Zomato Complaints & Reviews

I ordered food from Zomato and they never delivered the food. Neither called me before doing delivery. After waiting for 3 hrs the status showed delivered.. I contacted them and they said it's been delivered. I never received the food. And their customer service said they won't refund my money back. I want my money back. Such a mental trauma I been through y-day. These people are fraud. Please never order from Zomato.
Swiggy is far better.

I ordered food from zomato on 09/08/2018 from vendor (pradeep pav bhaji) my order had to come at 8;50 pm. A zomato velvet assigned to deliver my order at my place. He reached at my place at 8;45 pm and called me twice but i was unable to receive the call and call back him on his number. he argues with me upon call and shouted on me why you dont receive my call and said he is taking back my order but i insist him to my order back and when i received order at my place he again shouted on me said why dont you pick my call in one time i said you just only had to wait 4-5 min why are being so aggressive upon this and then i had some argues with him during our argues he came near to me for fighting with me and abused me in public and said do anything no one dare to touch me not even zomato. from chat support i complaint about him . I received reply from executive that im the one who abuse him first i asked them to take an immediate action upon him but didn't receive satisfying replies.

complainant num-[protected]

I had ordered my dinner worth 616 rupees today and despite of waiting 2 hours the order wasn't delivered. After contacting the customer service of zomato, they inform me that the order will be delivered in another 10 minutes since the past one hour. When i ask them for refund when they are clearly at fault they offer me 154 zomato credits as a token of apology which i strongly refused and asked for full refund. They simply denied and said it was not in their policy to refund. I am so disappointed. Such frauds and cheaters. I am so pissed.

I had ordered food from your app and have been doing it since long. On three occasions my food has either come wrong or it has been stale or it is too spicy... Even after writing about all this this is the section which states write about food and instructions to be passed to restaurant still my food was messed up. Today also even after writing that food should not have green or red chilli still so much was put that i couldn't take second bite... Had to rush and have two glasses water n sugar... What the hell is your team doing when such message was not communicated to the vendor... Why are you guys there... Your agent says we don't have control on quality of food then black list the restaurant and put fine... What action was taken on my query is simply nothing... I hope someone can read this and take action... Otherwise bull #...

By mistake i have ordered a burger on zomato and when i told this to zomato then zomato not taking any responsibility for this and don't cancel my order and send me a veg burger instead of chicken birger without bill i have pay through paytm my paytm number is [protected] i want my money back which is 75 rupees please kindly take action as soon as possible and refund my money on my paytm number

Be carefully to reply me.
I don't have time to waste on your third class service. Talk to your vander, whom i ordered and he declined.

U can call me anytime, i can send you call recording of your loved one vander ASLI MOHAN MURGE WAlA ###
After all, i again going to reorder to ### MOHAN MURGE WALA. He disconnect his device.
I appreciate Zomato for these kind of ### cheap ### type venders. GOOD JOB

Waiting for your useless reply 👍

I ordered through zomato from a restaurant. They forgot to deliver coke. On support chat, zomato's team added the coke amount to my credits saying it was a token of apology. They said they'd replace the item also but i said no to the replacement. They acknowledged it. After 20 minutes, the same delivery guy comes, at 2am, and spam calls/harasses me. He sent 15 missed calls and kept calling me to step out of my home, walk out of my apartment, at 2am, and collect the coke. I told the same delivery guy when he delivered my order that i didn't want the coke. Despite me telling him, and the zomato team not doing their job, he shows up and harasses me.

Paid ~400 rupees for an order. Zomato took amount from my account immediately on 1620 on 6th august 2018. When customer service is contacted, they offer no resolution despite the fact that fault is completely on their end, instead talk about "rbi regulations" instead of doing something about the fact that they've already taken money from me but don't intend to provide the service which they payment was for. Money has been transferred from my account to theirs but they will not do anything about this - simply telling me to wait 5-7 days and "refund will surely be sent". This company doesn't appear to know what taking responsibility for failures on their end means - failures which i have nothing to do with. Lousy service.

I've ordered from box 8 @ marathali. This order was all burnt and bad. I asked zomato for a replacement, they contacted the restaurant and the restaurant confirmed there was nothing wrong in the order. I mean why will the restaurant say they gave bad food? I asked them for a replacement they refused so i asked them to atleast have some courtesy and trust towards your customers and please come and see the order that i was talking about. But they refused that too. They were like sorry, next time no problems. Wow. It's such a simple game they play with customers guys. I tell you let's quit zomato and switch to swiggy and foodpanda, atleast they have a responsible and strong customer service agents unlike zomato where the agents get sooooo rude at times.
Email id : [protected]@yahoo.com
Parwati rathi
[protected]

I ordered food from hotel via zomato but the food was not delivered, then i personally had to go there to collect the food after waiting for almost two hours. They charged ​the delivery fees​ also. After reaching the hotel i came to know that my order was not even placed, so again i had to wait for half an hour there. After all this shameless zomato is saying that they can't refund me anything. And really stupid people at the chat service also.

