Zaakpay.com Complaints & Reviews

Hi,
I have booked tatkal tickets on IRCTC Website on 11th January. But tickets are not booked and IRCTC has refunded my money back but I haven't received it yet.
In IRCTC account the status shows that the payment has been refunded to Zaakpay pg.

Transaction ID: [protected]

Please refund my money back.

Hi team,

I have booked a ticket using irctc android app from sbc to ncj for travel date (17 feb 2018) on 7th january 2018 using icici net banking and via mobikwik payment gateway. Total ticket amount including mobikwik service charge was rs.725.90 and the ticket was not booked but the amount was deducted from my account. Then i booked the ticket again for same amount rs.725.90 again on same day 7th january 2018 via irctc android app using icici net banking and via mobikwik payment gateway and i have cancelled the ticket on same day. The refund amount stated in irctc website was rs.480. The refund status in irctc website is showing for both transactions as refunded on 10th jan 2018 to bank name: zaakpay pg. But the amount is not refunded to my icici account till now. Please refund the amount as soon as possible. Please update me on the status.

Transaction 1 details:
—
Transaction id: [protected]
Transaction date: 07-jan-2018
Cancellationid /refundid: [protected]
Transaction type: cancelled
Trans. Amt: rs.720
Refund. Amt: rs.480
Refund date: 10-jan-2018
Payment bank: icici net banking

Transaction 2 details:
—
Transaction id: [protected]
Transaction date: 07-jan-2018
Cancellationid /refundid: [protected]
Transaction type: failed
Trans. Amt: rs.720
Refund. Amt: rs.720
Refund date: 10-jan-2018
Payment bank: icici net banking

I havent got my refund back and it shows refund to zaakpay. My transaction id: [protected] train no./name: 11019/konark express date of booking: 10-jan-2018
Date of journey: 11-jan-2018 date of boarding: 11-jan-2018 date of arrival: 12-jan-2018
From: pune jn (Pune) to: rajahmundry (Rjy) boarding at: pune jn (Pune)
Resv upto: rajahmundry (Rjy) quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment settled bank name: zaakpay pg reservation status: not booked
Transaction amount:625.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket
Please refund my back. Its already been a week.

I have booked ticket for the train 12666 cape howrah express
Kanyakumari - howrah on 5-1-2018 travelling from ten - vskp on tatkal process but was not confirmed
& the cancellation was done on. 7-1-2018
The refund was done on[protected] till now refund was not done to my account
My pnr no :[protected]
& the refunded amount is 715
So please make the refund as early as possible it was very urgent for me

I have booked a indian railway ticket details.
Train no 15023 gkp-ypr express
Pnr no [protected]
Date 16.11.2017
Transaction refund id [protected]
Refund amount 1840. I have already contact to irctc they told your payment refund to your respect bank then we complaint to our bank they told us your payment no received from zaakpay bank

Payment reference id zp55e141fe6f78a
Refund date 17.11.2017

Cancelled ticket amount refunded

Hi team,

I had cancelled a ticket on irctc for which rs.1580 were refunded to zkpy bank on 10-jan-2018, but till now the amount has not been credited to my bank account from your end. Please look into the matter and issue refund asap.

Irctc refundid: [protected]
Pnr no. : [protected]
Date of refund by irctc: 10th jan 2018.

Expecting a quick resolution from your end to this.

Have booked rly. Ticket on 31.01.2018 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 01.1.2018. Irctc portal says payment is refunded on 3.01.2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id. [protected]
Refund id. [protected]
Refund bank zkpy dt 03.01.2018
Refund amt 420/-
Phone no. [protected]

Sir i booked 2 ticket two time on 19 dec.2017 lucknow to kasganj amount deduct in my account but ticke twas not booked. Irctc refunded my amount 25december 2017 by zkpy portal. But refund not recieved in my account till today. My login id is. Mahemunish
Status:-payment refunded on 25 december2017 (As per irctc)
Transaction id:-[protected]
[protected]

Sir, i booked 4 ticket from sunr to rtm in train no. 12477 on 08/01/2017 using hdfc debit card. At the time of booking the amount of rs. 1260 debited but show the message of transactions failed and tickets don't get booked. The trans i'd was [protected]. I also attached the screenshot of failed transaction status.
Ranjeet patidar
[protected]

Hi team,

I had cancelled a ticket on irctc for which rs 1220 were refunded to zkpy bank on 03-jan-2018, but till now the amount is not to credited my bank account by your end. Please look into the matter and issue refund asap.

