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Zomato Complaints & Reviews

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Updated: Nov 13, 2025
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Zomato reviews & complaints page 339

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S
sudhir0172
from Ludhiana, Punjab
Nov 24, 2018
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When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. E-mail [protected]@gmail.com
Zomato customer support has been notified about the posted complaint.
Nov 30, 2018
Updated by sudhir0172
When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. E-mail [protected]@gmail.com
Registered number [protected]

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    R
    roshan kashyap
    from Delhi, Delhi
    Nov 24, 2018
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    Address: 121004

    Hi dear,

    I am parveen sharma my mobile no. [protected].
    We order pizza 4 capsicum from dom'd pizza ballabhgarh address:-plot 1, tigaon road, near aggarwal girl college, ballabhgarh, faridabad.

    We receive raw pizza and very silly we receive pizza by zomato from dom'd pizza.
    We have complain zomato and dom'd pizza no buddy response pizza is very silly and many time we call dom'd but he give abuse and no response.

    Order id:- [protected]
    Paid by our credit card
    24.11.2018 at 2:09pm
    +5 photos
    Zomato customer support has been notified about the posted complaint.
    Nov 26, 2018
    Updated by roshan kashyap
    Please resolve my Issue
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      A
      Abdur Razzak
      from Kolkata, West Bengal
      Nov 24, 2018
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      Address: Kolkata, West Bengal, 700052

      Dear all,

      This is to inform you that i have order some sweet to my best friend, amount is deducted and in bank transactions showing amount succesfully transfer to atom technologies but transactions details and book order details is not showing, i am surprising i have never seen this kind of problem ever.

      Please look into this issue.

      Thanks and regards,
      Abdur
      Zomato customer support has been notified about the posted complaint.
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        K
        Krishnendub
        from Bahula, West Bengal
        Nov 24, 2018
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        Address: Chennai, Tamil Nadu, 603103
        Website: zomato.com

        In 17th november i tried to place an order of amount ₹191.25 by debit card from zomato but order was rejected for 3 consecutive times. I got refund of the last rejected order within 2 hours. It's been a week but haven't received any refund in my account even though they claims to have refunded it. Again in 19th november i tried to place order of amount ₹107.8 again it got rejected and they claims to have refunded it but the amount doesn't reflect in my bank.

        1) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
        2) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
        3) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- received
        4) date:- 19th november, order no.:- [protected], amount:- ₹107.8, claim:- refunded, in reality :- not received
        Zomato customer support has been notified about the posted complaint.
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          M
          megha17 raj
          from Raxaul, Bihar
          Nov 23, 2018
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          Address: Bangalore, Karnataka, 560078

          I had ordered food from [protected]@btm, 2nd stage, btm, bangalore
          Order id is : [protected]
          Total was of rs: 113.96
          Name: amit raj

          The delivery boy was not able to locate the location and after that he asked for
          Whatsapp location and told that it is far away around 2km and i will charge the
          Petrol price also.
          And atlast he not reach to the given location and he was wasting time by asking where is your location, so i cancelled the order.
          That delivery boy was not good at all, doesnt know how to talk with the customer.

          I want to you to please take some strict initiative. And i paid through online so please refund my amount.
          Zomato customer support has been notified about the posted complaint.
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            A
            Abhi_007_89
            from Noida, Uttar Pradesh
            Nov 23, 2018
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            Address: New Delhi, Delhi, 110059

            Hi Team,

            This is to inform you that Today, i ordered Lunch (Half Paneer Lababdaar, 4- Butter Roti & 1- Laccha Parantha) from Punjabi Angithi, Janak Puri New Delhi India. But they delivered me only Plain Roti & Roti's were also not cooked properly i.e. All were "Kacchi".Unwillingly, i have to throw all those Roti's into my dustbin because it was not worthful to us.
            So, it's just a waste of time and money with Zomato. As i order Online, so obviously i have to made payment prior to my Order's delivery.

            Now, i need REFUND against my Full Order Amount from Zomato. i e. Around ₹200-210
            My Order no : [protected]
            +1 photos
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              S
              SRobin
              from Bhimavaram, Andhra Pradesh
              Nov 23, 2018
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              Address: New Delhi, Delhi, 110043
              Website: Zomato

              Hello,

              This is regarding my money refund issue from zomato. An order was placed on zomato through debit card. My money was deducted and the order got cancelled, i talk the support team they said you paid via paytm but i didn't is the paytm, is this how your refund service work i'm very upset about that, and file a case in consumer court against that, better you resolve the issue as fast as possible. Neither food delivered nor money was refunded. Poor service... Disappointed...
              +1 photos
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                A
                Aloksss
                from Delhi, Delhi
                Nov 23, 2018
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                Address: New Delhi, Delhi, 110044
                Website: Zomato

