Zomato Complaints & Reviews

I had ordered food from zomato website dated[protected] under their exclusive offer scheme from the restaurant "atithi". Restaurant has accepted the order by 1:45 pm and was supposed to be delivered by zomato at 2:22pm which consisted of vegetarian meals bearing price of 59 rupees and it was assigned to their delivery executive and he went near restaurant as well, i checked on the status upon reaching home at 2:10 pm and it was still in kitchen being prepared and i placed my concern with zomato regarding this and they said he would be delivering in 12-15 minutes. So, i got on with the wait and after seeing as though the food wasn't delivered even upon crossing 2:35pm i reported my concern and out of nowhere pops your food has been delivered rate us.
When i took up the issue... Zomato held me a liar on the issue and took the delivery boy's words for it. They say to consider this as an exception itseems.
I need resolvement on this.

My account [protected] [protected]@ymail.com is blocked by zomato for no reason
I had 40 credits in it
I want my account to be unblocked

They are not even replying to my mails just ignoring. Alo they have not provided any phone numbers
Please me through this
I advise you to penalise them heavily and take strict action as they have suspended my account without informing me

I order food. They have taken order and debited money from my account. Later declined the order said no delivery guys available. Told to send money back i am hungry it's night time. They refused to refund money at that time and refused to send the food also. I told to send me from your end or give me money. I didn't have the money. Chat support services refused. They didn't help at all. I didn't have food on that night. Very poor services can't take care of your customers

Warm greetings to one and all. I just ordered today (30th june 2018) online through zomato using the new50 offer. I selected sai baba restaurant in bangalore and i ordered. When i made payment for it it was telling something went wrong and the order was not placed but apparently money was deducted from my bank. I tried calling u r hotlin customer care numbers but none fail to pick up my call. Pls thereby help me to refund my money of rs. 138.15
To my account as no food was ordered but still u guys deducted money from us.
Pls be honest in what u guys are doing.
I will show my attachment of my bank statement pls take a look as u guys deducted rs.138.15 from my account but food was not ordered. Pls consider it. Hard money going away like this is so painful.
Pls help the zomato team. I am requesting you

We ordered our food from zomato at 10:15pm and the delivery guy called us at 11 pm. Not only did he talk rudely over the phone as we were giving directions, but also clicked delivered from his side. When we contacted customer chat support, they took a long while just to give us our refund back leaving us without food at 11:50 pm. Almost all the outlets are closed now and we are left hungry.
The rude behavior of the delivery guy and the late response from the customer service is greatly disappointing. What good would be refund if we are not able to order again?

If zomato isn't able to handle deliveries at night time, they shouldn't accept any orders. At least we could have gone to the nearby vendor to get something instead of hopefully depending for the food.

I am highly dissatisfied with zomato services. I ordered 2 paneer sabji, 8 butter tandoori and chicken biryani and dum biryani. Order no is [protected].

What i have received is 16 tandoori rotis and 2 box of corn sabji. My team was eagerly waiting for food. They are disappointing with me just because of your work order.

This kind of services will never lead your organization. Tried to upload photos of order but image is larger than 2mb

Regards
Nitu singh

Hello team,

Wrong order has been delivered by sri ayodhya veg today we ordered
Veg special combo but we have been provided with chinese combo.

This is the wrost service provided, can you kindly help us on this.

What for we are paying our hard earned money to get what vendor wishes,
Disgusting customer service.

Need immediate assistance.

Regards,
Roopa.
M:-[protected]

Zomato wants the serve food as per their choice. I placed my first order for gulab jamun and received kheer. When complained on chat, agent just said take item money back denied for any kind of compensation for inconvenience. And self claimed number 1 food order organization do not have the option to escalate issue to senior, great. Worst experience, zero customer service.

When i placed an order today. The food i received was very poorly packed and it was leaking. I called the delivery boy and he agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.
My registered number : [protected]
My contact : [protected]

I'm reachable at :- [protected]

I have ordered my food today wd order no. [protected] from zomato app at 9:28pm and payment deduction done from paytm order delivery time was 10:03 pm but order not delivered on given address by zomato. As per zomato customer care order was delivered to wrong address by delivery boy so amount will refund you. Is this solution for customer? You spoiled some one evening and asking for refund.. Kindly take corrective action otherwise i will post this incident on social media. Twitter, facebook and all.

