Zoomcar Complaints & Reviews

I am a user of zoomcar and I don't know why I am suddenly blacklisted buy the app. I have been trying to contact to the customer care but nothing works all emails say that either they are not monitored or they are no longer in use. I tried calling but even that says go to app and try from their but in app there is no option to give custom query since my query is not listed in the given options.

Profile not verified since 2 days, payment deducted from the account and I'm not able to take the car with the app since my profile os verified . Now they are not showing any option to refund the amount .Kindly do the needful to refund the amount. ORDER ID:JPNIKU2P
Vishnu.H

I was not able to unlock the car as it was telling profile verification is in progress but my trip has been started and the amount has been taken at initial stages of booking.And they have mentioned clearly profile verification would be updated before my ride starts so I waited till my booking date.Now I haven't taken the car and amount has been redeemed.Ajd there is no customer assistance and chat bot also stopped responding after few messages.Very much disappointed with the service they have provided
I haven't started the trip or unlocked the car so I want refund to the money i paid

Booked car, when i have reached to car location and trying to unlock the car so its saying account is not verified please I'm at my car location kindly resolve ASAP

DL and UID has not been verified by ZOOMCAR . It's past my ride pick up time and have no communication with Zoomcar . I am standing here near the ride and not been able to pick up . I want a full refund as they have failed to provide the service against pre- payment . Verification was ZOOMCAR 's part and has no involvement of customer. I want the full amount refunded or else this is going forward as Mental Harrasment case .
Booking id - JPSNIKYZ4

Hi team, I have booked a car for 3 days and submit the profile verification but still it is in pending state and i am not able to unlock the car because my profile is not verified yet. What should i do now?
My registered no: [protected]

Dear zoomcar i have been blacklisted long time ago. I need to book a car for urgent basis tofay. Please de-blacklist me ASAP.
My Name: Nikhil D.
Number [protected]

With only 12hrs left for my booking to start. I request zoomcar to verify my profile ASAP. I dont want any last minute hassle just because of your incompetence. I uploaded the documents 2 days ago but they are still not verified. Please do it ASAP. My booking id is- JPSNIKZQP. I have also written an email to you.

I have booked a car for tomorrow. My profile verification is still not done, requested three days back. There is no customer support, raised three tickets from chatbot still no response.

I don't have anyone's contact, even the car host's contact is also not given.

How do I connect go them? Is this a genuine company, I have already paid for complete booking.

On the 23rd of September, I made a booking for a Kwid with the Booking ID: JPSNIOD9K. As I attempted to contact the host through Zoomcar's application, Mr. Ajay Bhosale informed me that he couldn't provide the car due to mechanical issues that prevented it from starting. He also mentioned that he had already notified Zoomcar about this issue earlier that morning.

Given the circumstances, I inquired whether the host could cancel the ride from his end, fully aware of your cancellation policy, as this wasn't my first booking. However, in an attempt to salvage my plans, I opted to revise my booking for a different car. To my surprise, I received a message stating that I needed to pay a ₹5000 deposit to proceed with the new booking. This abrupt demand for a deposit was both unexpected and unacceptable, as customers should be informed of such requirements prior to revising their booking.

My concern lies in the fact that if a car is unavailable or experiencing mechanical issues, it should not be listed as available on the Zoomcar application. Furthermore, I had already paid ₹1898 for the initial booking, and following my cancellation, I was asked to pay an additional ₹180, which I find unjustified.

I am greatly disappointed by this experience and feel compelled to escalate this matter to a manager. If this issue is not addressed promptly, I may have no choice but to seek assistance from the consumer court. I kindly request your immediate attention to this matter and request assistance with processing a refund.

Sincerely,
Ashwin Gaikwad

Hi Team,

I am an existing zoomcar customer and still it has asked me to verify the documents again to continue booking. Now it is more than a week and my profile is yet to be verified after uploading documents. I need an urgent booking, can you please help me.
Email: [protected]@gmail.com

Regards,
Biswanath

Dear sir/madam,

I have booked Zoomcar with Booking reference number: JPSNIOEHC for[protected]:00 AM to IST[protected]:00 PM IST.
As assisted in app I have upload all my supportive documents and still my profile is not verified.
Kindly, let me know when my profile will be updated.

Requesting you to resolve the issue as soon as possible.
I need my profile to be verified, so that the car which I have booked will be available as I want to attend important function

Regards,

Zoom Guest

Hi team,

I am raising the complaint on behalf of my partner. we have booked Zoomcar JPSNIOX6X, the trip is scheduled on 30th but the verification is still pending. It is such a pathetic and anxious situation.

Please get the verification done ASAP

I am writing to express my deep disappointment and frustration regarding the prolonged delay in the verification of my Zoomcar profile, which is jeopardizing my ability to make an upcoming booking.

I submitted all the required documents promptly. However, despite patiently waiting for an extended period, my profile remains in a pending verification state. This has caused me significant inconvenience and concern, especially since I have a critical booking scheduled for 29th September that relies on the timely completion of my profile verification.

It’s been a month. My husband’s Zoomcar profile is still not verified. I have paid for our upcoming trip already. Why such a long delay?

Hi, on 23rd sep 2023 I had booked a car in zoom car android application. I had paid amount of Rs.5029 by using my upi (phonepe). After booking I had started to the car location almost 20 km from my place but there is no car available there I had tried to contact zoom car customer care almost 200 times but every time call was disconnected automatically after the ivr voice. Finally I didn't get the car my and entire plan was collapsed. I was very disappointed by this. My booking was canceled after facing much struggle. Even after 2 days I didn't received my refund amount. 1st of all they didn't provided me service and in addition to that they kept my money with them as granted. I tried to contact their customer care number but they are not providing voice support all ways their ivr asks me to use ther chat support. I even tried their chat support n number of times but they are sending me only ticket id numbers which are generated by their system. After so much struggle I got an email from their support team, stating that they had initiated my refund through cashfree and I can claim my amount by submitting my details. I felt little happy by seeing that mail. I had checked my inbox and span but I haven't received any mail either from zoom car nor from cashfree. The same this I informed to that person by sending a reply mail I received from him. But he never replied to my emails I had sent him 5 emails requesting to respond and resolve my issue. Today is 25th September 2023 but still now I didn't received any response from them nor my refund amount. I became really helpless and they cheated me brutally.

My zoom car booking id: JPSNIOYOF

I have booked a zoomcar on 20th Sept and it is cancelled by the owner, I still didnt got any response regarding it, i need refund of my money

Booked a car on zoom car for 2 day I go at the location of that car on that location I didn't get any car and I couldn't connect to the car host I tried a lot to call him but I didn't connect, I also try to call customer care that is also not connecting that time so I have to cancel that trip but I didn't get my refund back the number of car is Kl08bk2088
Host of the car is a fraud there is no car when I go there also didn't get his number I tried a lot to call him but didn't get connected so please please refund my money sir

Dear Zoom team,

After many complaints i had to comment here the worst customer service team logged 3 complaints but no resolution till now. I have been charged 1037rs extra even after paying all the charges before booking the car. And there was no mention about this extra charge for what it has been levied.
Even after many complaints there is no solution from zoom team. Also i have received the car lately booked for 9pm but received at 10pm with no extra hours given. So please resolve my issue asap.

Booking date : 9pm 20th Sept 2023
End date : 10pm 21st Sept 2023

This is regarding booking on
Zoomcar with id JPSNIJ8GW on[protected] for the sameday
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care regarding cancellation and refund but there was no use. And they charged extra 1000/- for cancellation. Hence kindly look into the matter and refund the amount