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Updated: Mar 23, 2026
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Zoomcar reviews & complaints page 6

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R
ranjithcs
Feb 12, 2024
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Profile verification could not be completed in zoom car app

I have booked a car for 29th February 2024 and 1st March 2024 through zoom car app. The app requires completion of profile verification for unlocking the car for the said date. As part of the profile verification, the app requires us to upload a selfie. I have been trying to upload a selfie and due to some technical error in the app the selfie could not be uploaded. I raised a complaint on the chat section of the app, but I have only received...
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Vamshi chinna
from Hyderabad, Telangana
Feb 12, 2024
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I have booked car on 10th Feb 2024, On 11th Feb 2024 I went to the location to pickup the car and the owner started the procedure in his side and next I have to check in the car in the mobile app and it's showing error and it didn't get unlocked so owner denied to give the car as he said it will not start the car until it get unlocked in the mobile app. Owner also tried in possible ways to unlock but it is not done. So he said don't worry if you can't unlocking the car they won't charge anything, we tried for few minutes and we left back. Now the zoomcar didn't refund the money and I can't even connect customer care, owner is denied to give his personal number and through app I can't call to any person.. So please take my complaint and I am requesting to refund my amount after proper checking with owner and the issues.
Zoomcar customer support has been notified about the posted complaint.
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    R
    rishabhagnihotri1999
    Feb 12, 2024
    Feb 12, 2024
    This thread was updated on Feb 12, 2024
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    Profile is not verified yet. On uploading selfie for kyc the app crashes and i have raised multiple tickets on the app aswell still no response/ resolution
    Zoomcar customer support has been notified about the posted complaint.
    Feb 12, 2024
    Updated by rishabhagnihotri1999     [URGENT] sitting in ride car please verify ASAP
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      H
      homsh70
      from Bengaluru, Karnataka
      Feb 11, 2024
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      Address: Bangalore

      My profile verification is pending from more than a week. I am able to upload licence. I tried to reach all means to zoom at but no one respond to tej email. They do not have customer care number. Very bad customer service. How can I do the verification . Booking ID JPSNIDXQK
      Zoomcar customer support has been notified about the posted complaint.
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        Harshraj369
        from Gurgaon Rural, Haryana
        Feb 11, 2024
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        Address: H no 1139/31 laxman vihar gurgaon haryana

        Dear team please check payment not received after booking
        Zoomcar customer support has been notified about the posted complaint.
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          Y
          Yasar555
          from Mumbai, Maharashtra
          Feb 10, 2024
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          Address: MUMBAI
          Website: ZOOMCAR.COM

          I made booking for 10 Feb to 26 Feb 2024 Ertiga Car #MH.02.EZ.8954
          Paid full amount 28, 080 INR
          but APP SHOWS VERIFICATION FAILED.

          TRIED SEVERAL CALLS TO CUSTOMER CARE & HOST FOR ASSISTANCE BUT NO PROPER RESPONSE.
          I NEITHER RECEIVE MY CAR NOR MY REFUND.

          Also Raised many tickets #1581178 & #1581161 number emails to zoom car customer help desk n other related emails but no revert reply received.

          NEED QUICK ASSISTANCE FOR PROFILE VERIFICATION
          PLEASE CONTACT [protected]
          Email: [protected]@gmail.com
          Zoomcar customer support has been notified about the posted complaint.
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            V
            vineet5428
            from Ghaziabad, Uttar Pradesh
            Feb 8, 2024
            May 19, 2024
            This thread was updated on May 19, 2024
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            Address: Banglore

            I am trying to attach my car in zoomcar host app from last 10 days but there is no response it's showing continuous we have received your request will get back soon.
            Request date- 29 Jan 2024
            Person Name- Vineet Singh
            Person email id- [protected]@gmail.com
            Phone number - [protected]
            Car Name- Nisan Magnite 2021
            Car Number- UP25DC4847
            Zoomcar customer support has been notified about the posted complaint.
            Feb 14, 2024
            Updated by vineet5428             Please resolve the issue
            View replies
            Dont attach bro service is very poor
            Reply
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              P
              Poorniman
              Feb 3, 2024
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              Address: Hoodi branch pattandur

              Hi, I put one car November month. My Monthly payment will start in January month. But now too I cant receive any Payment, i cant receive any one rupees always.

              HoodI branch Zoomcar office. Google map located from pattandur Agrahara. But, any Zoomcar office Can't There. MD name is, Bujili Gangadhar.

