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Updated: Nov 13, 2025
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K
KumarMahesh86
from Bengaluru, Karnataka
Jul 1, 2018
Resolved
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Address: 560098
Website: www.zomato.com/bangalore

I had ordered food from zomato website dated[protected] under their exclusive offer scheme from the restaurant "atithi". Restaurant has accepted the order by 1:45 pm and was supposed to be delivered by zomato at 2:22pm which consisted of vegetarian meals bearing price of 59 rupees and it was assigned to their delivery executive and he went near restaurant as well, i checked on the status upon reaching home at 2:10 pm and it was still in kitchen being prepared and i placed my concern with zomato regarding this and they said he would be delivering in 12-15 minutes. So, i got on with the wait and after seeing as though the food wasn't delivered even upon crossing 2:35pm i reported my concern and out of nowhere pops your food has been delivered rate us.
When i took up the issue... Zomato held me a liar on the issue and took the delivery boy's words for it. They say to consider this as an exception itseems.
I need resolvement on this.
+1 photos
Jul 9, 2018
Complaint marked as Resolved 
I was assured a call back and was given a refund as well as credits the same amount for the inconvenience. Thank you.
Zomato customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2018
Zomato Customer Care's response
Hi Mahesh!

Would request you to please share the order ID or the registered details so that we can get this checked.
Jul 09, 2018
Updated by KumarMahesh86
I was contacted and the issue was resolved with 10 hours.
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    R
    Racheet
    from Mumbai, Maharashtra
    Jul 1, 2018
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    Address: Mumbai City, Maharashtra, 400004

    My account [protected] [protected]@ymail.com is blocked by zomato for no reason
    I had 40 credits in it
    I want my account to be unblocked

    They are not even replying to my mails just ignoring. Alo they have not provided any phone numbers
    Please me through this
    I advise you to penalise them heavily and take strict action as they have suspended my account without informing me
    Zomato customer support has been notified about the posted complaint.
    Recently I raised a online order .zomoto company sent rowdy boys to deliver with out dress code.Delivery boy behaves very rude

    complaint - Comment #3145000 - Image #0
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      S
      Sunny dhika
      from Delhi, Delhi
      Jun 30, 2018
      Resolved
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      Resolved

      Address: Gurgaon, Haryana, 122001
      Website: www.zomato.com

      I order food. They have taken order and debited money from my account. Later declined the order said no delivery guys available. Told to send money back i am hungry it's night time. They refused to refund money at that time and refused to send the food also. I told to send me from your end or give me money. I didn't have the money. Chat support services refused. They didn't help at all. I didn't have food on that night. Very poor services can't take care of your customers
      +1 photos
      Aug 9, 2018
      Complaint marked as Resolved 
      Zomato customer support has been notified about the posted complaint.
      Verified Support
      Jul 09, 2018
      Zomato Customer Care's response
      Hi Sunny!

      Would request you to please share the registered contact details or order ID so that we can get this checked.
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        S
        Shree Shanmuga
        from Bengaluru, Karnataka
        Jun 30, 2018
        Resolved
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        Resolved

        Address: 560074

        Warm greetings to one and all. I just ordered today (30th june 2018) online through zomato using the new50 offer. I selected sai baba restaurant in bangalore and i ordered. When i made payment for it it was telling something went wrong and the order was not placed but apparently money was deducted from my bank. I tried calling u r hotlin customer care numbers but none fail to pick up my call. Pls thereby help me to refund my money of rs. 138.15
        To my account as no food was ordered but still u guys deducted money from us.
        Pls be honest in what u guys are doing.
        I will show my attachment of my bank statement pls take a look as u guys deducted rs.138.15 from my account but food was not ordered. Pls consider it. Hard money going away like this is so painful.
        Pls help the zomato team. I am requesting you
        Aug 9, 2018
        Complaint marked as Resolved 
        Zomato customer support has been notified about the posted complaint.
        Verified Support
        Jul 09, 2018
        Zomato Customer Care's response
        Hi Shanmuga,

        Would request you to please share the order ID or your registered contact details so that we can help you with the same.
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          P
          Prageet Gupta
          from Kota, Rajasthan
          Jun 30, 2018
          Resolved
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          Resolved

          Address: Jaipur, Rajasthan, 302017

          We ordered our food from zomato at 10:15pm and the delivery guy called us at 11 pm. Not only did he talk rudely over the phone as we were giving directions, but also clicked delivered from his side. When we contacted customer chat support, they took a long while just to give us our refund back leaving us without food at 11:50 pm. Almost all the outlets are closed now and we are left hungry.
          The rude behavior of the delivery guy and the late response from the customer service is greatly disappointing. What good would be refund if we are not able to order again?

