Zivame Complaints & Reviews

I had returned a product to zivame through a courier service since reverse pickup is not available in my pincode. The courier service shows that the parcel is delivered but got no confirmation or refund from zivame. I had emailed to the customer service but they are not responding well asking me to wait for them to confirm. But even after 3 days they have not responded.

Wrong products delivered twice. Once in the original delivery then in exchange. When asked for a resolution, they asked to return the products and take a refund as they can't exchange more than once. On refusing to return they offered rs.700 compensation that too if i spend rs.2000 and on the cost of their fault. On refusing to that they promised me a call back with a final resolution in 24 hrs but it's more than 4 days there is no call at all. People involved are junior executives tahira/apporva and supervisor apporva. Need resolution as well as compensation

Hi team,
I got a product from zivame on 1st january 2019. After that i returned it on 7th january and since then they are not refunding back the amount. It has been 10 days and they are only saying as there is a technical issue with paytm but paytm is up and running for everyone.

I have followed up atleast 5-6 times and everytime same thing they are telling and they are not giving proper solution for the same nor escalating the matter.

Order#[protected]

I returned my zivame products... It's worth of rupees 1463... And refunded to the zivame coins... I need the money to my account number which is there in my zivame account... And there is no option to send the money to account number from zivame store... Please see this issue and show the solution to get my money back to my specificed account number..
Please update the option in zivame app that's helps a lots of people... Not everyone are rich to buy and keep them in your store...
I hope you will give me the solution for this.

Have returned the order to zivame already, and in application its showing that refund is issued
Which i did not get yet.
Their so called customer care number [protected]
Always say incoming call for this number is barred.
Order id[protected]
Amount 1152

Zivame!!!
Provide my refund!!!
Improve your customer service!!!
Don't provide any number untill and unless it is reachable!!!...

I have returned the order to zivame already, and in application its showing that refund is issued
Which i did not get yet.
Their so called customer care number [protected]
Always say incoming call for this number is barred.
Order id[protected]

Zivame!!!
Provide my refund!!!
Improve your customer service!!!
Don't provide any number untill and unless it is reachable!!!

I am not getting my refund
And my order id is
#[protected]!

Ia getting mail only

Dear nandini,

Thank you for writing to us.

Based on your query, i would like to inform you that, we have initiated the refund for rs.1819.06/- on 02.11.2018.

However, the entire process will take approximately 3-4 business days for the credit to reflect in your account, as per the banking norms and processes.

I hope this information is helpful.

Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards
Jyothi
Customer relation specialist

Your order #[protected] has reached home!

Hey nandini bhardwaj,
We're so happy to let you know that your order #[protected] has been delivered!
We hope you've found your perfect fit with these pretty styles. Feel free to share any feedback with us. Now that you're a part of our inner circle, we're going to let you in on a little secret! Here's how you can keep your precious possessions looking as good as new.

Learn how to care for your lingerie

If you are not satisfied with your product, we offer 15-day hassle-free easy returns. See our return policy.

I would like to inform you that the refund of your order #[protected] has been successfully completed from our bank for an amount of rs. 1819.06 on[protected].in case you have not received the refund, please get in touch with your bank with the below transaction details to know the status of the refund:

Neft/[protected]

I hope this resolves your concern.

Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relation specialist

Please find the transaction id below.

I would like to inform you that the refund of your order #[protected] has been successfully completed from our bank for an amount of rs. 1819.06 on[protected].in case you have not received the refund, please get in touch with your bank with the below transaction details to know the status of the refund:

Transaction id : neft/[protected]

I hope this resolves your concern.

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relationship specialist

Dear nandini,

Thank you for writing to us.

I am sorry to inform you the refund request was raised on 31st oct but due to technical reasons the refund was not successful. Hence we have processed the refund for an amount of rs.1819.06 today (13/11/2018).

It will be credited in your bank account within 3-4 working days.

If you don't get the refund by saturday then you can contact your bank with the transaction reference number neft/[protected].

For any further queries or clarifications please call us at[protected] or write to us at [protected]@zivame.com.

