Zomato Complaints & Reviews

I had placed my last order to toggler trough zomato on the 15th october. On calling them asking when they will deliver they said they will take more than hr to deliver so i asked them to cancel my order on which they said we can't on our end since you placed it through zomato you have to call them. On calling zomato i was told they can't do anything but i will need to speak to the restaurant itself. I then again called toggler and told them...

I ordered from vedant's restaurant munirika, new delhi using zomato app. I made online payment amounting rs. 340/- using upi, the order has been placed and i got online payment confirmation with reference number "igaemugzn4" at 22:40 on october 06, 2018.
I complaint to zomato customer service they told i will get my money refunded within 5-7 days but i didn't receive my money. Then zomato promised me it will be refunded by october...

I placed two orders in the same day i didn't get any order confirmation but was debited so in the same day i complained through customer service chat. They said money will refunded with in 7 working days. After 7 days i again ask them about they said money was refunded to your account like that but i didn't get any amount to account i confirmed from my bank account....

I ordered food yesterday from zomato app. The delivery boy called me once and mentioned that he is at some landmark. I told him that he is far from my mentioned address and directed him to a well known landmark near my house. After i while i came to know that my order was declined and refund would not be given as order was dispatched. The chat support people did not act adequately and matter was not solved. Please answer these questionsbr...

I placed an order on 7.10.2018, with order number : [protected]. it is showing order declined by restaurant in the app, but i received order confirmation sms, when i called the delivery boy, he confirmed me that my order was cancelled and i will get refund, but i have not received any refund, today i came to know that in Zomato cancellation policy not available as per company terms and conditions from Zomato leagal team, They explained that...

Ref number [protected]IGAEQGSKD4
Mobile number [protected]
Name- Subash chander Dogra
Rs201 were deducted from my SBI account online but order was not received by me.After checking back with the restaurant it said that it hasn't received any order from my account.I feel cheated because of no service received from them and my money went to them for nothing.I request a refund.
DATE-25/10/2018
TIME...

I ordered food from a restaurant on oct 19, 2018 (Order no# [protected]). They called me and told that the food is not available. I said okay and ordered food from different restaurant.
After some time i checked my account and i saw that they cancelled it saying i was not available to pick the food and also unreachable.

Please refund my order amount and also speak with restaurant for falsely cancelling the order.
br...

On 23rd september at 6.21 pm i have ordered food from dominoes by using zomato app but due to delivery essues dominoes cancelled my order.
My order was prepaid order and i haven't get any refund from either dominoes or zomato. Zomato suggested me to contact dominoes regarding refund.
But dominoes has already refunded amount to zomato. Which zomato hasn't refunded to me.
And i have contacted several times to zomato regarding...

From: Vinod Ranka
Sent: Monday, October 15, 2018 8:46 PM
To: [protected]@zomato.com
Subject: Cancellation Charge for Accidental order due to App issue.

Hello Team Zomato,

I need your assistance for a wrongly charged Rs. 120 as penalty for cancellation.

This is the incidence of Sep 28th 2018.

I was order Combo Meal from my account. But the quantity was very less and...

I work as a delivery partner in kochi locality. When weekly payout comes full amount is not enterd in my account. I call the support team for the further information about that problem. They were irresponsible and misbehaving in passing the information. I call again and again for knowing the solution but no one answering the call. Bad behave from the support team and the crew members...

On 10th October 2018 with order number [protected]I have ordered chocolate cake from Zomato but due to power cut delivery boy has rejected my order and asked me to reorder the same after sometime. He also added that Money will be refunded within 24hrs but till now my money is not refunded. Even after contacting them several times my money is not refunded....

I have ordered food from zomato on 19/10/2018
Order from nafees restaurant.
Placed on 19th oct at 06:41 pm.
Id: [protected]. This particular order was cancelled by the person delivering my order named mr gagan and the company is saying i was not available at the time of delivery and they will not refund my money.
But when i talked with mr gagan he said i rejected your order as restaurant was taking too much time...

I have ordered food from a restaurant. I suddenly got a message that the order was cancelled i did not get a refund. Enquiring about the issue they said my phone was not reachable but it is under reach range. I either want the order or the refund they provided none. Poor service i lost 250 rs without any refund too. They said i could negotiate through mail and even that was not done properly. Worst service ever....

I ordered from kolkata on 23rd october, 2018 (Of total rs.71). Then after 30mins i get a message that my order was cancelled as they have tried to contact me but cannot. I got message from the customer care within a minute, customer care told me that my money will be a penalty but a message is also received that i have already received a refund of 71rs as zomato credits. But nothing as such was refunded. I even told them that i can myself...

I ordered an vanilla icecream family pack through zomato. I ordered it and after that i received the call from the ideal merchant and he told me the vanilla brick is only for rs 150 + rs 13 tax + rs 10 delievery charge = total rs 173 and i have paid rs 273 + rs 13 + rs 10 = total 296.. So i want my difference amount back i. E rs 123..
And it is very wrong that you are charging an extra amount from the decent customers. So i want my...

Zomato is highly unreliable and please be doubly sure in utilizing the services offered via this site. Atleast twice my order has been declined at the last moment post the acceptance confirmation. This too from the restaurants which had provided me the services to the same location. Really frustrating. I am suggesting this with conviction and basis the data. I would like to see the corrective actions being taken by the concerned in zomato...

Worst service ever experienced from any of its kind. Order id :[protected]. We made the order for 643, paid online. Didn't get any call. We kept tracking online and found cancelled from tomato side. When we contacted them, initially he said u didn't pick the call, later he said u were not reachable. And he literally said to us within a five minute time that, now u can forget about ur 643/-. We asked the chat support team to get the snap shot...

I had ordered at kabab magic on zomato. There was some confusion about the address and the rider had called me and got it cleared. Within a minute i got a call from customer service and they told that they'll cancel the order and the money will be refunded. But when i checked the order summary it said that they can't refund the amount because i had denied the order as i was not able to collect it. I tried to contact the customer service but...

I ordered from al-baik.com, gomti nagar, lucknow on 22nd october, 2018 (Of total rs.340) and cancelled the ordered within five minutes. On placing the order i got a call from the resturant asking about the order, i told to cancel it so he cancelled it and told me that i will receive call from zomato for the confirmation of cancelling and refunding. I got call from the customer care within a minute, customer care told me that i will receive...

Added food items to cart on zomato on 21oct2018 and before editing the required food and quantity, the amount got deducted from my paytm. It was also showing that the restaurant has not confirmed the ordered yet. I called up the delivery boy using the number provided on the app. When i told him that i would cancel the order since there was technical issue which didnt allow me to update my order. Instead zomato deducted amount from my paytm...