Zomato Complaints & Reviews

We placed an order rs. 540/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app

This is a process in jindal's-zomato, these people are taking maximum advantages of employees. These 2 pathetic domestic companies are ruining the people like hell. So many people including me got terminated for no reason without paying anything. These don't have money, basic manners, basic facilities, rules and regulations etc and nothing indeed.

Please take some action, if possible remove and stop these domestic processes... No one needs a non international company to operate... All seem poorest in terms of presence, manners, financial-economic situation etc... Making india more poor and life of employees miserable...

If possible take these to court and end these rubbish company with huge penalty...

I was terminated stating i was using cellphone without informing and permission... Without any reason they put me on re-training...

Take action... Unlike all domestic companies... Formed to ruin...

I subscribed for 3 months gold membership on zomato. The app was set for auto renewal, which i was not aware of. Zomato just auto renewed and charged me a fee. This is an unethical way. The app can have various settings and all of that customer cannot possibly be aware. When i requested zomato they did not take any action.263503 is my membership id.

I had placed an order on the zomato platform for 3 items from hotel gowdru mane, yeswantpur, bangalore. (Order id[protected]. One of the items was a simple dish — dal fry. The restaurant is fairly close to my place.

After delivery, we found that the dal fry was old and stale. We had to throw it away. I contacted the restaurant on +[protected], told them about the bad quality dish and asked for a replacement. They told me that they were ready to send a fresh item but the delivery boy is from zomato and that they do not have their own delivery boys.

I would request zomato to warn the restaurant about this and also arrange a refund of the amount to my account.
T. A. Padmanabhan, sterling residency, bangalore-560094

I had ordered food at KFC through Zomato. I paid Rs 514 online for the order. After sometime the KFC restaurant at Saket called me up to tell me that my order had been cancelled because my area was out of their area of reach and the food was not delivered. When I asked them for refund, they told me to contact Zomato. Since last four days, I have sent two mails to Zomato. They say that they will revert to me earliest but no one has either contacted me nor my refund has yet been credited. When I tried to contact on the customer care numbers, they came to be unreachable / non existing.

I ordered biryanii from moriz through zomato on 13/06/2018 and i was served with a bad uncooked food n i was starving all bight withought food and i tried to reach zomato as well as moriz buh they wouldn't respond at all and zomato doest care anything after food is served is this how u treat customers? If so i would suggest everyone never use zomato at all!! I'm goin to file a sue against the restaurant as well as the zomato.

Hi i have ordered haleem and ice-cream i received haleem but ice cream still no and i can't track also. Haleem from deccan chef and chocolate cake ice-cream from masqati hyderabad india i don't receive and the amount for ice cream deducted from my credit card 19.01aed. I was using zomato services for 3rd time and this time i am unhappy if like this service how we can recommend others.

I have ordered food of rs 189.75 from zomato ahmedabad jugad knights navrangpura restaurant but the order was not confirmed the payment was deducted from my account as zomato india pvt ltd zomato care didnt take any action for my refund i have mailed manier times but didn't get any response i am regular customer of zomato but now i will not use if my problem didn't get solve and i will suggest my friends too not ordering food from zomato

I tried placing an order in zomato but the order did not palced and i received message from bank that my balance got deducted from my bank account... I tried contacting zomato but no response from them... I want my money back and a strict action against zomato.. I messaged them to try to chat.. But no reply... Google to find customer care number and the numbers are switched off... Two hours continuously i tried phone numbers and message also... But these guys are so irresponsible... They don't bother... They don't care about customer problems... Please take a strict action against zomato as soon as possible.

I am a new user and I was using zomato for first time to order for first time . Firstly I installed and they fill all details.
Then I connected my paytm wallet to zomato and in my paytm wallet money was there.
Then i went to dominos pizza and just adding some items to cart, and at the same time by mistakenly order got paid and money got deducted from my paytm wallet and food got ordered .

But actually this...

This is not fair and we expect cashback in our order which they have offer.. U mentioned that there is cashback of 50rupees and there is no such thing its matter of 50 rupees and its ok for me then what about the overall customers... This made me to uninstall ur application i even asked about my cashback in the chat they said that they will refund with in 48 hrs but i didn't get any credit from u.. If once u wer lose in something everything will be lose remember that and stop fooling people.. Now a days when r developing and pls don't turn it.

Hey they also blocked my account without saying anything. I had a order with zomtao in which packing is open and the ants around the food when i complaint they give me refund but after that day they block my account and are not replying of mails i have sent and i have try to contact customer support through another zomato account but they are saying to contact at mail. And i also have 1533 rs stuck in my zomato account.
Registered email id - [protected]@gmail.com
Mobile - [protected]

I also add a screenshot of my account screen plz check.

