and do the needful. Transaction ID : 23101_ZP55DEBB4
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              A
              abhiudaya shukla
              from Lucknow, Uttar Pradesh
              Nov 13, 2017
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              Address: Lucknow, Uttar Pradesh

              Transaction failure in irctc
              The money is deduct from my account but my irctc rail ticket is not book the status show that there is problem in respond from bank so I m providing my detail in screenshots and attached file in the complaint box.

              And ticket is not booked and I don't get any refund from your side please refund my money in my respective account . Via which I have faith on your system.
              If this problem is not resolved from your side I never use your site and choose alternative one and not allow my relatives to use this site so solve my problems as possible you can
              +2 photos
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              Refunded amount was not credit in my account.

              money is debited from bank but transaction failed in irctc - Comment #2924191 - Image #0
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                R
                Ritesh Choudhury
                from Raiganj, West Bengal
                Nov 13, 2017
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                I am cancelling a ticket on irctc rail conect, the refund amount of 795 is credited by irctc but not credited in my bank! Why?
                Please take action as soon as possible.
                Details are given below-:

                Train no.-18419
                Travel date[protected] to[protected]
                From station, - cuttack jn.
                To station-barauni jn.
                Pnr no.-[protected]
                Booking date-12/11/2017
                Booking amount - rs.1155
                Canceling date-12/11/2017
                Canceling time-10.34 am
                Canceling transaction no.-[protected]
                Amount to be refund - rs.795
                Zaakpay.com customer support has been notified about the posted complaint.
                View replies
                Failed ticket amount with transaction id [protected], [protected] is showing that is been refunded by irctc to zaakpay, but still not credited into my account.
                Total amount is rs. 780 + 780= 1560
                Kindly credit my money back into my account.
                Reply
                I have payed the amount to irctc through your gateway on 16.11.2017.They refunded the amount to your bank but still I dint receive the amount to my bank.Please let me know about the status.

                My Transaction id:[protected]

                Email:[protected]@gmail.com
                Mobile:[protected]

                ticket cancel refund not credited in my bank account - Comment #2924076 - Image #0
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                  S
                  Srip
                  from Kolkata, West Bengal
                  Nov 13, 2017
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                  Address: Ganjam, Odisha, 761042

                  Dear sir,
                  My name is sripad pradhan, i booked a ticket through irctc on 28 th october 2017 but unfortunately i cancelled the ticket in the same day. But still now i'm not refund my amount where as irctc had refund the amount on 30 october 2017.
                  The refundable amount is rs. 450.00

                  Please look onto it and resolve the issue as soon as possible. I am waiting for your kind attention on it.
                  Zaakpay.com customer support has been notified about the posted complaint.
                  Nov 13, 2017
                  Updated by Srip                   The PNR Number of the ticket is
                  [protected]
                  View replies
                  Dear sir,
                  This is sripad pradhan I booked a ticket through zaakpay on 28.10.2017 with having PNR Number [protected] but I cancelled the ticket on the same day.Till now the refundable amount 450.00 is not credited in my account.
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                    A
                    ASHOK RUNJALA
                    from Mumbai, Maharashtra
                    Nov 12, 2017
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                    I have booked rly. Ticket on 05.11.2017 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 07.11.2017. Irctc portal says payment is refunded on 10.11.2017 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
                    Transaction id.-[protected]
                    Refund id -[protected]
                    Refund bank zkpy dt 10.11.2017
                    Refund amt 480/-
                    Phone no.[protected] [protected]
                    Zaakpay.com customer support has been notified about the posted complaint.
                    View replies
                    please provide any update for the above complaint.
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                      R
                      Ruchira2796
                      from Kolkata, West Bengal
                      Nov 10, 2017
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                      Address: Kolkata, West Bengal, 700053

                      I had booked tickets in the following trains between allahabad and kolkata:
                      [2 tickets with pnr number: [protected] and cancelled them with cancellation id: [protected] (Refund amount= rs 2170). But i have not yet recieved the refund amounts in my bank account even though in irctc website its showing that the amount has been refunded in the zkpy bank. Its been a long time, please resolve this. Please, look into this matter.
                      +1 photos
                      Zaakpay.com customer support has been notified about the posted complaint.
                      Nov 07, 2017
                      Mahendra Kakpure's response                       Refund amount
                      View replies
                      Dear sir my transaction ID is [protected], transaction date 28/10/2017 from pulgaon to pune from tatkal quota after that above transaction got failed but the amount refunded by IRCTC is yet to be credited to my bank account. So please kindly look in to the matter and credit the amount. Cancellation ID is [protected] thanking you. Your
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                        T
                        Tarun Sudan
                        from Mumbai, Maharashtra
                        Nov 9, 2017
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                        Address: Mumbai City, Maharashtra
                        Website: www.irctc.co.in