          If zomato isn't able to handle deliveries at night time, they shouldn't accept any orders. At least we could have gone to the nearby vendor to get something instead of hopefully depending for the food.
          +1 photos
          Aug 8, 2018
          Complaint marked as Resolved 
          Zomato customer support has been notified about the posted complaint.
          Verified Support
          Jun 30, 2018
          Zomato Customer Care's response
          Sorry to hear about this, please help us with your order details.
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            NituSingh08
            from Chikhli, Gujarat
            Jun 29, 2018
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            Address: Vadodara, Gujarat, 390007
            Website: Because in chat support there was no proper response.

            I am highly dissatisfied with zomato services. I ordered 2 paneer sabji, 8 butter tandoori and chicken biryani and dum biryani. Order no is [protected].

            What i have received is 16 tandoori rotis and 2 box of corn sabji. My team was eagerly waiting for food. They are disappointing with me just because of your work order.

            This kind of services will never lead your organization. Tried to upload photos of order but image is larger than 2mb

            Regards
            Nitu singh
            Zomato customer support has been notified about the posted complaint.
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              R
              ROOPA KALA
              from Bengaluru, Karnataka
              Jun 29, 2018
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              Address: 560072

              Hello team,

              Wrong order has been delivered by sri ayodhya veg today we ordered
              Veg special combo but we have been provided with chinese combo.

              This is the wrost service provided, can you kindly help us on this.

              What for we are paying our hard earned money to get what vendor wishes,
              Disgusting customer service.

              Need immediate assistance.

              Regards,
              Roopa.
              M:-[protected]
              Zomato customer support has been notified about the posted complaint.
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                S
                satya768
                from Delhi, Delhi
                Jun 29, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi

                Zomato wants the serve food as per their choice. I placed my first order for gulab jamun and received kheer. When complained on chat, agent just said take item money back denied for any kind of compensation for inconvenience. And self claimed number 1 food order organization do not have the option to escalate issue to senior, great. Worst experience, zero customer service.
                Aug 8, 2018
                Complaint marked as Resolved 
                Zomato customer support has been notified about the posted complaint.
                Verified Support
                Jun 30, 2018
                Zomato Customer Care's response
                Sorry to hear about this, please help us with the order details.
                Yesterday at 12:20 pm 1 restaurant was cancelled my order in Hyderabad madinaguda.. but still I didn't get the refund... When I will get my money.. I need my money..
                Anugula Pravalika's reply, Jun 24, 2018
                I need my money immediately..
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                  A
                  AbhiRawat
                  from Delhi, Delhi
                  Jun 29, 2018
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                  When i placed an order today. The food i received was very poorly packed and it was leaking. I called the delivery boy and he agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
                  After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.
                  My registered number : [protected]
                  My contact : [protected]

                  I'm reachable at :- [protected]
                  Zomato customer support has been notified about the posted complaint.
                  Jul 17, 2018
                  Updated by AbhiRawat
                  Its been long and still no action or any reply from their end.How unprofessional is they. totally disappointed from ZOMATO
                  We had ordered from zomato, veg cheeze panner pizza from jagat restaurant, made payment through debit card, but due to some technical fault in app the order has not been placed. We hope to have light on the matter.
                  Here in nagpur nandan van zone zomato.
                  Refund to be made as soon as possible.
                  Time 5:00pm
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                    J
                    Joginder Brar
                    from Chandigarh, Chandigarh
                    Jun 27, 2018
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                    Address: Panchkula, Haryana

                    I have ordered my food today wd order no. [protected] from zomato app at 9:28pm and payment deduction done from paytm order delivery time was 10:03 pm but order not delivered on given address by zomato. As per zomato customer care order was delivered to wrong address by delivery boy so amount will refund you. Is this solution for customer? You spoiled some one evening and asking for refund.. Kindly take corrective action otherwise i will post this incident on social media. Twitter, facebook and all.

