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Zaakpay.com Complaints & Reviews

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Updated: Feb 14, 2024

Complaints 1445

Resolved

140

Unresolved

1305

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Zaakpay.com reviews & complaints page 71

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Address: Chennai, Tamil Nadu

I have booked ticket in tatkal quota on 27-oct-2017. But ticket wes cancelled due to no seats available, i have paid through icici debit card, irctc portal says payment is refunded on 30-oct-2017 in zkpy but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy
Refund date: 26-oct-2017

Apr 29, 2020

Complaint marked as Resolved

Ok...

Zaakpay.com customer support has been notified about the posted complaint.

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S

s77nu

from Basi, Punjab

Nov 6, 2017

Hi sir.

I have online payment thru by mobikwick app.
My transaction amount is 960.my bank account debit amount but no credit is payment (billing)
My transaction id is INB/[protected]/ZAAK ePAYMENT SERVICES.
Pls amount is refund urgent basis.
Regards
Ashwani kumar

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Website: zaakpay.com

Hello,
I booked tatkal railway ticket from irctc on 25 oct 2017 and amount paid 615rp through zaakpay channel from my debit card but due to waiting list i cancelled my ticket on 26 oct but when i check my refund status on irctc site they are showing money refunded on 30 oct 2017 but i still not received my 555rp amount till 5 nov.

I attached image of irctc of refund status.
Refund on my money as soon as possible.

+1 photos

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Address: 500051

I tried to book a train ticket in tatkal on 30th oct 2017 for date of journey on 31st oct 2017.

Transaction id: [protected]
Rfnd amt:3030.0
Status:refunded
Settlementid:[protected]
Actual refund date :31-oct-2017
Bank rfnd txn id : zp55ca802cbe5f8

But the above-said amount is credited to my account. Please do the needful to get the amount back.

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I canceled my ticket on 27 oct 2017.
And it was showing refunded to zkpy bank
Date 28 oct 2017. With transaction id
[protected]..
Cancelation id
[protected].

The amount i didn't get
Up to now

Where it went i'm not understanding

Many are suffering with the same problem

But not credited to my account please help me in this

And please reply me.

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S

Sajan George

from Bengaluru, Karnataka

Nov 6, 2017

Cancellation id:[protected]
Pnr no:[protected]
Cancellation of ticket on 30 /10/2017
Please refund amount 2030 on my account
Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 2, 750.29
Particulars : VbyV/PRCR/[protected]

cancel ticket refund - Comment #2906530 - Image #0

S

s77nu

from Basi, Punjab

Nov 6, 2017

Hi sir.

I have online payment thru by mobikwick app.
My transaction amount is 960.my bank account debit amount but no credit is payment (billing)
My transaction id is INB/[protected]/ZAAK ePAYMENT SERVICES.
Pls amount is refund urgent basis.
Regards
Ashwani kumar

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I tried to book train ticket through your gateway in irctc app. My money is debited from my mother Sarita Sathawane bank of Maharashtra account rs 588.62. But the ticket was not booked. Kindly refund my money as soon as possible.
Transaction id is [protected]
I tried a lot to talk with the customer care. But none of the number can be reached. Please take immediate step to give back my money as soon as possible .thank you.

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Txn id : [protected]
Pnr: [protected]
Cancel/refund id: [protected]
Whereas it's showing zkpy bank in irctc website though i booked through paytm.
But, i've not received the refund.

Cancel date 21.10.2017

Ticket was dropped from chart as waiting list.

Sur to bvrt
Train number 18520
Ltt vskp express
From solapur junction to bhimavaram town

May 22, 2019

Complaint marked as Resolved

No response from comp

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P

P C Palugulla

from Mumbai, Maharashtra

Nov 3, 2017

I was suppose to receive RS.450 for my cancellation ticket.As per the irctc website the refund was initiated on 25th oct 2017.But till now I did not received any refund from you. please solve this problem.

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Address: 628004

Dear sir,
I booked railway ticket through irctc and zaakpay payment gateway. Irctc refund my cancellation amount but still not credited in my bank account.

Mode of payment is : net banking

Bank name: tmbl

And all necessary details are as follows:

Transaction id : [protected]
Transaction id : [protected]

Cancellation id : [protected]
Cancellation id : [protected]

Refund amount: 1060 inr.
Date: 29 sep 2017

Train name : pearlcity express

Please refund my amount as quick as possible..
Thanks

Nov 5, 2017

Complaint marked as Resolved

Quick refund my mercantile bank a/c no:377100050300425

Zaakpay.com customer support has been notified about the posted complaint.

