ZestMoney Complaints & Reviews

I mistakenly put a loan request with zestmoney and also raised cancellation request within 10 minutes about that to them by their chat system they taken my request and said that within 48 hours it will be cancelled we are contacting merchant to confirm, i have not used any of the voucher they provided to me but till now they not gave any respone to my mails and when i try to call him it says extension 8003 or 4 or5 is unavailable. No one is available to take call and give solution to customer.

I am really very disappointed with zest money.

I never placed and used the vochers to place any orders.

I spoke to your customer care agent and logged a complaint to ensure to stop the approval process of amazon vouchers and cancel my zest acct .

But today I received an sms stating emi starts from may 28, though i never purchased any thing from amazon since the credit limit is 15k but the product I want to buy is 15k .

pl call me on [protected] and let me know no EMI is charged and my zest acct is closed asap

Hi,
Am a existing customer of zest money. Last month i applied for a loan to buy a lg led tv from zefo with amount 15540. On 19th april i got sms that my loan has canceled. So i bought tv by using credit card. Then suddenly i got sms on 22nd april 2018 that my loan is approved.

As i do nt need loan any more i asked them to cancel my loan.35 emails send but till now no action taken.
Then suddenly one mail i received from zest support that your order delivered in 2017, so your order completed.

I have applied for loan in april 19th 2018, how come my order delivered in 2017.
Pathetic customer support, even if you called them you can not contact nay one.

I have received the sms that you have pre approved loan of (As a cash transferred to my bankaccount) 23k than i have received the sms that loan is approved and the money will be reflect in 48hrs but still not receive any loan not evena single paisa but i have received the loan agreement through mail which shows the emi details and 1st due is in 28th day of may 2018 how to accept? Without getting loan who will pay emi i have send my nach also try to catch your person through phone since a week no response is phone no are fake than what about zest money i have send all details through mail sent screen shots and through facebook no response do you think this is my only job don't i have any other work please respond try to transferred loan or cancel the loan delete my pl account which reflect in my zest account hereafter i will not come to zest money thanks for the punishment do the needful otherwise i will block nach from bank and not going to pay other zest emi also

I have offer of 33000 credit limit loan. But i am unable to use this loan on any partners of zestmoney. Please help me to use loan amout or cancel my laon, very bad customer support system, not interested to continue with this # offer. Zestmoney should provide best customer support. Iam calling from last 5 days but i could not get any information regarding my loan

Dear sir/madam,

I have applied for loan in zestmoney last month, however i have not received the voucher hence i bought mobile through other shop. Now zest money sending the email to pay emi for the amount which i have not got and the for using the voucher about which i even don't know the code also. When i contacted zestmoney they are asking to contact amazon as voucher issued in the name of amazon to cancel the voucher and when i contacted amazon they are asking to contact zestmoney.

Request you to please help me in this regard

Hi, I requested zest for cancelation of my loan. I haven't purchased any item, but amount Is debited from my bank account. Instead of canceling loan zest is forcing me to accept the loan and pay emi amount. I would like to move to consumer court regarding this issue. No customer service number provided to talk.I will be happy if my issue is resolved

I have apply for loan of 11000 loan on zest money portal. He approved my loan without calling me, then without inform me he also transfer 10000 amount on amazon pay. Few days back i contact to zest money to cancel this bcoz i have not interested purchase from amazon. Please cancel it. Aur ha aise fraud karna band kr dijiye. Call me on [protected]. Muje ye loan nahi chahiye aap jabardasti q mere gale m daal rahe hai. Aur aab batate ho possible nahi b emi cut hone se pehle aap bata natha aise aap ke executive bata rahe h, but aapko call lagta kaha h time pe batane ke liye aur ha mail m likha tha call kijiye vo b nahi hua. Puri recording hai mere pass. Please ye loan cancel kr dijiye muje nahi use karna hai.

