Zomato Complaints & Reviews

Ref ; order no [protected]

sub : complaint

we are sorry to inform you that the order supplied today vide order no as mentioned above was so bad that we could not able to use it and the whole order was got wasted.
We tried to contact the shop name " janaab" located in gurugram, dlf phase 4 but unfortunately they didn't responded in positive manner and rudely asked us to contact the zomato who is the simply supplier.
Now i request you to kindly look into the serious matter and convey us the action taken by you at the earliest,
we are very optimistic that company like you will not disappoint us.
Thanks
rimpy soni chawala
mob no - [protected]

I booked an order for food delivery on 8th July at Jaipur through ZOMATO APP and made payment by Credit Card bu Zomato did not confirmed /delievered my food order even though amount is debited from my Bank Account. The display on my mobile was BAD GATEWAY. Zomato should refund my amount and apologize. This is freaud. How it is possible to not deliever order when payment is done.
Request early resolution

One of the poor service ever had in my life that too in a international company worst servers and worst customer support there is no customer respect and they won't bother if anyone is leaving from Zomato if I ask they says I can't do anything now I lost my money if I ask to give back they said it will take a week to reflect iam posting this in all social medias no one should be cheated.

I ordered 3 items in zomato with order number [protected]
On sunday 10 pm
My order was expected to be delivered on 10.30 or by max 10.40
My order was delivered at 11.30 and that too had a wrong item
I tried comunicate the same to zomoto but their behaviour was just too un professional
They didnt have answers to my questions and were not even replying.
I attached screenshots with the comlplaint where the deadly slow replies can be seen.

I would request to shut these online platforms because half of them could not meet to the expectations and promisis they make

I have ordered food from hungry house narela, through zomato..
Restraunt called me that they are unable to deliver one thing which they asked me to deliver a little bit late..
I just asked zomato to watch the matter..
But they initially cancelled my order atall.
Tjis is very wrong behaviour of zomato.
Bc chutiyapa company h doob marna chahiye inko..

Two days ago i ordered from Zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to Zomato with pictures of my order to avail a refund. At first Zomato refused the refund but somehow managed to get it later. The following day ZOMATO BLOCKED MY ACCOUNT and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails. The amount that was refunded went to my Zomato credits because i had PAID FOR MY ORDER IN CASH. I asked Zomato to return that money as i got it in refund of a service i paid for but Zomato was unable to fulfill it. The order amount was nearly Rs.500 . This is clearly a way for Zomato to run away from paying me the refund.

I had ordered food from zomato and the restaurant rm where i ordered they cancelled my order after waiting for 2 hours. when i told this to zomato customer service they refunded token amount as 100 but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

4 transactions were illegally made from my paytm account by Zomato.
1. Zomato order #ZTD189474CD5D6C9B679. 220 rupees deducted on 4th Jul
2. Zomato order #ZTD189474CD5D6C9B679. 220 rupees refunded on 4th Jul
3. Zomato order #ZTD183E8861B991C71D6. 294 rupees deducted on 4th July, 9:31 pm.
4. Zomato order #ZTD[protected]F28C7D. 262 rupees deducted on 5th Jul

Hi Team,
I have not ordered anything neither I received any service from Zomato but on 27th & 28th June there is a deduction of Rs 165 (Rs100+65) from my walltet. When I asked Paytm they have said money has been moved to Zomato. But I have not ordered or received any of your services. So why there is deduction of this amount. Please refund the amount as soon as possible. And I have attached the details of transaction.

Regards
Janice

I had order mutton pot biryani of about 373 rupees through zomato but not received order. It's showing in app that order have been kitchen. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato...

On 28/06/2018 i booked a order (chole bhature) through (radhey krishna chole bhature karkardoma) zomato by advance payment website shown confirmed booking and hotel also but not been delivered the booking items and website shown delivered when i contact delivery person and restaurant owner both are not pick up then i contact customer care zomato they told me refund my amount with in 5 days but today (06/07/2018) till no payment has been credited in my account what kind of fraud is it please you people do something for me.

I had order burger of about 148 rupees through zomato but not received order. It's showing in app that order have been delivered. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato

Hi team,

I have placed an order and made the payment near about 9:05 pm on 4th july 2018 and they confirmed that the order will be delivered by 9:47 pm. At 10:15 pm when i asked for my order status they said it will take another 22-25 mins. It means almost after 1.5 hrs. They told me that their executive checking for the order in that restaurant. I was having a conversation and in between i got a message that your order is cancelled because area is out of subzone and when i told them that i have received food earlier as well from the same restaurant 'sanjha chulha, sector-19, faridabad' then they had chabged the resaon and said delivery boy decline to deliver the order and they dont have any other delivery boy. If restaurant is not able to deliver the order then they shouldn't accept the order as well. I was waiting for my order for 1.5 hrs and in the end they said your order is rejected, please order it from another restaurant. This is worst service you are giving to the customer and making fool to the customer. They did nothing for me and even not replying. Please help or i'll go to consumer court. I am waiting for response.

Today i have ordered food in cubbonpete biryani through zomato by 8pm prepayment done through paytm, but after 20min i got a call from zomato executive and said due to some issue cubbonpete biryani restaurant is not responding for order which is placed (Zometo to
Executive called from [protected] number)

And zomato executive said he will replace the food from alternative restaurants as they don't want to cancel my order and extra money will be barred from the zomato and he said he will place the order from biryani house.

