Zomato Complaints & Reviews

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order was ok so he will not refund/returned anything to me.

According to him i'm lying and the restaurant was telling truth. This is utterly frastrated to me. For a 180 bucks i'm going to tell lie??? This kind of customer service you have appointed. When a customer complaint something that means he has enough reason to raise the issue otherwise no one has time to play all around this.

Please look into this matter seriously. It's not about money it's about respect.

I placed an order for ovenstory pizza by faasos on 2.08.2018 around 7.45 or 8.00pm. The offer was bogo - order id [protected]. While placing the order there was no option for choosing the 2nd pizza. So i assumed since it has bogo highlighted therefore two pizzas will be delivered. This was my first order with ovenstory.
I received the order but instead of two pizzas i received only one.
Issue - 1 - the order i placed was buy one get one pizza. The app didn't show an option to choose 2nd pizza besides a quickly disappearing pop up alert. The app is deceiving enough to make customer pay and deprive them of the offer. I could have placed the order with faaso's and availed the offer instead of going through zomato.
Issue-2- the chat support lady claimed her name was neelam and was the highest authority present in the night shift. She connected my call with the store incharge who in an extremely rude tone stated if i didnt select the second pizza he cant deliver the second pizza. Neelam was present on the call when this incharge spoke in an unruly fashion. My concern was even the store guys are aware that the pizza order is from zomato and they have a bogo offer on the particular pizza. So for argument sake even if i didnt place the order for the free pizza isnt it the store incharges responsibility to inform the customer and ensure they avail the offer instead of speaking in an unruly fashion.
Issue-3- neelam followed the tone and insisted that i cannot get refund or compensated as i had not selected the second pizza. She was equally rude in her conversation. She was smart enough to wrap the call and connect on chat. Throughout the chat she denied the presence of a manager, claimed she was the top person in-charge for the night and without any empathy repeatedly stated that i will not be compensated for a very genuine miss.in all this zomato's app is to be blamed but neelam was very smart to push the blame on the restaurant when she realised i wasn't letting it go. She continued to give me the usual customer

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have 1000 in my zomato credits not because of past horrible experience. I was the money refunded to my bank account.

I placed an order, order id [protected]

1. You made me wait more than 1 hour for this and after on hour you called me that delivery will not be possible as no delivery guy is available and the person on call told me that i will get a meal.

2. By the time you called me it was already 3:00 am and i was dying from hunger, i had no choice but to remain so.

3. I got no message on meal for whole day, not when i tried contacting you chat support well guess what... They are a chat bot.
No matter what i said, they kept telling me that they will take stern action against restaurant, it was not even restaurant's fault, it was your fault.
And on top of that they told me that no such meal was promised.
No matter what i said they kept responding in copy paste script which was neither related to issue that i had nor to what i was saying.
This is unprofessional and irritating at the same time.

I am a level 8-9 level foodie on zomato and this is very sad and irating to see this happening and getting such rudeness in reward for my locality. I will do whatever it takes to let otheer people know about this.

Lokesh
[protected]

Hello,

We have delievered food as per offer given in newspaper but in zomato app reflect that "restaurant does not deliever here change ur address."

Zomato lose many orders due to this, from our company many orders placed but all are rejected and also you are not showing any delivery instruction

So, please do needful to provide food at our location.

I ordered chk barbeque sandwich with potato chips and a hot chocolate brownie.. The order was frm food night factory... Its 24hr food restaurant on zomato in chandigarh... I didnt got full order... They didnt delivered potato chips which are usually very much everytime... Instead of calling them i ordered thru zomato and this happened.. I selected cod so cudnt use any promo code... Bill was 385rupees... I later got their number frm ur app too... I said them that i submit complaint on zomato but they didnt cared... It was my first order and this happened... See i[censored] could help..

Really very disappointed with the services. I ordered at 11:20 pm, got confirmation but they cancelled my order and i was really hungry and slept hungry. They only know to empathise via chat support. Dont use the app, services are really very bad at night.
I came back home and was really hungry, they are the worst and not even refunding money.
Amd the chat support was also not so. Sorry about it and did not do anything apart from saying sorry, i really want strict actions to be taken against them as there service and guest hanfking is a treat to. Customer service industry. When i told them that i am going to make an complaim they said "your wish"

Make sure that zomato would always remember to follow rules and fulfil promises.

Didn't recived my paid order of around 300
Im an unwell person and depression paitent now i hungry like hell as well
I used a perfect order address and a option prior informing that im unwell that they provide on their behalf then to they where not able to deliver
Their tracking order service is under update and thats the reason i also was not able to talk to delivery boy i just need food and ill wait till i die because of their irresponsible behaviour chat service was also not working... What can be done to save a life in this case and do they really see that social resposibility and customer service are very importent consumer right in cases like this

I ordered from zomato in Gazab ba restrurent for lunch. The menu was chili chiken and noodles. But when I placed my order Rupees 62 is debited from my bank account but order was not placed. After contacting the customer care they told me that the money would refund. But still I dont recieve any refund. From [protected] i ordered this. When i get my refund

I had been chasing for registering our restaurant in hyderabad, and even provided documents to akhil reddy and a few. First the staff who has been in touch with me, was more interested in selling his advertisements, rather then registering the restaurant. Despite sending the documents, he neither responds or picksup calls from us.