Irctc refundid: [protected]
Pnr no. [protected]
Date of refund by irctc: 03-jan-2018

Thanks,
Rajat doodi
Mob [protected]

Sir, i tried to book rail ticket through irctc rail connect app. On dated 06.01.2018 from kalyan jn (Kyn). To bushawal (Bsl) but it was not booked & amount rs 1405.9 & rs 545.9 deducted from my account.
. The details follows below.

Transaction id -[protected]
06/01/18 zp[protected]b/zaakindianrailwaysca chq./ref. No.-[protected] 06/01/18 1405.9

Transaction id-[protected]
06/01/18 zp89cf217e92ee/zaakindianrailwaysca chq./ref. No. -[protected] 06/01/18 545.9

Requesting to please refund the said amount to my account as soon as possible.

Please revert back.

Sir, i cancelled two tatkal tickets of amount rs.4020.00 on date 3rd january 2018. The amount which is to be refunded is rs. 3890.00 as per irctc site and status of refund is showing that the refund is done on 4th january 2018 and in zkpy bank but i still did not get the refund in my account now its been 5 days from refunded date still i didn't get the refund amount. So i kindly request you that process my refund as soon as possible.
Transaction id. [protected]
Cancellation id. [protected]

I booked a ticket through irctc app on 2nd december, and cancelled it on 30th december, still did not receive any refund, how ever refund status is showing refunded..
While cancelling the ticket it showed, refund will be initiated withing 5-7 working days.. I need my refund amount of 1635₹ urgently.

Transaction id: [protected]
Cancellation id: [protected]
Pnr no: [protected]

Dear sir,

I was trying to book irctc ticket on dated 03 dec 2017, but due to no
Seat available in train my transition was drop and payment detected
From my hdfc account. Still i haven't receive my amount in my account
Number.

Case 1. (Irctc is saying)-we deeply regret for the inconvenience caused to you in this regard. As your payment status for transaction was not communicated by the payment gateway in time, the ticket booking did not materialize and we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.
.
Transaction id: [protected]

Settlement id: [protected]

Bank rfnd txn id
Zp898a69f6a0e7

Case 2- (Hdfc is saying): this is to inform you that as per the merchant txn is success and payment updated on 04/12/2017.

We request you to liaise with merhant directly.

Regards,
Amit kumar
[protected]

Sir, i cancelled two tatkal tickets of amount rs.1075 on date 2 january 2018. The amount which is to be refunded is rs. 950 as per irctc site and status of refund is showing that the refund is done on 7 january 2018 and in zkpy bank but i still did not get the refund in my account. So i kindly request you that process my refund as soon as possible.

Sir, i cancelled two tatkal tickets of amount rs.1220 on date 21 december 2017. The amount which is to be refunded is rs. 1100 as per irctc site and status of refund is showing that the refund is done on 25 dec 2017 and in zkpy bank but i still did not get the refund in my account now its been 13 days from refunded date still i didn't get the refund amount. So i kindly request you that process my refund as soon as possible.
Transaction id. [protected]
Cancellation id. [protected]
Further details are in the attachment.

Dearcsir., i have tried to issue a train from irctc app. But the amount of 1490.90 (One thousand four hundred and ninety rupees ninety paisa) detucted from my savings account. Kindly request you to refund my amount as earliest. The transaction details as mentioned below,

Activity details

Transaction no — cfb738860
Transaction date — 13 dec2017
Particulars - fn/shp/[protected]/
http://www.zakpay.com/$10630

Debit - ₹1490.90

Train ticket not issued.
Kindly refund my detucted amount asap.

My refund amount on cancellation of two train tikets not obtained but in refund status its being shown amount refunded
Plz refund my cash as soon as possible
1. Pnr.[protected]
2. Pnr.[protected]
Plz refund the cash to my account from which the amount was debited
I have been attaching my e-tikets with this hope u may refund the money as soon as possible

I am booked 4 railway tickets at website irctc at date 27th dec 2017.. And made payment through zaakpay and cancelled tickets at 29th dec 2017 but still amount not credited in my bank account... I am check at irctc website it's showing amount has refunded but it's not credited in my bank account... So please do needfully as soon as possible
Transaction id:[protected]

Sir,
I would like to state that rs. 1190 (One thousand one hundred and ninety only) against refund of my cancelled train ticket from irctc ltd. Has not been credited to my bank account.
The details for the same are as follows:
Transaction id [protected], irctc refund date 03 jan. 2018 to zaakpay but not credited to bank account.
You are requested to kindly do the needful at the earliest.