Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2274
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
877
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410

Customer satisfaction rating
82%
Complaints
2274
Pending
128
Resolved
1817
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — irresponsible management of zoomcar

 Rajat0123 on Jun 13, 2019
ID:JPS6BE54W

The car location is shown as Sireesh auto-marathalli for pickup. But when I reached the location to pick up there at 11:00 AM there is no zoomcar office and no zoomcar, it has been shifted to Sakra Hospital-bellandur.

I called up the customer care executive and she gave me the latitude and longitude of the car location which was around 6 kms away from the expected location. I reached the location and nothing was there.

At 1 I got a call from [protected] telling the location to be bellandur for pick up whereas in the app it still shows Sireesh...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — erroneously charged 4000 for damage

 bondiliajaysingh on Jun 13, 2019
Hi,

I have made a booking for the car on 8/6/2019 (Hundai i20 elite) TS07UC9460 with id :JPS6BASNV,

At the time of pickup the car condition was too untidy and u gave the car which was having so many troubles, even though the condition was not good u people claimed me RS 4, 000 as Vehicle damage fee which even i dont know for what purpose they might have claim,
But i want my money back as soon as possible or else i will Sui for this issue, even though the car was so rough to use i continued that because i was able not able to get any response from the customer...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — no response from company

 kri2016 on Jun 12, 2019
Dear sir/madam,
this side kunal bhatia booked a subscription for three years through zoom car app one week before the amount was deducted i.E. Rs 13958/-same time all the documents were verified and several times i called up on customer care numbers no response was given more then ten times sent mail. Still there is no reply .
Thanking you
regards kunal bhatia

cont. No. [protected]...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — refund not received for car rental

 Dheeraj Shakya on Jun 12, 2019
I made a booking on 24 may 2019 and it's over 18 days I didn't get any refund from this company I have to take 5100rs as a refund for my booking id JPS6BYFN8. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — removal of driving licence

 rushalika datrak on Jun 12, 2019
This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — pressing invalid damages fee [Resolved]

 Dishank117 on Jun 11, 2019
Zoomcar is pressing invalid damage fees against me which is full of lies. I had submitted them tha car without a single scratch inflicted during trip and I have uploaded images on their app to prove the same still they are asking about 4000 Rs as damage fees. At start of my trip I had already informed them about poor hygiene of car as well as non functioning of Horn. At start of trip when registered complaint they told me to repair by my own and would reimburse me as if it's not their duty to maintain the car....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unfair business practice [Resolved]

 vickram111 on Jun 11, 2019
Hello,

I booked for a self drive car from one of their depot through their app, since that was the only way to go about. On booking and paying for the car, I was asked to pick the car from a location which was around 8 kms away, in spite of multiple cars being available at the Zoom car depot. Nonetheless I reached the location with great difficulty and collected the car.

I booked the car from 1pm to next day 4pm. However due to unavoidable circumstances I had to extend the car usage and same was communicated to the Contact center staff of Zoom Car. They also confirmed...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — wrongful levy of damages of rs. 10,000

 Sebastian Fernandez on Jun 10, 2019
Dear Sir/ Madam,

Am writing this complaint on this forum since there is no medium for communication onthid matter. Mails are being sent from email IDs not having incoming receipt facility.

This is in continuation to your email demanding a payment of Rs. 10, 000.00 outstanding against Booking JPS6B1GFI, which was for a clutch issue pointed out at the time of drop of the vehicle. We had informed your executive that the pick up was bad from the start due to which we weren't able to utilise the car for what it was booked for doing around 1250 kms but instead used 660...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — removal of refundable deposit for the booking

 arunak23 on Jun 10, 2019
I have registered a complaint on not receiving the refundable deposit amount from Zoomcar. Till now I have not received any refund in the bank account I have used for booking. So I don't like to pay any extra refundable amount while booking, Since I have not received the refundable amount for my first booking. So kindly consider this and remove the refundable deposit for the next booking. I'm in fond of booking Zoomcar... Please do consider....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund related: erroneously charged 4000/- as damage fees [Resolved]

 Suresh Itek on Jun 10, 2019
Booking Number: JPS6BDVB., (i20).

I picked up the car& dropped it back in good condition, but am charged 4, 000/- as damage charges, I have complained to your customer support executives by voice call and also by mail, still not yet rectified my issue.

