Zomato Complaints & Reviews

I ordered on zomato on 09/07/2018 and tried paying through lazypay and it wss giving me error code like "100". When checked the lazypay account could see more than 6 transactions where amount got credited to zomato which was confirmed by customer care of lazypay but last order i placed was on 5th July and my mobile number associated with zomato is [protected]

I just ordered two pizzas in la pinoz from zomato. I did the payment through my debit card.Rs 195 got debited from my account but there occurred an error in order confirmation . The order was not placed but I lost my money. My money wasn't payed back to me. When will I get my money back? I tried it twice and my money was debited once. If you can please look into it.

Today i was order my food shahi paneer with naan combo from Laajwab sector 47 chandigarh but i take order 3.30pm tawa roti and daal from arora food this very hygienic for health. I am not happy with your service and i was contact with them they are not pick my call.swiggy company give me very good service. your service very bad this is my order no [protected]

Ref ; order no [protected]

sub : complaint

we are sorry to inform you that the order supplied today vide order no as mentioned above was so bad that we could not able to use it and the whole order was got wasted.
We tried to contact the shop name " janaab" located in gurugram, dlf phase 4 but unfortunately they didn't responded in positive manner and rudely asked us to contact the zomato who is the simply supplier.
Now i request you to kindly look into the serious matter and convey us the action taken by you at the earliest,
we are very optimistic that company like you will not disappoint us.
Thanks
rimpy soni chawala
mob no - [protected]

I booked an order for food delivery on 8th July at Jaipur through ZOMATO APP and made payment by Credit Card bu Zomato did not confirmed /delievered my food order even though amount is debited from my Bank Account. The display on my mobile was BAD GATEWAY. Zomato should refund my amount and apologize. This is freaud. How it is possible to not deliever order when payment is done.
Request early resolution

One of the poor service ever had in my life that too in a international company worst servers and worst customer support there is no customer respect and they won't bother if anyone is leaving from Zomato if I ask they says I can't do anything now I lost my money if I ask to give back they said it will take a week to reflect iam posting this in all social medias no one should be cheated.

I ordered 3 items in zomato with order number [protected]
On sunday 10 pm
My order was expected to be delivered on 10.30 or by max 10.40
My order was delivered at 11.30 and that too had a wrong item
I tried comunicate the same to zomoto but their behaviour was just too un professional
They didnt have answers to my questions and were not even replying.
I attached screenshots with the comlplaint where the deadly slow replies can be seen.

I would request to shut these online platforms because half of them could not meet to the expectations and promisis they make

I have ordered food from hungry house narela, through zomato..
Restraunt called me that they are unable to deliver one thing which they asked me to deliver a little bit late..
I just asked zomato to watch the matter..
But they initially cancelled my order atall.
Tjis is very wrong behaviour of zomato.
Bc chutiyapa company h doob marna chahiye inko..

Two days ago i ordered from Zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to Zomato with pictures of my order to avail a refund. At first Zomato refused the refund but somehow managed to get it later. The following day ZOMATO BLOCKED MY ACCOUNT and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails. The amount that was refunded went to my Zomato credits because i had PAID FOR MY ORDER IN CASH. I asked Zomato to return that money as i got it in refund of a service i paid for but Zomato was unable to fulfill it. The order amount was nearly Rs.500 . This is clearly a way for Zomato to run away from paying me the refund.

I had ordered food from zomato and the restaurant rm where i ordered they cancelled my order after waiting for 2 hours. when i told this to zomato customer service they refunded token amount as 100 but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account

4 transactions were illegally made from my paytm account by Zomato.
1. Zomato order #ZTD189474CD5D6C9B679. 220 rupees deducted on 4th Jul
2. Zomato order #ZTD189474CD5D6C9B679. 220 rupees refunded on 4th Jul
3. Zomato order #ZTD183E8861B991C71D6. 294 rupees deducted on 4th July, 9:31 pm.
4. Zomato order #ZTD[protected]F28C7D. 262 rupees deducted on 5th Jul

Hi Team,
I have not ordered anything neither I received any service from Zomato but on 27th & 28th June there is a deduction of Rs 165 (Rs100+65) from my walltet. When I asked Paytm they have said money has been moved to Zomato. But I have not ordered or received any of your services. So why there is deduction of this amount. Please refund the amount as soon as possible. And I have attached the details of transaction.

