Zebpay Complaints & Reviews

I had withdrawn rs17000 from my zebpay account on 3rd jan 2018 and then i got a message that the transaction failed. I had raised a ticket with their support team (Ticket# 743825) and they have been giving me run arounds since then. Now they have stopped responding to my email altogether. The customer care team seems to be of no use as they just give generic answers but not a solid resolution.

Please resolve the matter asap.

I have deposited 1.90k through express transfer, as i do deposit everytime,
After raising a ticket they said i will get back refund in 7 days but over 14 days still didn't get back my refund and receiving only on message from zebpay that concern team working on it,

I never face any problem with zebpay but this time suffering a lot.
My support id - 755078

Thank you
Fardeen

I had withdrawn my money(19, 653+50, 000) back from zebpay and they were supposed to get deposited into my ccount in one day as they guarantee but when i confirmed with my bank 5 days later the amount was still not deposited the customer care number refused to talk saying they have wrongly provided my number and they aren't escalating the transaction
Accountholder's name : Amarjeet singh
registered mobile number:[protected]

Dear zebpay
I mr. Bapan deb barman as a coustomer of zeb pay,
So dated-17.01.2018,
Ref no[protected]
I am transction of rs-50000/- through a/c-razrzeb[protected], i have transfer my amount for zebpay, so that this amount not reached at my
Zebpay wallet, there for request you to kindly return my money as soon as possible, as my icici bank a/c[protected]

With best regards
Bapan deb barman
Ph-[protected]

My registered mobile number is [[protected]], and i have initiated payment of rs-20000/= rs through imps to zebpay account. Kotak mahindra bank and after 12 days my payment no refund and i didn't get any refund. And when i call customer care any cc sey me your call sinior department i 50 min hold but no conacting they always tell that "we will look in to your issue and contact you through email" which they dont do. I am attaching all the details such as my bank account statement, imps beneficiary screen shot, and pdf imps status. So proceed my request as

I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the ticket 829538. I called the customer care but it is says invalid number or it doesn't ring. What should i do now? Will the money be deposited in my account? I also shared bank account statement to Zebpay which I've attached here also.

I transferred money around 99999 rs, from my sbi bank to your kotak mahindra bank by net banking for adding up my amount to zebpay wallet, i directly transferred money into kotak mahindra as same done earlier also... (Without create the deposit order from zebpay) but this time it was not updated in the wallet. Same 99999 rs. Was debited from my account dated on 17th jan18. I was transferred the same amount to zebpay in normal transfer way. Earlier i transferred more amount through the sbi net banking to the same kotak mahindra account, but there was no problem in past and it was deposited in zebpay wallet successfully. I raised the ticket also but no response from your side... Please look into matter. I am in money trouble sir. My ticket no. Is 796786.

I already sent them my bank statement, beneficiary account ifsc code etc as per their requirement... But no response... Very pathetic service.

I had withdrawn money and they had sent a mail that request is processed and deposited. But it is not deposited. I raised the tickets 818522, 816833, 809609. I'm calling the customer care but it is says invalid number. What should i do now? Will the money be deposited in my account? They are not even reponding to the tickets and there are no other contacts through which i can contact them. I have also sent the mails but there is no response. I also shared bank account statement but still zebpay not replying me.

I have my account in zebpay and have rs 1000 invested in my account. I changed my mobile and installed the app in new mobile. I didnt have pin before so i requested for new pin. Pin sms came after 3 days. Clicked on link and then clicked on proceed but nothing happens after that. Tried this again and again for 2 weeks without any result. Raised so many tickets, but no response. And in the meantime bitcoin plunged.
Can't even access the app properly.

I have deposited money to my Zebpay provided bank account ( KOTAK MAHINDRA BANK Mumbai ) from my bank account ( registered with Zebpay ) through IMPS on 17 Jan 2018 but my deposit order was cancelled on 18 Jan 2018 saying that payment reference number which I have submitted is incorrect.
However, I have submitted many complaints to Zebpay through support ticket but did not get proper response. Please help to my problem
My email: [protected]@gmail.com

I had withdrawn money and they had sent a mail that request is processed and deposited.but it is not deposited.i raised the tickets 792500, 786445.I'm calling the customer care but it is says invalid number.what should I do now?will the money be deposited in my account?they are not even reponding to the tickets and there are no other contacts through which I can contact them.I have also sent the mails but there is no response.

