Zomato Complaints & Reviews

Hello team,

I have called the zomato support person ([protected])for refund that was initiated previously for my food order missed one item which I didn't get my refund back so I registered complaint for the refund then I got a mail with the mentioned phone number from the zomato to resolve the issue then I called that person he asked the bank details.


Then the zomato support person is a fraud who have stolen 20000 rupees from my account. Kindly get my money back also I will register complaint to police.

Rajan

[protected] is the order number.. I ordered for Paneer Chilli Basil Dry and Chicken Chili Basil was delivered by the restaurant. The delivery guy himself was confused with the order. Unlike other orders there was no mention on top if it was veg or non veg. I’m a pure vegetarian and I’m really disappointed. This is a huge mistake and I don’t know if its the restaurant issue who delivered wrong or zomato who conveyed wrong. I need a refund of the complete order

I have placed order for subway today . The order is confirmed but the zomato staff is calling me to cancel the order as they are not carrying cash to pay to subway .

So why the cash on delivery option is available . This is a harassment to the customer, after half hour of confirmed order I am getting such call .

If you can’t provide proper service then why are u taking orders .

Highly disappointed with the staff service

I have ordered from zomato app from Blue Nile hotel camp pune. Payment is also deducted but hotel is saying that the have not received any order. Can you please assist to get my amount refund. How this can be happen while zomato is famous app for food delivery. Please do something on it and help me to get my money back. And also improve the payment method and delivery methods.

Order placed on Zomato
My order id [protected]
Order to Hammered Exchange, NEW BEL Road
Date placed : 15Jul18

Zomato website shows order sent to restaurant with green circle and awaiting confirmation. After it was 5min. approx. for confirmation i call Hammered exchange restaurant number given on Zomato against my order. No response from Hammered exchange over call and it used to get disconnected. I started chat session with Zomato. They could not respond order status for 15min. I received call from Zomato saying they did not forward order to restaurant, i asked them to forward it, their response was they do not have the facility to forward. I asked them if my order will be delivered or what will happen to my order which is paid already. I suggested them to cancel and refund the payment which they immediately agreed.

No explanations are given as to why the order did not get processed.

I have had problem with Zomato in past too, i do not recommend Zomato service.

Rupal Durgule

I have ordered food in zomato at 13 July night and amount 123 Rs. paid through paytm and amount debited from paytm but didn't get any confirmation message.. So again made an order with COD payment by your delivery boy Ramini Someshwar Rao([protected]) has delivered but amount which i have paid by paytm not refunded..i have order I'd which i have paid..I want my refund.....

Hi,
I have ordered 3 food item from zomato app in my father's mobile and I have received only 2 item out of 3 food item so I contacted the zomato support person and he said that the amount will be credited within 4 or 5 days for the missed item but it's been a week passed already still I didn't receive the amount.
Ordered Mobile number is [protected]
Name Manoharan

Kindly do the needful to get my refund back.

Thank you
Rajan MB

I ordered from Zomato on the date[protected] from (Cafe Durga) my order did not get confirmed but my money was deducted the amount was 85/- (eighty-five rupees). I had ordered it from the Zomato App around 3 pm in the afternoon, kindly check into the matter as soon as possible. Please consider it as a request. Would be waiting for your response

Thank You

I ordered in Surya Lunch Home from zomato. I did the payment through my debit card, Rs 270 got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not placed but I lost my money.
I did not get my money back and customer care number not connecting.
Don't trust zomato... Pathetic service

I ordered food from zomato which was delivered burnt and overcooked i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making money by delivering unhygienic food to its customers.
Order number
[protected]

I had ordered from KFC and total bill was 283 Rs. Zomato had provided me a coupon after applying that coupon the total amount showed 165Rs on screen. When i make the payment i get a message from bank saying 283 rs is deducted. When contacted customer care they say they dont know why it happened and cant help.

I dint expect zomato to cheat like this. Will never ever order again from zomato and also will spread this message to all. For lil money you are loosing ur reputation and also business.

My friend ordered schezwan veg fried rice and veg soup for dinner From zomato app, restaurant name- Shalimar sweets & bakers as he was hosting a dinner for us. I am a pure vegetarian and food delivered to us was chicken fried rice . Since i wasnt aware i ate and found it had chicken pieces. It has totally Shattered my sentiments as a pure hindu.

Earlier on 2nd july this same incident happened and i didnot get any revert on this.
I gave zomato a second chances. And biggest disappointment is the resolution that we get if we contact their support. Refund is their ultimate resolution to every sin/ failure in providing quality services.
It was painful to read the chat responses from support team where i was given extremely cold statements with no heed to the sensitivity of the matter

Hi Team

I have purchase zomato gold today at 1799.

However when you app is stating 1686 on the transaction page.

You have deducted 1799 from paytm at the time of transcation.

It is fraudulent activity that showing something and charging something from the customer.

I really regret taking it.

Please look into this matter

Membership ID: 463740

Thanks

Shrey Aggarwal

I ordered on zomato on 09/07/2018 and tried paying through lazypay and it wss giving me error code like "100". When checked the lazypay account could see more than 6 transactions where amount got credited to zomato which was confirmed by customer care of lazypay but last order i placed was on 5th July and my mobile number associated with zomato is [protected]

I just ordered two pizzas in la pinoz from zomato. I did the payment through my debit card.Rs 195 got debited from my account but there occurred an error in order confirmation . The order was not placed but I lost my money. My money wasn't payed back to me. When will I get my money back? I tried it twice and my money was debited once. If you can please look into it.

Today i was order my food shahi paneer with naan combo from Laajwab sector 47 chandigarh but i take order 3.30pm tawa roti and daal from arora food this very hygienic for health. I am not happy with your service and i was contact with them they are not pick my call.swiggy company give me very good service. your service very bad this is my order no [protected]

Ref ; order no [protected]

sub : complaint

we are sorry to inform you that the order supplied today vide order no as mentioned above was so bad that we could not able to use it and the whole order was got wasted.
We tried to contact the shop name " janaab" located in gurugram, dlf phase 4 but unfortunately they didn't responded in positive manner and rudely asked us to contact the zomato who is the simply supplier.
Now i request you to kindly look into the serious matter and convey us the action taken by you at the earliest,
we are very optimistic that company like you will not disappoint us.
Thanks
rimpy soni chawala
mob no - [protected]

I booked an order for food delivery on 8th July at Jaipur through ZOMATO APP and made payment by Credit Card bu Zomato did not confirmed /delievered my food order even though amount is debited from my Bank Account. The display on my mobile was BAD GATEWAY. Zomato should refund my amount and apologize. This is freaud. How it is possible to not deliever order when payment is done.
Request early resolution

One of the poor service ever had in my life that too in a international company worst servers and worst customer support there is no customer respect and they won't bother if anyone is leaving from Zomato if I ask they says I can't do anything now I lost my money if I ask to give back they said it will take a week to reflect iam posting this in all social medias no one should be cheated.

I ordered 3 items in zomato with order number [protected]
On sunday 10 pm
My order was expected to be delivered on 10.30 or by max 10.40
My order was delivered at 11.30 and that too had a wrong item
I tried comunicate the same to zomoto but their behaviour was just too un professional
They didnt have answers to my questions and were not even replying.
I attached screenshots with the comlplaint where the deadly slow replies can be seen.

I would request to shut these online platforms because half of them could not meet to the expectations and promisis they make