Regards
Janice

I had order mutton pot biryani of about 373 rupees through zomato but not received order. It's showing in app that order have been kitchen. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato...

On 28/06/2018 i booked a order (chole bhature) through (radhey krishna chole bhature karkardoma) zomato by advance payment website shown confirmed booking and hotel also but not been delivered the booking items and website shown delivered when i contact delivery person and restaurant owner both are not pick up then i contact customer care zomato they told me refund my amount with in 5 days but today (06/07/2018) till no payment has been credited in my account what kind of fraud is it please you people do something for me.

I had order burger of about 148 rupees through zomato but not received order. It's showing in app that order have been delivered. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato

Hi team,

I have placed an order and made the payment near about 9:05 pm on 4th july 2018 and they confirmed that the order will be delivered by 9:47 pm. At 10:15 pm when i asked for my order status they said it will take another 22-25 mins. It means almost after 1.5 hrs. They told me that their executive checking for the order in that restaurant. I was having a conversation and in between i got a message that your order is cancelled because area is out of subzone and when i told them that i have received food earlier as well from the same restaurant 'sanjha chulha, sector-19, faridabad' then they had chabged the resaon and said delivery boy decline to deliver the order and they dont have any other delivery boy. If restaurant is not able to deliver the order then they shouldn't accept the order as well. I was waiting for my order for 1.5 hrs and in the end they said your order is rejected, please order it from another restaurant. This is worst service you are giving to the customer and making fool to the customer. They did nothing for me and even not replying. Please help or i'll go to consumer court. I am waiting for response.

Today i have ordered food in cubbonpete biryani through zomato by 8pm prepayment done through paytm, but after 20min i got a call from zomato executive and said due to some issue cubbonpete biryani restaurant is not responding for order which is placed (Zometo to
Executive called from [protected] number)

And zomato executive said he will replace the food from alternative restaurants as they don't want to cancel my order and extra money will be barred from the zomato and he said he will place the order from biryani house.

But i dint received the food even after 11pm.

When i checked with zomato chat support they are not updating me whether i need to replace the order from different restaurants or not and they holded me in chat for 3 hrs... And zomato made me to sleep hunger.

Zomato treats their customer like beggars..

Screenshots of chat is attached..

Please look into this issue...

Pure ### of delivery. And, when I try to call up restaurants for details, they say Zomato has different menu compared to regular options, as well as the preparation is different. What does this mean?!
Today, I ordered 2 medium pizza, they delivered 1 medium and 1 small pizza. When I checked with the restaurant, they asked me to contact zomato. And zomato numbers are not reachable as I tried for various numbers groom Google.

On the 29th of June 2018, I ordered with pita pit of a total bill of Rs189 on zomato and the restaurant cancelled the order. since I had paid online the refund was to take place within a week. on the 5th day, I get a message stating that the refund has been done and the RRN number was provided. when I checked with the bank, the refund had not been done.
I tried calling the zomato customer care but they never seem to pick up the damn call.

I placed an order through zomato late night twice. Dated 03july2018 at 22:53hrs order# [protected] and dated 01july2018 at 23:44hrs order#[protected] paid in advance via paytm.

Both the times the delivery has been declined and i don't see the customer care number for zomato to contact over phone. All they have is an option of chat left to the customers. This is not exceptable for the such a big firm that to being a third party service provider.

They kept holding me on chat for 1.5hrs and then said sorry to not deliver the order. The most disgusting part of the issue is everytime they fail they request to take each failure as one off exception in service from them.

I seriously want the legal action to be taken against them for the service they disappoint with to the customer, specially late night services.