Nov 03, 2017

Updated by murugatneb Please quick refund my bank account

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Address: 628502

Website: zaakpay.com

I tried to book train ticket through your gateway in irctc app. My money is debited from my sbi account of rs 555. But the ticket was not booked. Kindly refund my money as soon as possible.
Transaction id is [protected]
I tried a lot to talk with the customer care. But none of the number can be reached. Please take immediate step to give back my money.

Nov 5, 2017

Complaint marked as Resolved

Zaakpay refunded my money after 3 days

Zaakpay.com customer support has been notified about the posted complaint.

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D

dinikumarjk

from Addanki, Andhra Pradesh

Nov 3, 2017

Yo cheat my money debited and the train ticket not booked.when i tried to call the customer care the number not been reached.you misuse your fame and no response from your side about my issue

A

akalesh maurya

from Pithampur, Madhya Pradesh

Nov 3, 2017

Dear sir/ maim

I have book a tatkal ticket which .that ticket is not book but Amt has deen deducted on my account please return my Amt...

TRANSACTION ID-[protected]
Please do as soon as possible...

--

money refund - Comment #2904441 - Image #0

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Dear sir,
I booked a ticket using irctc mobile app using my sbi debit card. I cancelled the ticket and the amount is shown refunded in zaakpay pg bank on 25th october. But still money is not refunded in my account.
Transaction id is - [protected].
And refund id is - [protected].

Please return my money.
Amount was 720 rs.

I used sbi debit card to book the ticket. I complained many times on irctc but no response was given. Please resolve my matter.

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Dear sir,
Kindly find attached bank statement as proof that i have not received my failed transaction amount of 841/-.
I have booked e-ticket from irctc on 02/09/2017, but my transaction got failed & amount deducted from my bank a/c & still fund not received.
Transaction id - [protected]
Transaction id - [protected]

Kindly refund my amount in my bank a/c as soon as possible.

Regards,
Anil tripathi

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I was suppose to receive rs 145 /- for my cancelled train ticket.
As per the irctc website the refund was initiated on 19 october 2017 but till today i did not receive any refund from you.
For your reference my transaction id is [protected] and the refund id is [protected]...
Please solve the case...
This is really vrry terrible.

Regards
Maharaj swaroop

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Address: Kolkata, West Bengal, 700053

Website: IRCTC

I had booked tickets in the following trains between allahabad and kolkata:
1) 3 tickets with pnr number: [protected] and cancelled them with cancellation id: [protected] (Refund amount= rs 2170) and [protected] (Refunf amount= rs 1085). But i have not yet recieved the refund amounts in my bank account even though in irctc website its showing that the amount has been refunded in the zkpy bank.

2) 2 tickets with pnr number: [protected] and cancelled them with cancellation id: [protected] (Refund amount= rs 3680). But i have not yet recieved the refund amounts in my bank account even though in irctc website its showing that the amount has been refunded in the zkpy bank.

Zaakpay.com customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by Ruchira2796 I had booked tickets through IRCTC, and cancelled it. IRCTC is showing that it has refunded my money through zakpay.com. But I have not recieved it in my bank. My transaction ids are:
[protected]
[protected]
[protected]
[protected]
[protected]

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S

sam1400000

from Pune, Maharashtra

Oct 30, 2017

* my tatkal tickets from irctc was not booked.
* i did not get refund from zaakpy.
* The customer care from this bank also not reply to customers if i have raised any complaint.
*IRCTC should not use this kind of fraud gateways for payment.

not received the refund amount in bank account after cancellation - Comment #2899436 - Image #0

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Address: 700012

Website: irctc.co.in

I have cancelled my e-ticket through irctc app on 22nd october, but till now i have not received the refund amount of rs. 2140/- whereas irctc site is showing that the amount has been refunded through zkpy on 23 - oct - 2017, but nothing have been credited to my bank account till date. My booking and cancellations details are below:

Transaction id:[protected]
Transaction date :22-oct-2017
Cancellation id: [protected]

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Address: South 24 Parganas, West Bengal, 700144

Website: irctc

I have cancelled my e-ticket through irctc app on 13th october, but till now i have not received the refund amount of rs. 3, 550/- whereas irctc site is showing that the amount have been refunded through zkpy on 16 - oct - 2017, but nothing have been credited to my bank account till date. My booking and cancellations details are below:

Cancellation id : [protected]
Time & date : 13-oct-2017 00:25:46
Transaction id : [protected]
Pnr no. : [protected]

Please help

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V

val.hr89

Oct 30, 2017

Dear sir i have use on irctc payment on your merchant side my NET BANKING i have i have ticket not booked and amount debited from my accountbalance i have send txn number
[protected]- 05-oct-2017
IRCTC status is showing rufond, But This amount is refund irctc but not credidt my account

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Hi,

I booked irctc ticket on 21-oct-2017. My amount rs. 775.90 was deducted from my hdfc account but ticket wasn't booked. Irctc has refunded to zaakpay but zaakpay hasn't refunded to my account back.

