ZestMoney Complaints & Reviews

Address: Pulwama, Jammu and Kashmir, 19230@

Dear sir, thanks for giving me such a approval of my selected smartphone honour a9lte @14999, you have credited me such amount in two vouchers, one voucher of rs 10000, is added successfully in my flipkart wallet but the others voucher of rs 4999 has been deactivated and can't be added in my wallet, sir please help me to add this voucher, so that i can order my phone without any delay... Thanks

Sep 24, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

ZestMoney Customer Care's response We apologize for the inconvenience caused, please write us at [protected]@zestmoney.in from your registered email address so that we can look into your profile and assist you accordingly.

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K

kollu varma

from Hyderabad, Telangana

Aug 28, 2018

Vouchers no SMS
No gmail
Account activeted
8000/-

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Address: 122015

Hi team,

I have been issued with 4 vouchers of all together rs.38000. The voucher code is as follows:
Jc6e-z4ep-3y-dg8r ₹10, 000
Jc6e-z4ep-3y-dg8r ₹10, 000
74wu-gkvm-ar-c52w ₹10, 000
3rfa-7a44-x7-35y7 ₹8, 000

When ever i am redeeming it on amazon it is giving error. I am paying the emi of rs.2778 every month and contacting you guys on chat for help but not getting it. Please get this resolved asap.

Sep 23, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

ZestMoney Customer Care's response We apologize that we did not provide adequate service to you, we have passed feedback to the relevant teams. In regards to your loan, the cancellation request is submitted and currently, our finance team is working on getting the refund initiated for the EMI's that you paid. This will take 24-48 hours and once done you will receive a confirmation via SMS and email. If you have any further inquiries, please write us at [protected]@zestmoney.in

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Address: Hyderabad, Andhra Pradesh

Website: zestmoney

His is venkateswara reddy konda.
Registered zest money mobile number is [protected].
I applied on june 18.
I made a flip kart purchase worth 14000 rs but iam not used any voucher of zest money.
Amount of 1061 is auto debited in my account today (20/08/2018)
Iam already talked with zest money executives please deactivate my account.
They said yes one month ago.
But not cancelled my account.
Its totaly fraud service. Looting customers

ZestMoney customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401107

Website: zestmoney.in

They advertise and do not let you know the complete details of the load once you process your loan then you come to know the extra interest charges; and now I have changed my mind to not purchase anything using their loan voucher and asked them to cancel my account; Its been 3 weeks and more than 5 to 6 calls and email replies they fail to cancel my account.

I am afraid that I will be charged for something which I have not used since they have linked my bank account to this loan I have also contacted my bank to let them know about this and asked them to not accept any automated charges since they activated something called as NACH.

+1 photos

Aug 17, 2018

Complaint marked as Resolved

Got a call stating that my loan has been canceled; Logged on to check the same and seems to be taken care of; Thank you for your assistance. Will keep a close watch if anything changes.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

ZestMoney Customer Care's response Hi Subhash.Das111,

Really appreciate your time on call! As discussed, Your loan application was canceled. Hope your issue has been resolved. Do get in touch if you have any other concerns.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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A

Aftab Afroz

from Ranaghat, West Bengal

Aug 21, 2018

Maine mobile liya hai mara phla EMI bi kat gta hai ac se but abitak koi message nhi aya hai ki mujhe kabtak mobile mil jaega

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Website: www.zestmoney.in

I have bought the flipkart voucher cards (Gift card no: [protected] and [protected]) from zestmoney worth rs. 16000 but now i want to cancel these voucher cards because i don't want to purchase any product from flipkart.
I raised the request to zestmoney for cancellation of vouchers but they are not responding back, even they have not provided any option to cancel the vouchers on their web portal.
I contacted flipkart to cancel the vouchers but they are not accepting my query saying that i have not purchased gift cards from flipkart.
Somehow i want to cancel the vouchers, please help me!

Sep 12, 2019

Complaint marked as Resolved

This has been settled

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

ZestMoney Customer Care's response Hi Pravin Murkute,

We value your relationship with ZestMoney. Voucher cancellation is subjected to the Merchants approval. As an exception, we have taken the request for cancellation of your Loan id 9DC75C5E40D0. We will forward your request and inform you the status of cancellation once we receive an update from Flipkart.

