Zivame Complaints & Reviews

I ordered a product on zivame and it got lost for a while so i returned it. And a days later it came back and a person other than me took it... And now i am stuck with this canceled order. And what's more is that the packet has already canceled written on it and i won't actually get money back just zcoins. It's seem that they are more interested in push selling the product than doing actual business. And what is most upsetting is that the...

Hi, i have received a faulty order. Out of the three products i have only received 2. That one has no tags on it and seems used. Even the packet was crumpled. To my fury when i called up the customer care service, as miss ashra[censored]nnita couldnt give a satisfactory solution i asked her to transfer the call to her senior. When ms prakruti jain (Senior employee) took over the call, it just added to my agony. Her tone of voice was rude and non...

Since 2 years to i'm using zivame products i went all the branches in bangalore it's good service but when i went to the sahakarnagar store... It's totally bad experience for me. I'm asking for the product to the exquiteve she is totally ignored me in front of me she watching videos... It's very bad you people charging more than 1500, 2000 for each product like that also u should give the service i never use to go there...

I have been buying from zivame since many years, and was completely confident you will not cheat. Thank you zivame for building up the confidence to a level where i make an order from outside india and when i complain of a missing product, your customer executive treats me like dirt.

This was the most frustrating customer service call i have had till date.

My zivame package which amounted to around rs.5000 (Approx),...

Dear mr. Or mrs.
I ordered 3product from zivame on 7 august delivery date was 11august... Today is 16august till now i didn't get my ordered product.. If you not able to deliver y u take order... I m waiting from 5days... What is this... Service is not nice. Please do deliveries fast... Give us information.. Y so late... I also called two three times she said it will come on monday means 14 august bt till now no information... Please...

I have ordered 2 quantity at 2110. After confirmation of order i received mail saying that due to short of stock they are sending me only 2. And remaining balance amount is given to me as zivame coins. When i recived my order i chek n i req for return... Now dey r saying i washed 1 product dat ws wrong!! I didnt washed any product... Mey only falt is i removed tag... But before returning pro i told them about tag!! Ziwame said they r returning...

This was the first time i was indulging in online lingerie shopping, and i placed multiple orders on zivame.
The orders were received by me on 18th April, and post trial, i immediately put a request for return of some of the items.
The return request was picked up immediately in 1 to 2 days, however, on 25th April, i get an email saying all the products have not been returned by me.
This was a blatant lie, since, when...

I have requested a return on 10th of march and zivame said it will be picked the next day and from that day till date none of their courier people have come and some shady third grade courier company zivame hired so they can save pennies called shadow fax is the courier company which just reschedules the order pick up on their own and does not even bother coming. I have raised the issue thrice with zivame and they said the pick up will happen...

I returned my product on 18th feb 2017..the courier boy opened the package in front of me where other persons were also standing...it is a case of mental harrasment towards me...i could not control my anger as i got tears in my eyes..as everything is supposed t b discreet about zivame products.
i called the customer toll free no bt the representative aplogize.
What about my feelings??they were supposed t b cautious about their...

I placed an order on 25th August 2016 for zivame-sundown-collection-cut-and-sew-style-babydoll-with-g-string-black (order no. #[protected] and a totally different product was delivered to me on 27th August. My ordeal begins on 28th August when I first made the phone call to the customer care of Zivame. The executive apologised for the delivery of incorrect product and asked me to send a mail for the same along with the image of that different...

I have bought a product which has a size issue.
Following the steps to return/replace the order I am trying to return the product but the number provided is not responding.
From past two days its saying pls call tomorow.
Also there is no convinient othr options to put a request of replacement/return.
Even the company has nothing to do with the customers whether they are liking the product or not.
Worst service...

On 18th july i ordered, order#[protected] some items from zivame.com. Under buy one one get one scheme i ordered a product. Today 21st july when the product was delivered i was shocked to see only one piece of it was there, where as i was charged for both. When i called the customer care they told me since i didn't tick 2 quantities of that product they have delivered only one. I have paid for 2 but received only one. When i asked please deliver...

I am extremely disappointed to bring to your notice that the product purchased from the zivame website (order no.[protected] recieved and used once is torn with two big holes. I am very ashamed as it was a gifted item to someone. Being such a big brand company, the company should look into the detailed packing of the material and goods before dispatched especially such delicate stuffs. I need to return this item as the earliest and get a new...

I had placed order on zivame for two products (Order #[protected] with delivery time of 5 days through net banking (Pre paid), now after waiting for 1 week, they have delivered only 1 product & when i called the customer care to enquire about 2nd product they said it is out of stock..I don't know why they took the order & deducted amount when product was not in stock.Now they are saying they will credit only points & not refund cash....

My order no is :[protected].I have returned the product through OVERNITE EPRESS courier, Tracking no- [protected]. Its going to be 5month now still no refund has been credit ed to my ZCOIN account. there is no proper respons from zivame. Please look into this matter and refund as soon as possible....

I ordered few products online on the site zivame.com .they took a cash on delivery order, regarding which i received an automated call which i confirmed and then received sms that my order was confirmed .next day i received a call from company's executive asking for confirmation and i confirmed again. i was waiting for my order with cash ready for payment, when i received a mail saying that your order has been cancelled due to non availability...

Hi, I have done online shopping on zivame and the delivery time was mentioned 5-6 days.after shopping i got the dispatch details and it was dispatched with indian post service, where u cant call customer care for follow ups.I wrote many mails to customer care of zivame and every time they gave some excuse.After around 20 days i got mail from customer care saying that your order was successfully delivered.They dont have any details.I have...

Marie Meili Halter Neck Beach Dress product was not availble and the website wasn't updated during order. ORDER#[protected], during posting the order, they didnt send the above dress and said, the money would be added as coupons, which didnt happen, till now, i havent recéived the amount of RS 750 which i had already paid via credit card. These people are cheating and are not responding....

Please think twice before ordering from Zivame.

I ordered(#[protected] a small gift for a friend and the order was not dispatched for more than 4 days and the order still showed "Processing". I had to send 2 mails(which were never replied) and 3 calls to the customer care(a callback was never received from a senior executive).

Finally after 8 days the order was delivered to my friend WITHOUT the gift...

Hi Team,

Want to share a pathetic experience that I had with Zivame.com. I had purchased a few products and when I wasnt happy with the products the same day I had called their customer service center and asked for an exchange- They mentioned that they were not able to exchange the but they can process the return they would give me a coupon. After many calls and emails, finally I received the coupon. Now when i process the...