Zerodha Complaints & Reviews

I have seen a difference in drreddy chart for 28th jan.
On 28th jan 2019, day's low for drreddy was 2597.05 according to nse website & other websites. But in zerodha kite it is showing as 2598.15.
I want to know that why is this difference? Is there any difference in other charts also, if yes why?

Attached is the view of zerodha site & nse site on 28 jan 2019.

No body clearly dosen't know what that are talking about when you call zerodha helpline with query they just suggest you to make a token on zerodha support and when you do that they give you a # reply which dosen't give you any proper information about your problem and then they again suggested me to call zerodha helpline and from there they recommend me to make another toke
So right now i am running in a loop since 1month

Bappi kuri
[protected]
[protected]@gmail.com

I have recently become a member of the Zerodha family, due to the excellent reviews and recommendations of many friends. I have been earlier trading on ICICI Direct, and wanted to try out this new platform. I wish to submit that my experience with the Kite Web platform has not been as expected. There are technical glitches which were communicated to Ms Sagarika, who is my support officer, but she could not help and directed me to the technical team, which again could not resolve the issue. The problems are as follows:
1. The Kite Web Platform does not auto update itself after I have placed the orders. To view the updated orders and positions, I have to log out and log in each and every time. I have tried Zerodha Kite on Chrome, IE and Microsoft Edge too. But the problem still remains. My Laptop is running Windows 10 without any problem so far, and is completely updated.
2. I faced a peculiar problem today, wherein I had placed a sell order of 200 shares of Mindtree at 10:16:18 (for shorting), which got Rejected. After that I placed a buy order of 50 shares of Mindtree at 10:35:53, which was completed. These I sold at 12:33:41. The progress regarding these orders was not immediately available on my webpage as the site does not auto-update itsel[censored]nless I log out and then again log in. However towards the end of the day 50 SOLD shares started showing in my Positions Tab. I was completely unaware of these shares as I had never placed a shorting order for them. At this stage it was too late and due to this being a intraday trade, I suffered a loss of Rs 1800. If you see my trade book, then a sell trade of 50 shares has been executed at 10:17:33. I am a complete loss to understand that when there was no order placed at this time, then how the trade has occurred. This erroneous trade has eventually resulted in a loss of Rs 1800 to at the end of the day. I also wish to submit that the an order placed by me at 12:33:41 for selling of 100 Mindtree shares is erroneous, as I am 100% sure I have placed a sell order for 50 shares only, which I had bought at 10:35:53. This can be confirmed from the Trade book which shows 50 shares sold at 12:33:41. There is some serious issue in this trading platform. It is imperative to give due impetus to this issue and initiate a refund of Rs 1800. Had I been involved in a trade of higher amount, the loss could have been disastrous.
I have been trading on ICICI Direct earlier from the same laptop, and never ever had any issue of such kind.
Hoping for an immediate resolution,
Baljinder Kaur

Hi team,

I have been following-up with zerodha almost 3 weeks but i dont see the poa are getting updated. I have called my representative almost many time and he does not pick my call as well. When ever i call customer support and ask them the status of the ticket they reply me stating that this has been escalated and you will be contacted shortly, but i never receive any call from any one.

This is too much, i have a proof that poa has delivered but its taking 3 weeks for zerodha to get it updated.

Ticket # in zerodha - #[protected] – poa updation required.

Can someone help me please.

Thank you!

Dear all
Today i am trying to open new demat and trading ac in online platform. But system is showing date of birth is not matching, but i have entered date of birth correctly to many time as per pan card. But rs. 500/- debited without ac opening. Please open the ac or return the 500 rs to my ac. Please do on urgent basis
Maruthi prasad mallineni

As I was about to open account.bt failed from u r site. I swiped my card against account opening procedure Rs.500 now I want it refund. otherwise I"ll take legal action against u r organization. date[protected]. I request to pay the refund back . this is rediculus no one is taking phone calls also to answer. bt I would be appreciate if I will get positive response.

Hi,
This is my 5th complaint and i am not going to stop unless zerodha call's me and refunds my 500 which i paid for account opening and account didn't open due to technical issues of zerodha. I would like to inform everyone that zerodha customer service is very bad. They will only help you to create the account once its created its done. Zerodha doesn't care for existing customer. They only concentrate on new customer till the account is opened.

Hi,
Today morning at 9:25 i placed an order for a trade to short sell, and the market moved up, so i had to get off at a loss of 1500 rs. But couldnt place a order as it continued to timeout. And then i made a call to zerodha which they answered after a wait time of 4-5 mins. I was forced to ask the agent to buy the lot and square the trade off. And by then i made a loss of 10500 rs. Please advise how can this be resolved and who should own this loss.
Thier system is stil not up and i was told we are looking into it.

I have still not received the login i'd and password since 10 days after doing the online process 3 times in total.

I am getting different opinions on my account opening process from different people within zerodha.

The sales executive assigned does not pick up calls or respond to messages also anytime. There was a ticket raised from your end for a call back but there was no call back received or message from his end. He does not know the process how it goes for account opening at zerodha. His senior akshay promised me i will get the login credentials by evening but that evening has still not come

I also asked call back from the manager level but still not received.