Post confirmation from the Merchant the loan will be canceled which takes around 5 - 10 business days. Please do not redeem the voucher while the cancellation is in process. Once the voucher is redeemed it will not be canceled.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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7

7870592189

from Jamshedpur, Jharkhand

Aug 15, 2018

Dear zest money I request to you
I want cancel my voucher code s flipkart immediatly iam not used that voucher codes because one plus mobile was not sale in Flipkart so please cancel my voucher

So i want cancellation of my orders and voucher codes

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Address: Kurnool, Andhra Pradesh

I hav taken loan for 40k and my vouchers i have got was not getting redeemed i have sent u lots of mails to your helpdesk finally i wanna say that i wont pay emis till u solve my problem im struggling from two months till u guys not yet responded i hav send lots of emails to helpdesk no one reaponding to me im struggling alot and finally decided to not to pay emi till the problem get solve

Sep 16, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

ZestMoney Customer Care's response Hi Srinathreddy660,

Really appreciate your time on call! As discussed, we have shared the voucher codes. Please let me know if any further assistance is required.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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Address: 326513

Website: www.zestmoney.in

My mobile number [protected]
I get 19000rp loan as gift voucher code and pin in two ways.
But at apply time you never show about interest on that shopping...but now you add extra 6000rp on EMI ...it's not valid...pls given details for return your money and close my account...I get voucher today from zest money side in two different mode one of 10000rp and second 9000rp... total 19000rp...
Now they send 1398rp EMI for 18month is very high interest rate in banking sector...RBI rule is very clear...it's not right way ...

ZestMoney customer support has been notified about the posted complaint.

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A

akshya Oram

from Bhubaneshwar, Odisha

Aug 14, 2018

I applied loan from zestmoney for 14999.
That is used on flipkart web site for mobile purchase. But my order had been cancelled. They refunded money to original gift card to zestmoney. But zestmoney did not cancelled my loan from my id. It showed. Plz cancelled my loan from my idea for flipkart.

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Address: 764001

I applied loan from zestmoney for 14999.
That is used on flipkart web site for mobile purchase. But my order had been cancelled. They refunded money to original gift card to zestmoney. But zestmoney did not cancelled my loan from my id. It showed. Plz cancelled my loan from my idea for flipkart. i call to the customer care they take call after 20 minuet . they said my loan will cancel up to 10 days on 10.
08.2018 but after 10 days did not cancel my loan. when i contact them. they said cancel my loan 3 to 5 days. after did not cancel my loan. i contact again they said my loan will cancel in 7 to 10 days and they deducted Rs 295 from my account on 27.08.2018 with out cancel my loan from flipkart. plz resolved loan urgent .

ZestMoney customer support has been notified about the posted complaint.

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Address: 753001

Website: Zestmoney

I had submitted for a personal loan for 20, 000 on 3rd august and it was written that in 24 hrs it will be approved but till now it hasn't been approved i have two previous loan with zest money i have never faced any problem but this time they are very slow i have complained thrice but to no avail they keep saying me to wait it will be resolved within 24hrs. My previous loans are about to complete, i had always paid on time sometime even before time.

Sep 11, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

ZestMoney Customer Care's response Hi Rahul,

Thanks for reaching out to us!

We're really sorry to hear you had this experience. We sincerely regret the delay caused to you. Allow us an opportunity to look into this for you. For privacy concerns, please share your registered email id & phone number through an email and we will take it ahead from there.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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A

Ashwini Bhalekar

from Mumbai, Maharashtra

Aug 13, 2018

Plzz cancel my loan i dont want to take any product i m not in state to pay

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Hi, i requested zest for cancelation of my loan. I haven't purchased any item, but amount is debited from my bank account. Instead of canceling loan zest is forcing me to accept the loan and pay emi amount. I would like to move to consumer court regarding this issue. No customer service number provided to talk. I will be happy if my issue is resolved

ZestMoney customer support has been notified about the posted complaint.

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A

AviNash Sidh

from Bengaluru, Karnataka

Aug 6, 2018

Its showing already used. and I missed the offer which I got in myntra now I need to pay more to buy the item.
very disappointed, am trying to contact zest money through the phone and call not connecting and chat people not giving any proper reply

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R

rishikesh murgunde

Jun 8, 2021

I had applied for a personal loan in December 2020. They have activated the loan now in June. I dont need the loan. I have requested them multiple times to cancel the loan and not credit the amount to my bank. But there is no response.