Hi Team,

I gave a request on[protected] to withdraw Rs. 5029 from Zebpay Mobile App (W873411). Its almost 15 days, still i didn't get my amount credited into account. I raised more than 5 ticket from my mobile app and nothing was responded properly. Every time they asked me to wait for 48 hours and gave me a false promise that my amount will credited by end of day. If i contact again, then they ask me to attach my latest bank statement. Even i did that many times but still no response.

Sometimes i got a response that "This will be sent to our accounts team for verification and they will revert back" but still no response.

I got a latest response that, we have proceed your amount please check your account. I check and its not credited. So i replied them back asking for the bank reference number, then no response.

When i try to contact them through phone, most of the time it will be busy or very few times it got connected and again the same false promise.

I have provided all my previous Zebpay ticket number below

Request# 726216, 744769, 775996, 783409, 797783

I don't know where to escalate this and i am totally disappointed with such a unprofessional service.

Had deposited money in zebpay. Then made a withdraw in zebpay on 3 january 2018 but till date i'm following this zebpay it service pvt. Ltd for money but getting reply it will be done in 24 hrs in process. My amount of 17, 769 rs is still pending and i did not recieve yet. Have made almost 13-15 calls to zebpay everytime they say you will get wait. No process in the world takes 10 days to transfer amount to your account. This is absolutely fraud and lie.
Need my money back by any ways now. Have provided them with all bank statement cancelled cheque etc whatever they asked for. Have all proofs and every conversation with me. Hope this company makes my payment soon.
(Google zebpay for more info about company) acting absolutely fraud now do not put money in it.
Owner : mahin gupta, saurabh agarwal, sandeep goenka.

Hi team,
My rs deposit order d4033870 for ₹ 9000.00 created on 12/01/2018 is canceled. My imps transfer (Andhra bank) was successfull.
Attaching a screenshot of that.

I have raised two tickets to them but got no response. Their customer care number never connects, what should i do?
Please help me to solve this problem...

756402 and 756388 is the ticket number i have raised for my issue. Also spoke your phone helpline and they suggested i speak to blockchain. Why should i speak to blockchain when the amount was being transferred to zebpay.

Please could you check as my bitcoins worth more than rs1.5 lakhs are pending incoming receipt on zebpay from the past 36 hours!

Hi team,

Raised issue to zebpay (Ticket no. 626213)

I had transferred rs. 20, 000 to zebpay through express transfer, amount debited from my bank account but not credited to my zebpay account.
I have already sent bank statement in pdf format and other required details which was asked to send. Still after 22 days amount (20, 000) not refund to my account.

I have already called to zebpay customer care many time but they always reply that "i have forwarded case to backend team they are looking into this. Please wait for 24 to 48 hours."

Please help me to get refund this amount

Thanks,
Harendra kumar
[protected]

I'm using zebpay mobile application. I placed a withdrawal request in 07/01/2018 and got mail that withdrawal request is processed. But still, now i have not received money in registered bank account. I raised a ticket, ticket no 747928. Can some from zebpay confirm me what is the status of my withdrawal? It already takes three days. Nobody has replied to my support ticket.

Highly disappointed with zebpay. Three withrawal are showing completed on zebpay but are not credited in my bank account since past 2 days.

W909491
W911823
W915024

Have all the proofs.

Request zebpay to be as loyal they were before & transfer the amount. I hope there has been some mismanagement with my case which can be resolved at the earliest.

Sir, i deposited huge amount into zebpay mobile app... I transferred my money through imps method... The reference number provided on my transaction was entered on the zebpay app... But after the transaction it was showing as wrong reference number.. But the amount got deducted from my bank account... And they haven’t send the amount back into my account... It’s written on their app that might take a month... But i need a reply atleast on their ticket (Complaint centre) that my money is safe... Need to process my other transactions... Need this money urgently... They are not replying on creating a ticket also.. Kindly help

Hi,

Do no't try to depsoit money to zebpay account. They are intentionally trying to cheat customers by saying the amount is not crediting to their bank account even if we have a proof. The reason why i am saying bacz i have despoited the amount of 5000rs on 4th jan 2018 and placed the order but they simply rejected the order by saying that the amount was not credited to their bank account but when i verified to my banker they told that the amount credited to recpient on te same day. From that day omwards i have created almost 10 tickets by attaching screen shots of bank statment and netbanking payment screenshot and called so many times to their customer care but this bogus company simply closing all my tickets without any reason and the customer executives (Worst customer service experience, you won't see like this in any company in this world) telling your ordered failed so you have not depsoied the amount and we wont give your money even if you have bank statment proofs. I have spent almost 500-1000rs to call their customercare but no use. So requesting you guys do not try to depsoit this so called bogus zebpay bitcoin exchanges and loose your hard earn money