Zebpay Complaints & Reviews

I had initiated transfer of rs.60000 from my indusind bank account via upi ref no[protected]. This amount was debited from bank but not credited in zebpay. This way, you'll lose trust which is very important

Please credit this money back to my bank a/c

Pl refer the screenshot.

I had initiated transfer of rs.60000 from my indusind bank account via upi ref no[protected]. This amount was debited from bank but not credited in zebpay. This way, you'll lose trust which is very important

Please credit this money back to my bank a/c

Hello,

Below are the points the outlines my interaction with Zebpay so far.
1. Created an account and submitted my personal details including PAN and Bank account details. Verification was also done successfully.
2. Added to 10000 INR to Zebpay successfully.
3. Later realising the worst customer service and going through the other cuatomer rating decided to opt out of Zebpay.
4. I applied for my 10000 INR withdrawal to my verified bank account.
5. Waited for 5 working days as mentioned in policy but never got my amount transferred to my bank account.
6. Contacted customer service by raising a ticket. Got No response.
7. Later i posted a bad review on playstore for which i did get a response on both for my comments and via Email .
8. I was asked for my complete Bank account statement, PAN details and me holding these details and taking a selfie and share via an Email.
For which i refused due to the fact of security concerns and also the fact that i had actually provided these details through APP during registration.
8.

I have withdrawed 6700 from my zebpay account on 02/08/20 and still it's pending. I lost my money from zebpay wallet and yet my bank account havnt get credited. Why it takes so long. Zebpays says within 5 working days it will be credited, it was be more than 1 week. Take an immediate action. Users are loosing their trust on you

Cash is not reflected on wallet

Zebpay has taken my cryptocurrency while zebpay was banned in india and now refusing to return my assets

I have deposited rs.500/- from my bank account to zebpay wallet. The transaction was successful but my zebpay wallet is now showing that balance

When i am trying to upload the photo of my check for kyc update it shows the error that the photo must have your name, bank account number etc in it as everythings correct

Dear zebpay,

I have transferred 9000 on account razrzeb* from my icici bank account. But the amount is not yet reflected in zebpay wallet.

I have asked to transfer bitcoin balance from my account but the same amount seem to be still in process due to ban of rbi. Order no #w1549451 to transfer amount of rs. 11, 694 has not been executed. Please re transfer bitcoin in my zeb pay account.

My details are as under :

Ashok khandelwal
Syndicate bank
Sb account no [protected]
Ifsc code synb0008776

Respected sir/mam, i had sent many email to you but always given not satisfactory answer, why zebpay doesn't call to their customer if they have any problem.
My problem is same as i mentioned in previous email. I had transferred 50000 rupees through mobikwik. You said we didn't get any fund (50000), may be order was declined by mobikwik. So talk to mobikwik.
I had sent many messages to mobikwik too. And mobikwik is saying same things, mobikwik is saying, 50000 rupees was transferred successful in zebpay account.
Now i am confused what i do and what not!
Becasue i am not new customer for zebpay and for mobikwik too. Both applications i have been using since 2016, but never ever had happened like this in my life before.
Yes one thing mobikwik suggested me, so i want to consult with you, mobikwik said, say to zebpay please show the transaction list of 30 april. 50000 rupees was transferred or not on 30 april in zebpay account.
If you don't have any problem please share the list so that i could talk to mobikwik with the genuine reason.
Please help me, during lockdown it was very tough for me, i have gone many times to bank too. My email id is [protected]@yahoo.co.in
I am sending all the necessary documents along with this mail, you can check your account again with this reference number so that it could be cleared that my 50000 rupees is credited in your account or not.
If it is credited in your account on 30 april you may credit same amount (50000 rupees) in my zebpay wallet or transfer in my bank account, there is no issues.
I shall wait for your feedback or your call.
Regards

Sir, i deposite rs 190000 in zebpay for trading in 8/5/2020 . But the amount is debet from my acount and its not visible in zebpay wallet. I raised so many complain tickets for geting back or visible my amount but they are not replaying. The complain tickets is also in pending . They are not working on that. Plz help me..
Mobile [protected]
Email [protected]@gmail.com

I transferred rs. 20000 on march 12 to zebpay via neft. The amount shows debited from my account but the transcation comes up as failed in the zebpay app and there is 0 balance in my account. I have opened few support tickets but there has been no proper reply from zebpay support. They keep saying that they are looking into it.
It has been 2 weeks, and my account hasnt been refunded the money. Please look into this issue and have it resolved.