                        Cancellation id: [protected]
                        Pnr no.: [protected]
                        Bdts jat ac spl (09021)
                        These are the details of my ticket which was cancelled. The current status for refunding is "refunded" but the bank name is coming to be zpky. Please look into the matter as soon as possible. The money is not till now transfered to my bank account from which i booked the ticket. The train number, pnr number and also the ticket cancellation have been provided by me. Please ook into the matter as soon as possible.

                        Date of cancellation:[protected]
                        Refund amount: 2115
                        +2 photos
                        Zaakpay.com customer support has been notified about the posted complaint.
                        View replies
                        I actually booked the tictes on Nov 3 and nov 4 but the both the transaction are failed .the transaction I'd are
                        txn ID : [protected]
                        txn ID : [protected]
                        I have called to the IRCTC the are we are refunded to your bank.but I didn't got the refund at all.please refund my money one txn amount is:1150 and other txn amount is : 1430 /- .
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                          V
                          Vishal Shrivastav
                          from Indore, Madhya Pradesh
                          Nov 9, 2017
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                          Address: Rewa, Madhya Pradesh, 497451

                          4250 rupees are refunded in your account by irctc railway ticket cancellation and you are not credited this rupees in my central bank account so please imidietly consider my complaint and solve this problem.
                          Please contact me on my gmail or my feeded mo. No.
                          I was booked my 3 tickets where total amount is 4250 rupees so please resolve my problem because it's a huge amount.
                          Thanking you
                          Zaakpay.com customer support has been notified about the posted complaint.
                          View replies
                          In IRCTC it is showing that the amount of 3290 is refunded through zkpy on 6th Nov but it was not credited to my account.
                          cancellation id- [protected]
                          refund amount- 3290
                          Transaction id-[protected]
                          Transaction date -3rd Nov 2017

                          irctc refund amount are not credited in my cbi bank account - Comment #2915477 - Image #0
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                            I
                            Indrajit Pal
                            Nov 8, 2017
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                            Hi team,

                            I have canceled my ticket on 4th november 2017 but still i didn't get my money back but in irctc portal it is showing refunded on 6th november 2017.

                            Can you please let me know when i will get it back.

                            Cancellation id:[protected]
                            Transaction id:[protected]
                            Date of cancellation:04-nov-2017 22:09:06 hrs

                            Thank you

                            Regards,
                            Indrajit
                            +1 photos
                            Zaakpay.com customer support has been notified about the posted complaint.
                            Nov 09, 2017
                            Updated by Indrajit Pal                             Can you please let me know what is the status of my complaint.
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                              V
                              vmani34
                              from Bengaluru, Karnataka
                              Nov 7, 2017
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                              Address: 635105
                              Website: www.irctc.co.in/eticketing/lastTxnDetail.jsf

                              I have booking train through irctc login on 01.11.2017, housr to madurai tain no 11021. Payment debited bank through net banking, but transaction failure unable booking train tickets. My transaction detail [protected].

                              Payment request failure on irctc portal but payment transfer through axis bank net banking list (Inb/[protected]/zaak epayment services pvt. Ltd./md)
                              Kindly revert my amount.
                              +1 photos
                              Zaakpay.com customer support has been notified about the posted complaint.
                              Nov 09, 2017
                              Updated by vmani34                               Still not created amount in account.Kindly update Payment status.
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                                S
                                subhashrefund
                                from Mumbai, Maharashtra
                                Nov 7, 2017
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                                Sir,
                                I have booked ticket on dated 20 october 2017 from aburoad to bandra terminus, journey date 27 oct.2017 through irctc mobile app which was cancelled after not confirmed, but still i don’t get payment in my bank account,, after search in irctc app it shows that refund amount refunded to zkpy bank on dated 28 october 2017 but i still not get it in my account. For your ref.. A screen shot attached with this mail..

