Zomato Complaints & Reviews

I ordered one pizza on2nd june, which was totally spoilt and wasn't in a condition to eat. We had to throw it in the bin, the delievery boy dint even bother to deliver the pizza on our doorstep (Actual delievey address) so i had a word with the chat support and they only apologised but couldnt process a refund. So i called the restaurant manager and what i was told by them is, its the delievery boy who messed up, even after insisting on carrying...

Hi

Zomato was running up a hyped up marketing at chennai last week countering uber eats and swiggy

Thought would give it a try, ordered some evening snacks on may 20, everything went well till the order was completed online, then an endless wait for the restarunt french loaf to confirm the order.

30 minutes of wait with no cancellation option order, zomato cancels the order citing, 'delivery boys...

Order id : [protected] order from behrouz biryani... And date 31/05/2018

First my order was successfully received and confirmed in the website so i assumed everything was right and then i received a call from restaurant saying that one of my orders was not served that day so i told him to cancel the order and then i contacted zomato customer help chat he said i would receive the refund in 24-48 hours and he was late in responding...

I have placed an order from shanmukha, bengaluru of amount 294 at 1:10pm and expected delivery time was 1:44 pm today 2nd june, 2018 and this order was delivered to me by 2 30 pm. I tried calling zomato helpline more than 10 times to either cancel the order or know the status of order. I have also called resturamt and they confirmed that it has been already collected by delivery boy long back. I am completely disappointed with this service.br...

I have ordered domino's pizza through zomato. It was a late delivery. When i contacted zomato customer care saying i still not received my order they told will call to domino's and confirm after a while they came back and told we are not reachable. I tried my own to call domino's, domino's person informed it's on the way and they were sorry about late delivery hence they gonna refund the money from domino's end. When i told the same to zomato...

I ordered pizza from domino
Delivery expected was 10:30pm and after long waiting on 11:05pm i received text your number was unreachable... When i called back to this number they asked your guts didn't allow to enter n delivery boy was waited there for 20 minutes.. Actually there is no gate keeper.. And attitude of responding person was totally unprofessional
They neither talk about delivery aur refund if order cancelled... Or...

I am from hyderabad near habsiguda. On 31st may 2018 at 8:51pm i placed an order with a mod of payment cod, after 10 mins i received a confirmation that i will be receiving my ordered food by 9:36pm. At 9:45pm the delivery boy called me and asked me to cancel the order as the restaurant is not accepting the order but how come if zomato is confirming that the order has been confirmed then how they can now tell me to cancel from my end. At...

This is the worst service i have ever faced!! You people purposely cancel the order and loot all money. I have been asking cc personal to have a call arranged from higher authority but they did not.

I believe a serious fraud activity is going on in this zomato. I placed orders twice on the same day and both got cancelled.

I request you to contact me asap...

Dear sir/madam,
Since last several months i am getting calls from people asking for a restaurant white fumes sector 48 gurgaon.
The callers say that my number is given on zomato white fumes address.
My number is [protected]... And it has got nothing to do with white fumes since last many years.
Please remove the my number from there immediately.
Regards...

These people provided me with food which a human can't eat and they took my money and didn't gave me the refund and said a no to me directly and the customer service guy was really rude to me this is very wrong on their i would request everyone to never order. From zomato
These people are looting the customers here and providing with the worst service
Possible...

I ordered food and found a small metal object in it.. I did not eat it then after a bite because obviously i was not sure if it will be safe to eat or hygienic
Zomato guys wasted my 3 hours and sent same repetitive messages.
I asked for refund of that particular item and not for entire order. But they did not give me. Instead they were just wasting my time by calling restaurant at midnight when it was closed.
I want to...

I have place three orders on three Consecutive days from chaitany parathas. first two orders were good but todays (29th May 2018) order. I have ordered Italian stuff paratha and veg biryani from chiatany biryani italian stuff paratha was good but veg biryani was awefull and not cooked properly and unfortunitely need to throw it in dustbin beacause i cant give it to other also i expect refund for this order and improved quality of food in...

Not provide the ordered food and also not give the credit promised by zomato as apology.
I ordered food on 15 may and zomato send me following message-
''Your order from Krisspy Bites has been picked up by our runnr LOKESH KUMAR GAUTAM ([protected]) and will be reaching you shortly. You can use the link https://runnr.in/s/3sm9oz to track your order.''
After that my order was not availed me and zomato send me following...

My order no. [protected] its showing delivered its suppose to delivered on 2.18 pm now time almost 4.00 o'clock but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately my question is why you are...

My order no. [protected] its showing delivered its suppose to delivered before 2.18 but nw time 3.07 but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately...

Hello sir/mam.
First of all zomoto required a toll free helpline number.
Second one is im place a order to dominos pizza in new50 offer. Than after order is complete an payment done than suddenly i'm seen to your payment is decline or not completed.
But main problem is a 109 rs. Debit in my account so what can i for you so credit my money in my account.
So plz reply me fast other wise me note a fir to on zomoto...

Whenever i open youtube app, i see zomato ad every 2nd or 3rd video i visit. These ads are annoying when i want to watch an educational video. Whenever i open the yotube app in my phone, i see zomato ads everytime i visit a 2nd or 3rd video. These ads are everywhere. The ads are annoying and i don't even have an option to skip the ads. So i have to waste 5-10 sec everytime a zomato ad is coming....

Hi
I had ordered two biryani worth of 448 from zamato. I was eligible for new50 promocode but due to some reasons customer care guy said you please order your food and we will compensate for that. But later on i got only 100 z credit only inspite of 250z credit as per the customer care guy. And later on they are saying we can only give you 100 z credit. I need a responsible answer from you guys and need compensation for the loss. br...

Zomato is the foodie's guide to food ordering. Rather its ordering made easy. But the ratings on zomato for any particular eatery in town is too misguiding and biased. I find lots of fake reviewers posting fake reviews simply to pull down an eatery. Ultimately it becomes too difficult for the end user to order as the decision mostly depends on the restaurant rating. Hence really good restaurants serving good food suffer in the hands of fake...

I had ordered food from shagun restaurant situated in hudson lane, north delhi and i paid with my card. However, the order wasn't placed for a very long time and the money was deducted from my account. I had to cancel the transaction eventually. Kindly look into this as soon as possible. The similar thing had happened with another cafe called cake bake shake. I just want my refund....