Account opening charges were taken from me on the first day itself.

This is pathetic service given to me at the start of it all and if i am going this type of service i wish to discontinue at this moment itself. I am investing some money with you and if this is the service i am not interested in your company.

#[protected] this is my complaint number and i have not received any email or any call. No one is bothered. Just get a reply here that your case might have been solved a representative will contact. Nothing happens. As i have already mailed many times plus complaints over here. If my money is not refunded then i will take a legal action against zerodha.

I have send my poa to zerodha head office address as they said to me on 21/12/2018 through dtdc courier service. As per tracking details by dtdc courier service the documents are received by zerodha on 26/12/2018. After chatting with their support team they assigned me a ticket regarding my complain, it has been passed 4 day after receiving my poa but still it was not updated in my account. I not able to sell my stock. I am very much disappointed with my first experience with zerodha. Any one can help me please

Dear sir,
I have payed 1800 rupees to zerodha for trying to open account with zerodha. My account never got through and zerodha refunded 1300. Now they are saying they only got 1300 from my account till date. I have all the proof from bank and gpay payment receipts. I submitted all this to zerodha still they are not refunding my 500 rupees. The marketing executive also stop responding my messages and quality team doesn't reply on email.#[protected] this is the request number. Please guide me.

As the poa should not be digitally signed. So i signed and couriered the poa on 21st dec 2018 and it got delivered on 22nd dec 2018 to the office address:
153/154 4th cross dollars colony,
Opp. Clarence public school,
J. P nagar 4th phase,
Bangalore - 560078
And the courier was received by mr. Sealsigen (Office colleague)
But the zerodha haven't yet mailed me that they received or not.
There is no status regarding it.
I booked a complaint on their website too. There is no response regarding it.
Similar i was experiencing glitches while intraday trade.
The site got shutdown for few minutes.

I have sent the poa document and it has been delivered last thursday on 20/12/2018 confirmed by my courier service. Still my poa has not been updated. Its been so many days my trading account is yet not active to sell any shares. My email id registered is [protected]@gmail.com and zerodha client id is br1985.
Kindly update it give the confirmation for the same sson. I have contacted customer support also but no help.

The power of attorney document was couriered and delivered but upon calling zerodha i was told that they haven't recieved it. Its been two days and there is no response from them, i was told that it would take 24 hours to process and update the poa document. I have a significant amount invested and have to sell the stocks bought from it pretty soon. If this is not delt with in time i might face a drastic loss.

Hi, this is vinayak. I am using zerodha from from couple of years, from last couple i was suspicious about additional money deducted from my account. At least from last one month each transaction i am tracking, and to my surprise everyday around 40-90rs is additional deductions from my account.
Zerodha, pls take this matter seriously before such things appears in public platform. I never expected such cheap tricks from zerodha at least. You can contact me on [protected].

Raised a request for dematerialization of my mutual funds in the month of august 2018. Got a confirmation mail stating that de mat provider had requested for switch of mutual funds without my consent or at least a prior intimation. Because of that i had lost inr 3000 app. Due to switch when markets were down. Didn't update my coin platform in spite of repetitive follow ups. The lame explanation being given by the staff would be "only on saturdays and sundays, manually coin platform needs to be updated, so please cooperate (So you want me to come and update platform, and do your work? That's why you are being paid?) unless otherwise platform gets updated, additional investment is not possible. As my platform is not updated, thanks to you, i couldn't invest when the markets were down. No matter what how many tickets we raise, we never get a proper reply. Tickets got closed even before my problem got resolved. When i called, i was being told that"our representative will get back to you with in half an hour. Don't know what happened to so called representative. Employees seem to be pretty much ignorant. Sad to say still my platform ain't updated, representative never call. May god save the customers and bless zerodha.

Dear team,
It's been 7 days running after submitting the request of create account to zerodha.
No body evenly has informed me through any communication like mail or anything that ipv was the problem until i raised a ticket after 2nd day.
Even after completion of ipv 2nd round 2 days overdue but not received any credential details yet.
Horrible slow process with no inimation.
Totally worthless..
I started beliving my money wasted as too much hazardous process with just for opening account with you.
I am not sure how the trades, sqauring off position and money you are handling, thats previously i heard of but now i am also experiencing why cases have been lodged against you.
But i am sure that i am not going to use your platform for trading anymore.
Let me search how to take this issue highlighted to higher escation department.

Regards,
Nabyendu ray
Phone:+[protected]
Whatsapp only:[protected]

Team,

I had done an imps transaction from icici known source to zerodha account
Till now from past 3 days i didn't see the fund credited to my account. I had called them 10 times but it is so slow to respond neither they took care of transferring the amount. I checked with source bank they said it was transferred same day to zerodha yet i didn't see it on my account, please be careful with imps transfer to zerodha

I submitted the required documents along with the two cancelled chque leaves of two times for modifying account details in my zerodha account. First time through online it is rejected stating wrong signature and second time by vising the nearest office which in hebbal, bangalore to check the signature but the representative told today is saturday no staff were there on online so i can't help submit the doc with another signature. I submitted there and he given time till tuesday to update the details, but there is no response from there end. While trying to login from ipv services of zerodha error coming unable to save while verifying.