                                Pnr no. Is [protected]
                                Transaction id:[protected]
                                Cancellation id:[protected]
                                Transaction amt.:1050.00
                                Refund amt. : 810.00
                                Zaakpay.com customer support has been notified about the posted complaint.
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                                  S
                                  satyendave
                                  from Surat, Gujarat
                                  Nov 6, 2017
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                                  I have booked rly. Ticket on 28/10/2017 through irctc. Portal i have paid through sbi debit card. Due to some wait least my rly ticket cancelled on 29/10/2017. Irctc portal says payment is refunded on 31.10.2017 through zkpy. But amount not credited in my bank a/ c. Please resolve this issue on urgent bases.

                                  Transaction id : [protected]
                                  Refund id : [protected]
                                  Refund bank : zkpy
                                  Refund date : 31/10/2017
                                  Refund amt : rs. 360/-
                                  Phone no. : [protected]

                                  From :
                                  Satyen k. Dave
                                  District court & session court,
                                  Daman
                                  Zaakpay.com customer support has been notified about the posted complaint.
                                  View replies
                                  I booked ticket from my debit card by with zaakpay.com.
                                  my transaction id is [protected] and on the 2nd Nov.2017 i cancelled this ticket. and cancellation ID / Refund Id is [protected]. and till date today i do not get refund my bank account...why ??? And How can I get my refund pls ans me sir...

                                  railway ticket refund not credited in my bank account - Comment #2910432 - Image #0
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                                    G
                                    guptar0207
                                    from Morjim, Goa
                                    Nov 6, 2017
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 421302

                                    Hi,

                                    I booked irctc ticket for 6-feb-2018 and the booking date is 28-oct-2017 my amount rs. 2480 was deducted from my account but ticket wasn't booked.
                                    Payment status: payment settled
                                    Transactions amount: rs.2480.
                                    Failure reason: choice of atleast 2 lower berth not met.
                                    Quota: general class: sl
                                    Adult: 4
                                    Bank name : zaakpay pg

                                    Irctc transaction id is: [protected]
                                    Axis account deducted detail inb/[protected]/zaak epayment services
                                    Pvt. Ltd./ky
                                    Amount rs. 2485.90

                                    Please refund back my whole amount.

                                    -
                                    Rohit gupta...
                                    +1 photos
                                    Nov 21, 2017
                                    Complaint marked as Resolved 
                                    Amount received because i have mailed all this detail to irctc complaints site.
                                    Zaakpay.com customer support has been notified about the posted complaint.
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                                      T
                                      T S Kurian
                                      from Bhagalpur, Bihar
                                      Nov 5, 2017
                                      Resolved
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                                      Resolved

                                      I have booked rly. Ticket on 26.09.2017 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 30.10.2017. Irctc portal says payment is refunded on 31.10.2017 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
                                      Transaction id.[protected]
                                      Refund id [protected]
                                      Refund bank zkpy dt 31.10.2017
                                      Refund amt 1630/-
                                      Phone no.[protected]
                                      Nov 7, 2017
                                      Complaint marked as Resolved 
                                      Resolved thanks
                                      Zaakpay.com customer support has been notified about the posted complaint.
                                      Nov 05, 2017
                                      Updated by T S Kurian                                       I tried to book train ticket through your gateway in irctc app. My money is debited from my bank (south Indian bank)a/c rs.2390/-.but the ticket was not booked. Kindly refund my money as soon as possible.
                                      Transaction ID [protected] dt.29.10.2017. I tried a lot of talk with your customer care but none of the number can be reached please take immedited step to give back my money asaving soon as possible.THANK YOU
                                      Nov 06, 2017
                                      Updated by T S Kurian                                       Complain not resolved
                                      Nov 06, 2017
                                      Updated by T S Kurian                                       Not resolved
                                      Nov 06, 2017
                                      Updated by T S Kurian                                       NOT resolved till. 06.21.2017. 7pm
                                      Nov 06, 2017
                                      Updated by T S Kurian                                       Not resolved
                                      Nov 07, 2017
                                      Updated by T S Kurian                                       Solved
                                      Nov 07, 2017
                                      Updated by T S Kurian                                       Solved thanks
                                      Nov 07, 2017
                                      Updated by T S Kurian                                       Solved thanks
                                      View replies
                                      I booked a ticket on 06-01-18 through the irctc app throught the mobikwik payment option.But the transaction got failed and my account was debited.I got a message that it will be refunded.But when I saw my refund status it showed that the money is already refunded through zaakpay on 07-01-18.But my bank a/c is not credited.Kindly make the refund and solve this problem.
                                      Transaction Id [[protected]]
                                      Refund id [[protected]]
                                      Reply
                                      have booked rly. Ticket on 25.01.2018 through irctc. Portal i have paid through BOI debit card. Due to some reason my rly ticketc cancelled on 27.01.2018. Irctc portal says payment is refunded on 28.01.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
                                      Transaction id.[protected]
                                      Refund id [[protected]]
                                      Refund bank zkpy dt 28.01.2018
                                      Refund amt 495/-
                                      Reply
                                      railway refund not received my bank a/ c
                                      I have booked railway Ticket on[protected] through irctc app.I paid through karnataka debit card. Due to some reason my railway i had to cancel my ticket on[protected] itself . Irctc portal says payment is refunded on[protected] through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible...plss help.

