This is Ritika Jain with email ritika.[protected]@gmail.com. I am a zomato pro plus member. In my office, I tried ordering some food where bill value after all discount was 398 rupees. However, I also checked same on my friend's phone who not even pro member, the amount payable was 319. There was one coupon code (TRYNEW) which was giving him Rs 100 discount, but same was not shown and applied in my zomato ID. We paid 2k per year for proplus member for cost saving and despite we are incurring higher cost even after waiving delivery fees.
This is fraudulent practise by zomato.
Attached photos for your reference showing pro plus price and non pro price.
Zomato customer support has been notified about the posted complaint.
