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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

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Zaakpay.com reviews & complaints page 66

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I booked rail tickets on 18/10/2017 through irctc rail connect site.. Through debit card.. Ticket cancelled on 26 dec 2017. And refund done by irctc on 28 dec 2017.. But still i didn't get amount in my account..
T. Id.[protected]
Cancel t. Id.[protected]
Two passenger
Booking aap. Rail connect app
Amount.. Not refund but irctc site show amount refunded to zaakpay pg..
Plzzzz

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I booked train ticket in irctc on 30th december 2017 rs. 220 + 5.9 (Tax) using internet banking. But some reason my ticket was cancelled. I get a message from irctc (Pnr [protected] ticket cancelled, amt 160 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.) on 31st december 2017. From now also i not receive any amount (Rs. 160/-) in my account. Kindly do the needful as quickly as possible. Herewith i attach my cancelled tocket copy for your reference.

Jan 4, 2018

Complaint marked as Resolved

My amount not refunded. No one called me..

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Jan 04, 2018

Updated by Raghavrm Amount refunded. Thanks

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Dear sir i have use on irctc payment on your merchant side net banking i have ticket cancel but not credit my balance i have send txn number
1 [protected] 31-dec-2017 [protected] cancelled 810.0 690.0 zkpy refunded 03-jan-2018
2 [protected] 31-dec-2017 [protected] cancelled 810.0 690.0 zkpy refunded 03-jan-2018
This amount is refund irctc but not credidt my account

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Dear sir,
I booked railway tickets through irctc rail connect app and used zaakpay payment as gateway. Irctc refunded my cancellation amount to zkpy but, it is still not credited in my bank account

Mode of payment is : net banking

Bank name: sbi

And all necessary details are as follows:

Transaction id : [protected]

Refund id : [protected]
Refund amount: 620 inr

Please refund my amount in my account...

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Website: Zaakpay.com

2 transaction failed on irctc portal on 28th dec 2017. As per irctc, amount for both transaction is settled on same day through zkpy. Please see below.

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 28-dec-2017 [protected] failed 3210.0 3210.0 zkpy refunded 28-dec-2017
2 [protected] 28-dec-2017 [protected] failed 3210.0 3210.0 zkpy refunded 28-dec-2017

Why amount is not yet deposited in my bank account??
Zaakpay, please resolve issue asap.

Further please provide official email id and contact no to raise complaint related to zaakpay.

Thanks,
Roshan

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I have booked 3ac tickets on 28 dec17 but due to some reason it was not booked and amount was debited.in the refund history it was showing that refunded on 03 jan 18. But i still have not received refund. Please refund the amount as soon as possible transaction id - [protected]
Refund id - [protected]
Amount 3710 /- + 5.9 (Booking charges)
Booking mode - internet banking

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I have booked rly. Ticket on 28.12.2017 through irctc. Portal i have paid through uniin debit card. Due to some reason my rly ticketc cancelled on 30.12.2017. Irctc portal says payment is refunded on 03.01.2018 through zkpy. But cash not receved inmy bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Refund bank zkpy dt 03.01.2018
Refund amt 1740/-
Phone no.[protected]

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Address: 306119

Website: Irctc

I have booked rly. Ticket on 28-dec-2017 through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on 28-dec-2017. Irctc portal says payment is refunded on 3-jan-2018 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[[protected]]
Refund id [[protected]]
Refund bank zkpy dt 3-jan-2018
Refund amt 1140/-
Phone no.[[protected]]

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Transaction i'd:[protected]
At the time of booking[protected] money debited and ticket is not generated.
It is at the time of tatkal around 11:05 clock. And the transaction ref no:igacpeito4. Amount paid through netbanking off account number [protected] with ifsc code:sbin0014364, repalle bazzar branch.

Amount is not refunded. So please process this issue and credit the amount.
Amount is:555.9 inr.