                                      Transaction ID :-[protected]
                                      Refund ID :-[protected]

                                      railway refund not received my bank a/ c - Comment #3011054 - Image #0
                                      Reply
                                      I booked tatkal ticket from ADI - NGP on 17/02/2018 in ADI Puri Exp - 12844. Amount of Rs. 1625/- was deducted from account. When I checked the settlement status on IRCTC it is showing as "payment settled" with Zaakpay PG. but amount is not refunded in my account. I did payment through SBI debit card. Please get the amount refunded soon.

                                      railway refund not received my bank a/ c - Comment #3014114 - Image #0
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                                      Rs. 1690 no refund 5th day over

                                      railway refund not received my bank a/ c - Comment #3025508 - Image #0
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                                      I have booked rly. Ticket on 24.01.2018 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 13.03.2018. Irctc portal says payment is refunded on 16.03.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
                                      Transaction id[[protected]]
                                      Refund id [[ZP563894ec0943b]
                                      Refund amt 1800/-
                                      Phone no.[[protected]/[protected]]
                                      Reply
                                      precisionsnil.2010's reply, Mar 26, 2018
                                      Please resolve this matter immediate.
                                      On 04-June 2018 I booked a train ticket from Irctc app by selecting mobikwik option and due to some preferences reason my ticket was not booked but the amount of Rs:377.86 was deducted from my SBI Bank Account and when I saw IRCTC transaction failed history it says Amount sent to bank but from your side I haven't received any refund or the amount which got debited. Please refund my amount ASAP.
                                      Amount to be Refunded: Rs.377.86
                                      Transaction ID:[protected]
                                      Reply
                                      I have cancelled my railway ticket from zaakpay gateaway and my pnr no. Is [protected] agartala-habibganj express (Njp-jabalpur). Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr 1665/-. My cancellation date is 20 august[protected]. Please do needful as soon as possible.

                                      With regards
                                      Reply
                                      Please refund my irctc refund on cencel eticket

                                      railway refund not received my bank a/ c - Comment #3292804 - Image #0
                                      Reply
                                      I have cancelled my rly ticket on 06/03/2019 but till date no received my mony is back my account. So please take necessary action.
                                      PNR.NO. [protected]
                                      REFUND ID [protected]
                                      TRAN. ID [protected]
                                      AMOUNT RS 255

                                      railway refund not received my bank a/ c - Comment #3373222 - Image #0
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                                        Sibbadi
                                        from Chirala, Andhra Pradesh
                                        Nov 5, 2017
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                                        Address: Hyderabad, Andhra Pradesh

                                        I was tried to book a ticket on 28th October 2018 from kcg to tpty... money 1522/- was debited but tickets not issued due to technical issues... IRCTC refunded the money but amount not credited into my account... Please credit the amount asap. Actually I tried to reach the customer care services but I couldn't get them. Please credit the amount as soon as possible. It was already late...
                                        TRANSACTION ID: [protected]

                                        Bank:
                                        SBI
                                        Zaakpay.com customer support has been notified about the posted complaint.
                                        Nov 06, 2017
                                        Updated by Sibbadi                                         I was tried to book a ticket on 28th October 2017 from kcg to tpty... money 1522/- was debited but tickets not issued due to technical issues... IRCTC refunded the money but amount not credited into my account... Please credit the amount asap. Actually I tried to reach the customer care services but I couldn't get them. Please credit the amount as soon as possible. It was already late...
                                        TRANSACTION ID: [protected]

                                        Bank:
                                        SBI
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