Regards
Rishikesh Murgunde
[protected]@gmail.com
[protected]

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A

Anikul Alam

Feb 16, 2022

Mera sath fraud Kiya hai gest money se koi Mera loan apply kar liya hai usko cancel karna mai

loan cancel request - Comment #3958402 - Image #0

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A

Anikul Alam

Feb 16, 2022

Mera 2 loan apply hokar hai vah cancel karna mera phone se koi kar liya hai isliye jaldi se cancel karna ho mere sath fraud hua hai

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A

Anikul Alam

Feb 16, 2022

Loan cancel karna hai

loan cancel request - Comment #3958404 - Image #0

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Anikul Alam's reply, Feb 16, 2022

Loan cancel karna hai

A

Anikul Alam

Feb 16, 2022

Cancel

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Address: Bangalore, Karnataka

Website: [email protected]

I want cancel my voucher code s and orders in amazon and flipkart immediatly iam not used that voucher codes

So i want cancellation of my orders and voucher codes
My address makthal
Place makthal
Mahalin nagar district
Telangana state
Plz i want cancel of my voucher codes and loans and orders in amazon and flipkart

Cont act number was protected
Email id [protected]@gmail.com

ZestMoney customer support has been notified about the posted complaint.

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M

Maheprama

from Macherla, Andhra Pradesh

Aug 6, 2018

Not purchased anything in flipkart and zest money is asking to pay emi.

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R

Ravikumar Boya

from Erattupetta, Kerala

Aug 10, 2018

Please cancel my voucher codes flipkart and amazon orders

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S

[email protected]

from Kolkata, West Bengal

Aug 13, 2018

Respected Sir
I kunal Singh want to inform you that I have taken wrong Emi for the mobile of Redmi 5A for 18months i forgetting to see the interest rate for 18 months it is too much for me because I have to pay 2000 more on selling price so that's why I want to cancel the loan please do needful as earliest as possible
Mob- [protected]

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S

Shekh mohammad jishan

from Dhamtari, Chhattisgarh

Aug 13, 2018

Sir mera zestmoneypl active ho gya hai, but money account me transfer nahi hua hai plz help me...

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Address: Belgaum, Karnataka, 590016

Customer id.[protected]
Please cancelled my voucher code in flpkart and amazon i will be apply loan of real me1 mobile in amazon and mi tv in flipkart. I will not use this voucher code.

I will cancelled this buy this product please cancelld my both voucher code. Thanks

Name:- sayeed konnure

Mob no:- [protected]

Address:- plot no 56 bharat colony kanbargi road m. M. Extn belgaum belgaum karnataka 590016

Email:- sayeed. [protected]@yahoo.com

Customer id:[protected]

Dec 9, 2019

Complaint marked as Resolved

Solve my problem

ZestMoney customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by Sayeed Konnure Customer Id.[protected]

please cancelled my voucher code in flpkart and amazon

Verified Support

Aug 02, 2018

ZestMoney Customer Care's response Hi Sayeed Konnure,

Thank you for contacting us. I have raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation. The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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H

hari krishn

from Hyderabad, Telangana

Aug 6, 2018

Sir,
i am eligible for personal loan 26000 rs total process was completed But amount did not credited in my account .when i check in zest money web site active two loans ...please cancel my personal loan did not receive that amount please help me

please cancelled my voucher code in flipkart and amazon - Comment #3175961 - Image #0

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S

Satya Sp

from Chirala, Andhra Pradesh

Aug 7, 2018

[protected] this is my number I got limet I S not US mg that and I just try to do by washing mushing in amazon money not ading not done that's y so I S not interested but money was debit in my account yyyyyy plz slove my probm

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P

pinkygoyal0

from Jaipur, Rajasthan

Aug 7, 2018

I have submitted my downpayment against semester fees of m.tech in bitspilani. from bitspilani i have not received any confirmation .. please refund my downpayment. please do confirmation or refund my amount

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S

Sarah Gopalan

from Kolkata, West Bengal

Aug 7, 2018

Please cancel my application as I do not want to continue.

