[Resolved] Zestmoney — updated wrong cibil

Trudy336

from Kalanwali, Haryana

Address:	Panchkula, Haryana, 134109
Website:	ZestMoney (Camden Town Technologies Pvt Ltd),

Hi, my customer Id[protected]

I am having 2 loans in zest money and I am made payments on or before due dates.& I have closed one Account with application Id JRWH443731

i checked my credit score and history, i was frozen to find my score got reduced due to the invalid report was updated by the consumer loan, mentioned as dmifinance & ghalla

Because of the irresponsibility of ZestMoney (Camden Town Technologies Pvt Ltd), , my cibil was affected

I have written several Emails to [protected]@zestmoney.com to update my CIBIL as per my progress, but no response yet and whenever i try calling them, the line is always busy

Requesting to resolve this matter at the ASAP, As this impacts my credibility in future

Also, requesting to review the account mapped to my CIBIL as it shows two accounts for a single loan one from dmifinance & other from ghalla.

Thanks, & Regard's,
consumer

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Feb 17, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

ZestMoney Customer Care's response Hi Meganathan Murugan,

we apologize for the inconvenience caused. Really appreciate your time on call! As discussed, CIBIL will be corrected within 30-45 days. I thank you for your understanding in this. Please let me know if any further assistance is required.

Team ZestMoney.

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Comments

Johny508

from Bhubaneshwar, Odisha

Hi I tried buying a mobile from here however due to documentation issue the sale was not completed but as I already paid the downpayment of rs 849 they promised to refund within 7daya but it's 30days already money still not refunded please file a case and return my money

Chandana Roy
[protected]

Patelbsf123

from Muzaffarpur, Bihar

I am a old zestmoney customer i had a loan of rs rs 1000 amazon voucher loan application id is F538AF1E514B registerd mobile no. Is [protected] i had paid the last emi of rs 349 manually and the payment is sucessful but the loan is still not closed . The status of transaction is showing successful on their website but the loan is still not closed

Ssh484

from Banavar, Karnataka

My zestmoney personal loan approved on 14th Jan 2019 till now not active, , the company is saying that NACH signature is mismatch, but I have not signed any NACH docx and nor they sent NACH mandate form to my registered mail. Company is failed till date to resolve my problem, , I am fedup of this. My customer ID is[protected]