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ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Aug 5, 2025

Complaints 1638

Resolved

989

Unresolved

649

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

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ZestMoney reviews & complaints page 49

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Website: Zestmoney.in

I have a approved loan of 20000 /- and requested croma vouchers on 2021
August 15. I got a email telling me that my voucher codes are ready. But when i log in into my zest money account and i dont have any 'view voucher' option i'm getting a msg "your vouchers are ready.I'm trying from 15th august but i did not get email containing voucher codes yet. Please fix this problem, i have to buy something really urgent

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Address: Aizawl

Last month i filed a complain about my negative credit score...i have paid all my loans but still there is an amount pending in two of my loans...due to this I cannot take loan from my main account i.e SBI. Why are there so many mistakes on credit scores? Will deleting my zest account resolve this matter

Sep 19, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: Zest money

My order was cancelled but i m not get back my money

Mob no : [protected]

Showing 18999 refunded on flipkart .
1000 rupees lost

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I have 6 months of EMI with you, on due date it's debited from my account but cibil report showing late payments.i wrote you on this issue for April and May months and you said we will send the correction to CIBIL. but again and again you send report as payment delay in June and July also. your doing fools your customers.with your loan and your irresponsibility i lost my credit score it's dropped from 779 to 693. Still i have 2 EMI's balance to you after that EMI period definitely you will stand me on the road with dress it means poor credit score that may be 500 or 400. Who is responsible for this.can i expect your explanation on this issue.

Sep 15, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: Banglore

My name is Harihar and i got sanctioned for 40000rs and i changed it into 4 vouchers each worth 10000rs, but only 3 voucher codes has been sent to my email and the 4th one is missing .
I tried to view the voucher code from the website of theirs, but such a option is not available on the window.
I tried contacting them through email and through call, but no solution has yet been given

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I have always made payments before the due date and in return I m being given the worst experience. My credit score is fallen to the hole. As per credit report it says I have not paid from past 6months. Is this a ### Joke?

Looks like I am not the only one and have many others and can actually start a campign to sue you.

My name is Nagarjuna R
DOB 19/03/1988

You should be able to find my account details.

Sep 13, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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I am done with my payments regarding on the emi still on my cibil reports it's showing the loan is active on ghalla, nothernnarccap which is from zestmoney. And the company is still deducting the amount from my account. Can you(zestmoney) explain why?

Sep 13, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Hi Team,

As discussed with one of the employees in your company, he gave me a settlement offer and I paid the whole amount for my three accounts in Zest money but still the accounts have not closed till now.

As I spoke to a customer care agent with the same issue. And she said to mail the proofs about payments and links sent by your employee.

I am attaching the proof. Please consider them and close my accounts as soon as possible where it is affecting on my CBIL even after the payment.

+1 photos

Sep 13, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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L

Ladsim

from Thrissur, Kerala

Sep 21, 2021

Did they resolve your complaint?

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I had 3 different kinds of loans with ZestMoney and I have closed all of them around 2 months back and these are still showing on my CIBIL Report. I have send emails to them but no response from them. I am looking forward to get my CIBIL Score in order but they are just not letting me do that.

My registered email with ZestMoney is : [protected]@gmail.com and Phone is [protected]

Sep 13, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Aug 09, 2021

Updated by rsengar The issue is that these 3 loans are getting reported by different names like GHALLA, DMI FINANCE, ASHISH SEC.. I want you guys to get this thing report as you need to report and just don't show pending.

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We request you to please share the latest CIBIL report with us (not older than 10 days) in a PDF format to [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Dear Zest Money Team,

I have Several Time Request You via email Please Settled my loan Or Please Unlock and Extend EMI option I can't Pay Full Outstanding at one Time and Not able to Full payment.. because lost Job... Hospitalized in 3 times...no Income Source ... please listen and Do neefull

Sep 13, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: Noida

250₹ extra has been deducted(stolen) from my account by zestmoney, I have been calling it's customer care but no solution provided by them, they just ignore and lie to me. This is the worst company I have dealt with. Can somebody help to get my money back and secure my account from zestmoney from future robbing like this.

Sep 9, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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Address: Hyderabad

I want to singup but my account is locked help me needfull.

