Zomato Complaints & Reviews

Hi team,

We need an urgent resolution to our concern that neither our order (Order number - [protected]) is delivered nor zomato customer care is initiating refund.

When i tracked the order the delivery guy was moving towards sultanpur (Wrong way). We also did not received any call from zomato or delivery boy and in the end order was declined.

We are highly disappointed by such customer service. We need refund asap as well as compensation for this case.

Looking forward for strict actions.

Regards,
Faiz ahmad

On 2nd dec 2018 at 9.05 pm i did paymentof rs 280 for an order through the zomato app.the money was debited from my bank account but no order was confirmed or placed no order so no order id

after that i placed an another order of rs 190 at 10.23pm but this time i chose cash on delivery and the order was delivered

but zomato still has to refund me the 280 rs
i tried to contact them through mail and they sent me 2 follow up emails asking for my mobile number but they did not take any action and then never replied back to my mail
i'm attaching the screen shots of transaction statement and the order history
please help me with this matter

Had bad experience in zomato, where they refunded my money for stale food & blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. Arpit verma, [protected]@gmail.com

Hi
My name is quincy
I hv ordered pizza from foogasm
And wen i got the pizza nothing was on top of it
It was all ruin
All the chicken was on one corner and all the cheese was stick on top of pizza cover
Horrible
I hv attach pics and sent videos as well
I want refund
First time i hv ordered
Had a worst experience
Waiting for reply
Dis is the person's no
Who delivered me pizza [protected]

They provided me half of the food and refund amount of missing items.
When i asked then to replace or refund completely they disconnect the chat.
And the restaurant also stopped delivering food.
I had to face so much inconvenience. They misbehaved by disconnecting the call.
Also they do not provide customer care phone no. They asked customer to chat only.

Hi today i have faced one bad situation with zomato customer support, without my authorization amount got deducted from my wallet and order got placed. Even i have tried to cancel my order but it's not allowed me to cancel. Within seconds i have contacted customer support to cancel my order it has placed wrongly. I don't want the order plz cancel the order. They have informed like they can't cancel the order since it's already placed.

My humble request may i know the reason how amount will deduct from my account without my authorization once i click on place order (This order i didn't placed wantedly - it got placed unknowingly).

Even i have asked support team please cancel this order just a second back i placed this order.
They are not supported and i said them i will complaint this they said proceed. Please find the screen shot attached for chat conversation.
Even i got angry for their support.

Plz consider this as my humble request and complaint and ask them to keep authorization from the customers before payment process otherwise other customer also face this kind issues.

And also help me to refund back from the app since it's zomato support issue.

I have been a loyal customer to zomato for years and usually place multiple orders in a day. Some of them got cancelled for various reasons and their system detected it as a suspicious behaviour, i don't know why. And my account got blocked from then and couldn't place orders. Please reactive my account so that i can place my orders as usual.

Username : sande. [protected]@gmail.com

Dear sir/madam,

On 1st of december 2018 at 12:55 hours, i tried to place online food order via zomato's food ordering app. After directing to payment page, i paid an amount of rs.125 but due to some error the order didn't get placed and my money was debited from the bank. No trace of order placed was seen on the app.

Later i had to place another order to get food for which i received the service.

I wrote an email via zomato's website regarding the 1st order placed and received an acknowledgement in my email. But no reply post that. Followed up twice to get rs.125 refunded.

I'm attaching the transaction screenshot i received after my amount got deducted from bank.

Kindly provide me resolution.

Thank you

We placed an order rs. 635/-with zomato on 1st december. Money deducted but can't received the order.
Mail id [protected]@gmail.com
Please return my money.
I had to place the twice. Second time it was booked.
But i have no clues about the money which was deducted for the 1st time.

I have attached transaction details.
Contact no [protected]

An order was placed from zomato with order number [protected].
However the address stated in address bar was correct but it was not correctly being displayed on map. The valet assigned was contacted as soon order was placed. But he said that he would cancel and then amount would refund

After half an hour representative called explaining his incovinience to deliver and promised that refund would be credited and even suitable compensation would be given.
However chat support person denied of refund because the order was cancelled late and food would be wasted now. They even didnt refund and neither did they deliver.
Delivery valet used inappropriate words while talking. They delayed purposely so they could charge fees

I ordered food on 25th november through zomato and after 30-40 min i received a notification that the restaurant cancelled my order. And then when i contacted zomato they said the refund amount is initiated and will reflect soon. But after a week when asked for refund amount they are giving exuses that they were not able to contact me at the day of order and we cannot refund the amount.