Rctc transaction id is: [protected]
Hdfc transaction id is: 21 oct 2017 zp55c0817d473f3-zaakindianrailwaysca [protected] oct 2017 775.90

Please refund back my whole amount.

-
Ravi kumar atrey

+1 photos

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S

Sambit Sekhar Panda

from Siliguri, West Bengal

Oct 26, 2017

Transaction id : [protected]
the status shows that the money has been refunded but i havent received it yet. Please do the needfull.

irctc not booked amount not refunded - Comment #2895974 - Image #0

purushottam samrat's reply, Dec 7, 2017

is it solved

A

Aniket Kulal

from Ghatampur, Uttar Pradesh

Oct 26, 2017

As per my subject I had book my train ticket using zakpay dated on 13 Oct 2017.
Booking turn Id is [protected]. As per irctc they refund my amount Rs.
4150.00 dated on 17 Oct 2017 and cancellation Id is [protected] but still today I did not receive amount

H

hkpatro

from Pachora, Maharashtra

Oct 27, 2017

Zaakpay.com —
I paid on irctc using zaakpay. I canceled 2 tickets and irctc has refunded that amount on 17th october 2017. But it has not been transferred to my account. The refund amount was 1020 rupees.please refund

A

Abrahamdavid

from Chennai, Tamil Nadu

Oct 27, 2017

I am booked train ticket 16 Oct 2017 . the transection is failed but money is reduced my account. Pls refund my amount shortly .transection I'd [protected].thank you.

A

Anandmishra121212

from Delhi, Delhi

Oct 30, 2017

Payment failed but amount deducted

irctc not booked amount not refunded - Comment #2899396 - Image #0

HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 31, 2017

Dear Customer,

Pls mail us at [protected]@hdfcbank.com from your registered email id with below details for further assistance: 1. Account details from which the amount has been deducted 2. Your registered mobile number.

-Manoj
HDFC Bank Customer Assistance

R

Ratheesh Reena

from Vasudevanallur, Tamil Nadu

Jan 8, 2018

Amount not refunded
my bank account

irctc not booked amount not refunded - Comment #2967567 - Image #0

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Address: 382721

I have booked ticket in tatkal quota on 13 oct 2017 but transaction is failed due to not seat avilable and payment completed i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 16 oct 2017 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date: 16th oct 2017

+1 photos

Nov 2, 2017

Complaint marked as Resolved

Zaakpay.com customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by ravirs zaakpay.com customer service

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A

Avireddy Ajay Rao

from Ratlam, Madhya Pradesh

Oct 30, 2017

I have booked ticket in tatkal quota on 25-Oct-2017 in which i got TQ/WL 47 as the ticket was was nit confirmed it got cancelled, I have paid through PNB debit card, IRCTC portal says payment is refunded on 26-Oct-2017 in ZKPY but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy
Refund date: 26-Oct-2017

irctc refund - Comment #2898898 - Image #0

@

@505000

from Gurgaon, Haryana

Dec 27, 2017

I have booked ticket in 20 Dec 2017 payment completed i have paid through HDFC Internet Banking and payment gateway is mobikwik irctc says payment refunded on 25 Dec 2017 in zaakpay pg but not received in my bank plz resolve this. Please Resolve my problem ASAP(as soon as possible). If I pay through Net Banking So why you refund Zaakpay. I dont know about that and i dont have any account on zaakpay. so please i request to you resolved my problem as soon as possible.
Mob:-[protected]
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date: 25 Dec 2017

irctc refund - Comment #2957356 - Image #0

A

Alpesh2348

from Mumbai, Maharashtra

Dec 27, 2017

I have booked rly. Ticket on 22.12.2017 through irctc app. i have paid through HDFC Credit card. Due to some reason my rly ticketc fail transaction. Irctc portal says payment is refunded on 26.12.2017 through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible.

Transaction id.[protected]
Refund id
Refund bank zkpy dt 26.12.2017
Refund amt 495/-...

