Zerodha Complaints & Reviews

I am just open my account in zerodha on 26/09/2018 which i pay rs.300 as account opening fees online but i now i want refund i do not want their service so they are refunding my money. And told by there customer executive that we will not refund any money. My trading id and password not yet generated not my kyc verification is done. I do not want to open my account in zerodha and now i want to claim my refund.

I am want refund of my rs.300 thats it.

Sir, i am trying to contact with customer care as well as broker but there is no response from both company as well as broker. I just want to know that wheather my account is active for option or not but till today i am in tension how to confirm. Some time i felt ashamed to be a part of zerodha and on the other hand i feel good. But today i am in tension when even the broker is not receiving the call.kindly tell me what should i do. How i know about the information.

I have to get some information regarding me as i have start trading now.
But there is no response from the other side even they are not receiving my call.
Both customer care and mr. Ankit is not responding. As i have to work in option and i have to get information that whether my account in option is active. So that i can continue trading. So please take a look.

I have requested account two weeks back but stil haven't received account details. On call center ivr keeps asking for 8 digit code which they have not provided yet. So i don't have any way to reach them. This is worst service i have seen. They have charged account opening fees and gave timeline of 48 hours to provide account details. But now there is no way to reach them.

I placed a sell order for 25000 and it got executed as 800+ orders and the app and the site crashed forcing me not to exit my position till square off and was charged call and trade charges or 20 + 18% gst for each of the 800+ orders. Resulting in loss of rs 18000 for me.

If zerodha cannot handle so many orders in trade book why should be the customer be held responsible?

I have applied online for zerodha id with the name of bhagyashri deoghare on 24 th august, 2018. But till date we have not received client id and password. We have already sent poa at your registered address banglore. We are very much dissatisfied with your service. We would not recommend to anyone about your company. Hoping for the positive response from your side as soon as possible.

My current balance is 430. How is my balance automatically deducted?
I pay rs 500 to my zerodha trading account. And purchased 4 shares o[censored]co bank @ 19.70 per share from *cnc*. I sold out 1 share, and remain 3 shares where goes i had no idea for these shares. After that i inform to mr. Rajesh at [protected] and my remain balance is rs. 489. And today when i check my fund balance then i saw it's just rs.430/-.
On 07/09/18 i pay 500 to zerodha trade account.
On 08/09/2018 buy 4 shares o[censored]co bank and sold out 1 share, remain 3 shares where it goes i had no idea not showing in my holding. Then talked to mr rajesh and he suggested to me trade from next monday (10/09/2018).
And today (Sunday) 09/09/2018 my balance is rs 430 without buying of any shares.
Now explain me what happening with my balance.

My id is is-6892 i am using zerodha kite platform for trading from past 2-3 months and was quite happy with there services until i came across a horrible experience where my profitable trade of almost rs.3500/- was resulted in a huge loss or rs.15265/- due to there technical issue and no support from call center and nothing worked and i have nothing left to do but to keep looking at my losses getting increased upto rs.15000/-.

Today dated 5th september 2018 i had placed sell order for yes bank (Eq) at around 12:29:45pm @ 336.85/1000shares and around 12:44:02pm @ 337.45/800shares total 1800shares sucessfuly.

But problem arose when i had put a buy order for the same yes bank shares and it was rejected by zerodha kite with error server not ready. I have tried to execute buy order at around 12:55:19pm/ 12:57:40pm/ 12:59:59pm @ 336.55/- (1800shares)/ 336.65/- (800shares)/ 335.90/- (1800shares) respectively but all were rejected due to there server not ready error and the hight is that there call centeres are not responding when i tried to square off trade by call and trade facility, even support numbers are not responding and this continues till the order was auto squared off by the time price was @ 344.39/- resulted into rs.15236/- huge loss for me.

I request the zerodha managment and team to compensate me with my losses of rs.15265/- + my trade profit of approx 3000/- total rs.18265/- compensation at the earliest.

If this matter is not taken care at urgent basis will result in to complaining me to sebi console about the same.

Awaiting for your positive and earliest response...