Hi team,
On 11-12-18 the sum of 15000 rs has been debited from my account without my knowledge and i have filed a complaint in my bank and blocked my transaction..
I did not neft this transaction itself without my authority the amount has been deducted from my bank.. So my bank official has told me to report to zebpay . When i requested for bank statement
I came to know the amount was debited to zebpay. Please reverse the amount to my bank
I request you to investigate on this and reverse back the amount to my bank a/c please help me on this issue please revert back asap

Regards,
Adithya M

Zebpay has not deposited money since 5/09/2018 (Over a month) for the bitcoin transaction made under order no w1641083. They are delaying it intentionally and it may so happen that they shall flee with the money of the masses. There is no address which is listed on their website and they do not respond to calls or emails properly. I have been chasing them since a month and they have been coming back with standard responses that it will come but not giving any details on when it will be deposited back. Earlier they made false claims of transfer but when i raised that money has not come into my account - they affirmed that they checked and found that transaction did not happen. Is it not their responsibility to notify their customers about such things. Till date, their application shows that transaction is made within one working day and shows that as complete. But it is so annoying to see their false promises. The tickets which are raised are closed without any resolution. How can it be that without actually giving the money back they are closing the tickets as well. Please can you take strict action against mr saurabh agarwal for his false promises and looting people and confiscating his customers money.

I make a deposit of tron from binance to zebpay but till now it was not credited. Zebpay please improve your service. I faced 3 problem till now. Your customer service was not so good.
My transaction is e169de89581b562445e7b4b007d0ca40ed0665c31df20baaa7784c5b894ff8a9
Amount: 22138
My wallet:3KbRWiMf7UU2x186iXqKBvgzXr2n7XAhPc
My register email is: [protected]@gmail.com

I send 304 tusd from zebpay to other wallet but 8 hrs over it was not complete. Zebpay not procced my transaction. I call on customer support they say that raise a ticket and we will reply in 24-48 hrs. But this is crypto market fluctuations in a minute. Zebapy is a fraud. Zebpay doesnt procced your request. Zebpay customer support are not help at any time.

I am not able to login my account from last 15 days i have raised 13 tickets to them even 40+ phone call but till now my account login issue is not resolved by them. I am not able to trade no withdraw no deposit nothing and they are not helping me in this issue.
During the conversation with customer they always try to make fake commitment since 15 days for my account also my account is blocked and they are just saying it us the technical issue we will resolve it. I am ready to verify my account again but they dont help me in this issue. Even now then dont even response to my mails and phone calls.
My ticket number are 1216083, 1216083, 1216082 and few more but they are not responding.

I deposited 1361.82 GNT from binance to my GNT zebpay wallet. The trx is completed on binance and the status is success on etherscan, yet even after 6 hours, the tokens are not credited to my wallet. I raised a ticket but got no reply as yet.
Txn id: 0x01190e56972bb21222ff1ca0d747cd273e4eb9dc9ea530759d955f609727bace

I have recently started using zebpay and in the my last 5 txns, I have faced this issue twice. Pathetic!!

I make a withdrawal from zebpay amount 6299 and 3180. 10 days are over amount doesn’t credit in my account. I call on customer care number they tell it will not out hand wait for some more days. Zebpay is fraud company. Customer care doesn’t respond anything and they doesn’t help anything. Give my money as soon as possible.
Withdrawal requests number are: w1362044, w1376596