Zomato Complaints & Reviews

My Zomato account has been disabled after having paid Rs 300 for pro-plus services. This issue was escalated to them by mail but they keep on sending the automated messages stating that the issue resolving is still in process and will be attended to. I am unable to order food for the last 4 days. Whenever I try to talk to them they kept on telling us that it will be processed in some days and they kept on extending the processing date. Kindly help me with this.

I have also seen some tweets regarding this on Twitter that after purchasing for pro plus those people's coupon code option has been disabled. Then what is the benefit of subscribing to pro plus? A person who does not have a pro account also gets the same price and I who subscribed for pro plus also get the same price. They were not clear when advertising about the pro plus. They told us we would not get delivery charges when we order but they have disabled the promo code option for the pro plus customers ( they didn't mention this when advertising for pro plus). If they were clear on advertising we wouldn't have subscribed. Help us on this. I felt like I got cheated. I started to feel like Zomato is cheating people allegedly in the name of Pro Plus. We trusted their service and even bought some shares in the secondary market thinking that they would deliver the promises as they mentioned but they are not. So please help a common civilian who got worried about this.

Sir mera Bike Ka ID hai or mujhe Target pay bahut hi kam diya ja raha hai patrol kharcha nikal kar bahut kam payout mil pata hai, Meri aapse vinti hai ki Pls mera Rate card change karne ki kurpa kare.🙏🏼🙏🏼🙏🏼
My ID No. FE1613686

I received bhel instead of sev puri withour prior confirmation before changing my order.
The zomato support team was selling lolipops of coupons 50 and 70 rs to me. Also kunal(zomato team) had the audacity to resolve the complaint without giving me a solution.
This is utter nonsense.

[protected] this is my order I'd item is missing from that order I want my money back

Sir mera Bike Ka ID hai or mujhe Target pay bahut hi kam diya ja raha hai patrol kharcha nikal kar bahut kam payout mil pata hai, Meri aapse vinti hai ki Pls mera Rate card change karne ki kurpa kare.🙏🏼🙏🏼🙏🏼
Thanks

I am unable to raise the ticket for it, with out any notification or warning they have terminated my id.

I ordered under their promotional offer of buy 1 get 1 free. And
when ordering the app showed me the price of 2 for 2 so I
went back and removed one thinking I can choose only one
pizza.. took me 20 mins to find an executive from Zomato to
help me.. by which time the order was already out for
delivery... I was told I was at fault and that I should test the
system again... with over a decade of actively using Zomato.…
it came to me as a surprise…. however I went ahead to test the
system again. and guess what. the coupon code thing
doesn't work at all.. I'm surprised how the restaurant hasn't
figured this out or are the in on it since it gives them traction
at full payments

Sir mujhse dubara onboarding fee le li or id bhi chalu nahi kari pls mere paise return karo nahi to me court me complaint karunga

Hello sir
My zomato id-FE1735849
Ph no-[protected]
My id verification is pending. Please sir verify my id. I want to work. I have pay rs.1280 onboarding fees. Please sir start my ac.

Sir[protected] Se[protected] tak ke pay-out me Mujhe target pay order pay surge pay milahai 11am Se 3pm per order pe +sergpay RS 25 3pm Se 6pm RS 20 6:59pm uske bad 7pm Se 10pm tak RS 30 milahai + usme target pay ad hoke hapteka payout bana hai[protected] sab kuch so kar raha tha[protected] ko surgepe hataya gaya hai lekin byke wale I'd par +sergepay+targetpay sabmilraha bike id per mil raha hai 35rs cycle id ko 15 hi mil raha hai hai sir...

Hi,

This is second time I am writing to raise a complaint against my zaggle promo code not working. It's been a month but I have not heard from the Zomato team. I confirmed from the zaggle team and they confirmed the promo code to be valid and working fine. They asked me to reach out to zomato team, but doing that is not helping me out.

Hitesh
[protected]
[protected]@gmail.com

Hi...
I ordered chicken fried noodles, chicken roll, chicken tikka role... After few minutes I cancelled my order ... But before that I paid by GPay... But they charged full amount for cancellation fees... This is ridiculous... I didn't get food and my money back... Before cancelling ... They didn't mention about this fee... ...

Mai 31- 6 feb tak Zomato bike delivery me kam kiya hu but mujhe mera weekly payout abhi tak nhi mila hai mai us week me 3464 rs ka kam kiya tha aur mujhe cash 2515 rs mile the delivery ke time uske bad bacha hua ammount abhi tak mujhe nhi mila hai mai har bar Zomato ke helpline me complaint karta hu but mujhe bola jata hai Monday tak resolve ho jayga but kuch hota nhi hai ...team leader se v maine help mangi but wo kuch response nhi karte hai wo kisi v tarh ki help nhi karte hai

My i.d is suspended dear Zomato team meri i.d ko no mask me suspend Kiya hua hai pleas meri i.d ko activet kariye me Zomato me kaam krna chahata hu 1 Saal se meri i.d ko band Kar rkha hai my FE i.d 585662 my mobail no [protected] city chittorgarh steat rajesthan

Ordered through zomato app on February 14, 2022 at around 9 pm in madhapur, Hyderabad. Paid via phonepe. First time the transaction was shown successful in phonepe, money (140.50.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato app....

I ordered 2 quick lunch and 2 limited meals for Rs.587/- through net banking. Amount was debited but in the order it is displayed Payment incomplete. Then i chose other mode COD and the order was placed. I request you to kindly refund my R.s587/- which was debited.

Hello,
I have completed all the process of Zomato. I am getting an Error of BGV Failed from 2nd Feb. Also I raised a Ticket for the same and got a repsonse that my issue will be resolved in 7 Working Days. It have been 10 days now but still no Updates. Apart from that I have Recieved the delivery items from zomato already and even the status for the delivery is not showing in the app.
PLease activate my ID so that I can start using and start the work with zomato

I ordered a food by zomato and i paid online but my food doesn't deliver to me and my money also not refund by the zomato

Hi team, This is Mohan Yadav. I am working with your Company last 6 month. But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Name: Mohan Yadav
ID: FE1547352
LOCATION: Vaishali nagar City:Jaipur Regards, Mohan Yadav

Hi, I am not able to setup my credit card. It’s a visa card but not from Indian banks. Earlier I used to order with same credit card and it’s no longer working. I ordered few items for my Mum’s birthday and when I went to pay, the app gave me an error payment cannot be processed. I can use my card all over the world but I have no idea why you guys are unnecessarily blocking overseas cards. Can someone please advise why this was happening and how can we resolve this issue.