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Zoomcar Complaints & Reviews

2.6
Last updated Nov 29, 2022
Complaints 5094
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Unresolved
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Zoomcar reviews & complaints page 6

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I have reserved a vehicle Kwid AT (Petrol) for 30th Jul 2022 from Pune Airport (Booking ID: JPSN7DZLH). I have submitted my license and paid the full amount of INR 7656. When I arrived at airport on 30th Jul the car was not there and after calling multiple times the customer center representative picked up and told that the car will be arriving soon. After waiting another 30 mins I called up again and after waiting in the call for more than...
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Hi,

I have booked a zoom car from 01st September to 08th of September.
But we found hot water leakage from inside the car near co-driver seat and we complained the same to zoom car.
The zoom executive stated that it's risky to drive the car and got the car towed for inspection and assured the unused hours will be refunded after inspection.
Then we started continuously calling the contact centre asking...
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Hi have requested for a refund for a booking and zoom confirmed they did. But I have not received the refund yet. Unable to get through the customer care and so I have written a email for which one Agent responded asking for my statements but never got back after that. Now I received notification that my query is resolved. I have not been given any clarification nor f communication. Still no refund but ticket is closed without any communication....
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Hello,

I'd booked swift dezire (petrol) on zoomcar for 15th aug, 2022.
When I have checked on 14th aug, I noticed that my profile was not verified so according to zoomcar policy if your profile verification is pending then booking will automatically cancel,
To avoid cancelation of my booking I've cancelled my booking
Now till today I've not received refund of rs. 2452 on zoomcar application it shows that...
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This is about my booking please find below the scenario

Booking was made for i20 diesel at 10:30 pm, post few mins the car stopped and blacked out this was at a petrol pump wherein I pumped fuel for 4000 INR, they provided me another car but the fuel from the previous car was not received

It was already told to zoom car back end Team

Now despite multiple emails, calls they stopped responding...
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I've booked car in zoom car and they cancelled my booking on trip time.And i didn't get any refund also I didn't get proper response from the customer care...
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I booked the pick up for 23:30 last night and the car was not unlocking and the trip started. I am unable to use the car now as well. I tried contacting the customer support but there was no response from the customer support....
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While serving the car, all the things worked fine and looked good.
but when returned after late timing... car was totally meshed and dirty,
Also scratches on the co-driver side.

1. On font of left side under the headlight
2. On the left mirror
3. on the left tail side
4. Car stopped completely - (can't react on start process)
Note: when the car came back at that time car was running...
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Dear sir,
As I have booked Car on 4th of Sep 2022 with fuel excluding. On receiving of car fuel level was 60 % as per attached photos and at the time of returning fuel level was 70 %. But still charges of Refuelling is showing.

Request you to please do needful in above subject matter
Zoomcar customer support has been notified about the posted complaint.
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    I made the booking JPSN7TTGU with you, firstly they changed the car just 10 mins before the pick up time. Then when I got the car, the car broke down just after 15 kms. I was in middle of the highway,
    waiting for the assistance, but each time I called them, they said please wait for 15 mins, concerned team will get back to you. I kept waiting for around 2 hours there, called around 5-7 times but still the same answer by each of the...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Zoomcar — Refund for cancellation

    I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. My booking ID is JPSN7T4JI. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Zoomcar — Cancellation Refund

    I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there was a message saying the entire...
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    Dear sir/madam,

    My vehicle no. Ts08em7579, my vehicle met with accident on 14.07.2022 wide booking id: jpsn75062, customer name: md faisal fashiuddin has taken the vehicle.

    In this regard please check the below mentioned points.
    1. Accident was on 14.07.2022, till now no one had responded officially.
    2. Nature of accident
    3. Impact of accident
    4. Payout is not received and not kept...
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    Hi Team,

    I had booked a Hyundai Creta from Mumbai on 6th August. Barely 30kms into the drive itself the car started malfunctioning and the executives advised me to drive it slowly to the nearest garage to get it fixed.
    But after some distance the car the completely broke in the Mumbai Pune expressway and it had to be towed away to Lonavala.

    In the local garage, the repair estimate was 8k and the zoomcar...
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    I have canceled the Zoom car booking on 16th August and Booking ID Was JPSN7ESGO till today the refund was not credited to my account even though we are reaching the customer care no one is responding .we have raised 3 complaints till today no action from them ....
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    I had booked a car for July 31st 2022. Got a call 3 hours prior to my booking saying there were no cars available and they would give me a full refund back. So the trip never happened. But on the app, the trip is still under "upcoming trips" and they haven't even cancelled my booking to initiate a refund. I haven't received a refund or gotten any further communication on it even after trying multiple ways to reach out to them via mail and...
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    Dear sir/madam,

    My booking was on 14th August 2022 at 9 am trip completed but the booking is not showing online booking id is JPSN7EQKU along with km photos and booking details are attached...
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    My car went for the booking id JPSN71RKR and lasted for 24 hours and 75 percent of fuel was utilised. i have not received both the revenue share and the fuel reimbursement. bluntly zoomcar is denying if any booking got completed and lying that i did not give my car to the customer. i have been banging my head on the rocks. i must have called not less than 50 times to get a resolution, spending not less than 25 mins in each conversation. sorry...
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    Hi Please Look into my profile verification I’ve been trying for the past week and it’s not happening it’s kinda urgent we need to book a car next week
    Zoomcar customer support has been notified about the posted complaint.
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      Hi All,

      This is to enlighten you about the discrepancies and irregularities in your system of finance that you guys have charged money from clients and are not paying the host. I being a host is suffering since past 20+ days but no one has bothered enough to resolve my issues so I am writing this mail directly to you guys so that matter can be highlighted and acted upon fast. Amount pending to be paid to me are as follows:br...
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