ZestMoney Complaints & Reviews

I would like to delete my zest account as there were some irregularities in my credit score because of zest money

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I had taken amazon voucher worth 10000. I paid my first Emi of 1705.92 on 1st October 2021 morning but on same day another Emi paid to zest money automatically. Sum of 1234.92
And it didnt got reflected in my Emi plan. Please look through my problem.

ZestMoney customer support has been notified about the posted complaint.

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Address: Bangalore

Hi Team,

I have purchased flipkart voucher from zestMoney mistakenly as i am using this app fot the first time and I was not aware about the app much an I was just surfing the account. There was a option " create voucher" and I was not knowing after clicking it my EMI will get start. The tenure of EMI is 3 months and amount is 15k, total amount is 45k and I will not be able to pay the single amount nor I want to use this voucher. Please help me to cancel this voucher I am not in condition to pay any amount.

ZestMoney customer support has been notified about the posted complaint.

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C

Chatbot

from Vadodara, Gujarat

Oct 1, 2021

My name is Soma Banerjee.
Contact No - [protected]
Loan id - #14AA765B89B5

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Hi,

This mail is from the parents of Ms. Apeksha Roy. As explained in our previous mails in the same string, our daughter Apeksha has been on life support for a few months now. We requested your team that we want to settle the loan taken by our daughter. We also said that we want to settle both the loans in 15k total which we can give as soon as possible.
Even after this, we kept on receiving replies that your team is working on the issue and that it has been escalated. We were assured that all harrasing calls will stop and that all communication will happen through mail.
Even after all this, we received threatening messages on whatsapp. We also received a threatening mail from a agency saying that they will come to our home and demand money on behalf of Zestmoney.
We just want to communicate that this is not the right way to deal with the family of someone who is about to die. We never said that we do not want to settle the loan. Please take action on these developments ASAP and help us settle the loan completely in 15k by next month. We do not want any harrasment in the same matter. Please consider and reply on urgent basis.

Thank you

+9 photos

Nov 8, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: Bangalore Karnataka

I received an used Amazon voucher of 21k and then received a loan deduction schedule. I did not use a single penny however I have to pay back 21k! Raised complaint, no response yet. Reported to cyber crime as well. One agent today spoke to me in Hindi and said that it's my problem.

+1 photos

Nov 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2021

ZestMoney Customer Care's response Dear Deepra,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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ZestMoney Customer Care

from Bengaluru, Karnataka

Sep 30, 2021

Verified Support

Dear Deepra,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward to hearing back from you.

Regards
Redabothu Lavanya
Team Zestmoney

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Address: Village Raniganj Kotwa post Raniganj bazaar ballia up 277208

Website: Zest money

I have taken 2 voucher of Rs 10, 000 /- on 15.09.2021from zest money behalf of flipkart. Now I want to cancel this voucher. I... Customer id[protected] please Help me

Oct 30, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Sep 28, 2021

Updated by Akash Kumar Chaudhari Please help me

Sep 28, 2021

Updated by Akash Kumar Chaudhari Emi bounce ho Jayega please sir help me

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Sep 29, 2021

ZestMoney Customer Care's response Dear Akash,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

Would you be kind to share the details directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Website: zestmoney

My name is Vijay Kumar. My loan id is 8B198994A209. My first installment which was Rs 1638.17 was to be deducted on 5th July 2021 which I paid to paytm on 4th July 2021. Even after that Rs 61.23 has been deducted from my account on 5th July 2021 and Rs 233.77 on 7th July 2021 which is unfair please take proper cognizance of my complaint. My phone no. is [protected].

Oct 29, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

ZestMoney Customer Care's response Dear Vijay,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

As we have checked the reports received from the bank, we tried to auto-debit the amount from your account on the due date, and due to the reason being "Account balance is insufficient", the debit was failed and hence ECS bounce charges are charged by the bank.

We would like to suggest you contact your bank for further clarification as at ZestMoney we do not charge any kind of ECS charges.

Note: We send your debit file to the bank before 3 days of the EMI due date to process auto-debit, if Customers pay EMI manually between these days we are unable to stop the debit process. If you want to pay EMI manually we request you please pay before 5 days of the EMI due date when the auto-debit option is enabled sufficient balance needs to be maintained at least a day prior to the EMI due date.

We would like to suggest you contact your bank for further clarification as at ZestMoney we do not charge any kind of ECS charges.

Please feel free to reach out to us for any further assistance.

Assuring you the best service.

Regards,
Team ZestMoney

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Loan which was closed last December 2020 is still showing as overdue in credit report. And in incred.