I gave food order on 20th july 2018 to "the punjabi, bellandur, bengaluru" using zomato. Order number is [protected] and paid rs. 215.05 by hdfc netbanking. Food was not delivered, order got cancelled. Zomato has sent me the message stating that for order no# [protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been almost a month but i have still not received any refund. Neither there customer care helpline is working since that time. So please refund my money as soon as possible or i will file legal consumer case complaint.

Last night i ordered food from midnight belly which is located near golfgreen. The amount of the order was rs 180/- but i had a 500 rupee note and the delivery boy also didn't had any change, so he told me to trust him with the 500 rupee. He said he will return the change today in the morning only. His name is rahul sharma. I called him several times today. He picked up the i call twice in the morning and said he will return the change by afternoon. Now when i'm calling him he isn't recieving the phone instead he is rejecting the calls.

Hello,

I had ordered food from satkar lunch home via zomato. But the service delivery guy did not deliver the entire parcel. I called up the restaurant and they had forgotten to send the chicken. I asked for a resolution but it was not given, i have a copy of the entire chat which i will share via mail to the consumer forum.

I had paid upfront and no resolution was provided, a refund is not a resolution as i had to stay hungry for 4 hours. What about that. Why wasn't a resolution given.
The team leader at zomato talked rudely and i have a copy of the chat.
I am a diabetic and if i don't eat food, i can get severe complications.

I want action taken against the zomato team for using rude language and then not providing a resolution, it was a waste of 4 hours and i was hungry the entire evening. I want strict action taken against these miscreants in the zomato team.

I am also sending this mail to all consumer forums as it is shabby treatment of a customer

I placed an order through zonato, which room more than the expected time first. And when i called the delivery boy after 2 hours he said that the order was cancelled, which definitely i did not do. I was on chat with a representative and he had no idea of it as well. I have never had a good experience with zomato. And this was even worst. Can we see into this.

Hey Team

I ordered a sandwich based on the green dot marking it as veg food. It turned out to be pepperoni sandwich. The company is telling me that it is a non veg food item only and you ordered the same. I ordered based on the green dot that is standard practice to judge food as veg or non veg. Not every one reads the details of the food ordered. Kindly help!

My account is blocked yesterday and you saying that i misbehaved with the your agent bit i didn't do anything, i completely shocked for blocked my account, their is nothing wrong in my side just cbeck and reply to me as soon as possible, in fact i like your services and i ordering in zomata only since so many days, you don't do with your regular customers.

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order was ok so he will not refund/returned anything to me.

According to him i'm lying and the restaurant was telling truth. This is utterly frastrated to me. For a 180 bucks i'm going to tell lie??? This kind of customer service you have appointed. When a customer complaint something that means he has enough reason to raise the issue otherwise no one has time to play all around this.

Please look into this matter seriously. It's not about money it's about respect.

I placed an order for ovenstory pizza by faasos on 2.08.2018 around 7.45 or 8.00pm. The offer was bogo - order id [protected]. While placing the order there was no option for choosing the 2nd pizza. So i assumed since it has bogo highlighted therefore two pizzas will be delivered. This was my first order with ovenstory.
I received the order but instead of two pizzas i received only one.
Issue - 1 - the order i placed was buy one get one pizza. The app didn't show an option to choose 2nd pizza besides a quickly disappearing pop up alert. The app is deceiving enough to make customer pay and deprive them of the offer. I could have placed the order with faaso's and availed the offer instead of going through zomato.
Issue-2- the chat support lady claimed her name was neelam and was the highest authority present in the night shift. She connected my call with the store incharge who in an extremely rude tone stated if i didnt select the second pizza he cant deliver the second pizza. Neelam was present on the call when this incharge spoke in an unruly fashion. My concern was even the store guys are aware that the pizza order is from zomato and they have a bogo offer on the particular pizza. So for argument sake even if i didnt place the order for the free pizza isnt it the store incharges responsibility to inform the customer and ensure they avail the offer instead of speaking in an unruly fashion.
Issue-3- neelam followed the tone and insisted that i cannot get refund or compensated as i had not selected the second pizza. She was equally rude in her conversation. She was smart enough to wrap the call and connect on chat. Throughout the chat she denied the presence of a manager, claimed she was the top person in-charge for the night and without any empathy repeatedly stated that i will not be compensated for a very genuine miss.in all this zomato's app is to be blamed but neelam was very smart to push the blame on the restaurant when she realised i wasn't letting it go. She continued to give me the usual customer

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have 1000 in my zomato credits not because of past horrible experience. I was the money refunded to my bank account.