Zomato Complaints & Reviews

Pure ### of delivery. And, when I try to call up restaurants for details, they say Zomato has different menu compared to regular options, as well as the preparation is different. What does this mean?!
Today, I ordered 2 medium pizza, they delivered 1 medium and 1 small pizza. When I checked with the restaurant, they asked me to contact zomato. And zomato numbers are not reachable as I tried for various numbers groom Google.

On the 29th of June 2018, I ordered with pita pit of a total bill of Rs189 on zomato and the restaurant cancelled the order. since I had paid online the refund was to take place within a week. on the 5th day, I get a message stating that the refund has been done and the RRN number was provided. when I checked with the bank, the refund had not been done.
I tried calling the zomato customer care but they never seem to pick up the damn call.

I placed an order through zomato late night twice. Dated 03july2018 at 22:53hrs order# [protected] and dated 01july2018 at 23:44hrs order#[protected] paid in advance via paytm.

Both the times the delivery has been declined and i don't see the customer care number for zomato to contact over phone. All they have is an option of chat left to the customers. This is not exceptable for the such a big firm that to being a third party service provider.

They kept holding me on chat for 1.5hrs and then said sorry to not deliver the order. The most disgusting part of the issue is everytime they fail they request to take each failure as one off exception in service from them.

I seriously want the legal action to be taken against them for the service they disappoint with to the customer, specially late night services.

Zomato — not to deliver your order

1 Review
Jagvir date 3jully2018
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I have ordered domino's pizza zomato. Our order of is not delivered. I had lost my munnyon zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company . U should work on it & resolve it. U must be solve it or i ll take legal action on it. I have paid in advanve for my order & u r not taking resonsibility for it

I have ordered 1 piece of rajkachori & 1 masala dosa from om sweets sec 31 via zomato. Our order of masala dosa is not delivered. I had lost my trust on zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company. U should work on it & resolve it. U must be solve it or i ll take legal action on it. I have paid in advanve for my order & u r not taking resonsibility for it.

I have been very annoyed at one of the restaurant people who behaved in a very unprofessional manner towards me.
I had ordered food from "five star chicken" (not very sure of the restaurant name) at "rajajinagar" at about 3:55 A.M. It initially said the delivery was due at 4:44 A.M.
However, when i called the restaurant number mentioned (at about 4:42 A.M.) the man said he wanted me to send a whatsapp location on the same number itself because he was unable to spot the address exactly. He also mentioned it would take about 10 more minutes.

When i sent him the address over whatsapp, he messaged me saying "30 minutes ma'am"

I told him i had already been waiting since 50 minutes and asked him if he could make it quicker maybe in anither 15 minutes (because he had told me that the food was ready and it only had to be delivered)
He said he will try, saying all delivery boys are busy.

After half an hour i messaged him again querying about the progress and
HE said "u are so cute"
When i confronted him on that saying "o hello?"
He said "S"
After a while he again typed
"Can you please come near the restaurant,
Aaaahh"

IT GAVE ME A SICK FEELING AND WAS SURE HE WASNT REALLY PREPARING ANY FOOD BUT JUST FOOLING AROUND!
Honestly, i had an issue with your app earlier and that night i thought i should give it a second chance but i'm NEVER COMING BACK TO THIS ###!
HOW DID HE EVEN HAVE THE GUTS TO TEXT A GIRL THAT WAY????????

I immediately cancelled my order despite having to wait for so long (50+30 minutes to be precise) because i started doubting what was he even adding into my food!
I'm never ordering from zomato for sure.
I blocked that guy over whatsapp.
I have his picture (took a screenshot of his dp) if you really want to know who he is.

And when i asked on the chat section for the manager's number they said they cane give it.
(Okay agreeable. Atleast i could get the mail id of the company or of the restaurant or of the manager!! That guy on the other end of the chat window kept saying he dosent know about e-mail id's and all. I could have shown you the chats but sadly when i checked into the app again, the chat was cleared. Ofcourse that coward nimwit must have done it to save himself! As far as i remember, his name was a four letter word starting probably from the letter A)
I'm highly disappointed with this app.
I believe such employees need to be FIRED who are sitting there for flirting and for their pleasures and moans instead of actually doing what they're supposed to!!)

I dont even know if you guys will be interested to take care of the issue and handle it seriously because if you could be soo lenient and let them delete chats and not even monitor your orders correctly why would you even look into where is it going wrong!!

Ps- by the "monitoring your order" part i meant that i also went to that expected delivery time and selected "not recieved my order yet" and it showed me a pop-up saying you guys are contacting the restaurant to know whats the issue.

ATLEAST LEARN TO BE AUTHENTIC!
I checked swiggy before i downloaded your app and swiggy said in clear words that "order will be available only after 8:00 A.M." atleast they didnt fool me and leave me hanging like you did!

Order #[protected]. It was supposed to be delivered at 2:26am but it reached my place after 2:40am. Y u have delivery time on orders i[censored] cant adhere to it. I contacted chat to inform hem about the same and requested refund multiple times for refund of the delivery fee. But it was denied. I requested for escalating it to the supervisor, denied too. They are ignorant and i dont know what customer service mean to them. This is not the first time it happned but this time i thought of doing something about it.

I wanted a refund for a poor quality food and also late delivery. Customer service was rude and unresponsive. They did not refund. I'm taking this to court. Pathetic service. Its been two days now and the response is the same that we can't do anything.. I'm a treat member of zomato and they still don't care. They are just looting your money. Never recommended zomato even to my enemy.. Cheats. Frauds. Loots.. Don't deserve to be in food delivery industry...

