Zerodha Complaints & Reviews

Team,

I had done an imps transaction from icici known source to zerodha account
Till now from past 3 days i didn't see the fund credited to my account. I had called them 10 times but it is so slow to respond neither they took care of transferring the amount. I checked with source bank they said it was transferred same day to zerodha yet i didn't see it on my account, please be careful with imps transfer to zerodha

I submitted the required documents along with the two cancelled chque leaves of two times for modifying account details in my zerodha account. First time through online it is rejected stating wrong signature and second time by vising the nearest office which in hebbal, bangalore to check the signature but the representative told today is saturday no staff were there on online so i can't help submit the doc with another signature. I submitted there and he given time till tuesday to update the details, but there is no response from there end. While trying to login from ipv services of zerodha error coming unable to save while verifying.

I have sent hardcopy to them to activate commodity account which they committed will be completed in 48 hrs. Now three days had passed but still i haven't seen any movement. Called support 6 times and all are just putting internal note and committing that it will. Resolve in few hrs but no result. They had really casual approach in dealing existing customers and don't bothered to resolve. No process to expedite such cases and no contact as well.

I am really frustrated now.

Physical options trade not allowed intea day when there is open position
In the month of september i have open position in put i have open position in hexawae put when i sell before expiry two day ago i sold open position higher rate and then endo of day rat was very low so want to to interday buy i am not able take interday opportunity and i lost it and next day further down so double loss.
I didn't get good response from zeroda.
And then after the issues was rasie fom next month they allowed everything.

So this was clean chit with me earlier not allowed now they allowed and try was telling married issues.

Zerodha cant exucute order at time 3.15 after that they squre off order and apply charges of call and trade service. Customer support experience is so bad. Very bad experience and service is so wrost. Also economicaly not good we paid the money for best service as they says but they cant do real their commitment so i requested to zerodha please don't take thus type of charges because it's ur problem not ur because not execute of order is not my problem i take right time to exit my position but technical issue it's ur problem we paid money for best service not to wrost and frustration. Why zerodha facing these many bugs and technical problem many times i read news and opinion against zerodha

Hi team

I sent my dad's "original share certificate" (100 shares - corporate courier) along with "3 copies of drf" & "self-attested copy of pan" via speed post having consignment no - et[protected]in which delivered to zerodha h. O. On 22-nov-2018.

I raised ticket #[protected] on behalf of my dad (User id - gn2169) to know the status of physical shares transfer.

I am chasing zerodha from 26-nov to get the status of physical shares transfer. But everything in vain. It seems zerodha hardly bothers customers.

I hope you will process the form before 5-dec-18 (Last day).

Certified that my son shri ashok kumar kalyan will be as a nominee in my zerodha account. Please enter the his name in nominee column in the appropriate attached form sent by zerodha to me.

(Sita ram kalyan)
Mobile : [protected]
New delhi

Zerodha securities private limited
Dp of central depository services (I) ltd.
No. 153/154, ground floor,, 4th cross,,
J p nagar, 4th phase,
Bangalore, karnataka-560078
Phone[protected],
Email - [protected]@zerodha.com, [protected]@zerodha.com, [protected]@zerodha.com, [protected]@zerodha.com,
Dp id 12081600 client
Id
11832982 sex m dp int ref no gi9724 a/c status active a/c opening
Dt
16-nov-2018 purchase
Waiver
Y
Bo status individual bo sub status individual - resident negative
Nomination
A/c category regular bo freeze status not frozen registered for easi n
Nationality india stmt cycle end of month occupation public
Sector
Closure init
By
Account
Closure dt
Registered for easiest
Sms
Registered
Yes sms mobile
No
#3126 uid rbi ref no rbi approval
Dt
Bsda flag no rgess flag no pledge si flag no email d/l flag yes annual report flag electronic
First holder name sita ram kalyan first holder pan alcpk8266b date of birth 01-nov-1959
Second holder name second holder pan
Third holder name third holder pan
Correspondence address 19/958 jor bagh road permanent address 19/958 jor bagh road
Lodhi colony lodhi colony
Central delhi, 110003, delhi, india central delhi, 110003, delhi, india
Phone/fax [protected] / /
Email 59sr. [protected]@gmail.com
Bank details indian overseas bank bank a/c type savings bank account
New delhi, 110001, delhi, india bank a/c no [protected]
Micr code[protected]
Ifsc code ioba0001812

Nominee name % residual sec flag nominee's guardian details
..
Poa details
Poa master id poa name poa reference holder (1st-2nd-3rd)
[protected] zerodha [protected] first holder
27-nov-2018/cds cdsl cin: l67120mh1997plc112443 page 2418

Hello sir / madam, it's regarding Zerodha poa, I have sent the a copy of poa documents to Zerodha My client id is hj8207, I have sent the copy of selfattested poa to Zerodha and I got confirmation about the delivery ie on 23/11/18, but still im unable to watch my holdings n sell them, kindly help me I have invested around 30k but I'm unable to do anything

Mothersumi company had given the bonus shares for its investor, but your system are not updating on my holdings. When your other peers are already updated. Please update as soon as possible. This will mislead my holding account ledger.

I also seen abnormal behaviour on saturday (03 nov 2018) on your software zerodha kite prices were going up & down where there was a trading holiday.

Please do not mislead your client. Be updated & be user friendly

Thanking you

Hi team,

This is to inform you that i have sent all my documents and paid 300 rs. Fee to open an account.
However as per new company policies i or my dependents are not allowed to trade. So requesting you to send my all documents.