                    Regards
                    Rajan
                    [protected]
                    [protected]
                    Zomato customer support has been notified about the posted complaint.
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                      K
                      karanefcy
                      from Hyderabad, Telangana
                      Jun 27, 2018
                      Resolved
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                      Resolved

                      delivered wrong/different order

                      Address: Hyderabad, Telangana, 500062
                      Website: www.zomato..com

                      Today i ordered kfc for my son's birthday, for the wednesday spl meal for rs/ 665.70+33.33+34.96=733.99 pack for which i got the discount of 150 (Used coupon june 30), so i paid 583.99 rs, which should contain beverage choice.. - pepsi pet
                      10pc hot crispy - 10 pc hot & crispy`
                      10pc hot wings - 10 pc hot wings*,

                      So this is the way customers are cheated, this needs to be resolved....
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                      Nina Kapoor
                      from Chennai, Tamil Nadu
                      Jun 26, 2018
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                      Address: Thane, Maharashtra
                      Website: zomato

                      On 26th june'18 i placed an order with zomato - order no - [protected]

                      It was supposed to be delivered in an hours time and post 2 hours i still dont get my order and on the app its shows that my order is delivered. After fighting with the agent on chat support they get to know (Zomato) that my order has not been delivered and the process the return but this is not right after waiting for more than an hour i dont get my order plus the order was a prepaid order. And when you are dealing with food, zomato should understand people wait for their food patiently, pay for it advance and then if we dont get the order at all its not absolutely not right. Their customer service agent aditya has absolutely no empathy towards the customer and this is really not way you run a app.
                      Zomato customer support has been notified about the posted complaint.
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                        R
                        Rohit Sav
                        from Mumbai, Maharashtra
                        Jun 26, 2018
                        Resolved
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                        Resolved

                        I ordered chicken biryani from restaurant captain cook, bhandup west mumbai through zomato online. The food delivered was smelling like dead rat. The chicken had a foul smell and was rotten. I requested zomato to take back the order and refund my money back but zomato denied my request and advised me to adjust with the food this time... I am surprised how can one suggest someone to consume rotten food.
                        Jul 31, 2018
                        Complaint marked as Resolved 
                        Zomato customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 30, 2018
                        Zomato Customer Care's response
                        Sorry to hear about this, please help us with the order details.
                        I have ordered 5 paneer rolls on Zomato and all are rotten and smelling foul...and Zomato is not refunding my money...

                        rotten food delivery - Comment #3810846 - Image #0
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                          Vikush
                          from Faridabad, Haryana
                          Jun 26, 2018
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                          Address: Faridabad, Haryana, 121002
                          Website: ZOMATO ORDER

                          Nsmaste
                          My name is vimal kumar and my number is [protected] yesterday 24june2018 i placed order on zomato at 8:40 pm and they cancelled it after 10min then i order back again then they call me and i change my order and they place my order at around 9pm and delivery time was 9:35pm bhut when when i call delivery boy he sain tr is no order tn i chat they said order is reaching and they change the delivery boy but after 1 hr there is no order at my home and delivery boy was not picking the ph and around 10:15 pm zomato call me again and said sorry sir kitchen is closed and no food for u and that time how can i placed order again bcoz most of the kitchens r closed and me and my family are so hungry and angry also and that night i we sleep only after eating bread with milk bcoz we are so tired that day was very hectic and we dnt want to cook bcoz of much tiredness thats why we r ordered food on zomato but they harassed us very bad and make us fool and give us only sorry and refund of money i think they done this bcoz of the discount i got on food order now i need a big action in zomato team if possible i will going on court for sure i hv all proofs i am very much sad about this what is the justice for this only sorry noooooòoooooooooo i will do my best for punish u zomato
                          +2 photos
                          Zomato customer support has been notified about the posted complaint.
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                            Sonu20009
                            from Batala, Punjab
                            Jun 25, 2018
                            Resolved
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                            Resolved

                            Address: Jaipur, Rajasthan
                            Website: zomato

                            Hi zomato,

                            I placed an order 25th june 2018 at 10:05pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
                            What a poor customer service is this? A customer can't complaint about his issue and customer service has only chat as way to be reached which doesn't respons.
                            I will put this everywhere. I want money back now. I have paid for nothing that i got. I want a compentation for the defecency of service provided by you.

                            Third class customer service..
                            Aug 6, 2018
                            Complaint marked as Resolved 
                            Zomato customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 30, 2018
                            Zomato Customer Care's response
                            Sorry to hear about this, please help us with the order details.
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                              Sandeep Vaishnaw
                              from Ludhiana, Punjab
                              Jun 25, 2018
                              Resolved
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                              Resolved

                              Address: Panchkula, Haryana, 134109
                              Website: zomato.com

                              Hello there!