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Address: Belgaum, Karnataka, 590016

Customer id.[protected]

Please cancelled my voucher code in flpkart and amazon i will be apply loan of real me1 mobile in amazon and mi tv in flipkart. I will not use this voucher code.

I will cancelled this buy this product please cancelld my both voucher code. Thanks

Name:- sayeed konnure

Mob no:- [protected]

Address:- plot no 56 bharat colony kanbargi road m. M. Extn belgaum belgaum karnataka 590016

Email:- sayeed. [protected]@yahoo.com

Customer id:[protected]

ZestMoney customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by Sayeed Konnure please cancelled my voucher code in flpkart and amazon

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R

Ravikumar Boya

from Erattupetta, Kerala

Aug 8, 2018

I want cancel my order in zestmoney my item is not delivered my address so cancel my order or delivery my item

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Address: 784164

Website: [email protected]

Sir,
L have already fillup my all personal data to aprove personal loan for me online dated[protected]. And also reply me by your side through sms that "emi plan for loan #7203277f8733 has been accepted" dated[protected].
And in my zestmoney account
Order id #d8f767c5-ed8f
Show me to wait 24 hours. Also i watting for that. But till now there are no any reply for me.
Plz sir, take necessary action.
I'm waitting for positive reply.

Hemanta saikia
[protected]@gmail.com

Sep 15, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

ZestMoney Customer Care's response Hi Hemanta Saikia,

I have tried calling you but the number was not reachable/switched off. We see that you do not have any Personal loan application with us. However, feel free to reach our customer care for further investigation on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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Address: 395010

I apply for loan in zest money for 35990 for purchase mobile on Flipkart but zest money did not approve loan that time then I purchased mobile in cash after one month zest money approve my loan and send Flipkart vouchers of 35990 and also 7800 intrest amount that was not told me there are 0% intrest add on zest money website now I want to cancel my loan so I mail zest money they replied me and told me they cannot cancel loan kindly help me my registered mobile number is [protected]
and registered email is [protected]@ymail.com

Sep 6, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Jul 27, 2018

Updated by Kishan Borana And I did not sign any nach

Jul 27, 2018

Updated by Kishan Borana I didn't use voucher

Verified Support

Aug 02, 2018

ZestMoney Customer Care's response Hi Kishan Borana,

Thank you for contacting us. I have raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation. The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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Address: Hyderabad, Andhra Pradesh

I was purchased the product 3months back, but emi still not deducting from my a/c. I went to big c store for 4 times. And gave the signature on nach page, but same thing repeated, they are saying that, your nach was not accepted by higher authority. After that few days back i went to big c store to pay the entire bill payment. Sales manager has asked me to call on next day but he didn't picking up my calls. They are not responding. Nd giving us worst service, i never seen this type of serives in my life. So i m requesting you to please kindly solve my issue as early as possible.
Thank you
Srikanth
[protected]

Sep 13, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

ZestMoney Customer Care's response Hi Srikanth,

Really appreciate your time on call! As discussed, we have sent the NACH for verification with your bank and it's in pending status. Post confirmation from the bank, we'll update the status and send you the confirmation email/SMS.

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.

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Address: Sangli, Maharashtra, 416410

Respected I am customer of zest money aka Came down solutions. My monthly premium of month is Rs. 1008, this month my 431 extra money has stolen from my bank account without informing me. How it possible this company without informing me debited my extra amount. Why? Refund my money with extra amount coz is headache . Totally disappointed from your wrist company behaviour.

Sep 2, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

ZestMoney Customer Care's response Hi Nazim Patwekar,

Really appreciate your time on call! As we spoke I have shared all necessary information regarding your refund related query. Kindly provide the Bank statement for further investigation to [protected]@zestmoney.in, so we can look into it immediately and get it resolved. We would love to give you a seamless experience on our website. Thanks!

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Address: Bhopal, Madhya Pradesh, 462003

Website: zestmoney

Hello ZestMoney I all ready inform you to cancel the loan amount through mail & call. This is to inform you that loan amount Rs. 31884/- must be cancelled with immediate effect,
Because i do not give any approval for the same you have taken my account detail without my concert which is a case of 420.
So you are instructed to cancel the loan amount 31884/- immediately, otherwise i will go to police station and consumer
Court to initiate the process.