+2 photos

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

ZestMoney Customer Care's response Dear Omar,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

Sep 26, 2021

Updated by omar jaleel Registered email address: [protected]@gmail.com
Loan id:
LXCMB[protected]

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Hi, i applied for a Nykaa Gift card voucher of ₹ 4500 through Zest money but i haven’t received the code as well the pin . When i login into my zest money account the loan seems to have been already activated. Kindly help me resolve this issue. Thank you.

Oct 28, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney

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Greetings!

Sorry to bother you. I requested for a simple solution from '[protected]@zestmoney.in' team but what I received is just the unnecessary delay and repetition of same back questions. I don't want to involve you but Nitin and Ankita from [protected]@zestmoney.in team left me with no choice.
Let me give you some points about my complaint.
1.Please refer page number 4 of the attached Cibil report. It shows due amount to be paid which is badly affecting my credit score. I already closed all my loan accounts before end of April 2021 then why I am suffering by decreasing my credit score?
2.At the first instance I provided all information still Nitin was asking same questions again and again which also followed by Ankita.
3.Credit reports are prepared on monthly basis. The report is prepared and powered by Cibil which is part of TransUnion. Report is latest, password and issue details provided, then why Nitin and Ankita wasting time with me instead o[censored]tilising for resolution.

Please look into this and take action ASAP because the time was already wasted by Nitin and Ankita. I don't want to see October month's report with more decreased credit score. I downloaded the report again now and attached for your help.

Nov 2, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2021

ZestMoney Customer Care's response Dear Shaharukh,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Wrong entry in CIBIL report for personal loan taken from Zest Money

I have repaid all my EMIs for the personal loan taken from Zest Money from lender Incred. But they have put wrong entries for Overdue and delay past due. I have followed up multiple times with them on phone calls and also on the mails but they are not responding to my mails. I have even the raised the dispute on TransUnion website but nothing has changed.

+2 photos

Oct 29, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We can understand that your concern is regarding the CIBIL corrections.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Would you be kind to share the latest CIBIL report with us (Not older than 10 days) so that we can have the same review and assist you in a better way.

Please share the report to [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Sir/ma'am,
We have canceled lido learning classes for my daughter and also informed lido learning that we won't be attending classes from July 2020. Also the loan taken from zest money was not applied by us and we were totally unaware of it. Loan Id : F26273DD7641.
We are unnecessarily getting calls and messages regarding the loan and EMI.
So I request that you cancel the loan that we have not taken and stop trying to contact us.

Shaik Abdul Jabbar

Oct 23, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

ZestMoney Customer Care's response Dear Abdul,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Please delete my zestmoney account. Deactivate the account and remove all database whatever i provided to zestmoney. I provided bank statement, i provided aadhar and also pan card. I hope that zest money will remove all the details while they will delete my account.

ZestMoney customer support has been notified about the posted complaint.

Sep 18, 2021

Updated by Raman7788 There is no update from zestmoney team

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Hi Team,

My loan account number is LXBNG[protected]. I have taken a loan of 1.1L on 30-Sep-2019 and the loan was closed in April 2020 and got the closure certificate. After 17 months the record still shows pending in CIBIL records with 6k+ rupees of the pending amount.

I have interacted with 7 different people and am chasing the team for the last 3 months since 02-May-2021 and all I hear is that it will be corrected in 30-45 days.

There seems to be no action even when I raise a dispute from CIBIL's end. The team simply starts ignoring the emails after a response. This is even at the level of their Senior Business Operations Manager, Mr. Tushar Chaudhary!

Oct 24, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

ZestMoney Customer Care's response Dear Casper,

Greetings from Zestmoney.

We can understand that your concern is regarding the CIBIL corrections.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Would you be kind to share the latest CIBIL report with us (Not older than 10 days) so that we can have the same review and assist you in a better way.

Please share the report to [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Dear sir / Mam

My name is Rizwan shah . I have applied for 18784rs of Amazon voucher and my voucher is approved but I didn't get the voucher code when I am clicking on get voucher then I am getting the message ( Your voucher are ready we will email your voucher codes and pin shortly ) please have a look on it .

+1 photos

Oct 25, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

ZestMoney Customer Care's response Dear Rizwan,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: 504, vasavi apartments, chimakurthi, prakasam dist, 523226

Voucher issued redeemed by somebody else

Manu Prasad
Sep 12 2021, Andhra Pradesh
I was issued a vouchers from zest money on September 12th which i was supposed to be used on the amazon website. I wasn't able to redeem the vouchers saying that it has been redeemed into another account. I contacted amazon as well and they said on September 12th the voucher redeemed by an account whose email starts with "p".please consider this and resolve it.