Hi applied for loan with zest money for amazon and tbey have given me a voucher of inr 8965 which i m not able to use i tried to call hundred time sent email and they are giving any proper response and tbey sent me a message money will deducted for loan from your account. They are simply saying voucher is used wiyhout any proof. Plz take any strict action

Sir from last 7 to 8 month, i am not able to access loan from zest money via from mi.com. Credit not extended shows.. Why sir tell me the reason.. I am a regular salaried person... Many time i call you but no response.. Why you are not attending call.. It's not good sir.. If i am not applicable for this service then please inform me with reason... Please sir i have urgent need try to understand my problems..
Regards,
Yogender kumar
[protected]

Dear sir/mam,
I recently bought lenevo k8 note mobile with temperglass in amazon with (Amazonvoucher) under emi. I found that it hangs a lot and its gets overheated while using. So i decided to move the issue with the lenevo service center. They accepted the issue and they insisted me to buy new screen guard. I too bought it. Now the same issue persists and i have to restart my mobile again and again to solve the issue.. Again i took this issue to the lenevo service center.. They said that it can't be solved and there was no proper response from them and also amazon customer care. Please help me to solve this issue or else replace the mobile with newer one.

Thanks & regards,
Ethiraj. G
[protected]

I am one of the existing customer of yours and have never been satisfied with yours services from the day one.
I was payed my full n final loan amount last month on 29th nov 2017 but still i received everyday payment pending reminder from your side.
I am trying many time to contact with you on your given no. [protected] but alway i receive msg all are executives are busy. Your executive who's reminding for payment personally (On call) she said that paid amount was full n final amount for your loan.
Your executive even don't have manners to talk. I am very clear from my side that i am not going to pay any amount now because executive clearly mention me that u have clear your dues successfully.
Last time i am going to request to you to please issue my noc & update my cibil score as soon as possible.

Regards
Mukesh kumar
Contact no. [protected]
Email id. [protected]@gmail.com

Hai team
My mail is is [protected]@gmail.com

I am one of the existing customer of yours who have never been satisfied with yours services from the day one

However after reciving and damage phone sent mail video of the phone screen shot

Support team played stateing delivery guy trying to contact no response after a debate of 1 month i end up saying will pay the emi cause it my effect the credit score as you people are helpless

And i was the person who used to ask an gentle reminder payment link to make the payment as there was no auto debit when called up for same informed issue from my end

How ever took this # to

And after some days phone stopped working when call and complaint said now can’t take back due to company polices etc

I stopped paying emi then got call informed that last to month emi will be waved off but still no update and when called now for same saying no update related to same

This is height to fool customer to sell defective products as in an name of emi with out credit card

Seriously a # and fake services i would go to all digital level to say don’t trust zest money as it’s help less ruthless

How does this company even exists??? Inspite of repeated mail to them regarding updates on my order and their so called vendor partner not answering, even though i have made a down payment, they do not have the courtesy to reply back to the mails i send them. And they do not have any contact number which is operational for us to speak directly to the company. Very bad.

I have ordered for i phone 6 64gb and they said that the phone is not proper because of some internal issue so they cancelled my phone then again i have ordered for i phone 6 16gb so instead of sending the 16gn they sent me 64 gb phone and now i am facing the problem when i have visited the apple store the guy told me its 64 gb i said no its should be 16gb then i have email ZEST/OVERCART to look after this as i have already paid 4 emi the overcart rep AMAN told me that they will c what is the best they can do and its been 1 week no one even bothered to call me or nor zest as well as its there mistake first they sent me the wrong phone and they are charging me more money.

i will dispute the charges with my bank and will not pay any more EMI till the time they dont help me

My Order ID is :TQ6ECQ-WL7V-UJSK
I cancelled the order on 15th March 2017,
confirmation email from ZestMoney below
ZestMoney via freshdesk.com
15 Mar (5 days ago)

to me
Hi Thani,

Thank you for writing us at Zestmoney

Your loan is cancelled and we already processed the refund it will credit back to your account in 7 business days.

If there's anything else you may like us to assist you with, please feel free to write us on [protected]@zestmoney.in and we'd be happy to help you.

Regards,
Team ZestMoney

It is now 5th working day and no trace of refund into my bank account and no reply to multiple email sent to [protected]@zestmoney.in.

I am very disappointed and you have no rights to hold my money

In spite of many reminders and trail mail, there was ecs mandated on my bank account, i had already cancelled the order and all delay was from their side but still, there was an ecs hit on my account for emi of rs. 2446. On 27th feb 16 which was rejected.
This business in name of startup had started misleading innocent people and cheating on them,