Zomato Complaints & Reviews

I am writing this with deep regret. This is the second time I'm facing an issue with zomato. Last time there was a significant piece of glass in my food when I ordered from Wah Ji Wah through Zomato. But, keeping Zomato's reputation in mind, I didn't appealed to the consumer court because one of my family members could have been injured seriously.
The customer care assured me that care would be taken in future and I won't face any...

My order # [protected] did not get delivered. Why zomato apps shows that it got delivered??? I have paid rs 325 via paytm. I want my money back... I have ordered food from the tandoori kitchen sector 22 noida, & the restaurant did not know that i have order the food.. Disgusting.. I need my money back as soon as possible.. Pls contact me immediately for resolution.....

I ordered food from zomato. I didn't get my food till now and in order tracking it is showing it got delivered. I msg customer service and every time they messeged me that delivery boy is on the way when i called that delivery boy he said i cancelled that order long back. There is no coordination between customer service people and delivery boy. I make the payment online and it is already 11 in the night. And for girl its not possible to...

They need 60 min to deliver for 1km. If we ask for refund they won't give. Please take some action on them. Dont order in zomato. They are very bad and they will say we are unable to contact with restaurant. Customer care service is also very bad. For every message they will ask this message is helpful really worst no response from them and they are asking for review....

Hi i took zomato treat subscription in which they server treat with order from treat member restro, and they charged once for it. I did the same but didnt recieved the treat when ordered from freshmenu. I ask the customer care person on chat, he said sorry restra is not picking up the phone and we cant do anything. I asked about his name, his name was sourabh and he jus disconnected the chat, when i asked to transfer the chat to sup, he denied...

Hello, we ordered dinner from main land china - orion mall yesterday through zomato food delivery.
Date - 19th may 2018,
Order id - [protected].
One item vegetables in thai green curry - cost 495 - spilt more than 2/3rds before it could be delivered to us by the delivery person. The delivery person said he requested the restaurant to tape the container but the restaurant was busy and they didnt do it. He and i spoke...

I have ordered a food from dominos through zomato app of rs.1313 today on 19th may 2018. They have accepted the order and started cooking in the kitchen as per order status.

Later on i got a call from dominos that they can’t deliver the order because it’s out of range and they cancelled it. The store manager (Devang singh) of dominos 4dsquare mall in ahmedabad didn’t talk properly and i was amazed this is the customer...

19/5/2019:, 1835 hrs
Order number: [protected]

The order was placed through zomato app, restaurant accepted order and gave a call to me straight informing it cannot be delivered with in the said time and will take 01 hour more. I informed to cancel the order and informed to support team of zomato through chat support. They told me to wait till the time mentioned on app which was 19:2. I informed them that the restaurant...

2times money is deducted but still payment is incomplete and i didnt gt my stuff. I done my payment at 1:30pm and i also i gt trnstation id from bank. I done payement through zomato app and my payement mode isaxis net banking. Kindly do it needful. Is it is refundable or not. The money goes to account while i order pizza from pizzahut in inorbit mall whitefeild...

I had made an order last week from cakes and creams of 500 rupees. The payment gateway failed. However the amount was deducted from my debit card. I had lodged a complaint previously and was asked to wait for a week. But even now i haven't received the refund. Please return my money. Your service is very poor and i am sure that will never order anything from zomato...

I ordered food from Biryani Blues. It was supposed to reach me at 2:00 pm. When I complained regarding that, the chat support asked for 10 to 15 mins more. At 2:15 again the order wasn't delivered. When I enquired they told me to wait a little more. It finally arrived at 2:30.
The delivery guy was of Biryani Blues rather than Zomato.
It was notified by Zomato around 1:30 that my order had left the restaurant. The delivery guy...

I have not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to some error at your site.
Three consecutive transactions failed and amount was debited from my account. Transactions were made on 17/5/2018
For first transaction which failed, rs 560 were debited,
For second transaction which failed rs 410 was debited
For third transaction...

The delivery guy comes to my appartment gate and tells me that zomato does not deliver food to doorstep. When i contact customer service, the response i get is "the delivery guy refused to deliver food to your doorstep" and these people charge for delivery. If i had the energy or interest to go all the way down, could i not just hop on a bike n go get food myself? I know i was lied to by the delivery guy. But the customer service does nothing....

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please...

Im from chennai i owe a restaurant was keep on trying to register my register with zomato... I have tried them to contact them in all ways but didn't getting response, they don't even have a proper constumer care number, they don't even have office in chennai... How to contact them? If there is any way to contact them plz let me know or mail me @ [protected]@ymail.com or contact me [protected]

I want to register my restaurant...

I ordered from zomato on may 12 2018 i order thick shake one vanilla shake and another was kaju draksh shake then i paid online. After i received food 40minutes after i got thick shake like water and straw was also like normal cold drink. I was so embarrassed in front my family. Then i contacted with zomato and they where just apologing me. But i need refund and i felt like i was cheated that that day. Hated zomato service so ridiculous....

I placed my order at 12:31:04pm and it is now 1:52pm and i have still not received my order... My office lunch break is over thanks to the delivery boy/rider (Vinod sadhu kharat [protected])... He does not even have the courtesy to pick up my calls... Is this zomato's level of customer service??? I want my order canceled and my online payment made for this order (Rs. 250/-) refunded please....

I have ordered food from a local restaurant named 'be bukhadd'. The restaurant failed to deliver my food. After a couple of hours and patiently waiting for the restaurant i complained to zomato. I requested the support team to arrange a call back for me. The team bluntly refused to arrange for a call back. After several request the team stopped responding and asked me to have a good day.

I responded with the line that i am...

Ordered food through Zomato from Restaurant Al Khansah Bellandur Bangalore of Amount of Rupees 5000 and i supposed to reimburse the amount from office by submitting the Bill.

Since the Bill doesn't have GST details from the restaurant i am not able to claim the same from Office. Followed up with them for last 15 days but they are not giving any proper respsonse....

Hi team,

On 12/05/18 evening around 7.30 i have ordered kfc through zomato. Due to some inconvenience order cancelled by kfc restaurant. However payment of 533.98rs made through zomato which is not been refunded yet.

I tried calling zomato customer care +[protected] &[protected] and the recording says sorry number doesn't exist.

Ref no[protected]...