Jan 8, 2018

Complaint marked as Resolved

not resloved

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V

Vipulkumar Chandulal

from Vadodara, Gujarat

Jan 5, 2018

I am railway ticket cancelled transaction id [protected] dated 2nd January 2018 refund id [protected] Rs .3095 but my money not return my accounts pls credit my money mjy accounts thanks

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Cancellation id [protected] dated[protected] amt rs.3105.00
Cancellation id [protected] dated[protected] amt rs.2520.00

For pnr no.[protected] hwh to bbs by train no.20889 on[protected]
Pnr no.[protected] bbs to hwh by train no.22864 on[protected]

Shri k p sarangi
Contact no.[protected]
Mail address - [protected]@rediffmail.com

I think the above information is sufficient enough for refunding the amount in the respective bank accounts.
Thanking you.

Your qucik action in this regard is highly solicited

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Address: Mumbai City, Maharashtra, 400004

Hi,

I had done transaction on irctc on[protected], transaction was failed but money was debited from my credit card of hdfc bank.

Below mentioned are the details of the same, kindly check and revert back.

Below mentioned are the details of transaction

Amount debited was 832 (820 ticket cost + 12 pg chagres)

Failed transactions details
Transaction id: [protected]
Train no./name: 22928/lok shakti exp
Date of booking: 21-dec-2017
Date of journey: 22-dec-2017
Date of boarding: 22-dec-2017
Date of arrival: 23-dec-2017
From: ahmedabad jn (Adi) to: borivali (Bvi)
Boarding at: ahmedabad jn (Adi)
Resv upto: borivali (Bvi)
Quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment failed
Bank name: zaakpay pg
Reservation status: not booked
Transaction amount:820.0
No. Of adults: 2 no. Of children: 0
Ticket type:e-ticket

Regards
Chetan parmar

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S

Saro_88

from Hyderabad, Telangana

Jan 3, 2018

19 dec 2017 booking irctc ticket kannur tto kottayam ticket not confirmed but amount deducted in my account so please send by refund amount in my account i will complaint a lot of time not respond so please refund my deducted amount

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Address: Tinsukia, Assam, 786189

Website: www.consumercomplaints.in

Dear sir i booked railway ticket through zaakpay payment but the ticket is not booked and the amount is debited from my bank.

Mode payment is - net banking
Bank name - sbi
And all necessary details are as follows
Transaction i'd - [protected]
Dt - 28 mar 2018
Train name & no - hwh yesvantpur exp (12863)
Ticket charge - â‚¹ 365.00
Please refund my amount as quick as possible...

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Website: zaakpay.com

Dear sir/ma'am,
I booked railway tickets through irctc rail connect app and used zaakpay payment as gateway. Irctc refunded my cancellation amount but, it's still not credited in my bank account.

Mode of payment is : net banking

Bank name: icici bank

And all necessary details are as follows:

1. Transaction id : [protected]
Transaction date: 25-dec-2017

Refund id : [protected]
Refund amount: 425.00 inr
Refund date: 28-dec-2017

Train no./name: 22214/duronto express

2. Transaction id : [protected]
Transaction date: 25-dec-2017

Refund id : [protected]
Refund amount: 215.00 inr
Refund date: 28-dec-2017

Train no./name: 12351/danapur express

Please refund the total amount of rs. 640.00 in my icici bank account...

Thanks & regards,
Abhishek chatterjee
M:[protected]

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P

pramod kumar456

from Hyderabad, Telangana

Jan 3, 2018

I paid on irctc using zaakpay. I cancelled that ticket and irctc has refuned that amount on 25th December. But it has not been transferred to my account. The refund amount was 1570rupees.