Regards
Rajan
[protected]
[protected]

Today i ordered kfc for my son's birthday, for the wednesday spl meal for rs/ 665.70+33.33+34.96=733.99 pack for which i got the discount of 150 (Used coupon june 30), so i paid 583.99 rs, which should contain beverage choice.. - pepsi pet
10pc hot crispy - 10 pc hot & crispy`
10pc hot wings - 10 pc hot wings*,

So this is the way customers are cheated, this needs to be resolved....

On 26th june'18 i placed an order with zomato - order no - [protected]

It was supposed to be delivered in an hours time and post 2 hours i still dont get my order and on the app its shows that my order is delivered. After fighting with the agent on chat support they get to know (Zomato) that my order has not been delivered and the process the return but this is not right after waiting for more than an hour i dont get my order plus the order was a prepaid order. And when you are dealing with food, zomato should understand people wait for their food patiently, pay for it advance and then if we dont get the order at all its not absolutely not right. Their customer service agent aditya has absolutely no empathy towards the customer and this is really not way you run a app.

I ordered chicken biryani from restaurant captain cook, bhandup west mumbai through zomato online. The food delivered was smelling like dead rat. The chicken had a foul smell and was rotten. I requested zomato to take back the order and refund my money back but zomato denied my request and advised me to adjust with the food this time... I am surprised how can one suggest someone to consume rotten food.

Nsmaste
My name is vimal kumar and my number is [protected] yesterday 24june2018 i placed order on zomato at 8:40 pm and they cancelled it after 10min then i order back again then they call me and i change my order and they place my order at around 9pm and delivery time was 9:35pm bhut when when i call delivery boy he sain tr is no order tn i chat they said order is reaching and they change the delivery boy but after 1 hr there is no order at my home and delivery boy was not picking the ph and around 10:15 pm zomato call me again and said sorry sir kitchen is closed and no food for u and that time how can i placed order again bcoz most of the kitchens r closed and me and my family are so hungry and angry also and that night i we sleep only after eating bread with milk bcoz we are so tired that day was very hectic and we dnt want to cook bcoz of much tiredness thats why we r ordered food on zomato but they harassed us very bad and make us fool and give us only sorry and refund of money i think they done this bcoz of the discount i got on food order now i need a big action in zomato team if possible i will going on court for sure i hv all proofs i am very much sad about this what is the justice for this only sorry noooooòoooooooooo i will do my best for punish u zomato

Hi zomato,

I placed an order 25th june 2018 at 10:05pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
What a poor customer service is this? A customer can't complaint about his issue and customer service has only chat as way to be reached which doesn't respons.
I will put this everywhere. I want money back now. I have paid for nothing that i got. I want a compentation for the defecency of service provided by you.

Third class customer service..

Hello there!

I am really not getting, if you guys can't fulfill customers need then why you have this app called "zomato".
I have placed the order and then i got charged from my card & also got confirmation from subway that my order has accepted and i had wait till 40 minutes and then i got another message that "subway has declined your order" and i was like completely shocked. I was so hungry and i called to subway and asked them that if you wanted to decline then atleast decline it at the beginning of the order. They said we have never accepted your order and if you have any issue then talk to zomato not us.

Unfortunately there is no toll free number for zomato so i have started chatting with the support and it was like they are very much familiar with this type of situations/issues and they took my case very casually and i was completely shocked/annoying because i was super hungry. I told them that atleast provide me any alternative because i am very much hungry and my nearby market get closed and there is no way for food then still they are like we can't help you and you will get your money back within 5-6 working days...

This was the biggest joke i have ever hear because suppose if at that time i have only 80 rupees in my pocket then how i will eat for tonight because i have already given this to zomato and they will send me refund in 5-6 days..

They are not even responsible for alternative and talking me like a #.. I am really don't know why this type of app are into the market.

I was hungry from whole day and thought once i will reach to my home then will order something and take a good sleep but it seems like its not in my favour.

Its harassing me and i am so much frustrated right now.. I need solution for this.

Hi zomato,

I placed an order [protected] 24th june 2018 at 11:55 pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
What a poor customer service is this? A customer can't complaint about his issue and customer service has only chat as way to be reached which doesn't respons.
I will put this everywhere. I want money back now. I have paid for nothing that i got.

