Zomato Complaints & Reviews

I was searching for pizza on zomato and unfortunately I liked the deal of chocolate room but I was just watching the pizzas and selecting. Order was accidently placed and no confirmation from zomato and Paytm as my money (Rs410) was deducted from my patym wallet and after that we called zomato, they just canceled the order but they told no refund will be given please help....

I had ordered food on Zomato and incorrectly gave the delivery address as home when I was in Guindy Office.
I immediately called the delivery boy and spoke to him and informed to cancel the order.
He informed me to chat with the tomato support team and I did that and they also confirmed the cancelation in their chat.

At last, when asked for the refund they told me the food was despatched so no refund can be made.br...

Dear concern,

I am an indian citizen, resident in uae. For the past 5 months, i have been consistently getting calls from the zomato asking for tim hortons, jbr. I am no where related to tim hortons. I am engineer, working in a reputed organization. Despite of confronting that i am not from tim hortons, i am getting repeated calls on untimely.

This is just annoying and request you to kind necessary action in...

I order dominos pizza using zomato app by paying rs 322.When i recieve call from dominos for my location then they said that they cannot delivered food to my location in mohan garden (delhi). So they said that they are canceling my order from their side. Afterwards Zomato showing the status as delivered which is completely false. I connect with Zomato support, they promise to solve my problem and saying to wait 5-7 business day. But i issue...

I ordered fm empire restaurant through zomato on 10/10/2018 at 12.26pm. O didn't get a status of my order hence contacted customer care who told me there was some technical issues and my order was not accepted and i could re place my order in a while. Please note, my payment was already done through paytm. Not wanting to wait indefinitely, i went ahead and placed my order with swiggy. I was told the money will be credited to my account. Meanwhile,...

Dear sir
I'm rajendra tawde
I have first time ordered on zomato
Order code :-[protected]
Mode of payment :-paytm
Order name :- mojo 🍕 pizza doubly loaded
Today i had called mojo pizza azad nagar branch and they said my order is cancelled and he said that my money will be refunded in next 5 days but when i'm checking my app order list the order is delivered but not received the order please check...

My order was marked as delivered when in fact it was not. Further, the delivery person was unreachable to follow up on the status of the delivery. The chat support have zero support and has now gone so far as to remove the chat icon from my app! The email id for customer support did not send a single acknowledgement despite repeated emails to them. The phone numbers found with online are invalid. There is no way to contact these people! And...

I ordered food from zomato on 6th oct 2018 and order amount was 310 inr. Order id - [protected]
My order was canceled by restaurant due to food unavailable. After 4days i didn't receive the food neither the refund. When i contacted zomato chat help and they also declined to refund. This is very disappointing to see such services from such a highly reputed organization whose motive is to serve customers best. This is the first time they...

My cashback not get as you have decline my first order due to some issue and 2remaining was cancelled and not get my cashback in paytam please it is humble request to you that please provide my cashback you are declined my complain then i have to go furtheer for these serious issue i had lost 320 rs cashback due to your service i want these cashback get back only...

Today i ordered from zomato, after the online payment has been done i was not sure if the order got confirmed or not. This goes upto two hours. I have the order number ([protected]) and so i've initiated the chat. (I can also share the screen shots if needed). I was not getting any notification or any information about my order. Then i decided call the delivery person (Rahul), who himself lacks to share the correct information. So asked him,...

I have placed an order by mistake in zomato for an amount of 554/-. I have contacted the support immediately to cancel the order and called the restaurant as well. Zomato has no phone support and everything is through chat. I have informed them as well to cancel the order.in 10 min i have got a call from zomato customer representative and i have explained him everything regarding the order. He said that he is going to cancel the order and...

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 247rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me....

I Kishan Tulsyan had placed an Paytm Prepaid Order (along with a tip of Rs 20 to the delivery person) but due to certain grave medical emergency I couldn't take delivery boy's call as coincidentally I was with the doctor which was obviously indispensable & very urgent in nature .

Though the very next minute I did call the delivery guy which was first rejected multiple times and later he responded in a very harsh tone and told...

I ordered food through zomato from real food mall for amount of rs. 319.70. First i tried twice via netbanking but encountered error. So i paid from debited card and it got debited from my account but for a longtime it said taking back to merchant site. Pl do not refresh or go back but the order was not completed and was buffering for a long time.
So i had to cancel the transaction.
Pl refund me at the earliest...

I ordered this afternoon from qd's via zomato for 1107.80 inr. Order id - ztd188e8efa9fbfe85f
My order was cancelled by restaurant due to inconvincing reasons. We didn't receive the food neither the refund. Zomato chat help was also of no use and declined to refund us. This is very dissapointing to see such services from such a highly reputated organization whose motive is to serve customers best. This is the second time they have...

I ordered some food through order id [protected] dt 6th october 2018 and as i received the order i found that total order is a waste. It was not in consumable form and i had to throw all the stuff in garbage. I attached three photos also for your reference. All pizza stuffing is stuck up to their box, honey chilli potato is almost a waste as it contains no vegetables and last but not the least veg manchurian is in liquid form as i ordered...

Order from papa please cafe.
Placed on 7th oct at 10:48 pm.
Id: [protected]
This order was placed by me on the date given. The first problem was food was delivered 1 hour later to me it and the order was incomplete the coffee was not as per the minimum level and the food was worst. It was like that it has been cooked a day before and than that has been delivered. Complain so many time in zomato chat but no satisfactory...

I ordered food mistakely saying i will pick up from the restaurant as soon as i saw that i tried multiple times contacting the customer care via chat and pathetic was toll free number was not working after 2 hours i got reply saying the food was delivered now you guys tell me at 11:45 were i go and beg for food worst service of zomato never expected....

My name is yukti, i am using zomato since a long time now. I have 2 gold membership also so i expect a proper reply and coordination from zomato.
I placed the order yesterday from the number - [protected] registered under the name laxman das
I placed the order at 9:00 pm
And till 12 zomato was not even responding regarding my order. The order was made for the restaurant - kfc
When i called kfc they said thaty...

I have cancelled my order (Zomato Media Pvt Ltd Order #ZTD18996BEC056C929A5 Oct 03, 08:57pm)on 3oct18 and even got a confirmation call from zomato customer care service center. They told me that they will refund the amount in 3-4 working days but on 8 Oct18 when I text them about not getting refund they msg me their system didn't show that the order was cancelled. I provide them their delivery boy number and that restaurant number also to...