                This is regarding my money refund issue from zomato. An order was placed on zomato by mistake through paytym. As soon as the order was placed i called the zomato support several times, noone responded. After 20mins i got a call from zomato team finally and they asked the reason to cancel the order and they disconnected the call without listening properly regarding my money deduction issue. I tried to contact them again several times and emailed them several times but no response. Neither food was delivered nor money was refunded. Poor service... Disappointed...
                Zomato customer support has been notified about the posted complaint.
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                  N
                  nagarishivani
                  from Mumbai, Maharashtra
                  Nov 22, 2018
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                  Hello,

                  This is regarding my money refund issue from zomato. An order was placed on zomato by mistake through paytym. As soon as the order was placed i called the zomato support several times, noone responded. After 20mins i got a call from zomato team finally and they asked the reason to cancel the order and they disconnected the call without listening properly regarding my money deduction issue. I tried to contact them again several times and emailed them several times but no response. Neither food was delivered nor money was refunded. Poor service... Disappointed
                  Zomato customer support has been notified about the posted complaint.
                  Nov 22, 2018
                  Updated by nagarishivani
                  The order was cancelled without any communication and the agent disconnected the call . No-one responded. Any money was deducted from my paytym wallet
                  Nov 22, 2018
                  Updated by nagarishivani
                  And money was deducted from my paytym wallet *
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                    D
                    Diva$
                    from Mau Aimma, Uttar Pradesh
                    Nov 22, 2018
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                    Address: 226020

                    I cancel my food instantly after placing order i called the delivery person i am the restaurant to cancel the order order was not ready them and they said i will get my refund in 24 hours i chat with the zomato customer care service they said i will get my refund in 24 to 48 hours and after that they said they would not refund they said that they could not contact me. They called me but they did not called i do not receive any call. Instead i call the delivery person... Please help me please 🙏
                    +2 photos
                    Zomato customer support has been notified about the posted complaint.
                    No response from zomato regarding my complaint of refund for non delivery of food.
                    No response from zomato regarding my complaint of refund for non delivery of food.
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                      H
                      Hemant55
                      from Delhi, Delhi
                      Nov 22, 2018
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                      Address: New Delhi, Delhi, 110924

                      My son ankit sahni ordered food on 17.11.2018 with order no [protected] from canada. We went out of home for half an hour, we didn't get food delivery. We have not received any call. I was trying your customer service no. But was unable to connect with you. Kindly refund the money or send us the ordered food after informing us.
                      Dr hemant sahni
                      [protected]
                      Zomato customer support has been notified about the posted complaint.
                      Sir,

                      I am registered user of zomato, a leading company. I would like to inform you sir that i order on ZOMATO for piza but order does not deliver and my bank account is debited by Rs.109/-.
                      I request you to look into the matter and please resolve the matter immediately.

                      Thanks

                      regarding refund because food was not delivered. - Comment #3279280 - Image #0
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                        S
                        Swati Bhati1
                        from Delhi, Delhi
                        Nov 22, 2018
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201306
                        Website: zomato.com

                        I made a payment of rs. 525 for my order through my zomato account linked with email id swatibhati.[protected]@gmail.com. The delivery address is sharda hospital, gate no-2, 1st floor, greater noida

                        The payment was done through net banking of sbi at 1.27 pm -22nd nov

                        There was no message and mail so that i can track the order

                        Please let me the status, will i get the refund?

                        Swati bhati
                        [protected]
                        +1 photos
                        Zomato customer support has been notified about the posted complaint.
                        Sorry to say, worst service provided by the zomato staff
                        very unprofessional guys are working with this zomato
                        why they are to much angry on people who order food online, if they don't like that job get out of there,
                        what is the use in rude behaviour with the customers
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                          P
                          premp17
                          from Noida, Uttar Pradesh
                          Nov 22, 2018
                          Resolved
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: Zomato.com

                          I got the refund around 300 in my zomato credits and they have blocked my account so that i cannot use those refunded amount. They are clearly cheating and not letting me use my amount. They are running out with my money. I want my account to be unlocked with my money as it was. They should look at their services and support. Their chat support always give false information and lie to the customer. I should get what i am paying for as a consumer.
                          +1 photos
                          Nov 24, 2018
                          Complaint marked as Resolved 
                          They unblocked my account.
                          Zomato customer support has been notified about the posted complaint.
                          I have ordered two burgers on 22 Nov, 2018 at 04: 44 PM from Zomato (Burger Express ) .
                          But order was not received to me.
                          I have done the payment through paytm of Rupees 110.
                          As I have not received the order Please refund my amount.

                          Now I want Refund.