Regards,
Hezel
Customer relationship specialist

And they are sending me some neft no which is incorrect

I am priyanka rakshe. I have been a regular ziwame customer. I purchased a pushup bra, from ziwame outlet in westend mall aundh.
The purchase is of 7th september 2018.
Its not even a month that i purchased and the bra is starting to have holes in the back strap area.
Earlier the same happend with a set of panties but i ignored it.
Please arrange to replace it or issue me a refund.

My contact number is [protected].

I return my product on zivame two orders i return but they r not give me my refund...

In the two orders which products i received that is i return but manager behaved roudly with me n said that we r not give any refund... Total amount for two orders is 1600 around how i can effort it very loss to me even i m right i want my refund... I m worried about it plz contact manager of zivame n tell them don't behaviour with customers like this

I have ordered 2 items from zivame on aug 20 with expected delivery on aug 27, as there was no updates even on date of delivery i have called customerservice and was informed to reorder the items as the previous order was cancelled due to flood in my state. They have credited amount as points and i have reordered the items on same day as the executive assured the flood related delivery issues no longer exists. The reordered item should arrive on september 3 rd and as there was no updates from zivame i again called customer support and the same story repeated. They told me the order will be cancelled due to flood issues. There was no intimation from zivame regarding order cancellation. There was no issues with other shopping sites.

On 25th july 2018 i placed an order no. #[protected], in 2-3 days i received my order. Then the next day i opened the package to see that out of ordered 5990 rs 2 in no. Zivame thermo slim body sculpting cicher (On offer buy 1 get 2) so for2995; i received only one cincer which previously i have got for 2000rs but i returned that for this better offer, which because of this scenario is now costlier and after 2-3 written and on call coplaints, no refund has been given which is to be1500 rs

I had placed 2 orders:[protected] and[protected] and then I had to return them for which I placed return request for[protected] and then after 2 days for[protected]

The person came from zivame to pickup the product with AWB no:[protected] on 29th June without asking which order number he is looking for and took away the products for[protected], we have him products of this order as return request for it was raised first.

After a day, order[protected] was updated as return completed in the zivame app, so I raised this concern to customer care.
I was suggested that since[protected] is updated wrongly in the app, they will reset it's status and another person will come to take away products of this order, and by the time they will look for the product I have already returned.

On 22nd July, for AWB no[protected], my contents for order[protected] was also picked and thus it's zcoins were issued.

But, for order[protected], I have not got any updates or zcoins. I have been contacting customer care on a daily basis now and every day I have to explain the whole issue to every new person from customer service who is on call.
They are just giving me false hopes that they are checking in their repository for those products and still no update on those products which I have already returned.

This is really frustrating. I am struggling for my money and for products which I have already returned months back.
Really very poor customer service is provided to us.

Please look into the issue and grant me my money for the order[protected].
It's been a month and the amount is not less to ignore. I want my money as soon as possible.
Never shopping again from ZIVAME!!!

On april 1 2018 i purchased 2 zelocity leggings which were on sale of buy 1 get 1 free. And as of today april 6 2018 i got my stuff from zivame but it only has 1 leggings which is kind of not true to zivames offer that they gave me and i am purely outraged by their deed. And i am trying to get the other pair which was free as per the offer zivame gave me or if it does not happen i would likely to return my zelocity by zivame leggings as soon as possible.

I am writing this email with so much of disappointment and anger. I have been a zivame customer for a very long time but now i feel very sorry of myself for installing their app and placing an order. I placed order on january 14th and haven't received it yet. The only mistake i did was choosing my previous address where i don't live anymore.

I got first call on 17th january from their courier partner (Ecom) unprofessional people working out there. I explained the courier guy on phone that he has reached my previous address (Which is in same city and not far from my new address at all). He wrote my new address over the call and confirmed that someone from his company will deliver the product tomorrow (18th january) to my new address.

Days passed but no one came so i called ecom and they asked me to contact zivame. I called zivame and the lady (Very professional with good customer handling skills) understood my concern, took my new address and raised a complaint with ecom and assured that product will get delivered within 48 hours (Which never happened).

I got a call from the courier guy next day and that man again went to my old address and called me from there. What the heck was that? I explained the whole story to him again and he said he will come tomorrow to deliver the product (Which never happened again).

I called back zivame, another lady picked up the call, i again explained her my problem and she raised a complaint again (No one from zivame has bothered to follow up on my complaint with me at all) and assured that i will get the product within 48 hours (I kept my calm and hung up the phone).

