Zomato Complaints & Reviews

[Resolved] Zomato — zomato blocked my account



1 Review

Si

Sia 03 on May 16, 2018

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Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

I ordered some food from hotel lotus park ahmedabad, food was ready as per the manager but due to laziness of delivery person to deliver in rain he asked to cancel the order by giving silly excuse of flooding
whereas delivery man traveled from the delivery area to the hotel to get my number and to just ask to cancel the order from myside after wasting my time of about 44 mins
i paid online now zomato is asking to wait about 5-7 days for refund of 114 rupees also the food got wasted from the hotel
zomato is wasting everyones time, money and many valuable resources.
Honorable Serviceman should take serious step regarding this on zomato

I ordered the food item from santrupti chennai and the transaction got failed ..and the amount got debited from my bank account even though the transaction failed..then again I tried through the same card and the payment was done..so I was charged two times for the same order with only one being successful..please check through this and ensure that the amount is refunded.
Order no. [protected]

Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when the pasta reached, it was stale and tasted sour. I tried calling, and the only answer I got from the restaurant was that they would deal with the issue the day after. How can a delivery outlet shun its responsibility like that. More so, we ordered at night, and had no other option to order from elsewhere. I would be grateful if the company could seriously look into this.

18/7/18
I placed an order from “Chili’s american grill and bar” restaurant in viman nagar, pune from the zomato app worth 682 ruppees. The transaction of the same went through from my debit card and i even recieved a message from the bank for the success of the transaction to the app. However, the restaurant did not get the money and therefore did not accept the order, leading to the cancellation of the order, despite having paid for it to the app.
I’d like a refund of my 682 ruppees as soon as possible.

Sir/mam I am Rajiv Satapathy the owner of Hunger Station feeling Sry to tell u that it's been now 10 days tht I hv submited all the documents for to tie up for home delivery bt not a single response frm ur side.I hv also tlkd with Mr. Prateek and he told me tht it will be max mndy bt nw it's wed nthng hppnd... So hw could I wll b sure tht it wll be done on exact date.. Please do care of this mail and I'm waiting for ur reply.. ✉ King.[protected]@gmail.com

Im ordred last night 9.30 pm on zoomato. Delivery boy reached near my home and call to me but the mean time my mobile sw.off . and im looking the delivery boy and said pls give the order they said your phone sw off because of your order cancelled. And say talk to cmr care executive and cmr care executive not listen ing and your order is cancelled .you prepare new order and im said my reliative at home pls deliver the order but they no listen and argue with me . in between they talk to senior and said cmr bakwass kare ja raha . you have any code of conduct of calling exective abuse to cmrs. And call recording of your telecaller in my hands and you want im send to him. Any cmr not except abuse language by telecaller, pls action on the telecalller other wise im going to court for this abuse . my id is sonu, [protected]@gmail.com on zoomato.

I order for one medium sized pizza priced Rs. 348.75 on La pinoz through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatocally redirected to the prrviou page. I again asked for otp and then order was placed with confirmation. But again cash was debited from my account. In my orders section of zomato app only order confirmation was there. I even called the restaurant and confirmed of only one order. When I received my order, there were two. From now onwards i will never pay with debit or credit card if this kind of service is provided. In the name of discount customer is cheated by placong same order twice and showing incorrect information on the app.

I have order food in mumbai from faasos after my estimate time i have contacted chat support there a guy said me wait u will recieve the food but later he refund my money and said they cant provide the order again he said he will arrange the meal for me and given me order no [protected] and i waited for 02hrs for it and latter no response was there and i was just hungry and helpless... Is this a service zomato proviing to its customer or shall i proceed with consumer forum

Hi, My name is Mohit kumar .my order number is [protected]. I did payment through credit card. Sunday I ordered the food from lajawab restaurant at 11 am in noida sector 44. The dal makhni was deterioration. I was unable to have even a single bite of it . I called to restaurant but both numbers was unreachable of that restaurant. I called to that boy also who came to deliver the food but he also did not pick the call. Then I ordered something else from Swiggy . My money has wasted . I want my money back as soon as possible and in future I will never order food from Zomato .