S

Sushank Dani

from Nagpur, Maharashtra

Feb 22, 2018

I booked tatkal ticket from ADI - NGP on 17/02/2018 in ADI Puri Exp - 12844. Amount of Rs. 1625/- was deducted from account. When I checked the settlement status on IRCTC it is showing as "payment settled" with Zaakpay PG. but amount is not refunded in my account. I did payment through SBI debit card. Please get the amount refunded soon.

irctc refund - Comment #3014115 - Image #0

K

kiyananda191294

from Kurinjippadi, Tamil Nadu

Apr 3, 2018

I also not got the refunds

N

N S Ramesh Konar

from Mumbai, Maharashtra

Nov 29, 2018

Irctc my ticket canceling in 30th Oct 2018 but refund not coming my account irctc status is transferred in zaakpay

T

Tenkhendak

from Kumta, Karnataka

Feb 7, 2019

I've booked train AC 2 from Syndicate debit card on 25th Jan 2019 but it was failed twice. So please let me know that when will I get both refund.
1) TRANSACTION ID: [protected]
2) transaction id: [protected]
Bank name: Zaakpay PG
Refund amount: 2975
Refund amount: 2975

S

Sukul jha

from Mumbai, Maharashtra

Sep 15, 2019

I have tried to book two AC 2nd tickets for Pune To Danapur but the transaction was failed on 08.09.2019. The irctc has informed me that they have refunded the said amount to the concerned payment gateways but the amount of Rs.5336.38 has not been credited till date in the respective account of bank.

R

Rajendra495

Feb 28, 2020

+1

Not refund amount help me

irctc refund - Comment #3654374 - Image #0

M

Mohammed Ashraf Rahmani

Aug 19, 2020

Not refund amount plz help me

irctc refund - Comment #3721778 - Image #0

Mohammed Ashraf Rahmani's reply, Aug 21, 2020

Please help me please

M

Mohammed Ashraf Rahmani

Aug 21, 2020

my ticket money not received
Please help me

irctc refund - Comment #3722733 - Image #0

Mohammed Ashraf Rahmani's reply, Aug 21, 2020

Please help me please

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Website: Zakpay payment gateway

I have tried to book a tatkal ticket on irctc connect app on[protected] for date of journey[protected] in train no-19045 and pay using your payment gateway. But ticket not booked and irctc is showing money refunded but still not money credited to my account. My transaction i'd is [protected].

Please help in getting my money back.

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Address: Jabalpur, Madhya Pradesh, 482004

Sir
My account got debited for irctc transaction but after cancellation it did not credit back. The details are as follows: -

S. No. Transaction id transaction date cancellationid /refundid
1 [protected] 18-oct-2017 [protected]

Transaction type trans. Amt () refund. Amt () bank refund status
Cancelled 915.0 855.0 zkpy refunded

Refund date
21-oct-2017

Please credit back to my sbi account at the earliest.

Subi samuel
[protected]

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D

dassandeep34

from Naugachhia, Bihar

Oct 24, 2017

DATE OF PAYMENT -14th october 2017
Pnr-[protected]
Transaction id-[protected]
SETTLEMENT ID-[protected]
BANK RFND TXN ID-ZP55b7b1fc27886
Refund status is Refunded and the date is 17th october 2017, but i have still not received my refund.
Please look in this matter sir!

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Hi,

I was booked a ticket with transaction id: [protected] in irctc and ref no:[protected] from your record on 21-oct-2017 by tatkal.in this case an amount of rs 480.90 was deducted from my bank. Also that the transaction was failed as per status from irctc. So please return the fund asap.

Thanks,
Ziaulhaq j

[protected]@gmail.com
[protected]

Oct 23, 2017

Complaint marked as Resolved

Few calls are coming to ask the bank privacy details. But no use.

Zaakpay.com customer support has been notified about the posted complaint.

Oct 23, 2017

Updated by jziaulhaq Hi,

I got few calls but not yet resolved the issue. They were asking about bank/card/pin. Such non believable qns are not permitted from bank.

The above given ref is enough to get connect with relevant /concern dept to refund or take an action

I couldn't understand why they are push and confuse the ball from one hand to another.

Thanks,

Oct 23, 2017

Updated by jziaulhaq anybody avail to reply?

Oct 23, 2017

Updated by jziaulhaq How it will resolved until the money get refund?

Oct 24, 2017

Updated by jziaulhaq Customer Care Representatives, May I know are you avail to take it to refund stage? or keep silent?

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J

jziaulhaq

from Pune, Maharashtra

Oct 23, 2017

Hi,

As of now no one is respond to take forward my request than their aim(to get bank details).

Are really refund is happening in this vendor?

Thanks,

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Address: Pune, Maharashtra, 411045

On 18th october i booked a train ticket of rs.1830/- through zaakpay pg. The ticket hasn't booked. Irctc has refunded the amount, but the amount hasn't credited in my account. The details and scrrenshot below.

Transaction id: [protected]
Payment mode : sbi internet banking
Please refund the money as soon as possible
Amount : rs.1830/-
Thanks
Ashish

+1 photos

Zaakpay.com customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by ashish2541994 Any Update Please.
Please Refund Me money as soon as possible.
Thanks
Ashish

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