P

Praveen Paliwal

from Mumbai, Maharashtra

Jan 3, 2018

I am Praveen Paliwal i have book ticket on 19/12/2017 pnr no is [protected] and same date I have cancelled ticket and cancellations id is [protected]. But refund amount Rs. 480 not received yet. Kindly refund the amount 480 in my bank account

G

guddu rocks

from Mumbai, Maharashtra

Jan 19, 2018

Username : p29196800y
Email : [protected]@gmail.com
Mobile no : [protected]
DOB : 04/05/98
Adhar no.[protected]

à¤¹à¤®à¤¨à¥‡ à¤°à¥‡à¤²à¤µà¥‡ à¤•à¥‡ IRCTC RAIL CONNECT APP à¤¸à¥‡ à¤°à¤¿à¥›à¤°à¥à¤µà¥‡à¤¶à¤¨ à¤Ÿà¤¿à¤•à¥‡à¤Ÿ à¤•à¥‹ à¤•à¥ˆà¤¨à¥à¤¸à¤² à¤•à¤¿à¤¯à¤¾ à¤œà¤¿à¤¸à¤•à¤¾ amount refund à¤¦à¤¿à¤–à¤¾ à¤°à¤¹à¤¾ à¤¹à¥ˆ, à¤à¤ªà¥à¤ª à¤®à¥‡à¤‚ à¤²à¥‡à¤•à¤¿à¤¨ à¤®à¥‡à¤°à¥‡ account à¤®à¥‡à¤‚ à¤¨à¤¹à¥€ à¤†à¤¯à¤¾ à¤¹à¥ˆ à¥¤
à¤Ÿà¤¿à¤•à¤Ÿ à¤¬à¥à¤• à¤•à¤°à¤¤à¥‡ à¤µà¤•à¥à¤¤ à¤®à¥ˆà¤¨ à¤¡à¥‡à¤¬à¤¿à¤Ÿ à¤•à¥‰à¤°à¥à¤¡ à¤•à¤¾ à¤ˆà¤¸à¥à¤¤à¥‡à¤®à¤¾à¤² à¤•à¤¿à¤¯à¤¾ à¤¥à¤¾ à¤”à¤° paytm à¤•à¥‡ à¤œà¤°à¤¿à¤¯à¥‡ à¤ªà¥‡à¤®à¥‡à¤¨à¥à¤Ÿ à¤•à¤¿à¤¯à¤¾ à¤¥à¤¾ à¥¤
Please help me .

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The irctc ticket cancelled on 28 dec id [protected] not refunded. I booked train ticket on 29th october 2017 for the value of 550.00. I cancelled the ticket on 28th december, the schedeuled date because of the running late of the train for five hrs. I got the notification in the irctc site that the amount has been refunded. But i am yet to get the amount refunded. Kindly resolve. Thank you.

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K

Kavinash.ak78

from Narayangarh, Haryana

Jan 3, 2018

Hi,
Due to some reasons my train got cancelled and I was told about a refund. The refund didn't reached but still shows status as refunded.
Help please !

Transaction id:[protected]
Transaction date: 19-dec-2017
Refund id : [protected]
Transaction amt : 545.00
Refunde amt : 545.00
Bank : zkpy
Refund date : 25-dec-2017

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Address: 636006

Sir,
I have booked irctc tatkal 2 1/2 tickets (2births n 1without birth) on 21.12.2017 pnr no:[protected] for rs.1380 which is in waiting list not confirmed, but not yet reverted the same till now. Doj: 22.12.2017, mode of payment: net banking, bank: hdfc,
Cancellation message received from irctc 23.12.2017.
Regards /mohan rao

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Jan 06, 2018

Updated by mohanraokr Dear Sir,

Its being 6days passed, but no response r refund from Jaakpay or from IRCTC

Thk u.

Jan 12, 2018

Updated by mohanraokr Sir,

U have taken enough time to resolve my issue(PNR :[protected]), its almost 12 days passed to refund d money to my account. Zaakpay complaint ID:1822088 n IRCTC complaint ID:7785949.

Regards Mohan Rao KR
[protected]

Jan 20, 2018

Updated by mohanraokr Dear Zaakpay, are u kidding with irctc passengers, (ID:1822088) n PNR no[protected] dt 22.12.2017 not yet received any response from ur end, ur Customer care no not working, feedback is not in proper way. What d hell u people r doing, sir.
Mohan Rao KR.
Salem.
[protected]

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R

Rayala Dayakar

from Coimbatore, Tamil Nadu

Jan 3, 2018

Hai, I have booked two tickets and cancelled . it's been a month still refund not received .I'm giving details of the tickets please look into the matter..

