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www.zoomcar.com
2.3
Updated: Feb 11, 2026
Complaints 5734
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Zoomcar reviews & complaints page 6

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H
homsh70
from Bengaluru, Karnataka
Feb 11, 2024
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Address: Bangalore

My profile verification is pending from more than a week. I am able to upload licence. I tried to reach all means to zoom at but no one respond to tej email. They do not have customer care number. Very bad customer service. How can I do the verification . Booking ID JPSNIDXQK
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    Harshraj369
    from Gurgaon Rural, Haryana
    Feb 11, 2024
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    Address: H no 1139/31 laxman vihar gurgaon haryana

    Dear team please check payment not received after booking
    Zoomcar customer support has been notified about the posted complaint.
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      Y
      Yasar555
      from Mumbai, Maharashtra
      Feb 10, 2024
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      Address: MUMBAI
      Website: ZOOMCAR.COM

      I made booking for 10 Feb to 26 Feb 2024 Ertiga Car #MH.02.EZ.8954
      Paid full amount 28, 080 INR
      but APP SHOWS VERIFICATION FAILED.

      TRIED SEVERAL CALLS TO CUSTOMER CARE & HOST FOR ASSISTANCE BUT NO PROPER RESPONSE.
      I NEITHER RECEIVE MY CAR NOR MY REFUND.

      Also Raised many tickets #1581178 & #1581161 number emails to zoom car customer help desk n other related emails but no revert reply received.

      NEED QUICK ASSISTANCE FOR PROFILE VERIFICATION
      PLEASE CONTACT [protected]
      Email: [protected]@gmail.com
      Zoomcar customer support has been notified about the posted complaint.
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        V
        vineet5428
        from Ghaziabad, Uttar Pradesh
        Feb 8, 2024
        May 19, 2024
        This thread was updated on May 19, 2024
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        Address: Banglore

        I am trying to attach my car in zoomcar host app from last 10 days but there is no response it's showing continuous we have received your request will get back soon.
        Request date- 29 Jan 2024
        Person Name- Vineet Singh
        Person email id- [protected]@gmail.com
        Phone number - [protected]
        Car Name- Nisan Magnite 2021
        Car Number- UP25DC4847
        Zoomcar customer support has been notified about the posted complaint.
        Feb 14, 2024
        Updated by vineet5428         Please resolve the issue
        View replies
        Dont attach bro service is very poor
        Reply
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          P
          Poorniman
          Feb 3, 2024
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          Address: Hoodi branch pattandur

          Hi, I put one car November month. My Monthly payment will start in January month. But now too I cant receive any Payment, i cant receive any one rupees always.

          HoodI branch Zoomcar office. Google map located from pattandur Agrahara. But, any Zoomcar office Can't There. MD name is, Bujili Gangadhar.

          Please reply anybody, i have lot of problem's.

          I will Share all details.

          Please help me. Friends.

          I most trust in Zoomcar. Bt, Zoomcar Cheated to People's.
          Zoomcar customer support has been notified about the posted complaint.
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            A
            adityasng
            from Pune, Maharashtra
            Feb 2, 2024
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            Address: Pune, Maharashtra

            I reached at the location on time it’s been an hour but I’m still not able to start the trip /not able to unlock the car through the app
            Zoomcar customer support has been notified about the posted complaint.
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              K
              karthick.07
              from Chennai, Tamil Nadu
              Feb 1, 2024
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              Address: No;1 first main street krishnapuram

              As i booked car at zoomcars app by using my debit card and the payment was successful by paymentgateway but in the app its shows like payment is awaited wait for 30 mins and after few mins i checked its suddenly refreshed...and goes no bookings available...after i tried ti reach customer care there is an no way to reach customer care because every numbers of zoomcars are not reachable ...and themain thing is there is an no way to contact them...please help me out from this and get my money back and ihave revalent screenshots of booking
              Zoomcar customer support has been notified about the posted complaint.
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                V
                Vikas R Bhat
                Jan 30, 2024
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                Request for refund

                Hello,

                I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

                Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived...
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                V
                Vikas R Bhat
                Jan 30, 2024
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                Request regarding refund

                Hello,

                I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

                Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver...
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                R
                Riju Issac
                from Bengaluru, Karnataka
                Jan 30, 2024
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                Hi Team,

                We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
                The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either.
                Car costed us 7614, we were supposed to start at 7 but due to this mishap we had also lost time and 2 cab fares too.