                          I got the refund in my zomato credits and they have blocked my account - Comment #3279972 - Image #0
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                            A
                            AriBha
                            from Bulandshahr, Uttar Pradesh
                            Nov 22, 2018
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                            Address: Gurgaon, Haryana, 122019

                            I waited 1 hour and then called the restaurant, it said the order was not confirmed by them and they tried to contact me but i didn't answer the phone, which is utter rubbish. I tried to reach out to zomato customer service which is again a joke, they only have chat support and no one responds even after an hour. I've attached the screenshot of the order for all. It's not even about the refund it's about the attitude they're running the business with. Utterly disgusting.
                            +1 photos
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                              D
                              from Ernakulam, Kerala
                              Nov 21, 2018
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                              Address: Hyderabad, Andhra Pradesh, 500001

                              Devender [protected]
                              My zomato account [protected]@gmail.com

                              Some one blocked my account without informing me and when i tried to email them they all went unresponsive onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account


                              Devender
                              [protected]
                              Mail [protected]@gmail.com
                              Zomato customer support has been notified about the posted complaint.
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                                R
                                Ramakant Gayatri Krishan Vashishth
                                from Mumbai, Maharashtra
                                Nov 21, 2018
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                                Address: Mumbai City, Maharashtra, 400058

                                Hi
                                I ordered a sandwich from sandwizza on 20th of november, 2018 at 3:20pm. Then i went to a meeting. I was in my office which is in a commercial complex at main j p road, andheri west, mumbai. It's a very well connected and easily reachable by anyone. Zomato has delivered their order over there many times. Trusting their service i paid only in advance. Now their executive called me while i was in a meeting, i don't know why. He could have rang the bell and someone could have collected it. After exactly 15 mins i checked my phone and called the executive. He told that my order is cancelled. Now i couldn't get neither food nor my money. What sort of service is this? The executive didn't deliver and i got punished. I am customer who has paid in advance trusting their service and they are the service provider who happily took my money.
                                Very sad
                                Ramakant sharma
                                [protected]
                                +2 photos
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                                  Afsar.Shaikh
                                  from Mumbai, Maharashtra
                                  Nov 20, 2018
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                                  Address: Chennai, Tamil Nadu

                                  Order number: [protected].

                                  I've placed an order on zomato and it got closed without delivery and no refund given for the same. I've been following up since long on twitter but, no response. It's not a matter of money but trust. Zomato will definitely loose customers trust if they maintain such attitude. They should loyal to the customers or shut their services off.
                                  Zomato customer support has been notified about the posted complaint.
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                                    rahul2900
                                    from Sri Madhopur, Rajasthan
                                    Nov 20, 2018
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                                    Address: Jaipur, Rajasthan
                                    Website: [email protected]

                                    I went to order some food from Zomato as usual, but i recieve unpacked food.. i attach a pic in chat.. nd i got credit. but today they block me..sir i[censored] ddvliver bad food . then its my right to inform to take action against ur delivery boy or restorent but u block me. I hope they unban me. I spent a lot of money on Zomato. I contacted them from their email and they said I had been complained about from merchant's. This is genuinely a lie and I hope they resolve it or I might take this to court. They said they can't unban me from their database. Please help Zomato.. i dont want to lose my credit
                                    +1 photos
                                    Zomato customer support has been notified about the posted complaint.
                                    Nov 20, 2018
                                    Updated by rahul2900
                                    My zomato account got blocked without any reasons and also they aren't responding to my mails, their call support is not picking the call and chat support is also not working.

                                    I want my account to be unblocked as soon as possible because i have money in my wallet and i want them back. zometo account nu. is [protected]
                                    Dec 04, 2018
                                    Updated by rahul2900
                                    my account is does not open till now...
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                                      nish_312000
                                      from Hyderabad, Telangana
                                      Nov 20, 2018
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                                      Address: Rangareddy, Andhra Pradesh, 500030

                                      HI Last sat I placed an order of 371 from a Hotel Sri sai Santosh dhaba located in manikonda Hyderabad-500089 from zomato .I made the payment through my hdfc net banking account the payment was made successfully but my order didn't got confirmed. Request you to please look into the issue and process the refund.

                                      Details:The transaction was made on 17/11/2018 around 2:30PM TO RAZPZOMATO
                                      Zomato customer support has been notified about the posted complaint.
                                      Can you please provide update why it's taking so long
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                                        chandar2m
                                        from Hyderabad, Telangana
                                        Nov 20, 2018
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                                        Address: Hyderabad, Andhra Pradesh, 500013

                                        Hi,

                                        Unfortunately by mistake i ordered on zomato on 18th nov (Id - [protected]), and i informed immediately to zomato customer care before accepting restaurant, even they did not canceled the order and also i did not received my order and even not given my refund amount. Simply they updated status as you were unable to collect the food at the mentioned address and your phone was unreachable, but they did not call me as my phone is working perfectly and not informed in the chat as i am already in chat with them. And they should inform each and every customer about their policy change about cancellation. Really they are cheating customers in this way and earning money.
                                        Please help me on this issue and make my amount refund.

                                        Thanks,
                                        Chander
                                        Zomato customer support has been notified about the posted complaint.
                                        Order from Kill No Kalorie.
                                        Placed on 9th Nov at 05:12 PM.
                                        #[protected]
                                        Hair was found in food ordered
                                        For promoting unhealthy, unhygienic food for customer, false rating are give to misguide customer by zomato
                                        As per their commitment, refund was to be given from their end.. unethical behaviour of zomato
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