I got a call from amit - ecom, that man again confirmed my address, like seriously, there's a limit to everything and these guys have crossed that for sure. He said he will call back in 5 mins and confirm if he can get the product delivered the same day.

To my surprise i received a call after 10 mins from another ecom guy who was calling from ecom kolkata (He said that) and confirmed my address. What is wrong with everyone?? He said the product will reach to me tomorrow (24th january) and here i am sitting with no idea when i am gonna receive my product??

I paid for it and now i have to chase zivame and ecom people like tom and jerry. They have wasted enough time of mine.

I am extremely dissatisfied with their services.

I ordered a product on zivame and it got lost for a while so i returned it. And a days later it came back and a person other than me took it... And now i am stuck with this canceled order. And what's more is that the packet has already canceled written on it and i won't actually get money back just zcoins. It's seem that they are more interested in push selling the product than doing actual business. And what is most upsetting is that the return service is very slow and there should be more options on refund methods other than their mentality that we will use that money to buy something. They should have links to other electronic money services like paytm, quicker etc... I would actually like a quick resolve on this matter

Hi, i have received a faulty order. Out of the three products i have only received 2. That one has no tags on it and seems used. Even the packet was crumpled. To my fury when i called up the customer care service, as miss ashra[censored]nnita couldnt give a satisfactory solution i asked her to transfer the call to her senior. When ms prakruti jain (Senior employee) took over the call, it just added to my agony. Her tone of voice was rude and non sympathising. I am amazed by the fact that how come such a rude impolite person has been kept for service of customers who are already harassed by delivery of wrong products. I have the voice recording of the whole conversation and am thinking to put the same on social media. Atleast other customers should know how "helpful" zivamme employees are to the customers. I want some strict action to be taken against ms prakruti jain so that she understands that the customers money is also hard earned. Please note when i asked her if i could be connected to some other person she said that only she is the one who is available. I called up second time to see if by any luck i could talk to some other customer service person, unfortunately ms unnita only received the call and i could hear her giggle (Most probably making fun of the agony i was going through). Zivamme had high respect as a brand till date to me, but after today i will make sure that every member in my social circle gets to know the reality.

Dr. Priyanka

Since 2 years to i'm using zivame products i went all the branches in bangalore it's good service but when i went to the sahakarnagar store... It's totally bad experience for me. I'm asking for the product to the exquiteve she is totally ignored me in front of me she watching videos... It's very bad you people charging more than 1500, 2000 for each product like that also u should give the service i never use to go there

I have been buying from zivame since many years, and was completely confident you will not cheat. Thank you zivame for building up the confidence to a level where i make an order from outside india and when i complain of a missing product, your customer executive treats me like dirt.

This was the most frustrating customer service call i have had till date.

My zivame package which amounted to around rs.5000 (Approx), was missing a sports bra which was for 1400 (Approx).
1) i really have no reason to lie here or twist the truth
2) it is not a small amount but it is not that big an amount that i make an international call, and continue to lie

Ms. Prakruthi jain, please try to be more empathetic towards your customer's issues.

I thought zivame will understand the problem, and resolve it. But i have no hopes after speaking to this customer service executive.

The basic fact is you messed up and forgot to ship a product. Instead of accepting the fact you can't blame my friend or my husband of tampering my package.

Dear mr. Or mrs.
I ordered 3product from zivame on 7 august delivery date was 11august... Today is 16august till now i didn't get my ordered product.. If you not able to deliver y u take order... I m waiting from 5days... What is this... Service is not nice. Please do deliveries fast... Give us information.. Y so late... I also called two three times she said it will come on monday means 14 august bt till now no information... Please take action... Thanks

I have ordered 2 quantity at 2110. After confirmation of order i received mail saying that due to short of stock they are sending me only 2. And remaining balance amount is given to me as zivame coins. When i recived my order i chek n i req for return... Now dey r saying i washed 1 product dat ws wrong!! I didnt washed any product... Mey only falt is i removed tag... But before returning pro i told them about tag!! Ziwame said they r returning 1 pro n given me 1 pro z coin... But now they r returning both pro!! Ziwame is cheater!!