ZestMoney Complaints & Reviews

Address: Arjun Nagar Delhi Road Hapur Uttar Pradesh

My self Pawan Kumar I have purchased a amazon voucher on Zest money of Rs 4892 on 01/07/21 which is approved but I have not received the voucher code and pin yet
An error occurred when click on generate voucher that "your voucher is ready and will email shortly "
it's passes 4 days time but I have not received my voucher pin yet Rs 4892 is already deducted from my credit limit
I already contact customer support team it says that voucher pin will email within 24 hours but it passes more longer time than usual, I have urgent need of voucher
Please approve and send that voucher as soon as possible

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Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Jul 05, 2021

Updated by Pawa1009 Register mobile number is [protected] email id is [protected]@gmail.com

Verified Support

Jul 08, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us.

Please be informed that we tried reaching you to your registered contact number but unfortunately we couldn't get through as there was no response.

However we can see that your query pertaining to Amazon Gift Card for the amount of Rs.4892/- has been resolved from our end and the EMI date for the same is also schedule from next month onwards i.e 5th of August 2021.

Since we believed that your issue has been resolve due to which we are closing this case from our end, hence please Feel free to contact us if you need any further assistance by sending an email to [protected]@zestmoney.in

Assuring you the best of services.

Regards,
Manoj
Team ZestMoney

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H

HIRAK KUMAR MAITY

Apr 8, 2022

Voucher code and pin generated and Loan account has been activated and also loan agreement sended but no voucher code and pin send me on my register email or mobile no. What to do. Please solve my problems.
My register email address is hirak.[protected]@yahoo.in and my register mobile no is [protected]
My name is ISHA MAITY

Amazon voucher issue - Comment #3982330 - Image #0

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Address: FATHEPUR, FATHEPUR

Pan card number is typing mistake plz help change the pan card number ELNPB9041J correct

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Hello,

Concerned regarding double debit against your Loan ID: 6LDL1AAISABK.

The amount was debited twice on June 5th. Zest said they have initiated the refund. I have received half of the amount. I am waiting for the rest and the only update I get from Zest is that it has been forwarded to the concerned team. Furthermore, I have already provided all bank statements and receipts from the side.

Even the customer support team only speaks Hindi, despite selecting English language. And the call ends all the time that I have to send the bank statements.

Please help me resolve this ASAP. Now the next month's EMI is due.

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

ZestMoney Customer Care's response Dear Taniya,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us.

Please be informed that we tried reaching you to your registered contact number but unfortunately we couldn't get through as there was no response.

However we can see that you have raised the issue directly to [protected]@zestmoney.in which is the mail id of our Nodal officer, hence we will help you further with your issue on priority and we will revert with an update directly to the case that you have raised.

Assuring you the best of services.

Regards,
Manoj
Team ZestMoney

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I have applied for amazon pay gift voucher... Loan has been approved but did not get the voucher till now

Mob [protected]

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

ZestMoney Customer Care's response Dear Biplab,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us.

Please be informed that we tried reaching you to your registered contact number but unfortunately we couldn't get through as there was no response.

However we can see that your query pertaining to Amazon Gift Card for the amount of Rs.3000/- has been resolved.

Since we believed that your issue has been resolve due to which we are closing this case from our end, hence please Feel free to contact us if you need any further assistance by sending an email to [protected]@zestmoney.in

Assuring you the best of services.

Regards,
Manoj
Team ZestMoney

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B

billu0906

from Siliguri, West Bengal

Jul 5, 2021

really i am very much satisfied after lodging complaint on it i have got coupon after 24 hrs from zestmoney

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Pawa1009's reply, Jul 6, 2021

Sir mene bhi 01/07 ko apply kiya tha but voucher abhi tak nhi mila aapko kitne time bad received hus voucher

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I applied for amazon voucher and the loan is sanctioned but when i click the get voucher button it is saying that your voucher code will be sent to mail shortly...but it is not sent

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Hi I have applied for the zest loan voucher from amazon for 3000 rs still now I didn't get any voucher or the code and the pin from zest as there is been more than 24 hrs. passed no proper response from the customer care or the zest team kindly please activate my amazon voucher code or please cancel my loan application from zest kindly do the needful

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2021

ZestMoney Customer Care's response Dear Pavan,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Someone used my vouchers how can i pay for those till the issue is resolved please cancel my nach..

Aug 5, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Jun 28, 2021

Verified Support

Dear Naveen,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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Chethana s

Aug 7, 2021

Plz help on this issue document attached

Fraud done by someone - Comment #3873921 - Image #0

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I have an education loan with zestmoney of emi 4483 and I am paying my monthly emi regularly from past 5 months and I opened my zestmoney app to pay my july emi it is showing as 7069, I don't understand why they are charging 2626 rupees extra on my emi even though I am paying regularly.