But i dint received the food even after 11pm.

When i checked with zomato chat support they are not updating me whether i need to replace the order from different restaurants or not and they holded me in chat for 3 hrs... And zomato made me to sleep hunger.

Zomato treats their customer like beggars..

Screenshots of chat is attached..

Please look into this issue...

Pure ### of delivery. And, when I try to call up restaurants for details, they say Zomato has different menu compared to regular options, as well as the preparation is different. What does this mean?!
Today, I ordered 2 medium pizza, they delivered 1 medium and 1 small pizza. When I checked with the restaurant, they asked me to contact zomato. And zomato numbers are not reachable as I tried for various numbers groom Google.

On the 29th of June 2018, I ordered with pita pit of a total bill of Rs189 on zomato and the restaurant cancelled the order. since I had paid online the refund was to take place within a week. on the 5th day, I get a message stating that the refund has been done and the RRN number was provided. when I checked with the bank, the refund had not been done.
I tried calling the zomato customer care but they never seem to pick up the damn call.

I placed an order through zomato late night twice. Dated 03july2018 at 22:53hrs order# [protected] and dated 01july2018 at 23:44hrs order#[protected] paid in advance via paytm.

Both the times the delivery has been declined and i don't see the customer care number for zomato to contact over phone. All they have is an option of chat left to the customers. This is not exceptable for the such a big firm that to being a third party service provider.

They kept holding me on chat for 1.5hrs and then said sorry to not deliver the order. The most disgusting part of the issue is everytime they fail they request to take each failure as one off exception in service from them.

I seriously want the legal action to be taken against them for the service they disappoint with to the customer, specially late night services.

Zomato — not to deliver your order

1 Review
Jagvir date 3jully2018
Submit a Complaint
I have ordered domino's pizza zomato. Our order of is not delivered. I had lost my munnyon zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company . U should work on it & resolve it. U must be solve it or i ll take legal action on it. I have paid in advanve for my order & u r not taking resonsibility for it

I have ordered 1 piece of rajkachori & 1 masala dosa from om sweets sec 31 via zomato. Our order of masala dosa is not delivered. I had lost my trust on zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company. U should work on it & resolve it. U must be solve it or i ll take legal action on it. I have paid in advanve for my order & u r not taking resonsibility for it.

I have been very annoyed at one of the restaurant people who behaved in a very unprofessional manner towards me.
I had ordered food from "five star chicken" (not very sure of the restaurant name) at "rajajinagar" at about 3:55 A.M. It initially said the delivery was due at 4:44 A.M.
However, when i called the restaurant number mentioned (at about 4:42 A.M.) the man said he wanted me to send a whatsapp location on the same number itself because he was unable to spot the address exactly. He also mentioned it would take about 10 more minutes.

When i sent him the address over whatsapp, he messaged me saying "30 minutes ma'am"

I told him i had already been waiting since 50 minutes and asked him if he could make it quicker maybe in anither 15 minutes (because he had told me that the food was ready and it only had to be delivered)
He said he will try, saying all delivery boys are busy.

After half an hour i messaged him again querying about the progress and
HE said "u are so cute"
When i confronted him on that saying "o hello?"
He said "S"
After a while he again typed
"Can you please come near the restaurant,
Aaaahh"

IT GAVE ME A SICK FEELING AND WAS SURE HE WASNT REALLY PREPARING ANY FOOD BUT JUST FOOLING AROUND!
Honestly, i had an issue with your app earlier and that night i thought i should give it a second chance but i'm NEVER COMING BACK TO THIS ###!
HOW DID HE EVEN HAVE THE GUTS TO TEXT A GIRL THAT WAY????????

I immediately cancelled my order despite having to wait for so long (50+30 minutes to be precise) because i started doubting what was he even adding into my food!
I'm never ordering from zomato for sure.
I blocked that guy over whatsapp.
I have his picture (took a screenshot of his dp) if you really want to know who he is.

And when i asked on the chat section for the manager's number they said they cane give it.
(Okay agreeable. Atleast i could get the mail id of the company or of the restaurant or of the manager!! That guy on the other end of the chat window kept saying he dosent know about e-mail id's and all. I could have shown you the chats but sadly when i checked into the app again, the chat was cleared. Ofcourse that coward nimwit must have done it to save himself! As far as i remember, his name was a four letter word starting probably from the letter A)
I'm highly disappointed with this app.
I believe such employees need to be FIRED who are sitting there for flirting and for their pleasures and moans instead of actually doing what they're supposed to!!)

I dont even know if you guys will be interested to take care of the issue and handle it seriously because if you could be soo lenient and let them delete chats and not even monitor your orders correctly why would you even look into where is it going wrong!!

Ps- by the "monitoring your order" part i meant that i also went to that expected delivery time and selected "not recieved my order yet" and it showed me a pop-up saying you guys are contacting the restaurant to know whats the issue.

ATLEAST LEARN TO BE AUTHENTIC!
I checked swiggy before i downloaded your app and swiggy said in clear words that "order will be available only after 8:00 A.M." atleast they didnt fool me and leave me hanging like you did!