Zoomcar Complaints & Reviews

Address: Bangalore

Hi,
I have been a customer of zoomcar for years and this is the first time I'm so disappointed with it. I'm landing in Bangalore tomorrow evening and made a booking on the site as I am not able to login on the app. While I put my number for otp... It goes round and round for hours. I made the booking on the website and I did neither get a sms nor an email with the booking confirmation while my amount has been debited and the website shows my trips. The ID is JPSNIA0G8. Since I am unable to log into the app, and all your emails and phones don't work. PLEASE TELL ME WHAT SHOULD I DO???
I appreciate it if you can look into this and help me out.
Best Regards,
Rohit Kakde
rohith.[protected]@gmail.com

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I have booked a car for 29th February 2024 and 1st March 2024 through zoom car app. The app requires completion of profile verification for unlocking the car for the said date. As part of the profile verification, the app requires us to upload a selfie. I have been trying to upload a selfie and due to some technical error in the app the selfie could not be uploaded. I raised a complaint on the chat section of the app, but I have only received...

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I have booked car on 10th Feb 2024, On 11th Feb 2024 I went to the location to pickup the car and the owner started the procedure in his side and next I have to check in the car in the mobile app and it's showing error and it didn't get unlocked so owner denied to give the car as he said it will not start the car until it get unlocked in the mobile app. Owner also tried in possible ways to unlock but it is not done. So he said don't worry if you can't unlocking the car they won't charge anything, we tried for few minutes and we left back. Now the zoomcar didn't refund the money and I can't even connect customer care, owner is denied to give his personal number and through app I can't call to any person.. So please take my complaint and I am requesting to refund my amount after proper checking with owner and the issues.

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Profile is not verified yet. On uploading selfie for kyc the app crashes and i have raised multiple tickets on the app aswell still no response/ resolution

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Feb 12, 2024

Updated by rishabhagnihotri1999 [URGENT] sitting in ride car please verify ASAP

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Address: Bangalore

My profile verification is pending from more than a week. I am able to upload licence. I tried to reach all means to zoom at but no one respond to tej email. They do not have customer care number. Very bad customer service. How can I do the verification . Booking ID JPSNIDXQK

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Address: H no 1139/31 laxman vihar gurgaon haryana

Dear team please check payment not received after booking

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Address: MUMBAI

Website: ZOOMCAR.COM

I made booking for 10 Feb to 26 Feb 2024 Ertiga Car #MH.02.EZ.8954
Paid full amount 28, 080 INR
but APP SHOWS VERIFICATION FAILED.

TRIED SEVERAL CALLS TO CUSTOMER CARE & HOST FOR ASSISTANCE BUT NO PROPER RESPONSE.
I NEITHER RECEIVE MY CAR NOR MY REFUND.

Also Raised many tickets #1581178 & #1581161 number emails to zoom car customer help desk n other related emails but no revert reply received.

NEED QUICK ASSISTANCE FOR PROFILE VERIFICATION
PLEASE CONTACT [protected]
Email: [protected]@gmail.com

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Address: Banglore

I am trying to attach my car in zoomcar host app from last 10 days but there is no response it's showing continuous we have received your request will get back soon.
Request date- 29 Jan 2024
Person Name- Vineet Singh
Person email id- [protected]@gmail.com
Phone number - [protected]
Car Name- Nisan Magnite 2021
Car Number- UP25DC4847

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Feb 14, 2024

Updated by vineet5428 Please resolve the issue

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S

shre n

May 19, 2024

Dont attach bro service is very poor

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Address: Hoodi branch pattandur

Hi, I put one car November month. My Monthly payment will start in January month. But now too I cant receive any Payment, i cant receive any one rupees always.

HoodI branch Zoomcar office. Google map located from pattandur Agrahara. But, any Zoomcar office Can't There. MD name is, Bujili Gangadhar.

Please reply anybody, i have lot of problem's.

I will Share all details.

Please help me. Friends.

I most trust in Zoomcar. Bt, Zoomcar Cheated to People's.

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Address: Pune, Maharashtra

I reached at the location on time it’s been an hour but I’m still not able to start the trip /not able to unlock the car through the app

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Address: No;1 first main street krishnapuram

As i booked car at zoomcars app by using my debit card and the payment was successful by paymentgateway but in the app its shows like payment is awaited wait for 30 mins and after few mins i checked its suddenly refreshed...and goes no bookings available...after i tried ti reach customer care there is an no way to reach customer care because every numbers of zoomcars are not reachable ...and themain thing is there is an no way to contact them...please help me out from this and get my money back and ihave revalent screenshots of booking

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Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived late at 2:44 pm. The car shown in the app differed from the one provided.

Despite discussing the issue with the driver, we opted not to proceed with the rental in a white board private car. The driver suggested canceling the ride and assured us of a full refund.

Attempts to contact the host and customer care were unsuccessful, with no response or assistance provided.

We urge Zoomcar helpline to review our predicament and issue a complete refund promptly.

Thank you,
Vikas

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Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver...

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Hi Team,

We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either.
Car costed us 7614, we were supposed to start at 7 but due to this mishap we had also lost time and 2 cab fares too.

Thanks and regards,
Riju Issac

Zoomcar customer support has been notified about the posted complaint.

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Hi Team,

We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either. The amount for rental is 7614.
We were to start our journey by 7 and due to this car issue we had to travel back and only could start by 12, loosing us time and 2 cab fares.

Thanks and regards,
Riju Issac

Zoomcar customer support has been notified about the posted complaint.

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Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

Not received booking amount after booking please check this status

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I am a zoomcar app user as a host and served more than 15 bookings since last year. Lot of times, Zoomcar failed to stay on the promise. In the policy documents, they mentioned their emailid, phone number would work 24 hours for support but in reality we are getting swithed off notification through phone or get auto email stating no longer available. My car was taken by customer stating his app is not working on 25 Jan 2024 an still the issue is not resolved. Still no response. In my last booking, the customer have made 2 challans and did not pay the amount. When I tried to call customer car of Zoom car, no response. Similarly, their chat option is not working and causing issues alot. I need your support to take action on this company and on my issue immediately

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 6

Booking issue

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Profile verification could not be completed in zoom car app

The car was not unlocked to start the trip, owner not agreed to take the car

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Profile not verified/ app crashing

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Profile verification due

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Payment not received after booking

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Verification KYC Failure zoomcar

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Attaching a car in Zoomcar Host

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Car Amount Cheated

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Standing the the car location but not able to proceed to start the trip

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Money debited but no response

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Request for refund

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Request regarding refund

Car rental refund issue #ZPSNIP6BY

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Car rental refund issue

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Not received booking amount after booking

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Car returned with Problems and challan, new booking not started

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Not return my car

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Not return my car after booking

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Not return my car the return time

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