Zomato Complaints & Reviews

I wanted to cancel my order, i spoke to zomato staff, he accepted to refund, as i gad already payed through paytm.
He said that the "refund was successfully initiated". And i will get my money back withun 48hrs.
After these 48hrs the actual story begins...

Tell me guys. If you say that you've already initiated the refund then why after few days you say that it was miscommunication and i won't be given any refund....

I had ordered on 17 oct and the worst service provider cancelled my order twice and after 2 hours called me that the order is there for delivery where to deliver. I had also received message that the order is cancelled coz there is no one to deliver. Really??? And then charged me the whole amount. Customer service said they cannot help screenshots sent to the zomato care but doesn’t seemed to care. I also took gold membership and regret...

I have reported a order cancellation issue in regards to my order # [protected] which i placed on 11th oct at 9:31. Firstly my order was delayed by 20 minutes and then i got a message on zomato app saying my order was cancelled as i didin't answer the call from delivery boy, which is not true.. When i tried to reach out to chat support to enquire, i was asked to send a email to [protected]@zomato, i sent an email explaining the scenario, and followed...

I ordered from fasoos outlet on zomato on 2nd oct 2018. The order was not delievered to me. I got a call from fasoos 15-20mins after placing my order saying they cannot deliver in my area (Even though it is 20-25 mins walkable distance from my home) and thus the order will be cancelled and i will be refunded. Pls. Check the attached screenshots for the whole issue....

Today i have ordered a pizza through zomato in domino's after confirming and deduction from my paytm account domino's called me and said that they don't deliver in my address so they are cancelling the order. According to that they have sent me an sms saying that my order is cancelled but in my zomato app it was not showing as cancelled. So i contacted with support system of zomato they said to wait for 72 hours it will be updated. After...

I had place an order from a restaurant called panninaro on the zomato order app. My order was not delivered even after 30 minutes passed the expected delivery time. I called the number provided in the app for the restaurant and it was of the wrong outlet. Then, i tried contacting zomato chat support for unquiet about my order and i got ignore. They did not respond at all....

I was mistakenly booked meal without applying promo code new50 so i asked the delivery boy to cancel the order he said that please ask in chat after chat i received a call from custmor service center for cancellation they said order will be cancelled and balance will be refunded within 24 hour now zomato app shows that your order declined by restaurant as your number was unreachable we can not process your refund as food was prepared by restaurant....

I had placed an order today at 1:30 from empire restaurant. The delivery executive called and asked me to cancel the order. I contacted customer care and they also dint respond appropriately. Then it was showing as order is delivered without it actually being delivered. The customer care kept telling that u will get order by 2:30. I have waited for 1.5 hours and haven't received my order, not received my refund....

I have ordered food in zomato, after sometime they marked it as delivered in status without delivering to me. I have tried to chat with them in that app, but no proper response in chat, i requested them to initiate my refund, but no response on that, so i am raising this complaint against this issue. Please help in getting my money back,
I spend 2 hours time in waiting for their response, but finally thet closed my conversationbr...

My mobile no is [protected] i order on[protected] biryani 3 times from the biryani house restarent all the three orders was wanted ly canciled by the riders they all behaved very rude with me very rude and told we will not deliver and the amount will be refund back but till not not refunded asking about this to omato chat support they are telling no refund will be given what is this they wantedly canciled and not giving my amount back pls...

Hi team,

Kindly let me know when you will unblock my zomato gold account since i've paid for it and i'd like to use it while dining out which is the sole purpose to have invested in it? Kindly review the chat support before blocking and by adding credits doesnt solve the issues we are facing with the quality of food. Let the user know why the services have been disabled. Inspite of writing to you regularly you'll have failed...

Wanted to bring to your notice the pathetic service delivery from Zomato. I had ordered a bulk order of Pizza from 1441 Pizzeria at 12:40 PM wherein the delivery time stated as 1:18 PM. The Pizza came a 2 PM delayed by 40 mins.

On top of it the non- veg pizza was messed up by the delivery boy ( Sanjay Singh - [protected]) and made a short delivery of 2 starters, came without a bill. He too saw everything and said you can call...

I ordered food from zomato and Indo the online payment via.paytm but it is not successful and the money is get deducted from my account and I not get the money refund my total balance deducted is 296rs. So please refund me my balance.How many day it will takes to refund the balance. Please refund me fastly and I like to tell you that yours service is worst....

I have placed an order with zomato on 16 oct 2018 in the night. Order was delivered in the afternoon n i placed one more order in the night which was not delivered stating address issue n the order is rejected n dint refund my money n in turn teeming they can't refund. Moreover provided me incorrect number of the delivery person. I need my refund back. Else provide proper justification....

I order petha from milk point on 17 october bymistake i forgot to apply promocode i call the milk point to cancel the order they cancelled my order
After sometime they called me and they asked me the reason for cancel the order
I told him the reason
They said you will get your refund
After some time i ordered again
With promocode

For reference is attach screenshot
Of delivered order...

I have placed an order against order no. [protected] on 14 oct 2018 at 5: 13 pm from ambay sweet.
But it is not delivered till 7:45 pm, than i have arrange the cake from our local restaurant & cantacted the zomato customer service through chat to cancel the order as it is getting too much late & issue my refund.
But they had given me 200 rs zomato credit as a token of apology & seized my 1800 rs as a cancellation charges.br...

I placed order on 10th october amounting to aed695 and i paid it through my credit card. The amount was deducted but order was not placed. When i queried in consumer support they said it will be refunded. But no amount was refunded till today.

Zomato doesn't have any proper customer service for this kind of situation. I need to order again with them yesterday just to make a chat with their zomato support. And you need to tell...

Before 17-18 days i ordered from zomato. Bcz of technical problem your customer representative said you 'll refund your amount so I cancelled this order at that movement. Still I not received my amount. Very poor service and worst service by zomato. My order I'd [protected].after 14-15 days your mail received we didn't refund ur amount. Why your customer representative said cancel your order you ll refund 7-8 days?
I think no responsible...

I placed an order (Order no:[protected]) of amount ₹350 on october 9, 8:59 pm. But then i cancelled it after just five minutes by calling the restaurant. My account showed that the order was declined by the restaurant and a refund of 350 zomato credits will transferred to my account. After 24hrs i again enquired for my refund but i was told to wait for atleast 48 hrs. Next day another person told me that i will get no refund because the...

I made an order on 16/10/2018 from zomato before confirming the order i cancelled my order but my order is prepaid, so payment deducted from my paytm wallet, i also received a call from zomato for confirmation of order cancel and she told me my money refunded to me within 24 hours but time is more than 30 still i didn't get my money.
So please do needful asap....