I want to get my restaurant- Aslam Tikka Registered for accepting online orders. Its almost 4 months now nd nobody is listening.. pls can somebody contact me at [protected]. Have been discussing at various levels but all in view. Restaurant has good ratings on zomato. We want to start online orders.. Please can someone look into this. Restaurant is located in Sawt, New Delhi and its getting very good response on other portals.

I ordered for la pinoz pizza through zomato. It priced Rs. 348.75 . I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. But again cash of Rs. 348.75 was debited from my account. If you could please look into this. Thank you.

Hello team,

I have called the zomato support person ([protected])for refund that was initiated previously for my food order missed one item which I didn't get my refund back so I registered complaint for the refund then I got a mail with the mentioned phone number from the zomato to resolve the issue then I called that person he asked the bank details.


Then the zomato support person is a fraud who have stolen 20000 rupees from my account. Kindly get my money back also I will register complaint to police.

Rajan

[protected] is the order number.. I ordered for Paneer Chilli Basil Dry and Chicken Chili Basil was delivered by the restaurant. The delivery guy himself was confused with the order. Unlike other orders there was no mention on top if it was veg or non veg. I’m a pure vegetarian and I’m really disappointed. This is a huge mistake and I don’t know if its the restaurant issue who delivered wrong or zomato who conveyed wrong. I need a refund of the complete order

I have placed order for subway today . The order is confirmed but the zomato staff is calling me to cancel the order as they are not carrying cash to pay to subway .

So why the cash on delivery option is available . This is a harassment to the customer, after half hour of confirmed order I am getting such call .

If you can’t provide proper service then why are u taking orders .

Highly disappointed with the staff service

I have ordered from zomato app from Blue Nile hotel camp pune. Payment is also deducted but hotel is saying that the have not received any order. Can you please assist to get my amount refund. How this can be happen while zomato is famous app for food delivery. Please do something on it and help me to get my money back. And also improve the payment method and delivery methods.

Order placed on Zomato
My order id [protected]
Order to Hammered Exchange, NEW BEL Road
Date placed : 15Jul18

Zomato website shows order sent to restaurant with green circle and awaiting confirmation. After it was 5min. approx. for confirmation i call Hammered exchange restaurant number given on Zomato against my order. No response from Hammered exchange over call and it used to get disconnected. I started chat session with Zomato. They could not respond order status for 15min. I received call from Zomato saying they did not forward order to restaurant, i asked them to forward it, their response was they do not have the facility to forward. I asked them if my order will be delivered or what will happen to my order which is paid already. I suggested them to cancel and refund the payment which they immediately agreed.

No explanations are given as to why the order did not get processed.

I have had problem with Zomato in past too, i do not recommend Zomato service.

Rupal Durgule

I have ordered food in zomato at 13 July night and amount 123 Rs. paid through paytm and amount debited from paytm but didn't get any confirmation message.. So again made an order with COD payment by your delivery boy Ramini Someshwar Rao([protected]) has delivered but amount which i have paid by paytm not refunded..i have order I'd which i have paid..I want my refund.....

Hi,
I have ordered 3 food item from zomato app in my father's mobile and I have received only 2 item out of 3 food item so I contacted the zomato support person and he said that the amount will be credited within 4 or 5 days for the missed item but it's been a week passed already still I didn't receive the amount.
Ordered Mobile number is [protected]
Name Manoharan

Kindly do the needful to get my refund back.

Thank you
Rajan MB

I ordered from Zomato on the date[protected] from (Cafe Durga) my order did not get confirmed but my money was deducted the amount was 85/- (eighty-five rupees). I had ordered it from the Zomato App around 3 pm in the afternoon, kindly check into the matter as soon as possible. Please consider it as a request. Would be waiting for your response

Thank You