              Please reply anybody, i have lot of problem's.

              I will Share all details.

              Please help me. Friends.

              I most trust in Zoomcar. Bt, Zoomcar Cheated to People's.
              Zoomcar customer support has been notified about the posted complaint.
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                A
                adityasng
                from Pune, Maharashtra
                Feb 2, 2024
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                Address: Pune, Maharashtra

                I reached at the location on time it’s been an hour but I’m still not able to start the trip /not able to unlock the car through the app
                Zoomcar customer support has been notified about the posted complaint.
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                  K
                  karthick.07
                  from Chennai, Tamil Nadu
                  Feb 1, 2024
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                  Address: No;1 first main street krishnapuram

                  As i booked car at zoomcars app by using my debit card and the payment was successful by paymentgateway but in the app its shows like payment is awaited wait for 30 mins and after few mins i checked its suddenly refreshed...and goes no bookings available...after i tried ti reach customer care there is an no way to reach customer care because every numbers of zoomcars are not reachable ...and themain thing is there is an no way to contact them...please help me out from this and get my money back and ihave revalent screenshots of booking
                  Zoomcar customer support has been notified about the posted complaint.
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                    V
                    Vikas R Bhat
                    Jan 30, 2024
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                    Request for refund

                    Hello,

                    I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

                    Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived...
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                    V
                    Vikas R Bhat
                    Jan 30, 2024
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                    Request regarding refund

                    Hello,

                    I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

                    Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver...
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                    R
                    Riju Issac
                    from Bengaluru, Karnataka
                    Jan 30, 2024
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                    Hi Team,

                    We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
                    The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either.
                    Car costed us 7614, we were supposed to start at 7 but due to this mishap we had also lost time and 2 cab fares too.

                    Thanks and regards,
                    Riju Issac
                    Zoomcar customer support has been notified about the posted complaint.
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                      R
                      Riju Issac
                      from Bengaluru, Karnataka
                      Jan 30, 2024
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                      Hi Team,

                      We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
                      The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either. The amount for rental is 7614.
                      We were to start our journey by 7 and due to this car issue we had to travel back and only could start by 12, loosing us time and 2 cab fares.

                      Thanks and regards,
                      Riju Issac
                      Zoomcar customer support has been notified about the posted complaint.
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                        Harshraj369
                        from Gurgaon Rural, Haryana
                        Jan 26, 2024
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                        Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                        Not received booking amount after booking please check this status
                        Zoomcar customer support has been notified about the posted complaint.
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                          M
                          meenakshi71
                          from Hyderabad, Telangana
                          Jan 25, 2024
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                          I am a zoomcar app user as a host and served more than 15 bookings since last year. Lot of times, Zoomcar failed to stay on the promise. In the policy documents, they mentioned their emailid, phone number would work 24 hours for support but in reality we are getting swithed off notification through phone or get auto email stating no longer available. My car was taken by customer stating his app is not working on 25 Jan 2024 an still the issue is not resolved. Still no response. In my last booking, the customer have made 2 challans and did not pay the amount. When I tried to call customer car of Zoom car, no response. Similarly, their chat option is not working and causing issues alot. I need your support to take action on this company and on my issue immediately
                          Zoomcar customer support has been notified about the posted complaint.
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                            Harshraj369
                            from Gurgaon Rural, Haryana
                            Jan 22, 2024
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                            Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                            Booking khatam hone ke baad bhi meri car vapis nahi ayi
                            Zoomcar customer support has been notified about the posted complaint.
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                              Harshraj369
                              from Gurgaon Rural, Haryana
                              Jan 22, 2024
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                              Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                              Booking khatam hone ke bad bhi abhi tak car return nahi ki abhi tak
                              Zoomcar customer support has been notified about the posted complaint.
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                                Harshraj369
                                from Gurgaon Rural, Haryana
                                Jan 21, 2024
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                                Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                                Customer ne time meri gadi return nahi ki hai
                                Zoomcar customer support has been notified about the posted complaint.
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                                  N
                                  NJacky
                                  Jan 20, 2024
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                                  Urgent: Request for Refund due to Medical Emergency

                                  Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

                                  Dear Zoomcar Support Team,

                                  I trust this message finds you in good health. My name is Nishant Singh, and I am reaching out to bring to your attention a concerning experience I recently encountered during a car booking through your platform.

                                  On January 20, 2024, I reserved a Maruti Swift MT petrol with the registration number MH12VV1795 via the Zoomcar app. The booking, made under the email address [protected]@gmail.com,...
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