Third class customer service...

1) mobile no. From i received call [protected]

2) [protected]@zomato.com

Order no. [protected]

Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd issue finally i called at customer care to know the status of my order then they said you order was cancelled due to transaction error, however i didn't get any msg from zomato for such error or either from bank as well, i only receive the msg from bank for 310 rs debited from your account...4th issue then later i interacted with social media executive she's name ina sje has comitted that your refund will be processed within 5-7 days however it was not refunded and even no getting any call or confirmation from zomato...5th issue and then i tweet on twitter for my issue then i got a call from another exective vishal mehta... He said your refund was not processes due to we haven't received your payment from bank so for that please share your bank statement so that we can verify and initate your refund... I said ok i will email you of my bank statement... Bank syatement was not asked proactively it was asked when i tweet on social media...6tb issue after sending all the screen shots of debit transactions and bank statement again i received the call from zomato (Executive name-ina) she saying your amount will not be refunded..in that you may contact with your bank... After 8 days giving all debit transaction statement proof.. Still not getting solution.

1) wrong comittment (Your order has been dispatched however there was no order placed ftom zomato/
2) no notification received when order was camcelled due to amount not rec from bank.
3) wrong comittment given by ina (Your amount will be refunded 5-7 days without checking anything)
4) unecessary asked document by vishal mehta (If you do not have solution of customer complaint)
5) my only issue why they asked my to wait 5-7 days if they know already that amount will not be refunded & later they asked me for the documents.. What was the requirement of doc. If later said you may cont with bank.
7) they have wasted 8 days without any logic.

Order book from [protected]
Name nitin sharma

Hi team,
Once again i am facing same issue — did not receive order... Amount was full and payment done from card, still refunded to zomato account instead of my bank account inspite of agreement of zomato employee moreover the amount refunded is less than the bill amount.

This is really disgusting... As if dealing with so unprofessionals.

Now this is so disturbing n rediculous...

I placed two orders consecutively for burger king from zomato

First order was:

Order number: [protected]
3 crispy veg burgers
3*39=117
Tax=36.30
Delivery charges=30
Total=183.30

Date june, 22, 2018 at 9:42pm
Payment=using wallet

See the screen shot

This order i received

Second order
Order2: [protected]

Crispy veg:
Add on fries! : medium fries
1* 119= ₹119

Crispy veg:
1*39= ₹39
Tax: 38.35
Delivery charges=₹30
Total= ₹226.35

Payment: using card

Date: june 22, 2018 at 9:49pm

Which i did not — did not receive.

So refund should be in my bank account only also for which zomato employee agreed on chat support.

See the screen shots attached.

So refund my cash ₹226.35 asap in my hadfc bank card account.

Ruchi manocha
[protected]

Amount not refunded after submitting all the proofs

Oder id [protected]

Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd issue finally i called at customer care to know the status of my order then they said you order was cancelled due to transaction error, however i didn't get any msg from zomato for such error or either from bank as well, i only receive the msg from bank for 310 rs debited from your account...4th issue then later i interacted with social media executive she's name ina sje has comitted that your refund will be processed within 5-7 days however it was not refunded and even no getting any call or confirmation from zomato...5th issue and then i tweet on twitter for my issue then i got a call from another exective vishal mehta... He said your refund was not processes due to we haven't received your payment from bank so for that please share your bank statement so that we can verify and initate your refund... I said ok i will email you of my bank statement... Bank syatement was not asked proactively it was asked when i tweet on social media...6tb issue after sending all the screen shots of debit transactions and bank statement again i received the call from zomato (Executive name-ina) she saying your amount will not be refunded..in that you may contact with your bank... After 8 days giving all debit transaction statement proof.. Still not getting solution.

1) wrong comittment (Your order has been dispatched however there was no order placed ftom zomato/
2) no notification received when order was camcelled due to amount not rec from bank.
3) wrong comittment given by ina (Your amount will be refunded 5-7 days without checking anything)
4) unecessary asked document by vishal mehta (If you do not have solution of customer complaint)
5) my only issue why they asked my to wait 5-7 days if they know already that amount will not be refunded & later they asked me for the documents.. What was the requirement of doc. If later said you may cont with bank.
7) they have wasted 8 days without any logic.

Order book from [protected]
Name nitin sharma