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Zebpay Complaints & Reviews

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Updated: Mar 23, 2026
Complaints 462
Resolved
78
Unresolved
384
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Zebpay reviews & complaints page 5

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R
Ravi2975
from Dharwad, Karnataka
Aug 3, 2021
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I Received 0.00163423 BTC to my LTC address below 3P5Lfq9KcknDsVi2kKb7kujLDsKBPmxNsh from this wallet - 32beVfNJPc7stcmB1LmiHT6YHwcY55EaNi tx id - b4af92fa6f40f933578b0cb3fe5e794f39e556cda880b4b908b2b1400e071fe4

I gave my frnd this wallet saying LTC only, but when making payment he accidentally sent me BTC thinking its BTC wallet, because Zebpay LTC wallet looks same as BTC,

After contacting support they replied me after 10dsaying they will recover my money and it will 3months to do so,

Now I waited for more then 3 and half month and they still say I need to wait 3more months,
This is poor support,

Please help me in resolving this issue with them

Ticket ID #406111
Zebpay customer support has been notified about the posted complaint.
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    R
    Rakz96
    Aug 1, 2021
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    I deposited money using imps, it has been deducted but not showing up in zebpay account
    Please do resolve this as soon as possible
    Zebpay customer support has been notified about the posted complaint.
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      R
      Rohan2505
      Aug 1, 2021
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      Website: ZEBPAY

      I did the NEFT transfer but the money has not been created yet it’s being a long time I tried to contact zebpay By raising multiple tickets but I haven’t received any response from them my amount was 34, 718 I have been very worried about it please help me money debited from bank and the bank has confirmed me that the money has been sent to zebpayThe transaction was successful so please credit my account as soon as possible I am waiting for your response I haven’t received any response in the email neither in SMS
      Zebpay customer support has been notified about the posted complaint.
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        A
        aditya98617
        Jul 29, 2021
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        Resolved

        I have already transferred money from my registered account to zebpay idbi virtual account but it’s been 1 day still not yet credited to my wallet .
        Customer support is sending template reply like we are looking into this issue.
        Jul 29, 2021
        Complaint marked as Resolved 
        Ok
        Zebpay customer support has been notified about the posted complaint.
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          S
          Sandeep6053
          Jul 15, 2021
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          Address: Kanjurmarg west room no.2

          My no. Is lost please help us to my account details for my crypto coin.. my no [protected]
          Zebpay customer support has been notified about the posted complaint.
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            B
            Bobby marwah
            Jul 9, 2021
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            I've entered the wrong password and ZebPay blocked my account they are not sending me link message for changing password I'm trying for last 5 days but they are not responding at all no reply for mails
            Zebpay customer support has been notified about the posted complaint.
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              Bobby marwah
              Jul 9, 2021
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              I've entered wrong pin by mistake but they are not sending me the link for changing password for 5 days no reply for mails
              Zebpay customer support has been notified about the posted complaint.
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                R
                ravikantkumawat
                Jul 7, 2021
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                Website: www.zebpay.com

                Hello sir/madam,

                I had deposit 9000/- but after 48 hours it isn't listing in my zebpay account.

                I payed with "Ecom Purchase/30747005/Atom Techn/Crypto"
                Transaction ID :[protected]

                Thanks
                Zebpay customer support has been notified about the posted complaint.
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                  S
                  Sath01
                  Jul 1, 2021
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                  I have made 2 deposits of rs 2lac and again 2 lac with the above reference number.. it's done more than 5 hours but still it's not credited to my wallet... I'm going to cry.. my total amount is here only.. pls zebpay.. credit to my wallet asap pls pls pls
                  Zebpay customer support has been notified about the posted complaint.
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                    Y
                    Yudhi0210
                    Jul 1, 2021
                    Resolved
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                    Resolved

                    I made IMPS of Rs. 100000/- for depositing Fiat but it is not credited yet. Details of transaction attached. Transaction ID is[protected].
                    Jul 1, 2021
                    Complaint marked as Resolved 
                    Zebpay customer support has been notified about the posted complaint.
                    Jul 01, 2021
                    Updated by Yudhi0210                     My bank and Zebpay's bank has verified the transaction and Zebpay received the money but still it is not credited to my account. Attached all details.

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                      S
                      Sath01
                      Jul 1, 2021
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                      Sir I have made a deposit of rs 400000 sir.. through imps mode everytime it's credited within 10 mins sir.. but today it's done more than 3 hours sir.. still it's not credited to my wallet pls check sir.. pls help me sir
                      Zebpay customer support has been notified about the posted complaint.
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                        Yudhi0210
                        Jun 30, 2021
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                        I have sent TRX Tron to to an address (screenshot attached) but they are not received yet at that address. Kindly, resolve this promptly.
                        Zebpay customer support has been notified about the posted complaint.
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                          kamaldeep1981
                          Jun 28, 2021
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                          Address: Jammu

