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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Jun 1, 2026

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Zomato reviews & complaints page 342

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Address: 411015

We have ordered pizza through cheesiano pizza, the order was delivered in a pathetic condition, zomato denied further service. Pathetic customer experience.

Nobody allowed to escalate the case, asked for manager level agents denied,
Pathetic customer service and expirience, zomato agent was very very rude while talking on phone.

Chat person was also very rude and replied very rudely and not on time. No body further escalated the case.

Every person was unhelpful.

Attaching pictures

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Address: New Delhi, Delhi, 110057

Website: zomato

I ordered sub from zomato today from [protected]. However, the order was rejected by them on their own and when i enquired they said they wont refund as they cancelled order as i was non responsive. I never received any call from them.. Moreover i had paid online and the locality was a prime location of south delhi which was not difficult at all for delivery boy. I am absolutely annoyed with this behaviour of zomato and i urge my refund plus compensation over and above refund. Absolutely unprofessional. Contact me at [protected]/[protected]/[protected]

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Address: 560091

Website: www.zomato.com

This in regard to order no. [protected] placed on 24th november 2018. The order in question was worth rs. 110 and was paid in full prepaid via paytm. A thing to also make note of was that the option for "food for unwell and elderly" was ticked on the app before the order. The assigned delivery boy arrived at the address and made a couple of calls and left. He was in front of my house as he admitted over call later but did not come inside or even ring the doorbell. The only person inside the house being elderly couldn't hear and recieve the call and hence the order was cancelled and zomato under their 'policies' charged me for the entire order, on the basis that call wasn't received. The delivery person did not make any attempt to deliver the order even with the perfect address and also standing aware in front of the house. Would appreciate a full refund of the order.

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When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. E-mail [protected]@gmail.com

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Nov 30, 2018

Updated by sudhir0172 When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. E-mail [protected]@gmail.com
Registered number [protected]

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Address: 121004

Hi dear,

I am parveen sharma my mobile no. [protected].
We order pizza 4 capsicum from dom'd pizza ballabhgarh address:-plot 1, tigaon road, near aggarwal girl college, ballabhgarh, faridabad.

We receive raw pizza and very silly we receive pizza by zomato from dom'd pizza.
We have complain zomato and dom'd pizza no buddy response pizza is very silly and many time we call dom'd but he give abuse and no response.

Order id:- [protected]
Paid by our credit card
24.11.2018 at 2:09pm

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Nov 26, 2018

Updated by roshan kashyap Please resolve my Issue

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Address: Kolkata, West Bengal, 700052

Dear all,

This is to inform you that i have order some sweet to my best friend, amount is deducted and in bank transactions showing amount succesfully transfer to atom technologies but transactions details and book order details is not showing, i am surprising i have never seen this kind of problem ever.

Please look into this issue.

Thanks and regards,
Abdur

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Address: Chennai, Tamil Nadu, 603103

Website: zomato.com

In 17th november i tried to place an order of amount ₹191.25 by debit card from zomato but order was rejected for 3 consecutive times. I got refund of the last rejected order within 2 hours. It's been a week but haven't received any refund in my account even though they claims to have refunded it. Again in 19th november i tried to place order of amount ₹107.8 again it got rejected and they claims to have refunded it but the amount doesn't reflect in my bank.

1) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
2) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
3) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- received
4) date:- 19th november, order no.:- [protected], amount:- ₹107.8, claim:- refunded, in reality :- not received

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Address: Bangalore, Karnataka, 560078

I had ordered food from [protected]@btm, 2nd stage, btm, bangalore
Order id is : [protected]
Total was of rs: 113.96
Name: amit raj

The delivery boy was not able to locate the location and after that he asked for
Whatsapp location and told that it is far away around 2km and i will charge the
Petrol price also.
And atlast he not reach to the given location and he was wasting time by asking where is your location, so i cancelled the order.
That delivery boy was not good at all, doesnt know how to talk with the customer.

I want to you to please take some strict initiative. And i paid through online so please refund my amount.

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Address: New Delhi, Delhi, 110059

Hi Team,

This is to inform you that Today, i ordered Lunch (Half Paneer Lababdaar, 4- Butter Roti & 1- Laccha Parantha) from Punjabi Angithi, Janak Puri New Delhi India. But they delivered me only Plain Roti & Roti's were also not cooked properly i.e. All were "Kacchi".Unwillingly, i have to throw all those Roti's into my dustbin because it was not worthful to us.
So, it's just a waste of time and money with Zomato. As i order Online, so obviously i have to made payment prior to my Order's delivery.

Now, i need REFUND against my Full Order Amount from Zomato. i e. Around ₹200-210
My Order no : [protected]

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Address: New Delhi, Delhi, 110043

Website: Zomato

Hello,

This is regarding my money refund issue from zomato. An order was placed on zomato through debit card. My money was deducted and the order got cancelled, i talk the support team they said you paid via paytm but i didn't is the paytm, is this how your refund service work i'm very upset about that, and file a case in consumer court against that, better you resolve the issue as fast as possible. Neither food delivered nor money was refunded. Poor service... Disappointed...

