I have placed an order of 2 nutella banana waffle through Zomato, i made an instruction in the app's "Add Instructions" section stated " please send Nutella separately" and which was Accepted by the restaurant. I was given order without Nutella, tasteless waffles. When I complaint about the restaurant to Zomato, i was told that i was supposed to call the restaurant but there was no information that i need to call the restaurant if i make instructions. If there is call required, the app should say so, or it's should not have instructions writing option. The customer support offered only half of the refund when I couldn't eat the entire food.
Zomato customer support has been notified about the posted complaint.
Zomato id -FE1419426
Mobile number - [protected]
City is -pune Maharashtra
Zone -south zone
Locality - wanowrie kondhwa
its changed but the prblm m now facing my rate card is not showing in my app now
just it showing 10rs pickup and 10rs drop
ntng else
no target pay
no incentive
no ming
i raise many time ticket but no response from that side zomato
plzzz add my rate card or update rate card in my app
i hope it will update soon
thank you
And showing gig details which I don't want
I want old one rate card
Please update old one
i hope it will update soon
thank you