ZestMoney Complaints & Reviews

I am facing so many problems with zestmoney first they gave me some useless codes after several days of followup it was rectified and now i have paided them on time but they are not giving my no cost emi refund back, its been more than 17 days but still now i haven't received any refund or any update regarding it they are just a name sake but they don't help you i will not recommend this to anyone.

I have applied for voucher code of 8000 rupees, for make my trip ticket booking but now because of some reason I have no use of the voucher for which i want to cancel the loan, but at first they are refused to cancel the loan and then after a few conversations and complaints, I got a SMS on my phone that the loan is cancelled . I am sending the SMS in attachment !! But the zest money customer care are now saying that we have no updates about the cancellation SMS.please don't do this type of misleading.
I have not used a single money of the MMT Voucher. So I am requesting you to take the further action to cancel the loan immidiately . Otherwise I have to go to the police and court against zestmoney.Please Resolve my issue immediately.
email id- [protected]@gmail.com
Phone number- [protected]

My mobile no. [protected]
Email id- [protected]@gmail.com
I have applied for flipkart vouchers of Rs.12, 999/- for Redmi NOTE 6 PRO that's 23rd November sales already over and still Ur vouchers is not working.23rd November Redmi note 6 pro sale is over and after this phone will cost more with Rs. 1000. So that I don't want to pay extra. Now cancel my vouchers immediately before deduct any EMI from my account.

Hi,

I had couple of loans running with Zest Money and one of which was Application ID : AKUG889457 for Amazon vocher. For initial few months they were debeting the money from my bank and later on it got stopped. Couple of month i spoke to some one and paid manually and requested them to have the issue resolved as i dont have sufficient time to go ahead and pay manually and more over talk to some professional people.
Later they never debited 3 months of EMI were in i had Balance in my account.

Now they started to call me for the payment collection however i had explained every issue which is happening with the account to the person whoever called and informed him the plan of action. Post with today on[protected] there was a different lady who called in and i was trying to explain her the same for which she was not ready to listen, so i aked her to proceed legealy for which she response was you dont have money to pay us how can you pay legal fee and she did mention shame on you and other things this which i never understood and i was insulted by that lady over the phone . I did reach back the same number and exchange couple of words but the lady other end dosent have manners how to talk to there customer and she did said the same words again which is not accpectable.

Being a service provider its your responsablity to talk to your customers respectfully and properly. However in my case the mistake is at your end were in you guys have not debited the money from my account and still talk unprofessionaly over the phone with customers, more over i have my bank statment which says there was no EMI reflected for the same and there is no Bounces in my account.

I would request some one to look into this issue if not zestmoney as a company will be lossing customer's and name as well.

I would like to talk to someone form the team before i take further decision on how to proceed with the situation happened to me today.

Thank You.

I will pay 1st instalment on[protected]. (Application no 8318572e137b) but your message
(Emi repayment day
—
Hi yalamanchili praveenkumar, your emi payment is due today. We’re unable to use your nach for auto emi payment this month. Please avoid any penalties by paying your emi today for order #8318572e137b of ₹6670.
—
Pay online
http://nmc.sg/kpY2wl
—
Late payment penalties only damage your credit score, don't risk damaging yours, pay your emi on time.
—
Please ignore if already paid.

I applied for loan for 10000 in zest money but it shows that loan is disbursed but no money has received in my bank account. I want to give a compliant on this site due to privacy violation and fakeness.
But I want this conflict resolved soon and I want my loan back. How can I pay EMI with out receiving loan.This error is showing for me.I didn't want to repay loan if it is not disbursed into my bank account.
Thank you.

Pavani Madhu
15:47 (1 minute ago)
to help

Hello Zest Team,
Greetings !

Thank-you for your email.
When I opted for ZestMoney EMI, it displayed a small note saying that the interest would be credited back after each EMI payment. Also, when contacted your customer care executive, she too confirmed the same and assured me that the offer was going at that moment and eventually I will avail the benefit.

Since a long time my husband, Madhu Chand (madhuchand.[protected]@gmail.com) has been using ZestMoney and he explained me its offers and when I registered myself it showed me offers without any interest, thats the reason I opted for this EMI. If by any chance/reason there is an interest then I will be not at all interested. I dont have any need to buy a fancy item and pay additional charges.

If you still are charging me interest charges, then it is purely cheating and malpractice. Since, at the time of loan application your app didnt show any interest charges. And if you do not reverse the cheated interest charges then i must knock OMBUDSMAN's justice door and narrate my concerns.

Anyways, first things first, here are my proposals:

1. Do not charge any interest charges, if you do so then I shall cancel the product from Amazon or I will not take the delivery. Once the amount gets credited back to Amazon Pay, then you can void the vouchers. Or
2. You can convert the transaction from 6 months to 3 Months EMI. So, that there are no interest charges.

Sincerely, Madhu.
[protected]@gmail.com

Hello Zest Team,
Greetings !

Thank-you for your email.
When I opted for ZestMoney EMI, it displayed a small note saying that the interest would be credited back after each EMI payment. Also, when contacted your customer care executive, she too confirmed the same and assured me that the offer was going at that moment and eventually I will avail the benefit.

Since a long time my husband, Madhu Chand (madhuchand.[protected]@gmail.com) has been using ZestMoney and he explained me its offers and when I registered myself it showed me offers without any interest, thats the reason I opted for this EMI. If by any chance/reason there is an interest then I will be not at all interested. I dont have any need to buy a fancy item and pay additional charges.

If you still are charging me interest charges, then it is purely cheating and malpractice. Since, at the time of loan application your app didnt show any interest charges. And if you do not reverse the cheated interest charges then i must knock OMBUDSMAN's justice door and narrate my concerns.