+1 photos

Oct 15, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

ZestMoney Customer Care's response Dear Manu,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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I have currently 4 loan with zest money
3 loans emi date was September 5 and already balance was kept in bank account but the emi debited fro bank account on 6 September. But the loan status showing over due and somany messages coming to me to pay emi again. This is really cheating from zest money. What i can do. Zest money also deducted extra amount of rs 353 from my account on 6 September. Why happened this.

Oct 26, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Hi,

I'm writing this because of the experience that I'm going through to get my account closed. I'm unhappy about my request not being processed properly and it’s still active on my credit file and impacting me.

Regards,
Vishal Desai

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

ZestMoney Customer Care's response Dear Vishal,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Aug 31, 2021

Updated by dv2711 Registered number: [protected]
Email Id: [protected]@yahoo.com

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Vishal,

Greetings from ZestMoney!

Thank you for sharing the details with us.

We can understand that your concern is regarding the CIBIL corrections.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

Would you be kind to share the latest CIBIl report and send it to our registered Email ID: [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Sep 01, 2021

Updated by dv2711 I’ve already shared the latest credit report for this month.

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D

dv2711

Aug 31, 2021

Registered number: [protected]
Email Id: [protected]@yahoo.com

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You took money from my bank account without my permission. I will talk to your customer services care. Call me immediately

Oct 1, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Regarding the Loan ID: 8280B1ADC5C1, of amazon voucher of 8337rs voucger code is-Z4QS-UH3E-BR-NWDK which is showing already redeemed.
please sir i have mailed many times regarding this issue till now didnt get any resolution im once again sending screenshot of the voucher kindly reactivate voucher or cancel the voucher please do needful

sir regarding loan id-F8BA9C802AF3 of 5000rs amazon voucher and
voucher code-BTCM-83SZ-D7-UMFSZ, showing error while redeeming i have mailed many times til didnt get update again im sending you screenshots please sir atkeast this time kindly reactivate my voucher or cancel the voucher and refund the advance emi amount i have paid

+2 photos

ZestMoney customer support has been notified about the posted complaint.

Aug 24, 2021

Updated by Jayabanu till now didnt get any response from zestmoney

Verified Support

Aug 25, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We have reviewed your query and there is a case ID which is already created for the same issue and our relevant team has already replied to your concern, hence we request you to please review the same and revert us with the confirmation so that we can proceed further at the earliest.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We have reviewed your query and there is a case ID which is already created for the same issue and our relevant team has already replied to your concern, hence we request you to please review the same and revert us with the confirmation so that we can proceed further at the earliest.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Aug 31, 2021

Updated by Jayabanu sir i dont know about otger case id which you have told is it zest money case id please let me know but till date i have not got any resolution for my complaint

Aug 31, 2021

Updated by Jayabanu what confirmation i have to give sir please let me know

Aug 31, 2021

Updated by Jayabanu sir i dont know about case id number or and wgat confirmation i have to do please do needful

Aug 31, 2021

Updated by Jayabanu i have already submitted screen recording of voucher code error please cancel loan or reactivate voucher

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L

Ladsim

from Thrissur, Kerala

Sep 3, 2021

Did you share OTP with someone else, over emails or something. My friend is also going through a similar situation with the Zest money vouchers. Please commect me through my email id [protected]@gmail.com

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Jayabanu's [Complaint's author] reply, Sep 7, 2021

sir i contacted amazon tgey are telling i should contact zest money, sir why i should complain in cyber my problem is with voucher which i purchased from zest money now its their duty to give new voucher or cancel the loan, its almost more than 20days till now they are unable to trace the person who has used this voucher

Jayabanu's [Complaint's author] reply, Sep 7, 2021

and i have never shared any otp in any form

L

Ladsim

from Thrissur, Kerala

Sep 3, 2021

Also please contact amazon customer service and enquire about the person who redeemed the voucher. Dont forget to file a case at cyber cell through their online portal.

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 48

Deleting My account

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Double Emi deducted

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Cancellation of Flipkart Vouchers

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Request for support in dire situation [ ref:_00D6F1P9tq._5002xGJGtI:ref ]

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Used Amazon Voucher of 21k

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Voucher Cancel I'd 263767704

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Complaint for deduction of extra amount

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Paid loan still showing as overdue

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Loan activated but haven't received boucher yet.

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All loans closed still showing as due by INCRED in credit report

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Credit score Error

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Zest money loan cancelation

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Delete my details

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CIBIL records not updated properly

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Voucher code

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Voucher issued was redeemed by someone else

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Emi over due even after deducted from bank account

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Account not closed and loan partner account still showing active

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Fraud of my account money

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Voucher code one showing redeemed other one wrong code

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