                              I am really not getting, if you guys can't fulfill customers need then why you have this app called "zomato".
                              I have placed the order and then i got charged from my card & also got confirmation from subway that my order has accepted and i had wait till 40 minutes and then i got another message that "subway has declined your order" and i was like completely shocked. I was so hungry and i called to subway and asked them that if you wanted to decline then atleast decline it at the beginning of the order. They said we have never accepted your order and if you have any issue then talk to zomato not us.

                              Unfortunately there is no toll free number for zomato so i have started chatting with the support and it was like they are very much familiar with this type of situations/issues and they took my case very casually and i was completely shocked/annoying because i was super hungry. I told them that atleast provide me any alternative because i am very much hungry and my nearby market get closed and there is no way for food then still they are like we can't help you and you will get your money back within 5-6 working days...

                              This was the biggest joke i have ever hear because suppose if at that time i have only 80 rupees in my pocket then how i will eat for tonight because i have already given this to zomato and they will send me refund in 5-6 days..

                              They are not even responsible for alternative and talking me like a #.. I am really don't know why this type of app are into the market.

                              I was hungry from whole day and thought once i will reach to my home then will order something and take a good sleep but it seems like its not in my favour.

                              Its harassing me and i am so much frustrated right now.. I need solution for this.
                              Aug 4, 2018
                              Complaint marked as Resolved 
                              Zomato customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 30, 2018
                              Zomato Customer Care's response
                              Sorry to hear about this, please help us with the order details.
                              Jul 05, 2018
                              Updated by Sandeep Vaishnaw
                              Hello Sir/Madam,

                              I didn't get any resolution from the Zomato. They told me that they will get back to me and now onwards there will be no mistake happen from our side but after this incident I have ordered food from this app again and then same thing happened again.
                              I really need a strict action against this because people are getting irritated with this.

                              Zomato team is saying that they have not received any mail or message from consumer forum yet so I wanted to know have you guys sent them anything in written over email or something?

                              I really don't know to whom I can complaint about this issue because zomato is very big brand and no one will support me on this so I thought I should go ahead and compliant about this on consumer forum. Because I am sure for you, everyone is equal.

                              Looking forward for your kind cooperation.
                              Jul 07, 2018
                              Updated by Sandeep Vaishnaw
                              Is there anyone who is looking into my problem?
                              Jul 17, 2018
                              Updated by Sandeep Vaishnaw
                              Hello????????????? Is there anyone in consumer forum who can reply to me... its been more than 10 days now???? Are you guys going to take any action against it or I need to go with anyother option?
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                                ManasKmr
                                from Bengaluru, Karnataka
                                Jun 25, 2018
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                                Address: Bangalore, Karnataka

                                Hi zomato,

                                I placed an order [protected] 24th june 2018 at 11:55 pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
                                What a poor customer service is this? A customer can't complaint about his issue and customer service has only chat as way to be reached which doesn't respons.
                                I will put this everywhere. I want money back now. I have paid for nothing that i got.

                                Third class customer service...
                                Zomato customer support has been notified about the posted complaint.
                                Dear team,
                                I made order from Zomato on 21st June -18. To Kabir restaurant I tried 3 times and my all three transaction executed and dedication from my bank account still I am not getting refund in my bank account
                                Kindly look in to this concern and resolve asap. Revert awaiting...

                                Regards,
                                Devang Bhesaniya

                                my order is undelivered and zomato maid this as delivered - Comment #3139506 - Image #0
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                                  Nitin.Sharma7242
                                  from Ahmedabad, Gujarat
                                  Jun 25, 2018
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                                  1) mobile no. From i received call [protected]

                                  2) [protected]@zomato.com

                                  Order no. [protected]

                                  Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd issue finally i called at customer care to know the status of my order then they said you order was cancelled due to transaction error, however i didn't get any msg from zomato for such error or either from bank as well, i only receive the msg from bank for 310 rs debited from your account...4th issue then later i interacted with social media executive she's name ina sje has comitted that your refund will be processed within 5-7 days however it was not refunded and even no getting any call or confirmation from zomato...5th issue and then i tweet on twitter for my issue then i got a call from another exective vishal mehta... He said your refund was not processes due to we haven't received your payment from bank so for that please share your bank statement so that we can verify and initate your refund... I said ok i will email you of my bank statement... Bank syatement was not asked proactively it was asked when i tweet on social media...6tb issue after sending all the screen shots of debit transactions and bank statement again i received the call from zomato (Executive name-ina) she saying your amount will not be refunded..in that you may contact with your bank... After 8 days giving all debit transaction statement proof.. Still not getting solution.