Anyways, first things first, here are my proposals:

1. Do not charge any interest charges, if you do so then I shall cancel the product from Amazon or I will not take the delivery. Once the amount gets credited back to Amazon Pay, then you can void the vouchers. Or
2. You can convert the transaction from 6 months to 3 Months EMI. So, that there are no interest charges.

Sincerely, Madhu.

When i was submit my voucher on flipkart then
There is a message
"unkwown card number. Please try other card"
What is this
And no one is solving it any costumer care is cut the phone automatically what is the problem i cant understand
The voucher is not reedem
And the voucher is not cancelling what i do
If zestmoney will not follow this i will complaint in court
Understood zestmoney

My emi of rs 3040 was debited on due date but it is not reflecting in zestmoney dashboard. It is showing that emi repayment is late. As it is already debited from my account why should i pay it again. Kindly check and fix this asap. Also make sure my cibil should not get affect as this is not my fault. I have seen some similar complain so i am sure there is some problem on your server. I need a resolution asap. Feel free to contact me.

My emi of rs 3635 was debited on due date but it is not reflecting in zestmoney dashboard. It is showing that emi repayment is late and given 2 days to pay it. As it is already debited from my account why should i pay it again. Zestmoney customer service is very poor. Looks like i did a mistake by taking taking a loan from zestmoney. Kindly check and fix this asap. Also make sure my cibil should not the affected by your mistake otherwise i will take legal action against you.

Dear zest money

I am nikunj kakulal vachhani and my cell nom. [protected] and mail id [protected]@gmail.com i habe complain many times in your help id but they refuse to my complaint they said u cant cancelled vouchers but i told u that ill not purchased any product from amazon or any other online saling company then why should i pay emi or money when ill not purchased this is injustice please cancel my voucher and cleare this matter i dont want thus vouchers before told your executive via mail and on call also

Dearest zest money help desk,

I have not a payment of my order no.#4DC464D10909 in any installment because I haven't this unused loan and also cancel request is must be apply but why should be not a cancellation my loan. So please I have must be requeste to you please cancellation my loan...

FAQ please call me..+91 [protected]

Thanks and regards,

Mehul MODI

I was issued two vouchers from zest money on october 10th which i was supposed to be used on the amazon website. I wasn't able to redeem the vouchers and when i contacted zest money i was told that the vouchers will be cancelled but after a weeks time i started getting emails from zest money about the emi plan for the same vouchers. I contacted amazon as well and they said on october 10 a person called vikas attri has already redeemed those vouchers. I have lodged the complaint in cyber crime as well as suggested by zest money supervisor kamlesh chandelkar.

I have applied for voucher code of 8000 rupees, for make my trip booking but now i have no use of the voucher for which i want to cancel the loan, but they are refusing it to cancel it, saying contact to make my trip merchant customer care, if they allow to cancel, but these are totally
Fraud because the loan is applied by me and i have not used a single money of it, so, you people have to cancel it. If this happens then i am going to file a case against zestmoney. Resolve my issue immediately.
My email id - [protected]@gmail.com

I have applied for a loan amount from Zest money and on October 10 they provided me two voucher codes one for 10000 rs. and another one for 767 rs. which I was supposed to be used on Amazon website. When I tried using the vouchers I was getting error so I cudnot redeemed those vouchers & I sent the screenshot to zest money. Now they are saying the vouchers have been redeemed. When I checked with Amazon they said that somebody called Vikas Attri has redeemed those vouchers. I don't know who this person is & how did he used vouchers issued to me on my email.
Gift card ID :
[protected]
[protected]

Dear zestmoney,
This is my first experience with zestmoney. I had heard a lot about it from people so thought of giving it a try so i applied for an flipkart voucher 22147 rs to buy a mobile bt then i saw the interest is very high although i have not signed the nach yet i want to cancel the application, i have not received any vouchers as well so please cancel the application. The order i'd is #4a490c[protected]f59-96df-f311e0e870ca please cancel my application i don't want any deductions in my bank account

I have got 2 amazon vocher sum of 18, 500/_ from zestmoney. Now i wants to cancell my lone vouchers, i can't use this vouchers code. You can cancelled the voucher before thirty days from the date on which you received it through email. But when i called to customer care they said that you cannot cancell ed the voucher and emi of 1912/_ is deducted from your account. This is really a injustice. Pls help, my emai id is : [protected]@gmail.com or ph no: [protected].

Dear Sir,

I register to Zest money with the Rs12000 Salary for loan purpose but ther rejected the same without any proper reason. When I asked for the same so they provide the 4-5 reason & told that the reason would be 1 of them.

I already chats with the ZESTMONEY HELP they also did not provide any valid reason or did not provide the loan.

I talk to the customer care after 2 days of applying so they told that All docs are verified.

Please do something for the same sir, because I need a loan.

Regards
Pooja,
[protected]

Pls lookout my zestmoney case ref no : #00639247, #00649037, #00667039 on 08/10/2018... Application id : 0b1fa55110f5... My 20000 loan was approved and i got 2 gift vouchers one of 10000rs voucher i successfully added to my flipkart gift wallet but another 10000rs voucher unable to redeem. I am getting error "card or pin invalid" on flipkart every time. Also i contact through via live chat immediately after i received my voucher in zestmoney and customer executive suggest me to try to it reedem tomorrow so i tried on next day but its not working.

Zestmoney mail customer support is very worst i sent them screenshot of error 2 times via email and but no one replied on email then i contact through via live chat again then getting reply from them your problem will solve in next 24hrs but my problem still not solve. I am very disappointed. Now, its more then 22 days already... Every time got the same scripted answer from the support staff... You issue will be resolved in next 24 hours.