Zomato Complaints & Reviews

Date: 06/20/2018 time: around 7:30 pm

I was trying to order food online using zomato.
When i selected and confirmed payment using net banking and entered all the security details,
App said, there was an error in payment. Try again!

So, i tried again twice and got the same message both the times.

And could not confirm order.

But when my bank statement shows a debit...

Pathetic service everytime. My order is delayed everytime. All the zomato delivery guys are rude. Chat support isn't helping. This has been happening for quite a while now. This can't be going. They say that they will make their service better but they end up doing the sane thing. My order is usually delayed upto half an hour and this happens a lot. On a cod order they don't have change for even a 500rs note and they fight when you ask why...

Sir i have order my food yesterday from your application in jaipur .
the food was late so i cancelled my orders but my payment is not returned till yet i want my money back none of your phone numbers are working i have tried all ways to connect to you through call.
payment done through paytm.
order - ZTD18295EC41CDFDB49E
Wallet txn ID - [protected]
my phone number - [protected]...

Hi, i am hirali.. I had place an order from borivali west restaurant around 8.30 in the evening on 17th june, 2018. It was supposed to be delivered at 9.31pm, but when i checked at 9.32 pm it was still in the kitchen. When i asked the status of the order, the reply came as "please allow me few minutes to get this checked and get an update." after few minutes they said "this is taking a bit-longer, please bear with me." and "you need not worry,...

Zomato gold is something we pay for, so we should be eligible to use it on all of our devices. We had the worst day at ralphy’s at shastri nagar sundervan. The guy (Prabjot) blackmailed is into paying the full amount. He kept laughing at my situation and it was extremely disrespectful. Zomato gold is really bad and nobody should ever buy it. I hate zomato and the people who work for it. The waitress at ralphy’s was rude....

As i am unable to go out for a restaurant so ordered food from zomato. After that they said your order will be arriving at this time. I just waited for one hour to get tracking of my order. Also after i got my order it is not even a little warm to eat and also it was heavily spiced and unable to eat. Then, i contacted customer service in their chat support and reported the issue which is happened then they came forward and credited me with...

We placed an order rs. 540/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app...

This is a process in jindal's-zomato, these people are taking maximum advantages of employees. These 2 pathetic domestic companies are ruining the people like hell. So many people including me got terminated for no reason without paying anything. These don't have money, basic manners, basic facilities, rules and regulations etc and nothing indeed.

Please take some action, if possible remove and stop these domestic processes......

I subscribed for 3 months gold membership on zomato. The app was set for auto renewal, which i was not aware of. Zomato just auto renewed and charged me a fee. This is an unethical way. The app can have various settings and all of that customer cannot possibly be aware. When i requested zomato they did not take any action.263503 is my membership id....

I had placed an order on the zomato platform for 3 items from hotel gowdru mane, yeswantpur, bangalore. (Order id[protected]. One of the items was a simple dish — dal fry. The restaurant is fairly close to my place.

After delivery, we found that the dal fry was old and stale. We had to throw it away. I contacted the restaurant on +[protected], told them about the bad quality dish and asked for a replacement. They told...

I had ordered food at KFC through Zomato. I paid Rs 514 online for the order. After sometime the KFC restaurant at Saket called me up to tell me that my order had been cancelled because my area was out of their area of reach and the food was not delivered. When I asked them for refund, they told me to contact Zomato. Since last four days, I have sent two mails to Zomato. They say that they will revert to me earliest but no one has either...

I ordered biryanii from moriz through zomato on 13/06/2018 and i was served with a bad uncooked food n i was starving all bight withought food and i tried to reach zomato as well as moriz buh they wouldn't respond at all and zomato doest care anything after food is served is this how u treat customers? If so i would suggest everyone never use zomato at all!! I'm goin to file a sue against the restaurant as well as the zomato....

Hi i have ordered haleem and ice-cream i received haleem but ice cream still no and i can't track also. Haleem from deccan chef and chocolate cake ice-cream from masqati hyderabad india i don't receive and the amount for ice cream deducted from my credit card 19.01aed. I was using zomato services for 3rd time and this time i am unhappy if like this service how we can recommend others....

I have ordered food of rs 189.75 from zomato ahmedabad jugad knights navrangpura restaurant but the order was not confirmed the payment was deducted from my account as zomato india pvt ltd zomato care didnt take any action for my refund i have mailed manier times but didn't get any response i am regular customer of zomato but now i will not use if my problem didn't get solve and i will suggest my friends too not ordering food from zomato...

I tried placing an order in zomato but the order did not palced and i received message from bank that my balance got deducted from my bank account... I tried contacting zomato but no response from them... I want my money back and a strict action against zomato.. I messaged them to try to chat.. But no reply... Google to find customer care number and the numbers are switched off... Two hours continuously i tried phone numbers and message also......

I am a new user and I was using zomato for first time to order for first time . Firstly I installed and they fill all details.
Then I connected my paytm wallet to zomato and in my paytm wallet money was there.
Then i went to dominos pizza and just adding some items to cart, and at the same time by mistakenly order got paid and money got deducted from my paytm wallet and food got ordered .

But actually this...

This is not fair and we expect cashback in our order which they have offer.. U mentioned that there is cashback of 50rupees and there is no such thing its matter of 50 rupees and its ok for me then what about the overall customers... This made me to uninstall ur application i even asked about my cashback in the chat they said that they will refund with in 48 hrs but i didn't get any credit from u.. If once u wer lose in something everything...

Hey they also blocked my account without saying anything. I had a order with zomtao in which packing is open and the ants around the food when i complaint they give me refund but after that day they block my account and are not replying of mails i have sent and i have try to contact customer support through another zomato account but they are saying to contact at mail. And i also have 1533 rs stuck in my zomato account.
Registered...

I ordered food from up dhaba restraunt, whitefield, methi chicken, lollipop and roti.
They sent the food which is completely salty and so dur to that i complained to zomato chat support and asked them to help.
I told them to take back their food and arrange replacement of that, then they sent 50 credits and telling we have done what we can do and now nothing can be done.

My complete 200 rupees is wasted and...

Hi,

I tried ordering food from zomato and it failed. The quality of food that I received was not very good and I decided to report it then I thought of the trouble I'll had to go through to get this refunded or replaced and decided to throw it.

I ordered for a second time and it went well. So, I thought to order again without realizing the thought that zomato would screw it up and yes you did. The food was...