I ordered food from zomato and it took an hour for them to atleast respond to this. After an hour i got a message that the food got delivered. And when i contacted zomato, they connected me to the delivery guy and he ws literally shouting and abusing me and he disconnected the call. The reason he told me ws that he asked my building security and he said this address is wrong which is crap, i asked my security about the same and he dont even know abt this.
The same deliver problem i faced for more than 5 times now.
Just a question to zomato: is that how u treat ur customers in such a customer centric world.???
And now ur zomato chat person is not even responding when i asked him to call me.
Atleast give me thw detailsof the delivery guy i wanna file a case against him. This is not at all acceptable
#the only food app you will ever need
Correct but to screw ur day.

I had ordered food from zomato website dated[protected] under their exclusive offer scheme from the restaurant "atithi". Restaurant has accepted the order by 1:45 pm and was supposed to be delivered by zomato at 2:22pm which consisted of vegetarian meals bearing price of 59 rupees and it was assigned to their delivery executive and he went near restaurant as well, i checked on the status upon reaching home at 2:10 pm and it was still in kitchen being prepared and i placed my concern with zomato regarding this and they said he would be delivering in 12-15 minutes. So, i got on with the wait and after seeing as though the food wasn't delivered even upon crossing 2:35pm i reported my concern and out of nowhere pops your food has been delivered rate us.
When i took up the issue... Zomato held me a liar on the issue and took the delivery boy's words for it. They say to consider this as an exception itseems.
I need resolvement on this.

My account [protected] [protected]@ymail.com is blocked by zomato for no reason
I had 40 credits in it
I want my account to be unblocked

They are not even replying to my mails just ignoring. Alo they have not provided any phone numbers
Please me through this
I advise you to penalise them heavily and take strict action as they have suspended my account without informing me

I order food. They have taken order and debited money from my account. Later declined the order said no delivery guys available. Told to send money back i am hungry it's night time. They refused to refund money at that time and refused to send the food also. I told to send me from your end or give me money. I didn't have the money. Chat support services refused. They didn't help at all. I didn't have food on that night. Very poor services can't take care of your customers

Warm greetings to one and all. I just ordered today (30th june 2018) online through zomato using the new50 offer. I selected sai baba restaurant in bangalore and i ordered. When i made payment for it it was telling something went wrong and the order was not placed but apparently money was deducted from my bank. I tried calling u r hotlin customer care numbers but none fail to pick up my call. Pls thereby help me to refund my money of rs. 138.15
To my account as no food was ordered but still u guys deducted money from us.
Pls be honest in what u guys are doing.
I will show my attachment of my bank statement pls take a look as u guys deducted rs.138.15 from my account but food was not ordered. Pls consider it. Hard money going away like this is so painful.
Pls help the zomato team. I am requesting you

We ordered our food from zomato at 10:15pm and the delivery guy called us at 11 pm. Not only did he talk rudely over the phone as we were giving directions, but also clicked delivered from his side. When we contacted customer chat support, they took a long while just to give us our refund back leaving us without food at 11:50 pm. Almost all the outlets are closed now and we are left hungry.
The rude behavior of the delivery guy and the late response from the customer service is greatly disappointing. What good would be refund if we are not able to order again?

If zomato isn't able to handle deliveries at night time, they shouldn't accept any orders. At least we could have gone to the nearby vendor to get something instead of hopefully depending for the food.

I am highly dissatisfied with zomato services. I ordered 2 paneer sabji, 8 butter tandoori and chicken biryani and dum biryani. Order no is [protected].

What i have received is 16 tandoori rotis and 2 box of corn sabji. My team was eagerly waiting for food. They are disappointing with me just because of your work order.

This kind of services will never lead your organization. Tried to upload photos of order but image is larger than 2mb

Regards
Nitu singh

Hello team,

Wrong order has been delivered by sri ayodhya veg today we ordered
Veg special combo but we have been provided with chinese combo.

This is the wrost service provided, can you kindly help us on this.

What for we are paying our hard earned money to get what vendor wishes,
Disgusting customer service.

Need immediate assistance.

Regards,
Roopa.
M:-[protected]

Zomato wants the serve food as per their choice. I placed my first order for gulab jamun and received kheer. When complained on chat, agent just said take item money back denied for any kind of compensation for inconvenience. And self claimed number 1 food order organization do not have the option to escalate issue to senior, great. Worst experience, zero customer service.

When i placed an order today. The food i received was very poorly packed and it was leaking. I called the delivery boy and he agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.
My registered number : [protected]
My contact : [protected]

I'm reachable at :- [protected]

I have ordered my food today wd order no. [protected] from zomato app at 9:28pm and payment deduction done from paytm order delivery time was 10:03 pm but order not delivered on given address by zomato. As per zomato customer care order was delivered to wrong address by delivery boy so amount will refund you. Is this solution for customer? You spoiled some one evening and asking for refund.. Kindly take corrective action otherwise i will post this incident on social media. Twitter, facebook and all.

Regards
Rajan
[protected]
[protected]

On 26th june'18 i placed an order with zomato - order no - [protected]

It was supposed to be delivered in an hours time and post 2 hours i still dont get my order and on the app its shows that my order is delivered. After fighting with the agent on chat support they get to know (Zomato) that my order has not been delivered and the process the return but this is not right after waiting for more than an hour i dont get my order plus the order was a prepaid order. And when you are dealing with food, zomato should understand people wait for their food patiently, pay for it advance and then if we dont get the order at all its not absolutely not right. Their customer service agent aditya has absolutely no empathy towards the customer and this is really not way you run a app.