                          I have deposited money in my Zebpay account which bank has also confirmed that Zebpay has received but they are neither returning nor transferring to my account. This is happening since past 6 weeks that I have been writing mails to them but instead of providing solution, they are just sending me copy / pasted message
                          Zebpay customer support has been notified about the posted complaint.
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                            K
                            kapil oza
                            Jun 11, 2021
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                            Dear Zebpay Team, Tickit id 508021

                            I want to state that on dated 08th June, 2021 i have made payment from my registered bank to zebpay account through netbanking amounting of Rs.75000/- around 8 PM IST. Now almost 60 hours past but not shown in zebpay account. Payment detail mentined as under:

                            Transaction Reference Number:[protected]
                            Transaction Date: 08 June 2021
                            Amount Rs. 75000/-
                            From A/c No: [protected]
                            Bank Name: IDFC First Bank
                            IFSC Code:IDFB0040301

                            Beneficiary A/c No:[protected]
                            Bank Name: IDBI Bank
                            IFSC COde: IBKL0001024
                            Name: Awlencan Innovations india Limited

                            I have attached transaction slip for your reference.

                            Kindly do the needful.
                            Zebpay customer support has been notified about the posted complaint.
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                            Same happened to me on 9th June, 2021 on transaction of Rs265000.
                            Did you get your funds back now..or waiting ..
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                              K
                              kapil oza
                              Jun 11, 2021
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                              Address: Balance not shown in zebpay

                              On 08th june 2021 i have depoaited 75000 from one account and same moment balance deducted from bank account, but still balance not shown in zebpay account. I HAVE RAISED TICKIT ALSO BUT NO RESPONCE AT ALL..ALMOST 60 HRS GONE BUT NO PROPER RESPONCE..I HAVE ALSO TALKED TO ATOM PAYMENT GATWAY, THEY TOLD THAT PAYMENT GIVEN TO MERCHANT..BUT STILL NOT SHOWN.

                              Kapil Oza
                              [protected]
                              Zebpay customer support has been notified about the posted complaint.
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                              Dear Zebpay Team, Tickit id 508021

                              I want to state that on dated 08th June, 2021 i have made payment from my registered bank to zebpay account through netbanking amounting of Rs.75000/- around 8 PM IST. Now almost 60 hours past but not shown in zebpay account. Payment detail mentined as under:

                              Transaction Reference Number:[protected]
                              Transaction Date: 08 June 2021
                              Amount Rs. 75000/-
                              From A/c No: [protected]
                              Bank Name: IDFC First Bank
                              IFSC Code:IDFB0040301

                              Beneficiary A/c No:[protected]
                              Bank Name: IDBI Bank
                              IFSC COde: IBKL0001024
                              Name: Awlencan Innovations india Limited

                              I have attached transaction slip for your reference.

                              Kindly do the needful.
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                                S
                                Sreesurya
                                Jun 10, 2021
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                                Address: 38/3 South street chatrapatti RajapalayamRajapalayam

                                I have deposited 40000rs as on 9th June 2021.money is debited from my account. But not reflected in my wallet. Nobody responding.
                                Zebpay customer support has been notified about the posted complaint.
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                                Did you get your funds now...same happens to me .. didn't get my balance till now..
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                                  E
                                  Er Vinit Vadodariya
                                  Jun 10, 2021
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                                  I diposit 5000 by net banking money debited but not credited in wallet transaction was successful in NetBanking but at last it's showing transaction failed in application.

                                  https://help.zebpay.com/support/tickets/508349
                                  Zebpay customer support has been notified about the posted complaint.
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                                    Y
                                    Yudhi0210
                                    Jun 10, 2021
                                    Resolved
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                                    Resolved

                                    I made an internet banking transaction of Rs. 150000/- to deposit fund into Zebpay wallet but the amount is not credited to wallet.
                                    Details of transaction are as follows:
                                    Merchant Txn ID: [protected] Atom Txn ID: [protected]
                                    Bank ref. No. 61514862
                                    Txn date:[protected]:35:11.0 Amount: Rs.150000/-
                                    I'm getting same reply every time from Zebpay support but my problem is not resolved. Kindly resolve it on priority basis.
                                    Jun 19, 2021
                                    Complaint marked as Resolved 
                                    Zebpay customer support has been notified about the posted complaint.
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                                      Er Vinit Vadodariya
                                      Jun 10, 2021
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                                      Https://help.zebpay.com/support/tickets/508349

                                      I diposit 5000 by net banking money debited but not credited in wallet transaction was successful in NetBanking but at last it's showing transaction failed in application.
                                      Zebpay customer support has been notified about the posted complaint.
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                                        Pradeep1388
                                        Jun 10, 2021
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                                        Website: zebpay.com/in

                                        I deposited 50000 on June 9, the amount was debited from my bank account, the balance was supposed to be updated within 15 mins but has still not been updated in zebpay.

                                        I have raised the ticket (#505363) but the issue is still not resolved.

                                        They have not even mentioned the reason for this error, Please help me get my money back.

                                        Ticket ID: 505363
                                        Zebpay customer support has been notified about the posted complaint.
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                                        FYI, there is still no response on the complaint
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