I have requested rahul vishwanathan. He is neither responding nor helping.

Kindly provide a good co-ordinator. Looking forward for prompt action and support.

Shailesh bajaj
[protected]

While bieng opening zerodha i entered a wrong ifsc in the application, it was rejected please tell me that what i want to do to succeed my opening account. While iam trying to solve i didn't getting any idea that how to solve it. So, iam appearing to you please make a solution to open my zerodha. Is any other way to solve please inform me as soon as possible.
Thank you waiting for your reply.

I have submitted online application about 3 weeks ago and posted poa about 2 weeks ago. Upon repeated attempts i have not received any credentials and not getting any status information. I have paid the necessary fee and submitted online application for 2 times. Upon the above extra efforts it doesn't seems to be good to delay in the process. Request you to prioritize the issue and work to give me credentials or refund the money.

My POA and ECN forms were rejected when i sent them for the first time. When i enquired about the details of of the forms the response was very very slow. They're informing me about the rejection of the forms one and a half month ive I've sent the courier. Then i sent the POA and ECN forms again after hearing from them but I'm yet to receive any response from them. I've sent the POA and ECN forms via courier three weeks ago. I'm still yet to receive confirmation from them. The customer care was so good before I opened my account with them but after I opened account with them their response had been very slow to my queries. I'm not happy with their customer care. I've paid full amount for stocks and commodity account opening. Stocks are enabled but commodities have not been enabled because of their delay. I know nothing is wrong with the courier, if there had been they would have called me. I'm sure that courier has reached them, it's only 250 kms from my place to zerodha securities. I hope zerodha improves their customer care for quicker and better response. I hope I get my POA and ECN forms verified quickly and enable commodities in my account. I'm very dissatisfied with zerodha.

I would like to register a official complaint against two of your account managers mr mohit & asif who donot bother to receive any calls nor do they revert back on sms.

I am holding one account as under & one more for which i have been following up for opening/activating the same since last 30 days... It is such a pathetic service of zeroda nowadays that i will not close this account and will also post in public forums for the entire world to know that zerodha is a worthless platform & pathetic service now.

Account no. Yw6094 (Hemant kumar) | (Commodity account till date not opened)
Account no. Tu6291 (Monica kaura) (Account has not been activated till date)

Regards
Hemant monica
[protected] [protected]

I have attempted adding funds through KITE App but it failed repeatedly twice. Money is still not refunded in my bank account. I have never faced any refund issue during payment failure on any other payment gateways hence I am quite worried. Due to above problem I am not even adding further funds for buying fresh stocks. Kindly process my refund request asap. I am attaching snapshot of payment through bank statement.

I have already sent poa document & delieverd to zerodha and (I have confirmed from courier services). Its been 7days the poa is delivered to ur office but still not updated i cant see my demate holdings.. I already sent my tracking details to [protected]@zerodha.. Till now my equity delivery sell trading is not working.

Now after 10 days their sales representative said they were unclear. However, the print and sign both are clearly viable and they did this to not update poa.

Totally disgusting
User name sq8484.
Email [protected]@gmail.com

While i paid 500 and there was no such options during payment to untick commodity market (Which costs 200/500), they seem to have perfect software and network services that they pitch me about their refund policy. Why don't you guys agree that it might have been a technical glitch and i am the victim. I have asked what's rightfully mine and you're no big if you take it from your clients and strip it with your brittle policy that stands your company.

Is this your first impression zerodha?

I m a account holder of zerodha. My user id is yl3513.
I have 2 accounts in zerodha.
I suggest more than 20 people to open account in zerodha because o[censored] r giving a good service.
But now a days ur service is very very very bad for activation of just one commodity segment, i followup last 15 days but no one can complete my requirement, everyday i called customer care they told me today ur segment getting active but still not active, i complete all ur requirement for activation of commodity segment but y take so much time i dont know and no one can followup.
Now i never suggest anyone for trading on ur platform. Really m getting so much frustrate from ur side.

I have sent an account modification form to change my registered email id. They recvd the the form on 4th october 2018 but till date they have not changed it. Its been 5 days now. When i call customer service team they r very rude nd disconnecting my call. I have also sent an email to [protected]@zerodha.com but that department is also sleeping. Due to al this issue i m not able to trade because new password is sent to registered email id. Nd i have lost my both trading password nd registered email password. Plz anyone in zerodha will listen to my plea. Worst customer suport. Plz change my email asap.

My id is db0556
Ph# [protected]

It's been more than 3 months now which i have raised support ticket regarding the issue which i faced on zerodha website by which i have underwent loss by more than inr 60, 000, zerodha people are not at all bothered about customers facing issue because of their website proble (Once it was gateway error and next it was blank chart) its purely their problem by which i have went up on loss of 60k by which i have asked for the refund and they didn't even responding for my tickets and they are closing tickets without my concern. When we called and spoke to the support team they are just arguing for no reason and not ready for refunding the amount which was happened because of their technical problem. I have attached the documents with this complaint which is showing clear bank chart and in mobile which is showing 3 pints low. And this is live market where values will be changing every seconds.
And with another case i have got gateway timed out problem by which i couldn't able to exit my positions. When i called them waiting for representative to connect with me and release my id, by the time when i logged in again i was ended up with loss where in previously i was in positive figure by 22k. At least now i should get proper response to my issue and with refund which i have incurred because of zerodha technical problem

Ticket numbers are #[protected] and #[protected]

Regards,
Punith
+91 [protected]