                Thanks and regards,
                Riju Issac
                Zoomcar customer support has been notified about the posted complaint.
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                  R
                  Riju Issac
                  from Bengaluru, Karnataka
                  Jan 30, 2024
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                  Hi Team,

                  We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
                  The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either. The amount for rental is 7614.
                  We were to start our journey by 7 and due to this car issue we had to travel back and only could start by 12, loosing us time and 2 cab fares.

                  Thanks and regards,
                  Riju Issac
                  Zoomcar customer support has been notified about the posted complaint.
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                    Harshraj369
                    from Gurgaon Rural, Haryana
                    Jan 26, 2024
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                    Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                    Not received booking amount after booking please check this status
                    Zoomcar customer support has been notified about the posted complaint.
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                      M
                      meenakshi71
                      from Hyderabad, Telangana
                      Jan 25, 2024
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                      I am a zoomcar app user as a host and served more than 15 bookings since last year. Lot of times, Zoomcar failed to stay on the promise. In the policy documents, they mentioned their emailid, phone number would work 24 hours for support but in reality we are getting swithed off notification through phone or get auto email stating no longer available. My car was taken by customer stating his app is not working on 25 Jan 2024 an still the issue is not resolved. Still no response. In my last booking, the customer have made 2 challans and did not pay the amount. When I tried to call customer car of Zoom car, no response. Similarly, their chat option is not working and causing issues alot. I need your support to take action on this company and on my issue immediately
                      Zoomcar customer support has been notified about the posted complaint.
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                        Harshraj369
                        from Gurgaon Rural, Haryana
                        Jan 22, 2024
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                        Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                        Booking khatam hone ke baad bhi meri car vapis nahi ayi
                        Zoomcar customer support has been notified about the posted complaint.
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                          Harshraj369
                          from Gurgaon Rural, Haryana
                          Jan 22, 2024
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                          Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                          Booking khatam hone ke bad bhi abhi tak car return nahi ki abhi tak
                          Zoomcar customer support has been notified about the posted complaint.
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                            Harshraj369
                            from Gurgaon Rural, Haryana
                            Jan 21, 2024
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                            Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                            Customer ne time meri gadi return nahi ki hai
                            Zoomcar customer support has been notified about the posted complaint.
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                              N
                              NJacky
                              Jan 20, 2024
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                              Urgent: Request for Refund due to Medical Emergency

                              Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

                              Dear Zoomcar Support Team,

                              I trust this message finds you in good health. My name is Nishant Singh, and I am reaching out to bring to your attention a concerning experience I recently encountered during a car booking through your platform.

                              On January 20, 2024, I reserved a Maruti Swift MT petrol with the registration number MH12VV1795 via the Zoomcar app. The booking, made under the email address [protected]@gmail.com,...
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                              Harshraj369
                              from Gurgaon Rural, Haryana
                              Jan 20, 2024
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                              Address: H.No. 1139/31 Laxman Vihar Gali No.4b And New 165 Gurgaon Haryana

                              Penalty issue no pending amount
                              Zoomcar customer support has been notified about the posted complaint.
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                                J
                                Janapriya1893
                                Jan 18, 2024
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                                Resolved

                                Lack of customer service for hosts

                                Hi, My car is in Zoomcars and already with the customer. And I couldn't log in to the host app, because OTPs are receiving on the phone. No one is responding to emails and not available on phone calls. when the payment is shared 60% is to the host and 40% is taken by Zoom cars. is this the customer care they should have?
                                I just get more mental stress due to this, now I can't log in to the app anymore, but they ask us to contact them...
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                                shrutarshi
                                Jan 15, 2024
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                                I tried to upload aadhar but it is only allowing you to type aadhar number. But as it is not linked to mobile, there is no option for proceeding. Kindly help asap
                                Zoomcar customer support has been notified about the posted complaint.
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