Regards,
Id - (Is6892)
Ashish

I have already sent poa document & delieverd to zerodha and (I have confirmed from courier services). Its been 7days the poa is delivered to ur office but still not updated i cant see my demate holdings.. I already sent my tracking details to [protected]@zerodha.. Till now my equity delivery sell trading is not working. My rs 3000 is already blocked in it. Resolve it as soon as possible

Sir
I have submitted poa. I want to check it's status. Please tell me it's status
Because of it i am not able to view my portfolio. Although i have purchased some shares but they said you will not be able to view your portfolio unless you submitted poa. This is second time i am sending poa. Ist time it was rejected due to some technical reasons.. Please solve the issue so that i can trade
Thanks

Ticket no. #[protected]//

Hi nithin and zerodha team,

This is to inform you that my ledger is wrongly updated for 24th august. It is showing two entries for exposure margin debit entry. I had 4 lac in my demat account as on 23rd august and today there is an additional debit entry of 172813 rs as stated earlier. Because of all this my funds withdrawal request of 12000 rs got rejected saying insufficient funds. Please check and correct this as i am trading in futures with zerodha for last couple of years. If any artefacts required i will provide. Look forward for your quick response. Thank you.

I have raised withdrawal request for amount of rs. 25000/- yet i have not received amount in my bank account,
I have raised two tickets to zeerodha support i. E [protected] – i & [protected] – i yet i have not received this amount and zeerodha support team closed this ticket without fulfil my issue or not inform me regarding same,
They kept my money in their account

Regards
Sagar
[protected]

I have applied online for zerodha id with the name of shama gumber on 11th august, 2018. But till date we have not received client id. We have already sent poa at your registered address banglore. We are very much dissatisfied with your service. We would not recommend to anyone about your company. Hoping for the positive response from your side as soon as possible.

The company maintains customer portfolio of shares and transactions detailing speculation, short or long term etc. There is a discrepancy in my tax p&l report in long term transactions which i reported to the company on 24 july 2018. Two shares gokul and gokulagro sold from long term basis are not duly reported in the above mentioned report. This is important as i prepare my tax returns for fy2017-18. But after calling several times, and raising multiple support tickets and a chain of messages thereof, there has been absolutely no reply for the past 3 days from the company. As this is tax season this complaint should be treated on a priority basis but zerodha cannot seem to be bothered so i am registering a formal complaint. For a company that avoids live human contact with its customers, it is essential that such requests are taken care of in due time as required.
Name: paresh r kapadia
Client id: dp1965
Support ticket no.: #[protected]
Ticket raised date: 24 july 2018

Today one of support team guy called regarding complaint which i raised regarding technical issue which i faced on 13th July by which i went up loss by more than 30k, His name was Srini from support team, He stated that error 504 will be from my system not from there server, which i tried explaining about what is the error actually states

1. He told that it was my internet issue by which i got gateway timed out problem, But if my Internet is not working how will my web page will load and show me Gateway timed out problem.

2. When my web page able load and showing target server is not responding (Zerodha) then only i will get gateway time out issue.

The support team itself don't have proper idea about technology, He is just started arguing with me for no point by which i ended up my call because it is just wasting my time.

Hi,

Today when I was doing my trading my account got logged out and then I tried login again but it showed Gateway timed out. I have called and asked them to release but when I returned to my ID it was ended up in negative. But initially it was in positive figure. It was clear zerodha issue by which i missed out big profit which they need to lookout and solve my query.

By Zerodha technical issue customers are facing problem

Punith
+ 91 [protected]

I was opened an account with zerodha and i submitted forms by digital sign and they allotted id WD2080 . And i purchased shares and i send POA hard copy two times and courier delivered .After receiving POA they rejected multiple time saying sign not matching.I am not able to sell shares and they are cheating customers .Waste service providing by zerodha.

Hi Zerodha,

I have faced worst service from zerodha, to open demand account they are asking hell lot of documents after submitting all the documents still not opened the account?

Registered emailed: sumith.[protected]@gmail.com

When it will be opened? u Charged 300 rupees why ? then return back if not going to open.

Contact person was ranjith No help was given and no resolution taken
ranjith.[protected]@zerodha.com

Thanks
Sumith

Hello, I want to divert your attention towards my case. I have already sent POA document & delieverd to zerodha (I have confirmed from Courier Services).
But Till now my Equity Delivery Sell Trading is not working. My Rs.10000 is already blocked in it. Please provide or i will move to SEBI against your slow process. Resolve this matter on urgent basis or i will move my complaint to sebi regarding this issue.
If you are not able to provide services to your customer then close your firm and move on.

This company is unnecessary harassing me after taking the Rs. 300 account opening fee. Every time they email me that my Pan card copy is not clear. Where in all the copies are very much clear and each and every details are readable. Moreover when their Executive came to collect the documents that time they readily accepted all the documents and never complained anything about the clarity.

Moreover, I never received any call from them explaining anything. They just email the canned responses.

Making fool of innocent people.