Not even am getting the status of my complaint,
Kindly rectify the erroneous damages on my account. It will make us to continue relationship with Zoomcar service.

Regards,
SURESH K,
[protected]....
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — charged falsely

 Azeem26750 on Jun 10, 2019
Hi,
Firstly not at all satisfied with your company I booked a swift automatic but I got Tata nexon manual and the area which I was sent to was totally absurd and people started misbehaving as soon as I reached there. Secondly the car was returned in same clean condition as before. Thirdly I have not over speeded the vehicle to be exact I didn't even touch 100/km and I got scammed this is not how you treat your customers either fix your sensors or don't scam your customers. I've seen very bad reviews after coming back and checking about your company on Google. Hoping to see a positive reply...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — provided a break down car(battery down)

 Girush on Jun 9, 2019
I booked a car(Mahindra KUV100 KA51AA2259) June 5 2019 in zoom car and once I reached the pick up location I got to know that the car wont be able to start as battery was drained.

This really spoiler my day and I started dialing zoomcar customer car number many times and once I select the option "press six for any other complaints related to your booking" the call was automatically rejecting.

Once I realized that I am not going to get any support from them, I asked some local people to help me to start the car by pushing it.

The car got started and...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — irrelevant charges [Resolved]

 Nfs_nafees on Jun 9, 2019
I have not put a scratch on the car and zoomcar has put up charges worth 6000 for damaging the car... I am using zoomcar from 2015, always there were some or the other extra charges but those were in minute so I always ignored but this is an allegation that I have damaged the car... I have asked for proof of damage, I have offered to visit site and review vehicle on the very next day the charges were raised, I have even asked them to send me snapshots of the vehicle where I have damaged but no response from the team, they only said once they will check and get back... Not revert and no number is...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — invalid damage charge and fuel bill not reimbursed

 Humans hi agarwal on Jun 9, 2019
On completing trip at 10.30AM on 13 may19 we have handover the vehicle to the zoom car office Jaipur.till then there was no damage report.
On evening 7 pm zoom car has charged rs 4000 as damage charge.
We have submitted three bills of rs 3500 during trip as fuel refill but zoom car not reimbursed the total amount.
I have spoke zoom car executive many times but no satisfactory reply.
I have write down so many mail attaching photograph of vehicle which are taken at the trip end I.e on 13 may....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — invalid damage costs [Resolved]

 abhinav.sayan on Jun 8, 2019
On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the hand break, the car was rolling down even when the hand break was applied. For the rest of the trip we parked the car in gear.

On coming back...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — regarding worst management during my booking

 Krishna Teja thati on Jun 8, 2019
I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one car available that too at a different pickup point in Andheri East near airport. I said it's okay confirm that car. I have reached that place at 10 AM. The person...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — incorrect payment charged [Resolved]

 Shreyas02 on Jun 8, 2019
We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter....
Complaint comments  Read comments Complaint category Unauthorized charges

Zoom Car — false billing

 Purugowda on Jun 7, 2019
Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents, spares and fuel percentage. Everything was fine and he shared the OTP to us.
The app also showed that the booking is completed and a refund of Rs.4700 is...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not processed [Resolved]

 yaswanth adduri on Jun 6, 2019
Am Bhaskar k . I went on ride with zoomcar on 13th of may, 2019 .Till now neither am refunded my advance nor the fuel fee. What exactly are u planning on to do with my money.JPS6BWZ80 is the id. This is how you treat ur customers. I need a immediate response Nd my money back. We can't even contact ur customer service executive thanks to ur voice machine....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — booking id jps6bpw99 incorrect amount charged [Resolved]

 Chirag G Modi on Jun 5, 2019
This is in reference to the bill amount charged to me for the booking id JPS6BPW99. I am not liable to pay the charges for Inconvenience fee and Rule violation fee. I had already communicated to the Zoomcar customer care on 27th May 8.00 PM that I wouldn't be able to drop the car at the provided drop off point as the location was not getting detected correctly on google maps. I being a tourist in Hyderabad city, it was difficult for me to drop the car at a location which is remote and not easily identifiable, Also, I had time constraints as I had to urgently catch train back home at 8.40 PM. It...
Complaint comments  Read comments Complaint category Car Rental

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