Thank you.

Regards

R Dayakar
[protected]

S

suresh zak

from Coimbatore, Tamil Nadu

Jan 3, 2018

Hi there, i've booked tatkal wait list ticket on 23.12.2017... since the ticket was not confirmed it automatically gets cancelled by irctc.. and the refund also processed by irctc. I've made payment through sbi debit card.
But still now i didn't get refund in my account.

S

Shiva Krish Shanmugaraj

from Chennai, Tamil Nadu

Jan 3, 2018

Transaction is [protected]
Refund amt 735
As Of now no amount is credited to my account so far . But still it's showing me to my ac 25.12.2017 it's credited

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Address: 521108

Dear sir,
I booked railway tickets through irctc rail connect app and used zaakpay payment as gateway. Irctc refunded my cancellation amount but, it's still not credited in my bank account

Mode of payment is : net banking

Bank name: iob

And all necessary details are as follows:

Transaction id : [protected]
Transaction date: 21-dec-2017

Refund id : [protected]
Refund amount: 1150.00 inr

Train no./name: 11019/konark express

Please refund my amount in my iob account as soon as possible.

Thanks

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V

Vijay Jadawala

from Rajkot, Gujarat

Mar 17, 2018

Dear sir,
I booked railway tickets through irctc rail connect app and used zaakpay payment as gateway. Irctc refunded my cancellation amount but, it's still not credited in my bank account

Mode of payment is : net banking

Bank name: Axis Bank

And all necessary details are as follows:

Transaction id : [protected]
Transaction date:05-April-2018

Refund id : [protected]
Refund amount: Rs.1170.00

Train no./name: 19407 / ADI VARANSI EXP

Transaction id : [protected]
Transaction date:05-April-2018

Refund id : [protected]
Refund amount: Rs.280-00

Train no./name: 14016 / SADHBHAWNA EXP

Please refund my amount in my iob account as soon as possible.

Thanks

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I have booked 1 ticket on 21.12.2017 in tatkal through irctc app. But the booking status is tqwl/25 and i have cancelled the ticket. Total ticket cost is 1130.00 and total refund amount is 1065.00. Irctc portal says payment is refunded on 25.12.2017 in zkpy. But refund amount not received in my bank a/ c. Please resolve this as soon as possible. Transaction id - [protected].

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Following are the details provided to check & refund the amount immediately for the IRCTC Ticket booking failed transaction.

Transaction ID: [protected]
Date of Booking: 26-Dec-2017
Transaction Amount: Rs. 5310
Bank Name: Zaakpay PG

Railway Ticket Booking
www.irctc.co.in

Ticket is not generated and irctc site showing as transaction failed.

Plz do the needful and refund the amount at the earliest.

Regards,
BG

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Dec 30, 2017

Updated by BGirctc Still payment not yet refunded. Do the refund processing immediately.

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I have booked rly. Ticket on[protected] through irctc. Portal i have paid through sbi debit card. Due to some reason my rly ticketc cancelled on[protected]. Irctc portal says payment is refunded on[protected] through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Refund id - zp56097d7250829
Refund bank zkpy date[protected]
Refund amt 820/-
Phone no.[protected]

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G

Gopalan Kasilingam

from Chennai, Tamil Nadu

Dec 28, 2017

I had booked IRCTC ticket on 02/12/2017.My amount 1390.90 is deducted from AXIS bank account but ticket is not booked. IRCTC has refunded the amount to Zaakpay but the Zaakpay has not refunded the money to my account.

IRCTC transaction ID :[protected]

AXIS bank particulars :INB/[protected]/ZAAK ePAYMENT SERVICES PVT .LTD/Fo on 02/12/2017

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I have booked a irctc railway ticket though your bank payment.. But the ticket was cancelled and the ticket amount was refunded to your bank... But the money was not refunded to my bank. Account.. Please refund my money as soon as possible.. Money refunded to your bank on 26.12.2017
Txn id -[protected]
Refund id-[protected]

Contact me on - [protected]@gmail.com

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