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2021

ZestMoney Customer Care's response Hi Ramesh,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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D

Divyanshu saksena

Jan 29, 2022

Hello
Want to report some kind of fraud is happening
I took loan of amount 34000, my emi is 4198.73rs which is clearly mentioned in loan agreement i still have 7 days before due date
But when last night I checked on zest app it shows more than 5000rs because due fees
So today I tried to report it to zest but in return zest helpline care threaten me to pay no matter whatever the amount

Fees Due charges - Comment #3950824 - Image #0

Fees Due charges - Comment #3950824 - Image #1

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Address: AT POST WAKURDE BK TEL SHIRALA DIST SANGLI

Dear Team,

Need to help update muy KYC for fresh number because old number missing and when i am tried to new fresh log in with my KYC get the error same.

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Jun 23, 2021

Verified Support

Dear Maneshailu,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

Regards,
Team ZestMoney

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M

Maneshailu

Jun 23, 2021

Please check with my aadhar number
[protected]
Also Pan
BKEPM8536J

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Address: at post nidhona, tq phulambri aurangabad 431151

Even though my February and March payments were paid on time, I am showing late payment in cibil so I am sending a report that cibil score is 704. I kindly request you to complete my problem as soon as possible.And if my problem is never completed on time then what is the benefit of not paying the next installment if my cibil score is reduced by paying the installment on time
Expect an early reply from you
Your customer
Sunil Dulot
Mo.[protected]
Documents password
03071989

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

ZestMoney Customer Care's response Dear Sunil,

Greetings from ZestMoney!

As discussed on the call we would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mailbox for the same.

Regards,
Team ZestMoney

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Address: [email protected]

I have an account with ZestMoney. For some reason they have wrong PAN Card details on my account. I have been trying to Update my PAN card details but they are refusing to do that. I am not sure what can I do. I think I should just stop the Payments. After all I wont be Liable as I am not the PAN Card holder.

Aug 5, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

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ZestMoney Customer Care

from Bengaluru, Karnataka

Jun 17, 2021

Verified Support

Dear Ppswalia,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide write to us at [protected]@zestmoney.in and explain the issue. Please share a copy of the correct PAN Card for verification and correction since this mandatory.

If you have already written to ZestMoney, then please share the case id so that we can check and update you.

Regards,
Team ZestMoney

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Address: Indra Nagar New Colony loco Road Bholepur fatehgarh

I already pay my all EMI'S on time but its still showing in my CIBIL report its ongoing so please take needful steps related... I will claim defamation that zestmoney has not updated CIBIL yet, tell me which is the principal right, Rs 25559/, when I have made full payment, principal is write loan id EHJS351372

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Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2021

ZestMoney Customer Care's response Dear

Greetings from ZestMoney!

We apologize for the delayed revert. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mailbox for the same.

Regards,
Team ZestMoney

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Address: Bangalore

I have been trying to contact ZestMoney.

1. They attempt to deduct amount on wrong time: My loan EMI was supposed to get deducted on every month of 5th. They try on 6th, 8th, or 10th instead of deducting on the mentioned time - if asked their server was down

2. The emails I send to them rebounds: they say their servers are down

3. Maintenance of low balance: Even though having right amount on my account, if my bank's server is not working or their server is not working - we get charged saying "maintaince of low balance" - even after sending emails multiple times with the bank statements - they reply "low balance"

4. They attempt more than once a month: as mentioned my EMI date is on 5th of every month after deducting the amount on 5th they attempt often: when asked they say - they have no records; but they bank put ACH RTN charges

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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Address: Bangalore

I had applied for a personal loan in December 2020. They have activated the loan now in June. I dont need the loan. I have requested them multiple times to cancel the loan and not credit the amount to my bank. But there is no response.

Regards
Rishikesh Murgunde
[protected]@gmail.com
[protected]

Aug 6, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2021

ZestMoney Customer Care's response Dear

Greetings from ZestMoney!

We apologize for the delayed revert.

We tried reaching you on your registered phone number, however, we were unable to connect with you. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mailbox for the same.

Regards,
Team ZestMoney

Verified Support

Jun 20, 2021

ZestMoney Customer Care's response Dear Rishikesh,

Greetings from ZestMoney!

We apologize for the delayed revert.

We tried reaching you on your registered phone number, however, we were unable to connect with you. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mailbox for the same.

Regards,
Team ZestMoney

Verified Support

Jun 20, 2021

ZestMoney Customer Care's response Dear Rishikesh,

Greetings from ZestMoney!

We apologize for the delayed revert.

We tried reaching you on your registered phone number, however, we were unable to connect with you. We would like to inform you that our team has reverted to you on your registered email id on[protected] for case id[protected]. Please check your mailbox for the same.

