Zomato Complaints & Reviews

Ordered food through Zomato from Restaurant Al Khansah Bellandur Bangalore of Amount of Rupees 5000 and i supposed to reimburse the amount from office by submitting the Bill.

Since the Bill doesn't have GST details from the restaurant i am not able to claim the same from Office. Followed up with them for last 15 days but they are not giving any proper respsonse....

Hi team,

On 12/05/18 evening around 7.30 i have ordered kfc through zomato. Due to some inconvenience order cancelled by kfc restaurant. However payment of 533.98rs made through zomato which is not been refunded yet.

I tried calling zomato customer care +[protected] &[protected] and the recording says sorry number doesn't exist.

Ref no[protected]...

I was first time ordered food through zomoto by using credit card. I entered the promo code new50. But i didn't get any offer. My order id is [protected]. So please check and revert.

Payment summary
Order id: [protected] date: 13 may, 2018
H. No 9-31/15 s. V nagar road no 6 nagaram near vijaya hospital
Butter naan (3 x ₹30) ₹90
Paneer butter masala (1 x ₹210) ₹210
Taxes ₹15
₹315br...

Hi team,
I have tried to place order from my zomato account but when we reached the payment page system showed "webpage unavailable" even though amount got deducted from my paytm wallet but we are received any message that our order had confirmed

Please look into this and transfer our money back to my wallet.

Thanks
Rushi...

I have ordered cake from creme n crisp through zomato. When called the creame n crisp they said price is included gst that is half kg cake is of 400₹. Now zomato charged me 400+72 (Gst). When spoke with zomato they said it is restaurant concern but restaurant said its zomato matter because they have prices including gst. Also delivery man didn't gave me the bill from creame n crisp. Zomato is running a scam and frauding people. Also ordering...

They have policy for refund amount in 5-7 days but it's now two weeks my refund was not initiated.
I had made two orders which was declined by zomato clients and amount got deducted it need to be refund in 5-7 dyas as per the policy of zomato but they are not returning back my amount.

Worst services ever received from any food services.
Please get it resolve, i am struggling with financial problem....

I am getting fed up ordering from zomato. Past 4 orders consecutively not delivered on time. They take money and didnt deliver on time. Completely harrasing the customer.
Today its more than 1.5 hours, didnt get delivery. Zomato quality is degrading day by day. Please refund all my money. I have lost faith and trust in zomato. I will ask my family and freinds not to order from zomato and also i will post in facebook....

I ordered a paneer tikka warp with whole wheat base but i received a wrap with maida base. I expo ain't the situation to the chat person and she contacted the restaurant for the same. But the restaurant is saying that they have send whole wheat based warp only but i received the maida wrap. Now the chat person is saying that the restaurant confirmed that the warp was with whole wheat base so we cannot do anything and this won't happen again.....

I went to topumpady chocking by 9 and placed the order till 10:20 they did not provide food when i asked 2, 3 times they told it will be ready in 5 mins finally after loosing my patience i have asked them to cancel the order without any apologies from the store manager he told ohk. After that i travelled all the way from topumpady to mg road they were enough staff staring at us and only after 10 mins they came to take the order is this the...

I have ordered from Zomato at 8/05/2018 at 1:00 noon. I have completed my payment via Paytm wallet but it shows the message that "something went wrong and your order is not placed. Please try again later". But money had deducted from my wallet . After complaining at customer service they replied that it's payment gateway failure and your money will get refunded in 24 hrs. It's more than 24 hrs and my money hasn't refunded yet.
It was...

I have ordered food through zomato at 6-5-2018. Food is not available at that time which is ordered. They said they have write to zomato to return money. Till now i didn't get my money.in my account it's showing food delivered. But i didn't get my money. I have complained 2 times via gmail. Till now it is not resolved. The hotel member said that they have written to zomato....

I order domino's pizza via zomato on 8 may 2018. My friend had an asthma attack and so i had to rush him to the hospital. I tried cancelling the order but your chat support was taking forever to open and when atlast it opened. I urged them to cancel the order for i was already on way to the hospital and unable to receive the order but your chat correspondent dint even care. It costed me 866 bucks and i did'nt even got the order. I would like...

I have ordered from kareem's restaurant, goregaon east mumbai branch through zomato app from and have paid the amount of rs 487.50 but at the very last moment my order has been cancelled and i haven't even informed about it. When i have contacted the customer care (Worthless and irresponsible) and then only came to know that my order has been cancelled. This is the second time my money is deducted and order not received in the very last moment....

Hello
This is to inform you that, on 26 april 2018 two times tranasaction failed automatically when i was ordering food from zomato, and payment has been deducted from my account (Two times rs 5131.50) and they havent credited yet.
I have tried customer care but they are unreachable always.

A/c[protected]

Txn date : 26 april 2018

Txn amount : 5131.50 + 5131.50 (2 times)...

I have ordered food at 10pm and waited for it to get delivered but the delivery never happened. Delivery boy didn't picked up the call and the web chat available made me wait for sometime stating the delivery is going to be made in 10min times but later informed that they are cancelling it as don't have delivery boy! Surprised to know the deliver guy left from restaurant as informed by web chat zomato but suddenly there was no delivery guy!...

I ordered food from this app for yum yum south resturant, noida. After confirming on app i get a call from resturant that they cant deliever my order after 30 minutes of accepting it.
Asked them why so some server issues and all which i could not understand
I dont know whom should be blamed, app or yum yum south

Still showing my order in process
Pics attached...

1) order received 1hr late.
2) delivery boy rude behaviour
3) delivery boy with no identification of zomato
4) my order was opened before delivery

All details including delivery boy picture and food received pictures with zomato chat service is with me and feel free to contact me on my registered email id
They are taking money online and with zero customer support...

This is ref. To my order number [protected] today morning. Order was placed on may 05/2018 at 8.43 am for a value of rs. 387.50. I got the message that order is confirmed. But when order was delivered one item (Poori) was missing. I contacted your chat centre for refund of my money that i paid through paytm. They replied after quite some time stating that they have given a credit of 260 (I don't know why is 260, because poori bill amount is...

Respected sir/madam,

Myself b. S. Prakash rao from hyderabad, yesterday we had booked food order. But after some time food ddnt delivered to us. But in your site it was mentioning that food already delivered. I dont understand what kind of service you people are providing?

Kindly check order no : [protected]

So, i am sincearly requesting you sir kindly check it once and refund my pending amount...

I am ordering mutton kheema biryani in zomato from Hyderabad chefs and order number is [protected]. I am waiting more than 40mins restaurant is confirmed and food is ready in kitchen but delivery boy is not available. They intimate after 40mins and without intimation they cancel my order. And I ask in chat support they tell very silly reasons. And they didn't answer properly. I was really irritating with the service I continuously chatting...