[Resolved]  Zestmoney — product and service

Address:Bangalore, Karnataka, 560064
Website:Zest money

Hai team
My mail is is [protected]@gmail.com

I am one of the existing customer of yours who have never been satisfied with yours services from the day one

However after reciving and damage phone sent mail video of the phone screen shot

Support team played stateing delivery guy trying to contact no response after a debate of 1 month i end up saying will pay the emi cause it my effect the credit score as you people are helpless

And i was the person who used to ask an gentle reminder payment link to make the payment as there was no auto debit when called up for same informed issue from my end

How ever took this # to

And after some days phone stopped working when call and complaint said now can’t take back due to company polices etc

I stopped paying emi then got call informed that last to month emi will be waved off but still no update and when called now for same saying no update related to same

This is height to fool customer to sell defective products as in an name of emi with out credit card

Seriously a # and fake services i would go to all digital level to say don’t trust zest money as it’s help less ruthless
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May 11, 2018
Complaint marked as Resolved 
Verified Support
Apr 09, 2018
ZestMoney Customer Care's response
Dear Mudassar Shaik,

We're sorry for the delay in responding to your query here on consumer complaint forum.

We regret the delay and the inconvenience caused to you. We are sorry that you had to go through all the trouble.

Your loan application has been closed and we hope that the issue has been resolved.

Please reach out to our customer support team at [protected]@zestmoney.in or call us on [protected] for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney

Please Note: We at ZestMoney only provide loans for products that you purchase with our partnered merchants. However, we try our best to resolve any issues that you may have with your product by escalating the issue with the merchant.
Complaint comments 

Comments

Zest Money Call center number is not working only. Not received the product and they are asking me to pay the loan emi. after sending so many mails to cancel the loan amount they are not canceling and also they are sharing a message saying that if i didnt pay the emi it will effect to my credit score which is very bad.

Please help me out is it will really affect to my credit score for their fault..

Regards,
Sir call receive nahi hoti aur muje for close karnahe.
ZestMoney Customer Care's response, Apr 9, 2018
Verified Support
Dear Ansar Pathan,

We're sorry for the delay in responding to your query here on consumer complaint forum. Hope your issue has been resolved.

Please reach out to our customer support team at help@zestmoney.in or call us on 9343422556 for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney
I just complete my bank details. And I want to know how I use this facility provided by you
ZestMoney Customer Care's response, Apr 9, 2018
Verified Support
Dear Pranesh Madde,

We're sorry for the delay in responding to your query here on consumer complaint forum.

You will receive a call back from our team who will explain the process to you.

Please reach out to our customer support team at help@zestmoney.in or call us on 9343422556 for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney
Sir they do not attend my calls and they do not tell me the status of my loan application I am tried many times but no response help me to get know my form status

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