Zoomcar Complaints & Reviews

Hi team,

I am raising the complaint on behalf of my partner. we have booked Zoomcar JPSNIOX6X, the trip is scheduled on 30th but the verification is still pending. It is such a pathetic and anxious situation.

Please get the verification done ASAP

I am writing to express my deep disappointment and frustration regarding the prolonged delay in the verification of my Zoomcar profile, which is jeopardizing my ability to make an upcoming booking.

I submitted all the required documents promptly. However, despite patiently waiting for an extended period, my profile remains in a pending verification state. This has caused me significant inconvenience and concern, especially since I have a critical booking scheduled for 29th September that relies on the timely completion of my profile verification.

It’s been a month. My husband’s Zoomcar profile is still not verified. I have paid for our upcoming trip already. Why such a long delay?

Hi, on 23rd sep 2023 I had booked a car in zoom car android application. I had paid amount of Rs.5029 by using my upi (phonepe). After booking I had started to the car location almost 20 km from my place but there is no car available there I had tried to contact zoom car customer care almost 200 times but every time call was disconnected automatically after the ivr voice. Finally I didn't get the car my and entire plan was collapsed. I was very disappointed by this. My booking was canceled after facing much struggle. Even after 2 days I didn't received my refund amount. 1st of all they didn't provided me service and in addition to that they kept my money with them as granted. I tried to contact their customer care number but they are not providing voice support all ways their ivr asks me to use ther chat support. I even tried their chat support n number of times but they are sending me only ticket id numbers which are generated by their system. After so much struggle I got an email from their support team, stating that they had initiated my refund through cashfree and I can claim my amount by submitting my details. I felt little happy by seeing that mail. I had checked my inbox and span but I haven't received any mail either from zoom car nor from cashfree. The same this I informed to that person by sending a reply mail I received from him. But he never replied to my emails I had sent him 5 emails requesting to respond and resolve my issue. Today is 25th September 2023 but still now I didn't received any response from them nor my refund amount. I became really helpless and they cheated me brutally.

My zoom car booking id: JPSNIOYOF

I have booked a zoomcar on 20th Sept and it is cancelled by the owner, I still didnt got any response regarding it, i need refund of my money

Booked a car on zoom car for 2 day I go at the location of that car on that location I didn't get any car and I couldn't connect to the car host I tried a lot to call him but I didn't connect, I also try to call customer care that is also not connecting that time so I have to cancel that trip but I didn't get my refund back the number of car is Kl08bk2088
Host of the car is a fraud there is no car when I go there also didn't get his number I tried a lot to call him but didn't get connected so please please refund my money sir

Dear Zoom team,

After many complaints i had to comment here the worst customer service team logged 3 complaints but no resolution till now. I have been charged 1037rs extra even after paying all the charges before booking the car. And there was no mention about this extra charge for what it has been levied.
Even after many complaints there is no solution from zoom team. Also i have received the car lately booked for 9pm but received at 10pm with no extra hours given. So please resolve my issue asap.

Booking date : 9pm 20th Sept 2023
End date : 10pm 21st Sept 2023

This is regarding booking on
Zoomcar with id JPSNIJ8GW on[protected] for the sameday
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care regarding cancellation and refund but there was no use. And they charged extra 1000/- for cancellation. Hence kindly look into the matter and refund the amount

I booked a Zoomcar with id JPSNIJ8GW on 14th sep 2023 for the same day
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care but couldn't connect, they have also charged extra 1000/- for cancellation and Zoomcar address in Bangalore they provided is also not correct address
Kindly refund the amount

I have submitted by driving license and aadhar card photos on zoom car app for profile verification and it has been 4 weeks now but they are not responding to that at all. I raised 2 tickets for this ( 1483690 and 1486395 ) but no response on that.
Asking on twitter also they did not reply.
I have a trip booked and paid the money but they are not responding. please help

I am trying to make a booking and I am getting a pop up stating my account has been blacklisted.

Registered Number - [protected]

I booked rental car from zoomcar app. When I reached location where car was parked, car was missing I waited almost an hour around 2 PM. When I was not able to find car I raised complaint in zoomcar app informing that I was not able to find car and trip was not started I also tried calling owner of car multiple times calls went unanswered. 7PM I received message from Zoomcar to leave car at the location then I came to know that someone has started trip of which I have no knowledge. Currently app is imposing fine on me because as per them I have not returned the car whereas I don't have any car with me at all and I never had possession of car. I tried contacting zoomcar multiple times through call, chatbot (in APP) and email, nither zoomcar has responded nor Owner of car. I have not received any refund instead company is imposing fine on me.

I booked a car from Zoomcar from Friday 7 April 2023. I uploaded the start fuel and odometer reading (about 5% fuel) directly on zoomcar's app (which I cannot access now) and the end fuel reading, which was 100% (their app mentioned tank had to be full when returning the car so I filled it, trusting zoomcar to provide the refund). The start fuel level as reported by the host is 10%, close to what I reported. But now Zoomcar has refused to provide a refund for the excess fuel. When claiming the refund, zoomcar refused to acknowledge the start meter readings and refused to provide refund for fuel, which is atleast 90% of the tank (if you go by the host's initial report). I directly uploaded the odometer's photo to their platform and there's no way for me to access it now and they will not acknowledge it. On top of that, they do not even acknowledge the host's reported initial fuel reading of 10%, which means I should get 90% of the fuel back, worth about 3000 rupees. They are deliberately refusing to believe both me and the host's reported starting fuel reading despite providing all the evidence. They even refuse to send me the original photo that I uploaded to their app, which will prove the initial fuel reading and reveal their lie. This is how they misuse their customer's trust and cheat them out of their hard earned money. 3000 is a big amount for me, please help me get my money back.

As my booking canclled and message recived for refund of rs
7277-00 with in 5to 7 days but till date not get my refund .Pease refund above amout against bookind id no. Jpsnc4tzv as early as possible . Thanks

Respected sir/madam, I have been kept two accounts at zoomcar one was [protected]@gmail.com [protected] this account kyc profile not verified, , , but previous I have done one booking on that but suddenly profile again didn't verified showing on the top so I try to delete or profile update not working and contacted zoomcar customer care no use so I created another number [protected] [protected]@gmail.com and profile also verified...

Not able to book the vehicle total nonsense

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund.

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first on this app previous number which I was opened account number has been changed and I try to delete the additional account but they didn't delete account simply they have been cancelled my booking and blacklisted so please solve this problem.and not proper response from zoomcar please take action

Have uploaded my dl and id multiple times still it is getting rejected.
Kindly help in approving it since i have an active booking on friday.