Regards,
Team ZestMoney

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Dear Sir,

Zestmoney company is send the nach mandate, i already have sufficient balance in my account . From my bank account 2 time 295 rs debit against NACH MANDATE return, i always successfully paid EMI on time. I paid my last emi 5th may 2021 of 1282 rupees.

Now i have two emi's to be paid 1044 and 1282. I have sufficient amount to deduct. Now my question is why there is a nach mandate fails in my account...

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru

I created the Order with Id #[protected] on Amazon in the morning today and opted for Zestmoney for the amount of 48290. I got the repayment schedule also from zestmoney but I still saw my Amazon Order was waiting for Payment Confirmation from zestmoney for long time.

Later, the order was cancelled because of this delay from zestmoney and I have to work with zestmoney the wholeday since morning 11AM to complete the cancellation. This is still hanging and one of them is asking to send the order cancellation email and other is saying to wait for 24 hours. I have never seen such very worst service from anyone till the date.

One person from them even told me that the loan is cancelled in the morning and asked me to login to my account to confirm. I immediately replied saying it's not done. No one even called me with status till now.

+3 photos

Aug 7, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Jun 04, 2021

Updated by rakhee63 The issue is still not resolved. The zestmoney team says still need time.

Verified Support

Jun 04, 2021

ZestMoney Customer Care's response Dear Rakhee,

Greetings from ZestMoney!

We are sorry to hear this. We would like to inform you that the loan (id: 117V0431DBC8) for Rs53, 492.00 is in Closed (Withdrawn) state. We request you to check the app on June 5, 2021.

In case the loan is still been shown as Open on the app, then please write to us at: [protected]@zestmoney.in with the screen shots.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney

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I have been a regular customer of zest money, this complaint is in regard of the debit of Rs.295/- ecs bouncing charges from my account. Till date zest money has debited the money four times, I have tried reaching the bank but they asked me to approach the loan company and after which I mailed zest money but they won't refund the money, asking me to approach the Bank. I'm traumatized by this unlawful activities of zest money, they are a wrongdoer deliberately deducting money from the consumer's account.
Kindly direct them to refund the money as soon as possible.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2021

ZestMoney Customer Care's response Dear Prateek,

Greetings from ZestMoney!

We apologize for the delayed revert. We have checked the screen shot shared and would like to inform you that the charges have been levied for ECS bounces by your bank. Therefore, we request you to check the same with your bank. If you need further clarification, then, please write to us at [protected]@zestmoney.in.

Regards,
Team ZestMoney

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I have applied for the loan and the limit is approved for 50k but while generating the vouchers it is showing that it is rejected without specific reason. I am attaching screen shot here. please check and revert.

Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 31, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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Website: ZestMoney

I have taken a loan a long ago from Zest and I have cleared all the dues but Zest did not report the loan closure to CIBIL.

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Aug 12, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 31, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

We are sorry to hear this. We request you to provide a registered email id or your contact number since we are unable to find any profile details so that we can help you better and resolve your queries.

If you have already written to ZestMoney, then please share the case id so that we can check and update you. You can also write to us at [protected]@zestmoney.in or to our Nodal Officer ([protected]@zestmoney.in) for escalation.

Regards,
Team ZestMoney

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1. 22 May, 2021 DEBIT-Mandate fail Chrg txn dt.[protected]Camden Town-295.00
2. Pritam Kumar Customer Id:[protected]Moradabad)

So please refund the 295.00 which is doubled. it would be so kind of you.

Thank You.

Aug 5, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 29, 2021

ZestMoney Customer Care's response Dear Pritam,

Greetings from ZestMoney!

We are sorry to hear this. We apologize for the delayed revert. We request you to share the bank statement for the month of May, 2021 in PDF format with us with the debit, credit and balance columns visible and password if any, so that we may check the ECS charges and do the needful. We appreciate your understanding and cooperation in this regard. Please share the same by writing us to at: [protected]@zestmoney.in from your registered email id.

Assuring you the best of our services.

Regards,
Team ZestMoney

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 51

Amazon voucher issue

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Pan card

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Zest Money Refund not received

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Voucher not received yet

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Amazon Voucher not received

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Amazon voucher not received

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Fraud done by someone

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Fees Due charges

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Need to change KYC to old number missing

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Paying on time to fix my cibil score damaged

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PAN Card Details Correction

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CIBIL & NOC

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Tried to deduct money from my account multiple times

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Not cancelling my personal loan request

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Nach mandate fails

Loan Disbursement & Cancellation both are very very late

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Ecs bouncing charges deducted

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Not approving my loan

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Misreporting Cibil report

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Double Amount DEBITED-Mandate fail Chrg txn dt.05042021-Camden Town

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