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Address: New Delhi, Delhi, 110044

Website: Zomato

This is regarding my money refund issue from zomato. An order was placed on zomato by mistake through paytym. As soon as the order was placed i called the zomato support several times, noone responded. After 20mins i got a call from zomato team finally and they asked the reason to cancel the order and they disconnected the call without listening properly regarding my money deduction issue. I tried to contact them again several times and emailed them several times but no response. Neither food was delivered nor money was refunded. Poor service... Disappointed...

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Hello,

This is regarding my money refund issue from zomato. An order was placed on zomato by mistake through paytym. As soon as the order was placed i called the zomato support several times, noone responded. After 20mins i got a call from zomato team finally and they asked the reason to cancel the order and they disconnected the call without listening properly regarding my money deduction issue. I tried to contact them again several times and emailed them several times but no response. Neither food was delivered nor money was refunded. Poor service... Disappointed

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Nov 22, 2018

Updated by nagarishivani The order was cancelled without any communication and the agent disconnected the call . No-one responded. Any money was deducted from my paytym wallet

Nov 22, 2018

Updated by nagarishivani And money was deducted from my paytym wallet *

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Address: 226020

I cancel my food instantly after placing order i called the delivery person i am the restaurant to cancel the order order was not ready them and they said i will get my refund in 24 hours i chat with the zomato customer care service they said i will get my refund in 24 to 48 hours and after that they said they would not refund they said that they could not contact me. They called me but they did not called i do not receive any call. Instead i call the delivery person... Please help me please ðŸ™

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H

Hemant55

from Delhi, Delhi

Nov 24, 2018

No response from zomato regarding my complaint of refund for non delivery of food.

H

Hemant55

from Delhi, Delhi

Nov 24, 2018

No response from zomato regarding my complaint of refund for non delivery of food.

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Address: New Delhi, Delhi, 110924

My son ankit sahni ordered food on 17.11.2018 with order no [protected] from canada. We went out of home for half an hour, we didn't get food delivery. We have not received any call. I was trying your customer service no. But was unable to connect with you. Kindly refund the money or send us the ordered food after informing us.
Dr hemant sahni
[protected]

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Kartik Maheshwari

from Vadodara, Gujarat

Nov 23, 2018

Sir,

I am registered user of zomato, a leading company. I would like to inform you sir that i order on ZOMATO for piza but order does not deliver and my bank account is debited by Rs.109/-.
I request you to look into the matter and please resolve the matter immediately.

Thanks

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: zomato.com

I made a payment of rs. 525 for my order through my zomato account linked with email id swatibhati.[protected]@gmail.com. The delivery address is sharda hospital, gate no-2, 1st floor, greater noida

The payment was done through net banking of sbi at 1.27 pm -22nd nov

There was no message and mail so that i can track the order

Please let me the status, will i get the refund?

Swati bhati
[protected]

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Sukumar Marella

from Delhi, Delhi

Nov 23, 2018

Sorry to say, worst service provided by the zomato staff
very unprofessional guys are working with this zomato
why they are to much angry on people who order food online, if they don't like that job get out of there,
what is the use in rude behaviour with the customers

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Zomato.com

I got the refund around 300 in my zomato credits and they have blocked my account so that i cannot use those refunded amount. They are clearly cheating and not letting me use my amount. They are running out with my money. I want my account to be unlocked with my money as it was. They should look at their services and support. Their chat support always give false information and lie to the customer. I should get what i am paying for as a consumer.

Nov 24, 2018

Complaint marked as Resolved

They unblocked my account.

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adfbhe

from Delhi, Delhi

Nov 23, 2018

I have ordered two burgers on 22 Nov, 2018 at 04: 44 PM from Zomato (Burger Express ) .
But order was not received to me.
I have done the payment through paytm of Rupees 110.
As I have not received the order Please refund my amount.

Now I want Refund.

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Address: Gurgaon, Haryana, 122019

I waited 1 hour and then called the restaurant, it said the order was not confirmed by them and they tried to contact me but i didn't answer the phone, which is utter rubbish. I tried to reach out to zomato customer service which is again a joke, they only have chat support and no one responds even after an hour. I've attached the screenshot of the order for all. It's not even about the refund it's about the attitude they're running the business with. Utterly disgusting.

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Address: Hyderabad, Andhra Pradesh, 500001

Devender [protected]
My zomato account [protected]@gmail.com

Some one blocked my account without informing me and when i tried to email them they all went unresponsive onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

Devender
[protected]
Mail [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400058

Hi
I ordered a sandwich from sandwizza on 20th of november, 2018 at 3:20pm. Then i went to a meeting. I was in my office which is in a commercial complex at main j p road, andheri west, mumbai. It's a very well connected and easily reachable by anyone. Zomato has delivered their order over there many times. Trusting their service i paid only in advance. Now their executive called me while i was in a meeting, i don't know why. He could have rang the bell and someone could have collected it. After exactly 15 mins i checked my phone and called the executive. He told that my order is cancelled. Now i couldn't get neither food nor my money. What sort of service is this? The executive didn't deliver and i got punished. I am customer who has paid in advance trusting their service and they are the service provider who happily took my money.
Very sad
Ramakant sharma
[protected]

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Address: Chennai, Tamil Nadu

Order number: [protected].

I've placed an order on zomato and it got closed without delivery and no refund given for the same. I've been following up since long on twitter but, no response. It's not a matter of money but trust. Zomato will definitely loose customers trust if they maintain such attitude. They should loyal to the customers or shut their services off.

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