Zebpay Complaints & Reviews

Dear sir

I am trying to reset the pin for zebpay since last 1 month but i am not getting the link to reset the same. Also i have logged the complaint many times but nothing happened. Evey time the customer care will ask me to wait for 24 hes to get it resolved but nothing is happening. Its almost being a month that i am chasing them for resolution.
Request if you can help me getting my password please.

Regards...

Dear sir/madam,
I am member of crypto currency trading site zebpay (Zeb it service pvt ltd) using their mobile app. My pin was blocked from 08 feb 2018. After pin block i got a message from app that i'll receive unlock pin link within 24 hour but till date i have not received any link message or 4 digit pin to unlock my app. I also registered complain no of times in their service support page. I am calling their help desk to resolve...

I am change my mobile number [protected] to [protected] and my new mobile number is now verify but my old account balance not show my Bitcoin Cash balance i send many mail and call customer care many times but not any solution till now your customers support tell me last 20 days your BCH is transfer your new account but 20 days gone still not received my BCH please tell me you back my BCH or not otherwise I take legel action I am very frustratedbr...

Dear om,

I am extremely disappointed and clearly seems that zebpay is doing scaming.

Last time due to wrong information provided by your support team, my send sent litcoin to bitcoin address. I lost $600 and still fighting with system to recover that.

Now again, my sender sent 6.35 litcoin to litcoin adddress and its been 4 hours its not showing in my account.

Here is details:br...

I had bid for xrp on zebpay app, instead of putting number of xrp to be bought i put price in that column and in price column i put number of xrp, i was bidding for 2524xrp at 65rs, instead it became 65 xrp for 2524rs, my bid was accepted instantly, although the seller was asking for 67rs, i told them that they should have procrssed my bid for 65xrp at 67rs and remaining amount should have been credited back to my account, when nobody was...

Hello sir/madam,

This complaint is on zebpay company registered under companies act of india.
On 9th february i made 4 transactions to r deposit ripple into zebpay. Out of which 2 transactions were successful but 2 more transactions are still stuck some where at zebpay. I have transferred 600 ripple and 340 ripple from other exchange to this zebpay which is worth more than 50000 inr. They have not yet credited the same...

I have purchase bitcoin cash from zebpay for rs 110000 and transfered 1. 2969 bitcoin cash from my zebpay account to my koinex account on, 8/02/18 but it is already passed more then 20 hrs but i have not received these bitcoin cash in my koinex account. At bitcoin account it is showing sent but there is no transaction id. I have sent number of mails to provide me reference id or transaction id but they are not providing me the same. And it...

I have placed my first buying order for bitcoin on 27th jan 2018 at zebpay. After placing the order i am not able to either edit or cancel the order. (Cross icon not displayed). They also deducted money for the pending order from my wallet, so money also got locked.
Then i have contact zebpay through email to resolve this issue. They replied me that they have sent the query to technical team to resolve.

But after suddenly...

These people are bloody frauds and cheaters. They are running away with people money. The app does not work. You are not able to reset pin. You are not able to withdraw money. The bitcoin rates are not fair. The customer support does not help. Fir should be filed against these frauds.

Lets everyone join hands to take action against this fraudulent company. They should be ut behind bars....

Hi friends. Please read this complaint fully and beware of zebpay and learn how they are cheating customers money. On 1 feb 2018 i deposited rs.79998.99 through payment gateway for instant deposit. The fee for payment gateway is rs.1149.99. The transaction failed and their status shown as your request is cancelled. So i made another deposit of same amount considering that the previous amount would be refunded as per their status on app. But...

I have transfer rs.25, 000/- to zebpay on 10/1/2018.
It is almost 26 days, they say razorpay account is closed where i transferred as express transfer.
Almost after more than 50 emails they said your refund will be done by kotak mahindra, but no reponse.
Before 1 week i received message from razorpay that your refund has been initiated, but after 3 days they again replied "due to account closures of cryptocurrency merchants,...

My zebpay wallet is blocked from last 3 days.
They asked me to wait for 33 hours, after which i would get a pin reset link in sms.

I waited, but did not get any such links.

I have also sent mails and tickets to zebpay regarding above issue and tried to call them at least many times but they are not responding and still issue is unresolved.

In this time they are holding my money. I doubt...

On 23-jan-2018 i transferred 0.1535 btc from zebpay wallet to koinex wallet. This is something i have done many a times before as well without facing any problem. Ideally after deducting the network fee of 0.001 btc, the balance btc of 0.1525 btc should have been sent to my destination. But to my surprise, i received only 0.11918 btc in my koinex wallet which is 0.03332000 btc less than what i had sent. Infact on the zebpay mobile application,...

Hi team,

I deposited rs 5000 for the first time on jan 13th 2018 in rbl account of zebpay company. As requested by their executive that i have transferred less than rs 10000, i will have to raise a ticket to get the money transferred to my zebpay account. I raised a ticket with all proofs attached: (A) screenshot of my bank statement (B) screenshot of their rbl bank account details.

Till date, i have called...

I had withdrawn rs15000 from my zebpay account on 2nd jan 2018 and then i got a message that the transaction failed.

This is message from zebpay - your withdrawal order request # w869715 of 15, 000.00 inr has been failed.

I had raised a ticket with their support team (Ticket# 731604) and they have been giving me run around since then. Now they have stopped responding to my email altogether. The customer care...

Zebpay started trading in litecoin yesterday. Seeing that there was a good premium, i initiated a transfer of litecoin from another exchange into their wallet. The transfer was confirmed by the blockchain network within 20 minutes, but it started showing as pending on the zebpay app.

I immediately submitted a support ticket, but have not received a proper response as to why the transfer is delayed. I tweeted out to the founder,...

Hi, Zebpay Team

I just want to tell you how deceived I am feeling with your company! Its been a week neither am I able to withdraw my money nor am I able to send it. I had raised the ticket (number 830225) long back but your support team isn't able to do anything either then what is the purpose of your support team? I made 17 calls still result is nothing.

Moreover I have called your call center many times....

I have deposited 8623rs through payment gateway on 17th Jan. There is no proper response. People are just saying wait. No proper information or update. As requested i have sent bank statement also on 18th Jan. Informed that amount will be reversed in 24 hours, till now nothing happened. Everyday i am calling helpline, but except "Wait" they have nothing else to tell me.

Today i have Call center executive made me to wait 15...

I had withdrawn rs17000 from my zebpay account on 3rd jan 2018 and then i got a message that the transaction failed. I had raised a ticket with their support team (Ticket# 743825) and they have been giving me run arounds since then. Now they have stopped responding to my email altogether. The customer care team seems to be of no use as they just give generic answers but not a solid resolution.

Please resolve the matter asap....

I have deposited 1.90k through express transfer, as i do deposit everytime,
After raising a ticket they said i will get back refund in 7 days but over 14 days still didn't get back my refund and receiving only on message from zebpay that concern team working on it,

I never face any problem with zebpay but this time suffering a lot.
My support id - 755078

Thank you
Fardeen...