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I have money. I don't want to pay late fee and I don't want to reduce my cibil score. Why are you not enabling your PAY NOW button.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

They replied me on my email complaint. Now my problem has been solved. Zest money is giving good services and customer support is also good and responsive. Just need improvement in make things more fast. Overall good and positive experience from zest money.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We would like to inform you that the pay now option will be available 2 days prior to your EMI due date.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

Verified Support

Aug 13, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from ZestMoney!

Thank you for the valuable feedback.

We are glad to hear that your issue has been resolved from our end. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

Thank you once again! We’re looking forward to making your experience even better in the future!

Regards
Manoj
Team Zestmoney

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I've sufficient money in my account but on zest money its showing "please wait while auto-debit is in progress". Today is last date of my EMI payment. The " Pay Now" button is not working. Please solve my problem. Zest money it's really not fair.

Aug 23, 2021

Complaint marked as Resolved

I also complaint on comany's email. Then they simply called me and while calling they provided an EMI payment link though a SMS. After it they guided me that how can I pay my EMI through that link. After payment they updated the payment details in my zest money account after 1 or 2 days. After all they resolved my problem like this. Their customer support is very good. But need improvement to make your all services instant.

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I got amazon vocher worth 25000/- to buy a mobile
But amazon vocher is not visible but emi details are available in zest money

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Please edit my pan card number

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Address: 151, 3rd Floor, Moksha Mansion, Sarjapur Main Rd, 1st Block Koramangala, Bengaluru, Karnataka, India - 560034

Hii team,

I request you to please delete/disconnect my zestmoney account.
And also delete my bank account details and PAN, Adhar details from your side.. Do it on priority.

I will also register police nc on this case. If you debit an amount from my account, then court and police will be take strict action on you...

ZestMoney customer support has been notified about the posted complaint.

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M

Mushfique12

Jan 14, 2022

They have still not yet taken down the Details

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Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

I don't have a personal loan in DMIFINANCE by zestmoney with loan no DMI[protected] i raised a complaint to remove this loan from my cibil but they are not responding to me

+1 photos

ZestMoney customer support has been notified about the posted complaint.

Jul 28, 2021

Updated by Bhargavsum and my registered mail id [protected]@gmail.com and mobile number [protected]

Verified Support

Jul 29, 2021

ZestMoney Customer Care's response Dear Bhargava,

Greetings from ZestMoney!

We can understand that your concern is regarding the CIBIL corrections pertaining to the loan ID: 338454C3CC15

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney.

Please be informed that as per the update from our relevant team your Loan ID: 338454C3CC15 is in arrears from 896 days due to which it is reported to your CIBIL report, hence we request you to please make the payment towards the loan at the earliest, as once the payment is done the report will get update automatically within the next 30 - 45 working days of time.

Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Manoj
Team ZestMoney

Jul 29, 2021

Updated by Bhargavsum How many times i am telling i don't have a personal loan with no : DMI[protected] with you how can i pay that money i have only consumer loan with you and in cibil its showing personal loan with 19912 sanctioned amount and overdue of 16612 i didn't took single penny from this loan how can i pay the loan why you opened personal loan on me

Jul 29, 2021

Updated by Bhargavsum i don't know which loan you are taking about i complained about personal loan and how can i pay that amount without taking personal loan can you please remove that personal loan from cibil why you are taking about consumer loans

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Bhargavsum

Jul 28, 2021

Because of this loan my cibil got reducing and getting loans rejected please rectify it As soon as possible zestMoney

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Last year (Mar 2020), i have noticed - wrong transaction and irrelevant account was listed in my CIBIL account.

They have promised to correct it in 30days, even after 1year - still my CIBIL is reflecting it. Please find below last confirmation given by Zest

"Dear Venkatachalam,

Thank you for reaching out to us.

We are really sorry for the trouble caused to you due to the CIBIL issue.

We have forwarded the file to the CIBIL team and we will get back to you as we receive any update for the same.

Thank you for being a valuable customer of ZestMoney.

Assuring you the best service.

Regards,
Kumar
Team ZestMoney"

+2 photos

Aug 29, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2021

ZestMoney Customer Care's response Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney

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I was placing and order in zestmoney but the payment was not processed in my tracking but it was deducted from zestmoney. Amount was 8135, now zestmoney is not taking any action and asking to contact Myntra. And mantra has not completed my order.

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