Aug 27, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

ZestMoney Customer Care's response Hi Ravi Raj,

Thank you for contacting us. As discussed, we've raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation.

The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

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S

Sanjaypriya

from Burla, Odisha

Jul 23, 2018

Why it is still on my dashboard.
You approved my personal loan then put it on my dashboard and then disapproved it after that also it is asking for EMI.

cancel my loan amount rs 31884 - Comment #3163859 - Image #0

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Address: Chennai, Tamil Nadu, 600023

My query was simple regarding the mismatch accounts of my zest. I have sent email (Case #[protected]and waited for response long time and the call support was terrible, they said my "Queue number is 28" and I have waitied for an hour and fedup.

I was planned to buy a mobile for a birthday present and thought zestmoney will be easier and faster. Respond ASAP

Jul 18, 2018

Complaint marked as Resolved

It's been resolved through a phone. Nice support and the caller-agent has waited on call until my issue resolved. Appreciate. But, please ensure to involve more employees for call assistance. It's really bad to be in call queue for hours.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

ZestMoney Customer Care's response Hi Bhuvanesh Sakthivel,

Thanks for your valuable time over the phone and confirming that your issue was resolved. Appreciate the feedback you have shared and we will forward the same to our relevant team.

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M

manish ayaan

from Hyderabad, Telangana

Jul 19, 2018

Hi Team,

i have applied for a loan in Zest and initially they rejected it and i have took a credit card for my purchases but now they approved my credit and i want to cancel the loan please help me

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A

Anandhi Elamurugan

from Chennai, Tamil Nadu

Jul 19, 2018

I can't cancel my order but my money above 10000 has been taken by zestmoney and revoucher not yet been received How can i get my money back.There is also no response for messages and resending voucher code also not processing. How can i cancel my order and get my money back

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T

Tejinder Matharoo

from Amroha, Uttar Pradesh

Jul 26, 2018

I applied for a loan before 6 days. No response from zest money ... Customer care is not gud .. I u don't want to process...then reject me ...I one loan is running from zest money.. first service was very gud ...but now .????????????

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Address: New Delhi, Delhi, 110062

Website: www.zestmoney.in

I had applied for zestmoney personal loan
Of Rs. 42000 yesterday i.e on 13 july 2018 and after verifying my bank account details and everything i got an email and message from you that your personal loan is approved and when i log in to my zestmoney account it is showing that your 1st emi for your personal loan is due in 30 days but the problem is I haven’t received Rs. 42000 in my bank account yet, then how could you deduct emi when you haven’t gave me the money. I have also one more loan running with zestmoney and i was happy with your service but this time i am really upset with this bad service. Help me ASAP or otherwise i have to take legal action against zestmoney. My zestmoney login id is [protected]@gmail.com.
Application id : 1E3335BD3B94
Customer id:[protected]

+1 photos

Aug 25, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

ZestMoney Customer Care's response Hi Prabhash,

Thanks for your valuable time over the phone. We are so glad that you got access to funds. Hope your issue has been resolved. Do get in touch if you have any other concerns.

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K

kannanappusr

from Chennai, Tamil Nadu

Jul 25, 2018

Dear Sir,

Actually i had on issue in upgrade the amount.. wrongly i update the amount at Rs. 6000 i need to update at Rs. 15000/-... Pls upgrade the amount at Rs.15000/- for withdrawal limit.. Kindly to the needful...

Thanks and Regrads,
Kannan. K

ZestMoney Complaints & Reviews

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ZestMoney reviews & complaints page 79

voucher

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I am not able to redeem the voucher of amazon which has been issued to me

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voucher not used but money deducted

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account not cancelled after numerous attempts

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cancellation of vouchers

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vouchers problem

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interest rate more than 24%yearly is very high

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my flipkart loan amount must be cancelled 14999

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loan amount

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loan cancel request

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led tv

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please cancelled my voucher code in flipkart and amazon

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please cancelled my voucher code in flipkart and amazon. I will not use this voucher codes

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about personal loan from zestmoney

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cancel loan

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emi not deducting

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extra amount withdrawal

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cancel my loan amount rs 31884

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longtime queue in call support and no email responses

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zestmoney approved pl loan

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