Ok so that is what I see over here.I have faced enough from your side.Now I have to do something, last time also I was delivered stale noodles with the promise that issue will be resolved but I wont take it this time.I cant change my religion nor my beliefs because of this company's foolishness, I know being an employee you are very loyal to your company and to such an extent that you want to lose a faithful customer, I am ordering food to delhi kolkata and profiting zomato, I have even bought zomato gold and treat.Even after being such an important customer if I face such consequences then it is very unfortunate, I know you can easily place a refund but I dont understand why aren't u doing soI earnestly request you to take an immediate decision because I cant waste my time nor my money.This has happened for the second time and I know this time also no action will be taken.There is no use of telling you about consumer forum because you all take things very lightly.Unfortunately if I dont receive my refund now I will be forced to take some actions.
Mobile no. - [protected]

Well i order food through this app and instead of getting my food i get error order rejected and when i enquire about the refund i am told that i was at fault so i will not be refunded.
Well as far i can see my fault was that i used this app.
Here are some screen shots that show that my order was cancelled prematurely due to which i have to pay for the food i didnt ate.
Not only my time was wasted waiting for food it is still being wasted talking to zomato people on email support who are not being helpful.

i can understand if food was prepared and it can be charged as it cannot be returned but they should have waited atleast for 45 minutes to cancel my order as it was expected 45 minutes to deliver . and a phone call should be made before cancelling which was not made too

I have ordered from eat. Fit restaurant through zomato order id [protected]
Without my notice zomato delivery agent has cancelled my order stating am unresponsive/not reachable at the time of delivery. But i haven't received the call the agent. After placing the order and making the payment no one would be wanted to loose their amount. I dropped a mail about the issue and told them i do not want the refund just replace the same order. But, they replied saying as per our new cancellation policy; cancellation charges equal to the order value have been levied and we won't be able to waive off the charges. This is ridiculous, they doesn't want to give refund and doesn't want to send the order back too.

I have placed an order on 16/11/2018 from chauhan 35, the item i have received was too salty complained to them in 15 minutes and now for last 2 weeks, i am getting answer from customer service the concern has been forward concerned deptt and they will contact you, and most surprisingly they don't have any turn around time

I want refund my money back

Order num [protected]

I tried placing an order thru zomato today. When i made the payment it return back to the previous page saying "an error has occurred. Try again" and i tried for 5 more times, same thing happened. So totally 6 times amount got deducted and my order was not placed. I tried calling customer care +[protected] but no response. I got fed up waiting for the call to get connected for almost 2 hourse. Really frustrated with the service

My order no. [protected]
My order was cancelled and the amount which i paid was not refunded
I have talked to the delivery men before coming to my place after 15mins he said the order was cancelled by zomato
We have called to the restaurant they said the order is ready but the order got cancelled by zomato i personally went to the restaurant to take my order which was prepared for me but restaurant people dint gave my order as they said the order got cancelled from zomato
This not the right way you
We trusted zomato and paid the amount.
I want my money back refund my money as soon as possible

I had ordered the burger from Cafe18 yesterday.but when i received the food was too cold and is not eatable because something unwanted smell coming from it. am disappointed from Zomato Services if this is happend so i thing its not be good for Zomato Reputation

Note:Detailed of order given in screenshot format please go through it and give me reply as soon as possible

my contact : [protected]

Maine kal 1 order kia tha mere paytm balance katake leken mera order confirmed hone ke baad cancel kia gaya. Maine jab chat pe pucha mujhe bola gaya ki mere pass delivery boy contact kia leken nahi hua isiliye order cancel kia. Uske baad maine paisa manga leken mera paisa kal se lotaya nahi. Maine mail vi kia leken bol raha hai khana damage hone ke wajha se mujhe koi paisa nahi lotayga.leken isme mera kya galti hai plz batayenge? Mere pass koi call or sms nahi aya.plz kuch kijiye

I ordered 2 veg biryani with zomato app on 25th nov 2018evening about 9pm each individually. Am very dissapointed with zomato for not giving paytm cashback for my pickup orders. I used pick50 promocode twice to order biryani from santosh dhaba, near begumpet. About 350rs duduced from my paytm account buy no cashback still recieved. I must get atleast 150rs cashback immediately, their helpline said wait for 48hrs but now almost 4days passed.....