This is against the base requirement of showcasing a restaurant to the customer.

Also, it appears becoming a monopoly, zomato team takes their income earning cows like unwanted filth, which they should learn to come out. Their staff are neither professional nor customer friendly. They earn from every restaurant roughly around 30% and still they do not respect that.

My account under [protected] was blocked for no reason and after following up with the team on email multiple times there has been no response.

Created a new account with [protected] and now as per order number [protected]. The restaurant has canceled the order but the zomato team is not issuing the refund for the money paid.

It has been frustrating experience for me using zomato. Pathetic customer service and lack of customer centricity has been a big problem.

I have ordered pizza though zomato app but after placing order instantly I got an call from delivery boy that restaurant from where I have placed order they are denying to place order to power cut I just can't understand that if restaurant which are your partners if they can't place order then why it was showing on app place order online they have wasted my so much time and this was not sufficient for you people after that when I talked with customer care executive about refund then she said there is proper procedure that you will get your refund after 6 or 7 working days but why so is it my fault or yours if you can't give good service to people kindly close your app why we need to wait for our refund when mistake is from your side just think about it once if you seriously want that people in future place order through zomato just change this worst procedure.

I have purchased zomato gold m. No: 490959, today and i havent used their services yet however there is no provision of cancellations. Its tyranny of these ecommerce companies to maraud without any arbitration rights. Neither do they mention cancellation policy/ t&c which should be published right before payments. Pfa sequential screen. Need refund.

Placed my order of chicken roll on 22nd july of value 150 rs and i paid it through my card. The amount was deducted but order was not placed. When i queried the restaurant they told me that it would be refunded but i can't find any connection on the customer support no plus the zomato chat helpline server is also not working. No amount was refunded till today. Now there is no reply from the supporting staff. The zomato is just looting money by this way from many people...

Nitin this side. I made order at sanjha chulha restaurant in sec-19, faridabad. I pay my bill amount through paytm. I contact zomato delivery boy he told me that zomato boys are following strike so i cannot deliver any food. After that i call sanjha chula restaurant then there they asked for billing amount and some extra charges. This behavior is not good.

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i dont have dad i am a one man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye hai sir plz mai aap se haayh jodke request krta hu sir plz muzhe rejoin krlo... My user id:- [protected] from zomato office kothrud, pune, maharashtra

Mr. CEO,

This is to highlight as how your company is making its customers starved to death.

I order a meal today at 7/24/2018 - 2:12:41 PM with Order ID [protected]

Now it was mentioned that my order will be delivered in 52 minutes which is 3:02 PM.

I was already very hungry and was somehow managing to wait for those 52 minutes and when I didn't see any sign of the food getting delivered by 2:52, I initiated a chat with Zomato Support.

I asked about the status on my order and the executive told me that your order will be delivered in next 24-29 minutes. I asked about the reason so he tried to call the Delivery boy who didn't respond.

Then your executive told me that he had a conversation with Restaurant and there has been a cylinder blast and that's why order is delayed.
I calmly asked him how do I believe that and he arrogantly replied this is what we have got from Restaurant.

Furthermore, I called the restaurant by faking my identity as a Fire Engineer from nearest fire station and I got to know there was no cylinder blast, there was a little fire incident which happened around 11:30 AM (Two and half hours before I ordered) and Restaurant also confirmed that they resumed to normal operations within 30-40 minutes of that incident as it was a small fire incident.

It has been 2 hours and I haven't got my food yet. In fact my order has actually been cancelled by ZOMATO.

To compensate your executive said that they are sending a complimentary Meal. As if that's gonna make any good for the hassles which your company has given to me.

Also even that meal hasn't arrived and its been 55 minutes since the executive said they are making it delivered.

DO YOU CALL THIS BEST FOOD SERVICE??

Thanks,
Vivek Kumar

I placed order on 13th of value 191rs and i paid it through my card. The amount was deducted but order was not placed. When i queried in consumer support they said it will be refunded. But no amount was refunded till today. The same thing again happened on 17th of value 334rs. Now there is no reply from the supporting staff. The zomato is just looting money by this way from many people.

Hi! I am narender kumar bearing contact no. [protected]. I had placed order for food through zomato, and food was to be supplied by shahi naan wala, paschim vihar. Order was confirmed having order id: [protected] dtd.23.07.2018. I received a call from zomato (Land line no.[protected], at 20:06 pm, and the person informed me that my order is being cancelled because at about 8:30 pm, delivery is not possible in my locality. I guess an ordinary man takes dinner about this time only 8:30 pm. Also the food supplier "shahi naan wala" starts taking order after 7:30pm. I don't understand where i was wrong?? Later on i received message that refund of my amount has been initiated and i was give rs.50/- as a compensation, however it should be understood that money cannot replace food. I am really very disappointed with this episode. I intend an action to be taken against that delivery boy, who refused to deliver at my place, and other errant officials involved, so that in future it is not repeated. You may very well verify that i have received orders at my location in past.
Thanks, narender kumar (Mob. No.[protected])