Zivame Complaints & Reviews

I every disappointed to yours services
Because I returned the product in next day, but refund amount not credited to my account, it's transfer to zcoins account, I want my money in my bank account, not zivame account.....

I was trying to order some products and applied 100zivame coins but later doing the process my card pin went wrong. Then next time I tried to order again but I didn't see my 100 Zivame coins.
Where are my coins?...

I have returned product valuing rs 860/- in zivame they have refunded rs 100/- only n nobody is listening I have complained to Zivame customer care in writing no response yet they are all cheaters they say easy return n refund but wen u try they don’t refund u ur money. It’s better to buy from shop then buying from these cheaters...

I ordered 2 bras and i had to return it bcz of the size issue i recieved 2069 z coins instead of refund in my bank account i want refund asap...

I ordered a bra but due to size problem i had returned and i asked them to exchange zcoins 269 to rupees in bank account. And they asked my phone number for transfer. But i didn't receive my refund. Again i asked them to check my refund process into my bank account they said wait for 10min and after that they said "due to technical issue they can't check my process and will give a call after some time". Now i didn't receive any call nor my...

I have returned a product and got the return amount Rs 1107.00 as z coin which is valid up to 20.11.2020. I am trying to redeem it but any able to redeem 100 z coins on a purchse of 1177. My coins will expire tomorrow and I will lose my money. I dont want to lose my money and I wand it back....

I haven't received the product and due to size problem I tried to cancel the product.but even before I the product reaches me, they are like by Nov 22 we will pick up the product.What the hell is this?...

I had returned a bra a few months back and I got refunded in the form of zcoins (where they said that Rs 1= 1 zcoin). However, the app is not allowing me to use my zcoins while purchasing a new product.

I would be extremely grateful if you could look into the matter and do the needful...

I had to return the product to zivame. But the amount i received in zivame as zcoins. This is wrong. You have to transfer the amount in my bank account. Pls transfer the amount in my bank account asap...

It has been so many days I have returned the product worth 3074, and didn't received money till today... please do consider my complaint and get my money back soon....

I had return the product to zivame. But the amount i received in zivame as zcoins. This is wrong. You have to transfer the amount in my bank account. Pls transfer the amount in my bank account asap...

I have ordered a bra worth rs 783 and with the delivery charge of cost me rs 891. The product quality was very poor. So i placed a return request and my product was picked. But refund was issued as zcoins and not in cash. But its only showing in the app that zcoins have been refunded but it has not come at all moreover the customer care call is responding. Please order your product carefully....

I have placed order for 2 bras total of 1198 rs (Order no[protected] on 18th august and i have received that on 24th august. The item was not upto the mark, so i placed a return request, on 25 the august, i got a message of credit of z coins in my account instead of cash in account....

I've ordered a pajama set and it came out bigger than my size so I've initiated return on 13th of August. After initiating return within 2-3 hours delivery boy came and took the product. After 2 days I got call from delivery boy saying he got notification to pick the product. He told he'll cancel the pickup request as he already picked the product. It has been 14 days till the date the product has been taken away but still my order status...

I have placed order for bra of rs 471 from zivame site on 18 july. On 23th july i received the product. The product is defective so i placed the return request on the next day the product is returned. On 24th july they convert my cash in to zcoins. So on 25th july i requested to convert my zcoins into the cash till date i have not received my cash in to the bank account. Such a worst experience with zivame. Want to place legal action against...

Product order date - 19/05/2020
Delivered to me - 02/06/2020
Then returned the product through self shipping on 05/06/2020 due to size problem which was reached to them on 21/06/2020. But unfortunately refund not processed even after several call/email to customer service.
Seeking your help in this regard. I hope my grievance will be resolved through you. My mobile no - [protected]....

Date of order - 9 july 2020
Date of return items pickup - 13 july 2020
Status is showing as return complete. However the amount is not refunded. As i did cod, amount should appear in zcoins as per policy but it is not done. I am following up everyday, they say it will be done in 24 hrs, 48 hrs or 72 hrs, standard answer.
My order number is 79785354.
Amount to be refunded is rs. 2267.055
Please refund my...

I have returned two items and the return is successful but i havent got the zcoins in my account yet....

Item returned still didn't get zcoins in my account yet....

I ordered from zivame app on 16th may 2020. The product wasnt delivered by the given date so i reached out to zivame consumer help. They told me due to the current situation it got delayed. I decided to wait till date they are yet to deliver. I raised a complaint again & an asked them to cancel the order but they keep giving excuses that its with the courier company dtdc so they are unable to its been 2 months now. I was contacted by dtdc...