[Resolved]  Zerodha — account not opened from past 11 month.

Address:

Zerodha, #153/154, 4th Cross, J.P Nagar 4th Phase, Opp. Clarence Public School, Bengaluru - 560078, Bangalore, Karnataka, 700068

Hi

I requested for the opening of an account on zerodha portal on 22nd nov. 2018 and made a payment of 300/-. Due to some issue which is beyond my knowledge, account could not be opened. I requested your office to help me with this matter. My relationship manager "subhankar chakraborty (Ph. [protected])" told me that physical document needs to be picked as the error is beyond the control of the it team. After much followups and requests, document pickup was done after 11 months i. E. On 9th october 2019. After the pickup of documents, 2nd phase of followups started. Recently i have received a mail stating that i have not submitted my pan card, adhaar card and statement of account from your customer care with guidance that i should contact my said relationship manager.

I called up relationship manager multiple times and could succeed talking to him on 23rd evening. He told me that irresponsibly "sir aapne document nahi diye honge". I told him that, all the three documents were given as per the requirement of person came to collect the document. Just and irresponsible behaviour and the endless wait started again. Just before writing you this mail, i called up my relationship manager and he did not pick my call.

Out of frustration, i put it on twitter of nithin kamath and zerodha. Regret nobody is bothered:

Request:
Take suitable action against relationship manager
Open my account immediately.
Suitably reimburse me for mental agony.
I will not pay a single penny for next year as its been 1 year that my account has nto been opened and money has been deducted.

Your customer
Sumit hans
+91 [protected]