                                  1) wrong comittment (Your order has been dispatched however there was no order placed ftom zomato/
                                  2) no notification received when order was camcelled due to amount not rec from bank.
                                  3) wrong comittment given by ina (Your amount will be refunded 5-7 days without checking anything)
                                  4) unecessary asked document by vishal mehta (If you do not have solution of customer complaint)
                                  5) my only issue why they asked my to wait 5-7 days if they know already that amount will not be refunded & later they asked me for the documents.. What was the requirement of doc. If later said you may cont with bank.
                                  7) they have wasted 8 days without any logic.

                                  Order book from [protected]
                                  Name nitin sharma
                                  Zomato customer support has been notified about the posted complaint.
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                                    RucHimanshu Gandhi
                                    from Gurgaon, Haryana
                                    Jun 25, 2018
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                                    Address: New Delhi, Delhi, 110035
                                    Website: Zomato

                                    Hi team,
                                    Once again i am facing same issue — did not receive order... Amount was full and payment done from card, still refunded to zomato account instead of my bank account inspite of agreement of zomato employee moreover the amount refunded is less than the bill amount.

                                    This is really disgusting... As if dealing with so unprofessionals.

                                    Now this is so disturbing n rediculous...

                                    I placed two orders consecutively for burger king from zomato

                                    First order was:

                                    Order number: [protected]
                                    3 crispy veg burgers
                                    3*39=117
                                    Tax=36.30
                                    Delivery charges=30
                                    Total=183.30

                                    Date june, 22, 2018 at 9:42pm
                                    Payment=using wallet

                                    See the screen shot

                                    This order i received

                                    Second order
                                    Order2: [protected]

                                    Crispy veg:
                                    Add on fries! : medium fries
                                    1* 119= ₹119

                                    Crispy veg:
                                    1*39= ₹39
                                    Tax: 38.35
                                    Delivery charges=₹30
                                    Total= ₹226.35

                                    Payment: using card

                                    Date: june 22, 2018 at 9:49pm

                                    Which i did not — did not receive.

                                    So refund should be in my bank account only also for which zomato employee agreed on chat support.

                                    See the screen shots attached.

                                    So refund my cash ₹226.35 asap in my hadfc bank card account.

                                    Ruchi manocha
                                    [protected]
                                    +8 photos
                                    Zomato customer support has been notified about the posted complaint.
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                                      Nitin.Sharma7242
                                      from Ahmedabad, Gujarat
                                      Jun 25, 2018
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                                      Website: www.zomato.com

                                      Amount not refunded after submitting all the proofs

                                      Oder id [protected]

                                      Om 15th june i ordered some food from zomato with amount of 310 rs...& at the same time amount was deducted from my account however order was not placed from zomato 1st.2nd issue when i called to the restaurant no. They said yoyr order has been dispatchee you will receive within half an hour however iwas waiting till 2 am for my order. 3rd issue finally i called at customer care to know the status of my order then they said you order was cancelled due to transaction error, however i didn't get any msg from zomato for such error or either from bank as well, i only receive the msg from bank for 310 rs debited from your account...4th issue then later i interacted with social media executive she's name ina sje has comitted that your refund will be processed within 5-7 days however it was not refunded and even no getting any call or confirmation from zomato...5th issue and then i tweet on twitter for my issue then i got a call from another exective vishal mehta... He said your refund was not processes due to we haven't received your payment from bank so for that please share your bank statement so that we can verify and initate your refund... I said ok i will email you of my bank statement... Bank syatement was not asked proactively it was asked when i tweet on social media...6tb issue after sending all the screen shots of debit transactions and bank statement again i received the call from zomato (Executive name-ina) she saying your amount will not be refunded..in that you may contact with your bank... After 8 days giving all debit transaction statement proof.. Still not getting solution.

                                      1) wrong comittment (Your order has been dispatched however there was no order placed ftom zomato/
                                      2) no notification received when order was camcelled due to amount not rec from bank.
                                      3) wrong comittment given by ina (Your amount will be refunded 5-7 days without checking anything)
                                      4) unecessary asked document by vishal mehta (If you do not have solution of customer complaint)
                                      5) my only issue why they asked my to wait 5-7 days if they know already that amount will not be refunded & later they asked me for the documents.. What was the requirement of doc. If later said you may cont with bank.
                                      7) they have wasted 8 days without any logic.

                                      Order book from [protected]
                                      Name nitin sharma
                                      Zomato customer support has been notified about the posted complaint.
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