I ordered food from up dhaba restraunt, whitefield, methi chicken, lollipop and roti.
They sent the food which is completely salty and so dur to that i complained to zomato chat support and asked them to help.
I told them to take back their food and arrange replacement of that, then they sent 50 credits and telling we have done what we can do and now nothing can be done.

My complete 200 rupees is wasted and i m helpless.

It's complete cheating.

People should not order through zomato.
Be aware of it.

Hi,

I tried ordering food from zomato and it failed. The quality of food that I received was not very good and I decided to report it then I thought of the trouble I'll had to go through to get this refunded or replaced and decided to throw it.

I ordered for a second time and it went well. So, I thought to order again without realizing the thought that zomato would screw it up and yes you did. The food was prepared using bad oil and was completely burnt and I contacted your support team to get a refund to which I was informed that they can only replace it. I explained that the oil used was not good and hence I only wanted a refund. The agent disconnected the which was not at all a professional approach.

I initiated chat again to which the agent asked me to give the food to someone who needs it as they can only arrange for a replacement. As the oil that was used was not good, I denied a replacement from the same restaurant.

Am I at fault here for burnt food?
For using bad oil?

Is it my fault?
What has Zomato done to resolve this apart from informing me that I can donate the food to someone who needs it or that I should check the rating of the restaurant before making an order.

If a restaurant is not providing good items, first of all why is that restaurant on your list?

I would like to take this forward as a formal complaint. Please let me know how you'd prefer to deal with this. I would be filing a complaint with consumer court as my rights have been violated here. I would ask my legal representative to take this forward.

I have order the food for which i have paid online and order was confirmed from the zomato side. And i was waiting for the food so long.. And after delivery time i contacted the restaurant they replied that they will not deliver the confirmed order for which i have paid. Then i complaint to the zomato customer care they asked me to place another new order from other restaurant. I made the second order and made the online payment. Now they are not delivering the second order for which i have paid again.
I am very hungry and now i will not get food anywhere right now. What i should do?
They are doing fraud just charging for ordering food online and not delivering the food.
I think today i have to sleep in hunger.
Contact me at ashu. [protected]@gmail.com

I ordered dominos pizza at 7:06 pm on 10/06/2018, i haven't received the order and still the app shows delivered. I payed online and the money is not refund yet. I order from this number [protected].
Can you please make transaction as early as possible. I always happy with zomatos service but this time it is worst. I hope my complaint will solve as early as possible.

I have ordered kokan tadka non-veg combo and chicken biryani combo each rs.99/- being inspired by your advt. Leaflets “ excusive offers” today with times of india news paper. And no minimum order and no delivery charges.

However, the delivery man claimed delivery charges of rs.30/- and delivered very poor quality food even worst than sold in foot paths.

There is no mention of restaurant name nor name of person delivering the food.

I request for immediate black listing of the restaurant and details of the same. And also refund of amount paid rs, 228/-

I ordered biryani in zomato. After receiving my order i was a horrible experience and never tasted such worest food in my life. When i spoke to customer care executive they simple ask me to file a complaint. They are cheating customers. Pls beware of zomato. Till now no respnse from zomato customer care. So pls look into this take a proper action. So that no body will get cheated by these people

I ordered food from empire restaurant via zomato and the executive was assigned for delivery after 1hr of placing order. Later after 2omins i get a call from zomato saying the order was damaged on the way while doing the delivery (Which i feel reason is not true) but i told them to go back to restaurant and get the replacement (Which was agreed by zomato executive) but after half an hour i get a msg saying that order is cancelled and amount will be refunded (Really pissed off).
Now, i have few questions.
1) while the order is on the way and it's already late for delivery and the order is damaged. Who is responsible for that? Zomato or restaurant. If zomato, is paying back the refund right way to solve it? After making your customer wait for hours? Instead of refunding why can't i get a new order?
2) the executive assigned to my order left the restaurant and stopped at some place for half an hour. Is there a chance that he ate my food and later tells zomato that order is damaged? Or will my order go back to restaurant as damaged? (Bcoz executive never picked my call when i saw he is paused at some location for half an hour)

Order details-
Order id-[protected]
Order placed date and time - 09-june-2018. @ 10:19pm.
Got first call from zomato at 11:48pm
And finally got message that order is cancelled at 12:15am.
Delivery executive name-mahendra.
Delivery executive number-[protected].
. This is something really unacceptable. I want proper answer to my questions. Bcoz of you guys i have too sleep without dinner (Second time).

On 9th june 2018 i downloaded your application and placed order at 12.30 pm i waw assured that order will reach in 47 minutes however even after follow up with ur chat support there was no update provided... Finally i got call from zomato at 2.30 pm that order is cancelled... That person who called was extremely unprofessional and cant speak english... Ur chat support is extremely pathetic they dont have clue about any thing... Pathetic tracking system and worst services... I have made online payment and and non o[censored]r people are have solid answer when i will get money back. I am uninstalling your app and planing to go to consumer court.