Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when the pasta reached, it was stale and tasted sour. I tried calling, and the only answer I got from the restaurant was that they would deal with the issue the day after. How can a delivery outlet shun its responsibility like that. More so, we ordered at night, and had no other option to order from elsewhere. I would be grateful if the company could seriously look into this.
Sep 7, 2018
Complaint marked as Resolved Zomato customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2018
Zomato Customer Care's response Please share your registered contact details, so that we can get this checked.
